Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,627 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service and the the process of ordering was amazing! However the quality of the buckle on the collar is sub par for the price point..”

Helpful Report

Posted 3 years ago

Hi Jacob, I'm sorry you're not happy with the quality of the House Collar you ordered. Please would you email us at hello@charleychau.com with photos of the clasp and we will have a chat with the workshop to see if we can sort it our for you. Best wishes, Jenny @ Charley Chau

Posted 3 years ago

“Wonderful prompt service..”

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Posted 3 years ago

Thank you! Best wishes, Jenny

Posted 3 years ago

“Love this company and it’s products!! Brilliant website and choice, great delivery and quality goods.”

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Posted 3 years ago

Thank you Anne for your kind words and your continued support for Charley Chau!

Posted 3 years ago

“Amazing quality and my two whippets loved them right away!”

Charley Chau 5 star review on 29th May 2021

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Posted 3 years ago

Thank you Anne and for the lovely photo. I'm glad they took to the Snuggle Beds straight away xx Bests, Jenny

Posted 3 years ago

“So lovely on the phone. Very efficient and our dog digs the snuggle bed so much.”

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Posted 3 years ago

Thank you Eve and glad we could help.

Posted 3 years ago

“Our mini dachshund Flash loves it. She has, quite literally, taken to her bed!! She clearly loves burying herself and feeling cosy and it's wonderful to see her so happy! Highly recommend”

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Posted 3 years ago

Thank you Sally and I'm glad Flash loves her Snuggle Bed. Big smooches xx Bests, Jenny

Posted 3 years ago

“These are the best beds on the market! So stylish and match my decor. Worth every penny and they arrived so quickly. My dogs absolutely love them!!”

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Posted 3 years ago

Thank you very much Ellie! ;-) Bests, Jenny

Posted 3 years ago

“I have bought quite a lot of items from Charlie Chau including 2 beautiful rattan dog beds. Collars and day collars for both my dogs and recently 2 spare covers for their day beds. As always from Charlie Chau, excellent quality and superb service. Such a fabulous Company to deal with.”

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Posted 3 years ago

Dear Amanda, Thank you for lovely works and continued support for Charley Chau! Smooches to Ethel & Fly xx Best wishes, Jenny

Posted 3 years ago

“I am a returning customer. These products are really excellent quality and last much longer than cheaper options, so they are a very worthwhile investment, and my two dogs love them. In addition, the customer service is wonderful too. I wouldn't buy anything else! Highly recommended.”

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Posted 3 years ago

Thank you very much Angela. Best wishes, Jenny

Posted 3 years ago

“Recently ordered a bedding set. Unfortunately, we were sent the incorrect bumper. No problem. Got in touch via email and everything was sorted in a prompt and friendly manner. The next day we received the correct bumper and the driver collect the one sent in error. The quality of the product is excellent and our new pup loves his new bedding. The handwritten note in both deliveries was a really nice and friendly touch too. Highly recommend.”

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Posted 3 years ago

Hi Dan, Thank you and I'm glad we could rectify the mistake made. Bests, Jenny

Posted 3 years ago

“Excellent service. Lovely dog bed and comforter. It was a gift for my Grandaughter's dog, Bonnie , a cocker spaniel, and she absolutely loves it.”

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Posted 3 years ago

Thank you Margaret and smooches to Bonnie xx Best wishes, Jenny

Posted 3 years ago

“Excellent service and quality from Charley Chau - our rescue dog Elvis has had his lovely bed for four years, he loves it and it still looks as good as new. He’s a bit of a scrabbler and I have washed it loads of times as well. Recently ordered a spare cover to match his bed for an orthopaedic pad for him and the quality is just as good. Lovely products which I highly recommend.”

Charley Chau 5 star review on 19th May 2021

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Posted 3 years ago

Hello, Thank you for your review and glad to see the Deeply Dishy is still going strong after four years! Smooches to Elvis xx Bests, Jenny

Posted 3 years ago

“Absolutely thrilled with our new Charley Chau bed. Beautifully made with love, my spaniel Bella loves it!! Not only does she love it but it looks beautiful in our home. I only wish it was bigger as I would get in it...! We are totally converted and would not buy any other brand of bed now! Thanks Charley Chau”

Charley Chau 5 star review on 16th May 2021

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Posted 3 years ago

Thank you Domine and smooches to Bella xx

Posted 3 years ago

“So delighted with the gorgeous tangerine collar and lead for my whippet Jasper. Super good quality.”

Charley Chau 5 star review on 14th May 2021

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Posted 3 years ago

Hi Emma, Thank you for leaving a review and for the photo Jasper. The colour really pops on him xx Bests, Jenny

Posted 3 years ago

“I should I say, my dogs love their snuggle bed. I first bought one over 5 years ago and finally had to buy a replacement cover as the dogs constantly burrow. It’s durable, washable and most of all cosy. Bring on another 5 years!!”

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Posted 3 years ago

So sweet!

Posted 3 years ago

“Got a second snuggle bed for Rhoda, she loves these beds, keep her cosy and warm. Also bought a packet of treats, duck and cranberry, which she has enjoyed. Would recommend Charley Chau beds 100%, web site also easy to navigate and delivered promptly so altogether a great shopping experience.”

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Posted 3 years ago

Thank you Andrew. Glad to know you're happy with our website as well. Smooches to Rhonda xx Bests, Jenny

Posted 3 years ago

“I am not sure how we coped without this bed. Our mini dachshund absolutely loves it as she can burrow her way in and sleep snuggly and soundly for hours covered and comfortable. 10/10.”

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Posted 3 years ago

Gorgeous xx Thank you for the lovely words Caroline. Bests, Jenny

Posted 3 years ago

“The bed and bumper are absolutely gorgeous, big plump cushion in hard-wearing fabric. The service from ease of ordering to delivery was brilliant and communication is excellent. Highly recommend Charley Chau. 👌”

Charley Chau 5 star review on 10th May 2021

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Posted 3 years ago

Thank you for leaving your review and the photo. So cute! xx

Posted 3 years ago

“Bought two Snuggle Beds for our Whippets a few years ago without any great hopes that they would be able to cope with the intellectual challenge of finding their way in. They did and absolutely love them. So much so that, whilst the covers are still in excellent condition, the actual cushion part has worn out and we have just replaced them. Excellent quality and highly recommended for even the dimmest Whippet!”

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Posted 3 years ago

Thank you Vicky. And I'm glad your Whippets worked out how to use their Snuggle Beds! Hahaha Bests, Jenny

Posted 3 years ago

“This was the second bed I’ve bought from Charley Chau, my beagle loves them both! They are an investment but the quality and style is definitely worth it.”

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Posted 3 years ago

Thank you!

Posted 3 years ago

Charley Chau is rated 4.9 based on 1,627 reviews