Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,614 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

Write Your review

Tell us how Charley Chau made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Charley Chau 5 star review on 5th December 2024

442

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfection! Thank you CHARLEY CHAU.”

Helpful Report

Posted 9 months ago

Right back at you ANONYMOUS! Thank you!!!

Posted 9 months ago

“Really lovely snuggle bed. I now just need to convince my mini dachshund to use it.”

Helpful Report

Posted 9 months ago

Hi Fiona, Thank you so much for the five star review! Most dogs instinctively understand how to use a Snuggle Bed but some may need a little extra help. To encourage a dog to use a Snuggle Bed, we always advise using treats to entice them in. Using a high value treat you dog really, really loves, take a small piece and place it just under the cover right at the front of the bed. once your dog retrieves the treat, take another piece and place it in a similar position. Repeat this a few times and then start to move the treat further into the bed. Repeating the same process. Most dogs will understand they can climb into the bed quite quickly. Good luck! Bests, Jenny

Posted 8 months ago

“This is a beautiful blanket. Just the right weight - stays put. We have four now and maybe will be tempted to a fifth ! No negatives here my rescue setters just love them. Thank you Charley Chau”

Helpful Report

Posted 9 months ago

Aww, thank you! So glad that you're happy with the blanket!

Posted 9 months ago

“Fantastic company that I cannot recommend enough! The quality of their dog beds are like no other; look good, quality craftsmanship, quality materials, doesn't flatten, and isn’t lumpy. If you want to improve your dog’s quality of life then buy from Charley Chau :)”

Charley Chau 5 star review on 27th February 2024

Helpful Report

Posted 9 months ago

Wowsers! Thank you so much for the awesome review and the lovely photo of your Whippet xx

Posted 9 months ago

“Our whippets loves it, as soon as they want a sleep they dives right in. So we’ll made, we now only buy Charlie Chau beds.”

Charley Chau 5 star review on 25th February 2024

Helpful Report

Posted 9 months ago

Hi Anne, Thank you for the lovely review and the fab photo! Bests, Jenny

Posted 9 months ago

“Lovely bed but a bit tight for my dachshund which is a miniature ( medium size bed) . Should have got large .”

Helpful Report

Posted 9 months ago

We recommend the medium Snuggle Bed for Miniature Dachshunds so I am sorry to read it's a snug fit for your dog.

Posted 9 months ago

“Gorgeous snuggle bed for our Jack Russell, who hates being cold and LOVES her new bed. Excellent customer service when I changed my mind about the cover colour - easy swap. Five stars.”

Helpful Report

Posted 9 months ago

Thank you so much and I'm glad we were able to help!

Posted 9 months ago

“Just simply beautiful , stylish , comfortable dog beds”

Helpful Report

Posted 10 months ago

Hi Pollyanna, Thank you so much for your review and your continued support! Bests, Jenny

Posted 10 months ago

“We have many snuggle beds which are great. The new snuggle bag looks like it’s going to be a hit too! All items are fantastic quality and wash perfectly.”

Helpful Report

Posted 10 months ago

Hi Jane, Thank you so much for the five star review and your continued support! Bests, Jenny

Posted 10 months ago

“Great customer service, good quality items, fast and efficient delivery. Very happy again with the Charlie Chau experience.”

Helpful Report

Posted 10 months ago

Than you so much, Terry!

Posted 10 months ago

“Top quality product. My whippet seems to love it and sleeps through the night in her bed. Pick-up was easy and convenient.”

Helpful Report

Posted 10 months ago

Thank you so much, Thomas!

Posted 10 months ago

“Amazing customer service. Such beautiful and well made beds!”

Helpful Report

Posted 10 months ago

Thank you Shalini and I'm glad we were able to help! Bests, Jenny

Posted 10 months ago

“Love their beds and their snuggle beds. They are so helpful and friendly,”

Helpful Report

Posted 10 months ago

Thank you so much Lucrese!

Posted 10 months ago

“My girls are enjoying their new collars, and I adore the colour!”

Charley Chau 5 star review on 9th February 2024

Helpful Report

Posted 10 months ago

Thank you so much for the five star review and the gorgeous photo of you girls. Smooches to them both xx

Posted 10 months ago

“The two travel pads are absolutely beautiful and lovely quality. They came in double quick time as usual. I can't recommend this company enough!”

Helpful Report

Posted 10 months ago

Thank you so much, Caroline!

Posted 10 months ago

“Super quick delivey and the best quality dog beds. They are made so well, and the velour fabric is just gorgeous. The team are quick to communicate, such a lovely independent business to support.”

Helpful Report

Posted 10 months ago

Thank you so much, Jessica!

Posted 10 months ago

Hi Jessica, Thank you and glad you're happy with the bed as well! Bests, Jenny

Posted 10 months ago

“Absolutely stand out products for Italian Greyhounds and even better customer service. One of the few that you can actually speak to a human. Thank you so much. Our iggy has been a fan for over 7 years and we have just treated him to another snuggle bed.”

Helpful Report

Posted 10 months ago

Hi Mariela, Thank you so much for your continued support for Charley Chau and the lovely review! Bests, Jenny

Posted 10 months ago

“So delicious that I wish I was a whippet .”

Helpful Report

Posted 10 months ago

Hahaha. Thank you!

Posted 10 months ago

“Excellent product and service”

Helpful Report

Posted 10 months ago

Thank you, Jeremy!

Posted 10 months ago

“Excellent dog beds, our rather spoilt whippet wouldn't sleep in any thing else. Professional and friendly to deal with too.”

Helpful Report

Posted 10 months ago

Thank you so much, Alan!

Posted 10 months ago

Charley Chau is rated 4.9 based on 1,614 reviews