Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,614 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing product and no issues at all with delivery speed, even during a postal strike and a week before Xmas. The product is beautiful and you can tell it’s been made with love!”

Charley Chau 5 star review on 29th December 2022

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Posted 1 year ago

Thank you so much Una! And happy snuggling to your doglet too xx Bests, Jenny

Posted 1 year ago

“Very good snuggly bed for our boy. He loves to burrow in it. Thank you”

Charley Chau 5 star review on 25th December 2022

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Posted 1 year ago

So glad the snuggle bed was a hit! Thank you so much for your review. Kerry

Posted 1 year ago

“I ordered two of the snuggle beds for my dogs for Christmas. I placed my order mid afternoon and the very next day my order arrived! My boys haven't seen their snuggle beds yet as Christmas hasn't arrived but I know they will love them. The beds are lovely quality and I am really pleased with them. I have also purchased the ducky donut beds, the faux fur blankets and the fleece blankets 3 years ago and all are excellent quality and are still in great condition. Charley Chau hasn't disappointed and I would highly recommend them....better still they are a British based company!”

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Posted 1 year ago

Hi Donna, Thank you so much for your review, I'm glad your snuggle beds arrived quickly, I hope the boys enjoyed them on Christmas Day! Thank you for all your support, as a small business it means a lot to us. Kerry

Posted 1 year ago

“Still awaiting delivery”

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Posted 1 year ago

Hello Mary, I am sorry to read that your order has not arrived. Please would you direct your query to hello@charleychau.com as for obvious reasons we cannot divulge any of your order information on this public forum. Best wishes, Jenny

Posted 1 year ago

“Excellent customer service and a company that really seems to value their customers both human and canine.”

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Posted 1 year ago

Thank you so much for your kind words, Deborah! Bests, Jenny

Posted 1 year ago

“It’s amazing! Patchy loves it! Xxx”

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Posted 1 year ago

Thank you Katie! And I'm glad it's been a hit with Patchy! xx

Posted 1 year ago

“Arrived really quickly and it isn't flat/vacuum packed so its ready to use straight away. Lovely quality and medium is just right for our small whippet.”

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Posted 1 year ago

Hi Claire, Thank you for taking the time to leave your review. And I'm glad the medium Snuggle Bed was the right size for your Whippet. We only have a handful of Whippet customers small enough to use the medium-sized Snuggle Beds comfortably. If you're able to, please post and tag us on Facebook or Instagram as we would love to see photos. Bests, Jenny

Posted 1 year ago

“Great customer service, l nice quality product. It's very nice and cosy, our whippet loves it. Now we are trying to persuade her to find her own way into it without her waking us up when she has a bed problem... We're trying a dentastix inside the bed.”

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Posted 1 year ago

Hi Peter, A top tip top tip to encourage your Whippet into the bed by herself is to use a treat she really, really loves. Take a small piece, making sure she see that you have it and then place it under the cover right at the front. If she retrieves it, repeat in a similar position. After a few tries move the treat further into the bed. As you move the treat further in, your Whippet should work out that she will be able to get into bed on her own. If not, she may just have you very well trained! And don't hesitate to contact us if you have any questions at hello@charleychau.com otr 0161 848 8702. Bests, Jenny

Posted 1 year ago

“Parcel went awol with postal disruption. Y They were really good at locating it & sorting out so it was delivered next day. Great customer service. Thank you.”

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Posted 1 year ago

Hi Ianthe, You're very welcome. I am sorry but so glad we were able to locate the parcel in the end! Bests, Jenny

Posted 1 year ago

“Had to buy another Charley Chau bed as my whippet puppy made it plain that she would only sleep in my elderly whippet’s bed! He was heartbroken, thank goodness the new bed arrived and I have two very happy whippets once more! The beds are absolutely essential and last and last. They are fantastic.”

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Posted 1 year ago

Thank you for leaving your review Sarah!

Posted 1 year ago

“Great company to deal with and superb quality. I think the attached photo says it all. Karen.”

Charley Chau 5 star review on 18th December 2022

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Posted 1 year ago

What a fab photo. Thank you Karen!

Posted 1 year ago

“Fabulous quality products, much loved by all the dogs we have cared for and are caring for. Excellent service and speedy delivery too.”

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Posted 1 year ago

Hi Xenia, Thank you so much for your continued support. Smooches to your doglets xx Bests, Jenny

Posted 1 year ago

“Well made, very snuggly and warm . Barney loves it !!”

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Posted 1 year ago

Happy Snuggling, Barney xx Thank you Sandra, and I'm glad it's been a hit with Barney. Bests, Jenny

Posted 1 year ago

“We've gone Charley Chau mad. My two girls love the 'pitta pocket' beds and lovely throws. We've not looked back and certainly looking to add to our collection!”

Charley Chau 5 star review on 15th December 2022

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Posted 2 years ago

Thank you Susan, and welcome to the Charley Chau family. Happy Snuggling xx

Posted 1 year ago

“This is our 2nd bed & 3rd cover for our whippet’s they absolutely love them”

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Posted 2 years ago

Aww, Happy Snuggling xx Thank you Jaxcqui!

Posted 1 year ago

“Fantastically helpful! I ordered the wrong size bed for my dogs and getting it exchanged it was so simple. The beds are beautifully made, my dogs are going to love it!”

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Posted 2 years ago

Hi Charlotte, I'm so glad we were able to helps and Happy Snuggling to your dogs xx Bests, Jenny

Posted 2 years ago

“Our two greyhounds love their new beds and bolster pillows, excellent products in great colours, couldn't be happier with the service too!”

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Posted 2 years ago

Hi Robert, This is great, so happy to hear your greyhounds love their bed! Thanks so much for taking the time out to post a review, much appreciated. Kerry

Posted 2 years ago

“I’ve been buying the great spot snuggle bed over and over again for 10, maybe 12, years! This Christmas jumper wearing pup is the fourth generation to enjoy these beds!!”

Charley Chau 5 star review on 8th December 2022

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Posted 2 years ago

Hi Isobel, Oh this makes us so happy, how amazing to know that generations are enjoying a Charley Chau level of comfort! Thank you so much for your lovely review and the adorable photo. Kerry x

Posted 2 years ago

“Love these snuggle beds. I have two Italian Greyhounds, Carmen and Poppy. Carmen will only lay on top but Poppy snuggles deep inside the bed. Service is stellar, I received both my recent orders within the week!”

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Posted 2 years ago

Hi Mary, Thank you so much for your continued support for Charley CHau and I hope the Colorado weather isn't too cold at the moment. Smooches to Poppy & Carmen xx Bests, Jenny

Posted 2 years ago

“Beautiful bed, really well made and the team at Charley Chau are so helpful and lovely.”

Charley Chau 5 star review on 3rd December 2022

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Posted 2 years ago

Hi Gillian, Thank you for the fab photo! And for taking the time to leave your review. I'm glad we were able to help. Smooches to your gang xx Bests, Jenny

Posted 2 years ago

Charley Chau is rated 4.9 based on 1,614 reviews