Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,628 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the bed, great service, good quality, want to buy more”

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Posted 6 years ago

Thank you so much for your lovely review - we are so pleased that you want to purchase more products from Charley Chau. Best wishes, Laura

Posted 6 years ago

“Absolutely THE best beds and blankets full stop! 💗”

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Posted 6 years ago

Thank you so much for your wonderful review, we are so thrilled! Best wishes, Laura

Posted 6 years ago

“Communicates always great and the products are fabulous.”

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Posted 6 years ago

Thank you so much for your review, we are so pleased that you are happy with your Charley Chau products. Best wishes, Laura

Posted 6 years ago

“The bed is lovely and of high quality, unfortunately my staffy can’t understand how to get inside unless we hold up the top. Will keep trying to train her!”

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Posted 6 years ago

Thank you for your review, we are pleased that you are happy with the quality of your dog bed. Some dogs automatically know what to do with the snuggle bed however some dogs take a little time getting used to it! We would suggest popping a treat in the back of the bed to teach them to get in themselves. Please do let us know how you get on! Best wishes, Laura

Posted 6 years ago

“There should be an excellent box to describe the Charlie Chau service. I found it friendly, personalised and extremely efficient thank you. Will not hesitate to order again and recommend to others.”

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Posted 6 years ago

Thank you so much for your wonderful review, we are so thrilled! We hope that your dog loves their Snuggle Bed! Best Wishes, Laura

Posted 6 years ago

“Beautiful bed, amazing colours.”

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Posted 6 years ago

Thank you so much for your review, we hope that your dog loves their Tangerine & Claret Day Bed!

Posted 6 years ago

“Amazing customer service. Prompt response to any questions, fast shipping of a superb product a 5 star customer experience.”

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Posted 6 years ago

Thank you for your lovely review, we are thrilled. We hope that your dog loves their Charley Chau Snuggle Bed.

Posted 6 years ago

“This is a great bed for my dogs. we have it next to the bed and they take turns sleeping on it. I was very pleased with the service from charley Chau. i was well informed all the way from order to delivery and the items are brilliant. a very personal service. Well done Charley Chau”

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Posted 6 years ago

Thank you so much for your fantastic review, we are so thrilled that you are pleased with your order! Best wishes, Laura

Posted 6 years ago

“Gorgeous bed. Our Whippet Harvey loves his new bed. Beautifully made and very comfy. Highly recommend the product.”

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Posted 6 years ago

Thank you so much for your review, we are so pleased that Harvey loves his Charley Chau bed! Best wishes, Laura

Posted 6 years ago

“What a beautiful bed, fantastic quality and so luxurious.”

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Posted 6 years ago

Thank you for your lovely review, we are so pleased that you are happy with your Charley Chau bed! Best wishes, Laura

Posted 6 years ago

“Brilliant products,excellent customer service and the ongoing adventures of the famous five-what’s not to love? The delays turned out to be less than expected but we were always kept informed-and the additional treats went down a storm with the girls,so much so I have just ordered The Innocent Hound’s biggest bag. Thanks girls and the five monkeys!”

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Posted 6 years ago

Thank you so much for your review, we do appreciate you ordering on our wait list. We are so pleased that the Innocent hound treat went down well and you are happy with your covers! Best wishes, Laura

Posted 6 years ago

“My 2 babies love there snuggle beds my best purchase x”

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Posted 6 years ago

We are so pleased that your dogs love their Snuggle Beds - thank you so much for your wonderful review. Best wishes, Laura

Posted 6 years ago

“Great products and great customer service . Love the fact everything washable can even fit her dog bed in the machine too”

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Posted 6 years ago

Thank you so much for your wonderful review, we are so pleased that you love your Charley Chau purchases! Best wishes, Laura

Posted 6 years ago

“I recently bought this bed for our 12 yr old whippet, who is on the taller side, the large size fits him nicely. I wish we had known about the snuggle bed years ago. Our older whippet loves it! We ordered it from Canada, and it got here promptly in three business days. The materials used are very high quality, and it is very well constructed. I highly recommend this snuggle bed, I ordered the lime green velour and it is as luxurious in person as seen on the website.”

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Posted 6 years ago

Thank you so much for your wonderful review, we are so pleased that your Whippet loves his snuggle bed. Best wishes, Laura

Posted 6 years ago

“Nothing but praise for the speed and service and the excellent quality of the beautiful fleece blanket I ordered. Needless to say it is very much appreciated by my precious whippet. Thank you charley chau.Wonderfull”

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Posted 6 years ago

Thank you for your lovely review, we are so pleased you are happy with your fleece blankets. Best wishes, Laura

Posted 6 years ago

“Great product - well made and great customer service”

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Posted 6 years ago

Thank you so much for your review, we are so pleased that you are happy with your Snuggle Bed. Best wishes, Laura

Posted 6 years ago

“This the second time that I have purchased Charley Chau beds for my chihuahuas. I purchased Ducky Donut beds in the China Grey this time. Although the haven’t slept in them yet (Santa Paws hasn’t arrived yet) I know how much they are going to love their new beds. They are so well made and the colour is beautiful x”

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Posted 6 years ago

Thank you so much for your review, we are so pleased that you are happy with your Ducky Donut Beds - we hope your Chihuahuas love their Christmas presents! Best wishes, Laura

Posted 6 years ago

“Excellent product and service! Quick shipping.”

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Posted 6 years ago

Thank you so much for your review, we are so pleased that you are happy with your Snuggle Bed! Best wishes, Laura

Posted 6 years ago

“Beautiful bed as usual from Charlie Chau, amazing colours. Clemmie is very happy.”

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Posted 6 years ago

Thank you so much for your lovely review, we are so pleased that Clemmie is happy with her Charley Chau!

Posted 6 years ago

“This is a great product. Although it felt very expensive I’m sure I will see the value in it as time progresses: we have been through countless dig beds, all of which did not last! This costs a lot. I’m hopeful this one not only looks beautiful and therefore is more a piece of furniture than a dog bed, but also is going to still look good despite the inevitable few chewed areas. Before the dog beds were an issue, and now they have pride of place. The dogs really like this bed. All sorted. Relieved.”

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Posted 6 years ago

Thank you so much for your 5-star review - we are thrilled. We hope that you (and of course your dogs) continue to like your Charley Chau for a long time to come. Best Wishes, Laura

Posted 6 years ago

Charley Chau is rated 4.9 based on 1,628 reviews