Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,626 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,626 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 9th January 2025

445

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good customer service! I didn't receive my order due to the postal strikes. Everything arrived eventually. Great care and communication from Charey Chau. Thanks.”

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Posted 2 years ago

Hi Kim, Its great to hear you were happy with the service you received, it really does mean a lot being a small business. Sorry again for the delay! Best wishes, Chloe

Posted 1 year ago

“This dog bed has been a game changer!”

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Posted 2 years ago

Thank you, Alice!

Posted 2 years ago

“Can’t give enough stars on these beds! Just gorgeous. You’ll never find dog beds to the quality these are designed and made - my two poodles are loving napping in them. Worth the money as I know they’ll last a long long time, not to mention the great service we received when choosing a size. I would definitely recommend ❤️”

Charley Chau 5 star review on 8th January 2023

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Posted 2 years ago

Oh my! Thank you for the lovely photo of your Poodles. They're adorable

Posted 2 years ago

“100% as expected, and our dog is in love with this latest bed.”

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Posted 2 years ago

Hi Deborah, Thank you for the brilliant photo! And so pleased the Snuggle Bed has been a hit. Bests, Jenny

Posted 2 years ago

“Basil love his Ducky Donut bed and his antler chew! Couldn’t be more happier with it and neither could he! Thank you.”

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Posted 2 years ago

Hi Celia, Aww, thank you for the lovely photo of Basil in his Ducky Donut Bed - too cute

Posted 2 years ago

“Excellent company with fabulous products and customer service that is second to none. Would reccomend to all dog owners. Can not be beaten for quality of products.”

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Posted 2 years ago

Hi Hayley, Thank you so much for taking the time to write your review! Bests, Jenny

Posted 2 years ago

“Excellent product, even better service.”

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Posted 2 years ago

Thank you so much, Marc!

Posted 2 years ago

“My iggy is very very happy with her new bed we’ve had a job to get out of it Really well made soft and comfortable cannot be more pleased and it arrived so quickly even though it was so close to Christmas One happy dog and owner”

Charley Chau 5 star review on 1st January 2023

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Posted 2 years ago

Hi Deborah, Thank you so much for leaving your review and glad that you're also happy with the Winter Warm Snuggle Bed! Happy Snuggling xx Bests, Jenny

Posted 2 years ago

“Charley Chau snuggle beds are perfect for our Miniature Dachshund Marco - shame it has taken us 13 years to find them. He has always slept in a sleeping bag dog bed. But nothing of this quality and design. Only the BEST in his old age. Thank you”

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Posted 2 years ago

Hi Karen, Thank you so much for taking the time to write your review and a big welcome to Marco! Happy Snuggling xx Bests, Jenny

Posted 2 years ago

“Fin is loving his new bed and blanket. Fabulous quality and very soft.”

Charley Chau 5 star review on 31st December 2022

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Posted 2 years ago

Gorgeous Finn! Thank you Susan, it's so lovely to see Finn all cosy and comfy in his Deeply Dishy Bed and Lilac Rabbit blanket. Adorable xx Bests, Jenny

Posted 2 years ago

“Wow, amazing colour, pure luxury and quality. Not sure I will see much of Schoko now we’ve upgraded to the winter snuggy. One very happy doggie 🐾, thank you.”

Charley Chau 5 star review on 29th December 2022

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Posted 2 years ago

Hi Janet, Aww, thank you and Happy Snuggling to Schoko xx Bests, Jenny

Posted 2 years ago

“Bought two of the large for our labradors.. Better than my own mattress! Expensive but worth every penny . Our girls would highly recommend them”

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Posted 2 years ago

Thank you so much for taking the time to leave your review and for the fab photo. I'm so pleased to see one of your girls settled in her crate xx Bests, Jenny

Posted 2 years ago

“Amazing product and no issues at all with delivery speed, even during a postal strike and a week before Xmas. The product is beautiful and you can tell it’s been made with love!”

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Posted 2 years ago

Thank you so much Una! And happy snuggling to your doglet too xx Bests, Jenny

Posted 2 years ago

“Very good snuggly bed for our boy. He loves to burrow in it. Thank you”

Charley Chau 5 star review on 25th December 2022

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Posted 2 years ago

So glad the snuggle bed was a hit! Thank you so much for your review. Kerry

Posted 2 years ago

“I ordered two of the snuggle beds for my dogs for Christmas. I placed my order mid afternoon and the very next day my order arrived! My boys haven't seen their snuggle beds yet as Christmas hasn't arrived but I know they will love them. The beds are lovely quality and I am really pleased with them. I have also purchased the ducky donut beds, the faux fur blankets and the fleece blankets 3 years ago and all are excellent quality and are still in great condition. Charley Chau hasn't disappointed and I would highly recommend them....better still they are a British based company!”

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Posted 2 years ago

Hi Donna, Thank you so much for your review, I'm glad your snuggle beds arrived quickly, I hope the boys enjoyed them on Christmas Day! Thank you for all your support, as a small business it means a lot to us. Kerry

Posted 2 years ago

“Still awaiting delivery”

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Posted 2 years ago

Hello Mary, I am sorry to read that your order has not arrived. Please would you direct your query to hello@charleychau.com as for obvious reasons we cannot divulge any of your order information on this public forum. Best wishes, Jenny

Posted 2 years ago

“Excellent customer service and a company that really seems to value their customers both human and canine.”

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Posted 2 years ago

Thank you so much for your kind words, Deborah! Bests, Jenny

Posted 2 years ago

“It’s amazing! Patchy loves it! Xxx”

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Posted 2 years ago

Thank you Katie! And I'm glad it's been a hit with Patchy! xx

Posted 2 years ago

“Arrived really quickly and it isn't flat/vacuum packed so its ready to use straight away. Lovely quality and medium is just right for our small whippet.”

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Posted 2 years ago

Hi Claire, Thank you for taking the time to leave your review. And I'm glad the medium Snuggle Bed was the right size for your Whippet. We only have a handful of Whippet customers small enough to use the medium-sized Snuggle Beds comfortably. If you're able to, please post and tag us on Facebook or Instagram as we would love to see photos. Bests, Jenny

Posted 2 years ago

“Great customer service, l nice quality product. It's very nice and cosy, our whippet loves it. Now we are trying to persuade her to find her own way into it without her waking us up when she has a bed problem... We're trying a dentastix inside the bed.”

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Posted 2 years ago

Hi Peter, A top tip top tip to encourage your Whippet into the bed by herself is to use a treat she really, really loves. Take a small piece, making sure she see that you have it and then place it under the cover right at the front. If she retrieves it, repeat in a similar position. After a few tries move the treat further into the bed. As you move the treat further in, your Whippet should work out that she will be able to get into bed on her own. If not, she may just have you very well trained! And don't hesitate to contact us if you have any questions at hello@charleychau.com otr 0161 848 8702. Bests, Jenny

Posted 2 years ago

Charley Chau is rated 4.9 based on 1,626 reviews