Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely beautiful day bed mattress for our dogs, our third purchase from Charley Chau, having bought two snuggle beds in recent years. Beautiful quality, exceptional customer service, and more importantly, happy dogs!”

Charley Chau 5 star review on 28th June 2021

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Posted 3 years ago

Thank you Sue! Smooches to your boys xx Best wishes, Jenny

Posted 3 years ago

“An excellent dog bed - my cockapoo was delighted with it from the start!”

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Posted 3 years ago

Thank you Karen. Happy Snuggling! Bests, Jenny

Posted 3 years ago

“The best of the best”

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Posted 3 years ago

That's really very kind. Thank you Richenda! Best wishes, Jenny

Posted 3 years ago

“Charley Chau combines the best of durability, functipn and style for our IGs and our home.”

Charley Chau 5 star review on 24th June 2021

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Posted 3 years ago

Thank you Jennifer and for the photo xx

Posted 3 years ago

“From the the ladies that helped me choose my dogs new bed. Too the quality, fabrication is by far outstanding. The materials used are really amazing, it’s all machine washable with I high quality zip. A lovely pillow inside which I have looked is replaceable. I would rate this bed 10/10 and my little boy Oscar will not let me buy him a bed from anybody else ever again.”

Charley Chau 5 star review on 23rd June 2021

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Posted 3 years ago

Thank you Jason. It was lovely to meet you at Dogstival xx

Posted 3 years ago

“I now have 2 x Charley Chau snuggle beds. They are the best!”

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Posted 3 years ago

Thank you Janie. And smooches xx Best wishes, Jenny

Posted 3 years ago

“Thank you Charley Chau, you make the best dog beds ever. Our dogs love them, so do I, they look very stylish and amazing colour options xx”

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Posted 3 years ago

Thank you Tiina. Smooches to Diesel & Enzo xx

Posted 3 years ago

“Very very nice bed and stronger than it looks when you see it. The best: super easy to wash. All products are great. I would for sure repeat.”

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Posted 3 years ago

“I live in Spain, and Iam a la long time client of Charley Chau’s. I just bought our fourth snuggle bed for my whippets. Thanks to Brexit, I had to pay 46 euros of custom tales to be added to the 30 GBP cost of the shipping to Europe . True, you have a disclaimer on your website. It would have been nice to know beforehand. Your products are no longer affordable for me and I am really disappointed”

Helpful Report

Posted 3 years ago

Hi Magali, I am very sorry you are unhappy with your last order and you feel that we have not been upfront. The UK's departure from the EU has brought about many changes one of which is that our orders are now subject to local VAT. In response to Brexit, we made changes to our website which means that the VAT (UK sales tax) is now automatically removed for all non-UK orders at checkout. Your order was for a medium Snuggle Bed in Velour Cloud. The3 full retail price for the bed is £115 but you were charged £95.83 after the VAT of £19.17 was removed, plus shipping of £30. Your order with us was tax-free. Brexit means orders from the EU are now subject to local VAT and for Spain I understand it is charged at 21% which is more than the UK's 20%. There's more information available on the International Shipping page of our website - https://www.charleychau.com/pages/international-shipping Unfortunately, the customs charges are out of our control but are now part of the reality of the UK no longer being an EU member and not something we at Charley Chau wanted. Please feel free to email us at hello@charleycau.com if you have any other questions. Best wishes, Jenny @ Charley Chau

Posted 3 years ago

“Jenny and Christine as just so helpful and kind, and having met a few others from the team they certainly have the same ethos too. Thanks again Charley Chau x”

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Posted 3 years ago

Thank you Sharon. It's always lovely to see you and Pete. Smooches to Bertie & Shelby xx

Posted 3 years ago

“Quality of beds excellent. Customer service also spot on. Thank you”

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Posted 3 years ago

Thank you Susan. Bests, Jenny

Posted 3 years ago

“Bella loves her original Charley Chau that's why I have bought another for her brother Indi! His owner is Sophie our daughter and as she is moving house I have bought Indi a new bed for his new house. He has yet to try it out but he loves Bella's Charley Chau so I don't think there will be a problem. It arrived safely in excellent condition. Thank you Charley Chau!”

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Posted 3 years ago

Thank you Marjorie! Smooches to Bella & Indie xx And I hope Indi has settled into his new home. Best wishes, Jenny

Posted 3 years ago

“Lovely bed out dig loves it (think it more comfortable than ours). Would recommend and buy again. Lovely friendly people.”

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Posted 3 years ago

Thank you for you kind words Sadie and the bed has been a hit! Bests, Jenny

Posted 3 years ago

“Beautifully crafted collar and lead - our boy looks so handsome! Warm and efficient service too.”

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Posted 3 years ago

“Customer service and the the process of ordering was amazing! However the quality of the buckle on the collar is sub par for the price point..”

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Posted 3 years ago

Hi Jacob, I'm sorry you're not happy with the quality of the House Collar you ordered. Please would you email us at hello@charleychau.com with photos of the clasp and we will have a chat with the workshop to see if we can sort it our for you. Best wishes, Jenny @ Charley Chau

Posted 3 years ago

“Wonderful prompt service..”

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Posted 3 years ago

Thank you! Best wishes, Jenny

Posted 3 years ago

“Love this company and it’s products!! Brilliant website and choice, great delivery and quality goods.”

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Posted 3 years ago

Thank you Anne for your kind words and your continued support for Charley Chau!

Posted 3 years ago

“Amazing quality and my two whippets loved them right away!”

Charley Chau 5 star review on 29th May 2021

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Posted 3 years ago

Thank you Anne and for the lovely photo. I'm glad they took to the Snuggle Beds straight away xx Bests, Jenny

Posted 3 years ago

“So lovely on the phone. Very efficient and our dog digs the snuggle bed so much.”

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Posted 3 years ago

Thank you Eve and glad we could help.

Posted 3 years ago

“Our mini dachshund Flash loves it. She has, quite literally, taken to her bed!! She clearly loves burying herself and feeling cosy and it's wonderful to see her so happy! Highly recommend”

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Posted 3 years ago

Thank you Sally and I'm glad Flash loves her Snuggle Bed. Big smooches xx Bests, Jenny

Posted 3 years ago

Charley Chau is rated 4.9 based on 1,640 reviews