Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,627 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good evening madam / sir I just wanted to say a massive thank you for how good your customer service has been. You went above the normal to help me find a collar for my breed of dog which has proven quite tricky, on this occasion the collar didn’t quite fit right but will not stop me coming back and ordering again due to the customer service. Thank you for the refund and have a good rest of the evening. Regards”

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Posted 4 years ago

“Excellent service and quick delivery even outside U.K.”

Charley Chau 5 star review on 30th October 2020

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Posted 4 years ago

“Such a beautifully made bed for our little Whippet. Good quality materials used, with the best cushion/pillow in it! It's so plush it makes us want to sleep in it! It's also changed our lives, we were up 2-3 times a night to tuck her back into bed when she was cold before, but now she can get helself under the blanket, and stays there all night! We are all sleeping much better! Absolute life changer!”

Charley Chau 5 star review on 29th October 2020

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Posted 4 years ago

“Great customer service,, it the day it arrived i realised i had ordered the wrong size bed, no problem, spoke to customer services who not only despatched the larger bed that same day, but also arranged to collect the wrong one the next day, fantastic service, good quality product.”

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Posted 4 years ago

“I adore this dog bed as much as my whippet does! It’s made to a very high quality and is just perfect for my little snuggle monster! The colour is perfect too. Would highly recommend.”

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Posted 4 years ago

“Amazing customer service - so kind and helpful. And Mabel has been waiting for this bed for 3 years - wish I hadn’t wasted money on all the other attempts and just gone for this straight off! She loves it!”

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Posted 4 years ago

“Exactly what we wanted so that Bella the whippet can be comfortable in front of the fire. Beautiful colour and quality. She loves it - snuggled up on it right away.. Thank you!”

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Posted 4 years ago

“As always , fabulous product , & very nice Friendly people to do business with. Thank you 😊.”

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Posted 4 years ago

“Nico my whippet puppy was not sleeping through the night and keeping me up. Then I gave him his first snuggle bed and from that night on he slept right through. So snuggly and cosy was he and my sanity was saved from sleep deprivation! He has grown somewhat and is delighted with the same snuggle bed in the large size. Thank you Charley Chau”

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Posted 4 years ago

“Great service and products will definitely shop again”

Charley Chau 5 star review on 26th October 2020

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Posted 4 years ago

“We have bought various beds and blankets over the years and the quality has never wavered. The ladies are always friendly and helpful if guidance is needed.”

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Posted 4 years ago

“The best of the best: nice blankets to have in one's home but practical too and loved by my dogs”

Charley Chau 5 star review on 22nd October 2020

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Posted 4 years ago

“Great service. Fast , helpful and informative.”

Charley Chau 5 star review on 19th October 2020

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Posted 4 years ago

“The snuggle bed is really beautiful and comfy. Our dogs love it. The delivery was very quick. Thank you!”

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Posted 4 years ago

“Always happy with my purchases and always feels like a personal service. Love all of the Charley Chau products and the Charley Chau gang”

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Posted 4 years ago

“My dog loves the new bed but will take a while to get use to”

Charley Chau 5 star review on 16th October 2020

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Posted 4 years ago

“Always fabulous products, love everything”

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Posted 4 years ago

“The Russian blue faux fur Dog blanket is beautiful so soft, I’ve also purchased the grey faux fur last year and it’s not half as nice, disappointing that the quality isn’t as good as this years”

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Posted 4 years ago

“Great service and arrived quickly in Australia despite Covid restrictions. Our Italian greyhound jumped into it straight away!!!”

Charley Chau 5 star review on 13th October 2020

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Posted 4 years ago

“The ladies at Charley Chau were super helpful and kind. One of the items I ordered was out of stock but was still delivered ahead of the quoted delivery time. I was kept up to date via email.”

Charley Chau 5 star review on 11th October 2020

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Posted 4 years ago

Charley Chau is rated 4.9 based on 1,627 reviews