Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

Write Your review

Tell us how Charley Chau made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dogs are very happy with their bed and blankets”

Helpful Report

Posted 2 years ago

Hi Shannon, Thank you for leaving a review. Great to hear yours dogs are happy! =D Best wishes, Chloe

Posted 1 year ago

“This is the second snuggle bed that we bought 2 weeks after the first one. We were SO pleased with the quality and snuggleness for our new whippet puppy. He has a large bed to grow into. The thicker top is ideal for the utility room and the other bed we bought is in front of the fire ... the colours of both beds, midnight and the orange are beautiful 😍”

Charley Chau 5 star review on 2nd February 2023

Helpful Report

Posted 2 years ago

Oh look at that super cosy pup! So pleased you love the Snuggle Beds Claire. Smooches to the little guy! Best wishes, Chloe

Posted 1 year ago

“I love Charley Chau dog beds. This is our second. For me they are an investment but having bought umpteen cheaper ones over the years and our first Charley Chau bed is now 3 years old and is still in fantastic condition, so it was a no-brainer to get another (we seem to spend soo much time moving beds from room to room so she can be with us). As you can see, she likes to burrow!”

Charley Chau 5 star review on 31st January 2023

Helpful Report

Posted 2 years ago

So happy to hear how much you love our beds Jo! Photos like these really do make us giggle, thank you for sending it. Best wishes, Chloe

Posted 1 year ago

“Really delighted with my small rattan dog basket purchase. I love it so much that I decided to buy another one! It is expensive but I'm more than happy to invest in something which will hopefully last a very long time. I can tell it has been beautifully and lovingly made and the most important thing is both my dogs love their new beds. They look so snug and cosy. Worth every penny.”

Helpful Report

Posted 2 years ago

Thanks so much for the returning custom and lovely review, it really does mean a lot as small business. Best wishes, Chloe

Posted 1 year ago

“Our whippet has not left the cave bed since we have it to home for his birthday. He LOVES it. X”

Charley Chau 5 star review on 28th January 2023

Helpful Report

Posted 2 years ago

Oh my what a photo! Thank you for sharing. You know he's super cosy when all you can see is the little paws! Happy Snuggling =D Best wishes, Chloe

Posted 1 year ago

“The service from Charley Chsu is second to none, always keeping you updated and they are so easy to contact and very helpful. Delivery very quick, excellent.”

Helpful Report

Posted 2 years ago

Hi Pamela, Thank you for taking the time to leave a review. We're so pleased you are happy with the service received. As a small company it really does mean a lot. Best wishes, Chloe

Posted 1 year ago

“Excellent service as always. My dogs love their beds.”

Charley Chau 5 star review on 26th January 2023

Helpful Report

Posted 2 years ago

Hi Andrea, Is great to see returning customers! Super pleased your gang still love their beds. Best wishes, Chloe

Posted 1 year ago

“My chihuahua is obsessed!”

Charley Chau 5 star review on 23rd January 2023

Helpful Report

Posted 2 years ago

Thanks so much for the review and photo Jocelyn! She's so sweet and content there in her bed Best wishes, Chloe

Posted 1 year ago

“This is my third Charley Chau purchase and I am pleased to report their level of service and quality of product is still outstanding. The beautiful snuggle bed was dispatched promptly and they even emailed me when I missed the delivery to check I would be ok to pick it up from the local post office. My only issue is that I don’t get to see my whippet very often anymore as he spends so much time in his snuggle beds!”

Charley Chau 5 star review on 20th January 2023

Helpful Report

Posted 2 years ago

Thanks so much for your continued support Lucy! And oh no! We're sorry to hear you don't get to see Wally too much because of how much he loves his Snuggle Bed =D Best wishes, Chloe

Posted 1 year ago

“We are huge fans of Charley Chau and the snuggle sacks. Our Jack Russell loves nothing more than snuggling inside while our new addition is just getting used to his new bed. Really well made and long lasting. We have a medium and small bed with extra covers to help on washing day!”

Helpful Report

Posted 2 years ago

Absolutely adorable! Thank you for the photos and review Sam, it's nice to hear you are all fans. Best wishes, Chloe

Posted 1 year ago

“Great product, just bought a new cover for my whippets (2) snuggle bed that they love, but have finally managed to trash the cover 🙄.”

Helpful Report

Posted 2 years ago

Oh Julie what are they like but I'm glad to hear they love their Snuggle Bed! Best wishes, Chloe

Posted 1 year ago

“I ordered a dog bed on special offer and received the item promptly. Molly's bed arrived well-wrapped and she climbed straight into it once the plastic had been removed. I will need to wash the bed soon and hope that the cover doesn't shrink or warp. A good, lightweight, soft dog bed which suits my rescue dog. Very pleased with our purchase.”

Helpful Report

Posted 2 years ago

Hi Sarah, Thanks for taking the time to leave a review. I'm so happy to hear you are pleased with the Deeply Dishy bed. Happy snuggling to Molly! Best wishes, Chloe

Posted 1 year ago

“Fabulous service! It was dispatched within the hour and delivered a couple of days later. Really pleased with the mattress even though I have to confess it’s going in an Orvis dog bed as they no longer have UK shops or website. I will definitely buy the whole bed from CC in the near future though. Very impressed. And it’s washable which a lot of mattresses aren’t. It’s a little more expensive than others but definitely worth it.”

Helpful Report

Posted 2 years ago

Hi Kim, Super pleased to hear how happy you are with the Mattress and we do pride ourselves on being machine washable! :D Best wishes, Chloe

Posted 1 year ago

“A beautiful bed and such lovely service!”

Helpful Report

Posted 2 years ago

This is so lovely to hear! Thank you for leaving the review. Best wishes, Chloe

Posted 1 year ago

“Beautiful collar..comfortable and smart”

Helpful Report

Posted 2 years ago

Thanks so much for the review! :D Best wishes, Chloe

Posted 1 year ago

“Really good customer service! I didn't receive my order due to the postal strikes. Everything arrived eventually. Great care and communication from Charey Chau. Thanks.”

Helpful Report

Posted 2 years ago

Hi Kim, Its great to hear you were happy with the service you received, it really does mean a lot being a small business. Sorry again for the delay! Best wishes, Chloe

Posted 1 year ago

“This dog bed has been a game changer!”

Helpful Report

Posted 2 years ago

Thank you, Alice!

Posted 2 years ago

“Can’t give enough stars on these beds! Just gorgeous. You’ll never find dog beds to the quality these are designed and made - my two poodles are loving napping in them. Worth the money as I know they’ll last a long long time, not to mention the great service we received when choosing a size. I would definitely recommend ❤️”