Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,627 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service as soon as items came in stock they were delivered promptly. Items of the highest quality we and our dog are extremely happy.”

Charley Chau 5 star review on 21st February 2021

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“Finally found the most perfect bed. We have tried almost every ‘premium’ ( and non-premium ) option in our quest to find the best bed, always with the same result ! Fail ! Out bed arrived the next day and we are really impressed. The dog loves it, the shape and quality are way beyond anything we have previously tried ! Amazing service and genuine owners who care & trust their product. 100% recommend. Worth every penny.”

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Posted 3 years ago

“Lily very happy with her soft, thick new bed. Also wonderful service, particularly from a very helpful lady called Jenny. Superfast delivery as well. Particularly pleased to be able to buy something made in the UK instead of China!”

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Posted 3 years ago

“My first purchases for new arrival Basil. I was very pleased with bed and blanket and Basil seems to approve as well. Service was great from browsing website to delivery.”

Charley Chau 5 star review on 15th February 2021

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Posted 3 years ago

“This is our second Charley Chau deeply dishy in cloud and silver. Our old whippet adores the bed, it is so comfy she hardly ever comes on the sofas now! We only bought a second for another room... to save us moving the bed around with her on her command :)”

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Posted 3 years ago

“Best blanket we could have bought. Our Rhodesian Ridgeback loves it.!! Service was out of this world,”

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Posted 3 years ago

“Brilliantly soft and snuggly blanket. Our puppy loves it.”

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Posted 3 years ago

“Lovely items, great, personal customer service! Would recommend.”

Charley Chau 5 star review on 11th February 2021

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Posted 3 years ago

“My young Azawakh boy just adores his Polar Bear faux-fur blanket, especially now that Stockholm is in the grip of winter.”

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Posted 3 years ago

“Can’t recommend Charley Chai enough! Excellent customer service & excellent quality snuggle bed which my 2 dachshunds love and spend so much time in! Thank you x”

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Posted 3 years ago

“Unfortunately our dog eat though one of the corners on the first day. Making it unusable 😩”

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Posted 3 years ago

Hello Rebecca, I'm sorry to read that your dog chewed a hole into the Day Bed. Although we use good quality fabrics, we do not and have never sold them as chew-proof or indestructible. Dogs can and will chew through wood and metal when determined enough. Best wishes, Jenny @ Charley Chau

Posted 3 years ago

“Luxurious and exquisite! One very happy and spoilt pooch!”

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Posted 3 years ago

“Perfect as always. Excellent service and incredible quality.”

Charley Chau 5 star review on 9th February 2021

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Posted 3 years ago

“Excellent service & quality!!”

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Posted 3 years ago

“Love this company! Their beds and bedding are such high quality, luxurious but durable. So glad I discovered them!”

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Posted 3 years ago

“We have one very happy and cosy whippet who spends most of her day curled up mostly hidden from view in her snuggle bed. She loves it! Great customer service and delivery. Thank you!”

Charley Chau 5 star review on 8th February 2021

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Posted 3 years ago

“Amazing quality and good customer service!”

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Posted 3 years ago

“Amazing experience, our whippet looks so handsome in his new collar and such a lovely experience talking to jenny during the process of the purchase! Will definitely be buying more xx”

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Posted 3 years ago

“Delivery was really quick! Bed is good high quality. Thank you!”

Charley Chau 5 star review on 5th February 2021

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Posted 3 years ago

Charley Chau is rated 4.9 based on 1,627 reviews