Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous, efficent service as always from Charley Chau”

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Posted 6 months ago

Thank you Kim!

Posted 6 months ago

“These snuggle beds are fabulous and our short-haired fur babies adore them. We have thick covers for the winter and thiner covers for the summer. They wash superbly and still look plush afterwards. Worth every penny. Happy puppies!”

Charley Chau 5 star review on 19th July 2024

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Posted 7 months ago

Hi Gemma, Thank you for your five star review and the lovely photo of your two sharing the Snuggle Bed. Adorable xx Bests, Jenny

Posted 6 months ago

“Efficient”

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Posted 7 months ago

“This is our second purchase with you. We are extremely satisfy with your products, high quality, confortable and well done. Ulysse our whippet 3 months old simply love them !”

Charley Chau 5 star review on 14th July 2024

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Posted 7 months ago

Hi Patrice, Thank you for your review and the lovely photos of Ulysse. Happy Snuggling! Bests, Jenny

Posted 6 months ago

“The product is great, but - but it is a big BUT: the delivery process is truely terrible. 08.04.2024 order placed from Charley Chau 09.04.2024 notice of delay in delivery from Charley Chau 20.05.2024 notice of sent for shipment to Austria 23.05.2024 notice from Fedex on pick-up with tracking no. 274874047113 28.05.2024 pre-notice from Fedex on delivery tracking no. 274874047113 28.05.2024 notification from Fedex on delivery tracking no. 274874047113 19.06.2024 receipt of invoice by Fedex dated 04.06.2024 for EUR 57.66 (instead of EUR 60.32) of customs duties 09.07.2024 receipt of ungentle reminder by Fedex dated 23.06.2024 claiming that EUR 60.32 are still unpaid and execution to be forthcoming if not paid within 7(!) days, i.e. 9 days ago I strongly advise - even urge Charley Chau to install a delivery point for Continental Europe in order to circumvent the dubious and costly practices of it shipping company. What I have experienced above is simply not acceptable. I cannot recommend Charley Chau any longer to friends from the whippet community here (Austria, Switzerland, Southern German) until the company has changed its distribution practices and changed the shipping company. I have more on paper to proof my points ref. FedEx. My whole experience after 3 months after ordering have been truely traumatic!!!”

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Posted 7 months ago

Dear Wolfgang, Thank you for taking the time to leave your review and I'm glad that you're happy with the bed itself . And I am very sorry that you are so unhappy with the process. As I explained when we received your order, our stock of Burrow Bags/Snuggle Beds was very limited and we were experiencing delays with stock due to the ongoing situation in the Red Sea which was impacting fabric supplies and therefore disrupting our production schedules. Unfortunately, this meant most of our beds were sold out until the next delivery from our sewing team. We were able to dispatch your order as soon as the new stock arrived, which was unfortunately 6 weeks after you placed the order. This is not a situation we were happy with but it was completely out of our control as we were unable to have any beds made until the fabric had arrived. The disruption in the Red Sea continues but we have now turned a corner and any delays are minor. In terms of the delivery itself, as the UK is now no longer a member of the EU, any purchase from us over the value of €130 is subject to local VAT charges and import duties. The charges are a legal requirement by the EU and outside of Charley Chau's control. These must be paid promptly to avoid any delay with the delivery or risk an item being returned. I'm not sure if you are aware already but customers accessing the Charley Chau website outside of the UK are shown prices where the VAT has been removed so all international orders are tax-free. There is more information on our International Shipping page - https://www.charleychau.com/pages/international-shipping. I am very sorry that your order took so long to arrive but this is definitely not the norm for orders going to countries in the EU and beyond. Please don't hesitate to contact us if you have any questions. Best wishes, Jenny

Posted 7 months ago

“Happy dog once again! Thanks Clyde”

Charley Chau 5 star review on 4th July 2024

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Posted 7 months ago

Thank you and Happy Snuggling Clyde! xx

Posted 7 months ago

“Great service and communication. Highly recommend”

Charley Chau 5 star review on 27th June 2024

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Posted 7 months ago

Hi Karen, Thank you so much for your review and so pleased to see the Snuggle Bed has been a hit! Happy Snuggling xx Bests, Jenny

Posted 7 months ago

“Wonderful service and products could not recommend highly enough”

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Posted 7 months ago

Hi Charlotte, Thank you! And hopefully we will see you soon at another show soon. Bests, Jenny

Posted 7 months ago

“Lovely beds, we have had quite a few and many covers, always great quality and the pups loves them!”

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Posted 8 months ago

Hi Jane, Thank you for your continued support! Bests, Jenny

Posted 7 months ago

“I recently brought home my Italian Greyhound and am so pleased to have discovered Charley Chau and their great offerings for IGs. I ordered a puppy sized IG collar and lead and the quality is perfection. Friendly and prompt service–I live in California and the product was delivered soon after ordering. I will definitely be ordering more of the Petiquette collars and leads for Gigi!”

Charley Chau 5 star review on 19th June 2024

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Posted 8 months ago

Hi Patricia, Thank you for the lovely photo of Gigi! The Orange Peel collar is perfection on her xx And thank you for your review! Bests, Jenny

Posted 7 months ago

“Our second Charley Chau bed purchased for a new colour scheme in our sitting room with the 7 year old original moved to another room. My springer spaniel is now spoiled for choice!”

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Posted 8 months ago

Hi Danielle, Thank you so much for taking the time to write your review and for your continued support of Charley Chau! Bests, Jenny

Posted 7 months ago

“Excellent beds for any dogs that like to be covered. Really good quality and wash fantastic.”

Charley Chau 5 star review on 30th May 2024

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Posted 8 months ago

Thank you Heather for your review and the fab photo!

Posted 8 months ago

“Excellent communication from Jenny, beautiful bed received and my little pup is very happy!”

Charley Chau 5 star review on 28th May 2024

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Posted 8 months ago

Thank you Catherine for the review ang the adorable photo, cuteness overload!

Posted 8 months ago

“Excellent product as always. Well done Charley Chau!”

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Posted 8 months ago

Thank you, Jeremy!

Posted 8 months ago

“Amazing bed for my two Italian greyhounds! Very good quality, easy to wash and keep clean, would recommend.”

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Posted 8 months ago

Thank you, Emma!

Posted 8 months ago

“Fabulous service and the most amazing daffodil yellow leather puppy whippet collar which fits perfectly. Thank you so much”

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Posted 9 months ago

Thank you, Jane!

Posted 8 months ago

“I love products from here. Have bought several over the years. Can never fault the quality and dogs have loved them.”

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Posted 9 months ago

Thank you!

Posted 8 months ago

“We absolutely love the snuggle beds & so do our dachshund's. With the extra winter warm layer in an old cottage in winter everyone is happy. They are beautifully made, customer service & communication is excellent.”

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Posted 10 months ago

Thank you so much, Lorraine!

Posted 10 months ago

“My latest order from this great company. I decided on a lightweight mattress to go inside a snuggle cover - great for short stays away or to take to boarding kennel. Delighted as always with both the excellent quality of the goods and the wonderful personal service.”

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Posted 10 months ago

Thank you, Sonia for your review and continued support for Charley Chau!

Posted 10 months ago

“Fantastic products and excellent customer service.”

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Posted 10 months ago

Thank you so much!

Posted 10 months ago

Charley Chau is rated 4.9 based on 1,640 reviews