Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,614 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality product and friendly, efficient service. Love Charley Chau products and looking forward to buying our new blue whippet puppy her winter wardrobe from you!”

Helpful Report

Posted 2 years ago

That's great to hear Gill, thanks so much for your review!!

Posted 2 years ago

“"We just love our ducky donuts" say Luna the Saluki and Otto the Sloughi. Both dogs are snug as bugs and our house is beautifully peaceful. Thank you very much for them and for your lovely, personal service”

Charley Chau 5 star review on 22nd September 2022

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Posted 2 years ago

Hi Richenda What gorgeous hounds! Very glad to hear they are happy with their Ducky Donut Beds, and thank you so much for reviewing and posting this fab photo. Charley Chau x

Posted 2 years ago

“Beautifully made, and it is a really lovely shade of green. Max is still getting used to the upgrade.. but he seems to like it! We probably could have gone for the medium, but it means there's room for him to stretch out. :)”

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Posted 2 years ago

Oh Max, you are a little bit gorgeous! We are so glad that you are enjoying your snuggle bed. x

Posted 2 years ago

“Fast delivery, items as expected, all well packaged and a cute pic with the invoice, perfect service”

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Posted 2 years ago

Hi Alison, Great to hear that your experience went so smoothly! Thanks so much for taking the time to post a review. Charley Chau x

Posted 2 years ago

“Great product as always. Bertie say thank you for his cosy bed. X”

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Posted 2 years ago

You are very welcome Bertie! Happy snuggles.

Posted 2 years ago

“I can’t say enough good things about this company. We have 2 whippets and have bought beds, crate cushions, and their favorite, the snuggle bed. Our first covers bought in 2015 still holding up and looking good. Added a few more covers for new decor scheme. They are always kind, prompt, and worth every penny. Our dogs couldn’t be happier!!”

Helpful Report

Posted 2 years ago

Hi Matthew, It's always great to hear that our beds are still going strong so many years later! Great idea to update the bed covers for the new decor. And thank you so much for your kind words. Kerry

Posted 2 years ago

“We received our second bed from Charley Chau. So fast delivery from UK to Norway. Very nice Company.”

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Posted 2 years ago

Great to hear that it got delivered so quickly! Thanks so much for your review Hilde.

Posted 2 years ago

“Absolutely love this bed, room for a Jack Russel and an Italian Greyhound (large size)! Fabric is gorgeous and dog hairs are easy to remove (no weaving into the fabric!). The dogs just dived straight in and now it’s home. 🐶”

Charley Chau 5 star review on 9th September 2022

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Posted 2 years ago

Hi Sheila, Great to hear that both dogs are loving the bed so much! Thank you for taking the time to post a review, very much appreciated.

Posted 2 years ago

“Lovely dog bed- beautifully made. My dog loves snoozing on it. Really well filled and gorgeously squidgy. Despatched very quickly.”

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Posted 2 years ago

Thanks so much for taking the time out to write such a lovely review, very glad to hear your dog loves their bed! Kerry x

Posted 2 years ago

“Lovely products Dog hasn’t got it properly yet cause it’s not cold but he do love chewing it silly dog”

Helpful Report

Posted 2 years ago

Hi Jeffrey! I hope your dog loves the bed and likes sleeping in it more than chewing it! Thanks so much for taking the time to post a review. Charley Chau

Posted 2 years ago

“Delighted with my purchase! The bed is of high quality both in terms of manufacture and materials. It is at least 3 or 4 times thicker than previous beds that I have purchased and provides great support for my Italian Greyhound puppy and Chihuahua. As a result I have ordered a second smaller bed for travel! Thank you Charley Chau! :) xx”

Helpful Report

Posted 2 years ago

Hi Joanne, thanks so much for taking the time to post a review, very happy to hear your Italian Greyhound & Chihuahua are loving their bed so much! Kerry x

Posted 2 years ago

“Brilliant. Our elderly whippet is thrilled with her bed. Thank you.”

Charley Chau 5 star review on 3rd September 2022

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Posted 2 years ago

Awww she looks so happy! Thanks so much for your review and the gorgeous photo Jenny, very pleased to hear your whippet is enjoying her bed. x

Posted 2 years ago

“The best dog beds on the market. Can’t fault the quality and the service from Charley Chau. We only ever buy our beds for all of our dogs from here.”

Charley Chau 5 star review on 28th August 2022

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Posted 2 years ago

Look at those happy sleepy hounds! So please you love your beds so much Gareth and thanks so much for your review!

Posted 2 years ago

“Beautiful products and a lovely company to deal with very helpful and thoughtful”

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Posted 2 years ago

This is so lovely to hear, thanks so much for your review Tessa!

Posted 2 years ago

“Another fantastic buying experience from Charley Chau - our whippet loves her snuggle bed! We were kept informed of delivery at all times and in fact it arrived two weeks earlier than we thought, which was a huge bonus! Many, many thanks.”

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Posted 2 years ago

Really glad you are happy with your snuggle bed and the service!! Thanks so much for posting your review.

Posted 2 years ago

“I have bought several of the ‘Deeply Dishy’ beds going back to the early days of Charley Chau. ‘Several’ because I have several dogs - bull terriers, Border Terriers & a German Pointer. Mostly I have Medium sized but now two Small as well - sadly no Pointer now, but she loved to curl up in the smaller bed. I like the high sides which I feel make a dog feel cosy & secure. They are easily washed & I also like the way they can be folded neatly for travelling. Nothing left to be improved upon …”

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Posted 2 years ago

Hi Naomi, All I can say is WOW! It's honestly amazing to read a review like this, thank you so much for your support over the years. x

Posted 2 years ago

“This is our second deeply dishy bed . Mollie our 13 year old Westie wore out her previous bed and there was no debate - it had to be a Charley Chau deeply dishy bed again which she is loving and looks so comfy in ❤️”

Charley Chau 5 star review on 22nd August 2022

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Posted 2 years ago

Hi Karen, This really warms my heart - so glad Mollie is enjoying her bed so much, and thank you so much for posting the adorable photo. Kerry

Posted 2 years ago

“This is our third Faux-Fur fleece-backed rug as we keep finding more uses for them. Our Pyrenean Mountain Dogs love them and they do such a good job of protecting our leather sofas. We are always spoilt for choice but now own a Polar Bear and Foxy covers which are amazing and wash so well. Charley Chau is a delightful company to buy from and their help, expertise and friendliness is second to none. First discovered at Crufts, many years ago and now we buy directly from the lovely website.”

Charley Chau 5 star review on 20th August 2022

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Posted 2 years ago

What absolutely gorgeous dogs you have, fantastic to see the faux fur blankets being put to good use! Thanks so much for taking time to review your blankets. Kerry

Posted 2 years ago

“Quick efficient service and great products”

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Posted 2 years ago

Thanks so much for taking time to post a review Pip, it's very much appriciated!

Posted 2 years ago

“Charley Chau kept us informed about the bed we had chosen and it was delivered promptly”

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Posted 2 years ago

Hi Dorothy Thanks so much for taking time out to review us, it's really appreciated! Kerry Charley Chau

Posted 2 years ago

Charley Chau is rated 4.9 based on 1,614 reviews