Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely products, great customer service.”

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Posted 3 years ago

Thank you, Lucy!

Posted 3 years ago

“I’ve recently bought our 2nd snuggle bed from Charley Chau and we absolutely love them- the quality is fantastic and come up brilliantly after a wash in the machine. Still trying to convince our whippets that they’re the best place to sleep overnight but we’re yet to conquer that hurdle 🙄 Tip for new dog owners- have a Chau ready and waiting *before* they experience the joy of a king size bed. Despite being woken up by a cold snoot on my bare back at 3am, their beds do get used throughout the day for their morning and afternoon naps, and occasionally one of our dogs lulls us into a false sense of a night of undisturbed sleep by starting the night in her Chau.”

Charley Chau 5 star review on 11th October 2021

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Posted 3 years ago

“Although I was told when I ordered the latest one it _certainly is much much smaller than the large, Partly because I think the top of the spotted cover is tight so the corners are folded up. They are very cozy.”

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Posted 3 years ago

“I Bought as a Present for my Special Dog Bess for Christmas as a Treat.”

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Posted 3 years ago

Thank you! And you're super organised :-)

Posted 3 years ago

“Our whippet loves your bed, it is really hard to get him out of it in the morning!”

Charley Chau 5 star review on 10th October 2021

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Posted 3 years ago

Hi Alan, Thank you and I'm glad the Snuggle Bed has been a hit. Happy Snuggling! Bests, Jenny

Posted 3 years ago

“After having a much used and loved Charlie Chau snuggle bed for a number of years we have recently purchased a new one! Our dog Taz absolutely loves curling up inside his plush new bed - typical terrier! The bed quality is great and sizing good too. We ordered a medium which allows plenty of wiggle room. Delivery was really quick. Thank you”

Charley Chau 5 star review on 9th October 2021

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Posted 3 years ago

HI Sam, Thank you for ordering with us again and smooches to Taz xx Bests, Jenny

Posted 3 years ago

“This is the second bed I have ordered from Charley Chau and am so impressed. The bed is luxurious and well made. My dog, Rapha, climbed straight in and went to sleep. She now has two to choose between…”

Charley Chau 5 star review on 8th October 2021

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Posted 3 years ago

Thank you and smooches to Rapha xx

Posted 3 years ago

“Excellent products and very quick delivery.”

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Posted 3 years ago

Thank you, Chris!

Posted 3 years ago

“I love my new beds. The dogs do too. The beds are so easy to keep clean from hair, and look really smart. Thank you!”

Charley Chau 5 star review on 7th October 2021

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Posted 3 years ago

Thank you, Susan. I'm glad you're happy with the beds too. And the sweetest photo

Posted 3 years ago

“Excellent product and service. Very happy”

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Posted 3 years ago

Thank you, Sanya.

Posted 3 years ago

“Great quality products sold for IG’s”

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Posted 3 years ago

Hi Ian, Thank you for taking the time to leave your review. I hope your new doglet has settled in well xx Bests, Jenny

Posted 3 years ago

“This is the second terrier tunnel that I have bought from Charley Chau for a puppy that I've acquired. I bought the first one in 2018, and it is lasting well. Easy to wash & the dog likes it. Bit pricey, but worth it.”

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Posted 3 years ago

Hi James, Thank you for ordering with us again and I'm glad the first Snuggle Bed is still going strong. Bests, Jenny

Posted 3 years ago

“Superb service and excellant product.”

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Posted 3 years ago

Hi Andy, Thank you for taking the time to leave your review. Bests, Jenny

Posted 3 years ago

“The best beds for our best friends! My dogs love their Charley chau, I bought this as a gift for somebody else. The quality is fantastic.”

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Posted 3 years ago

Hi Lily, Thank you for leaving your review and I'm glad your dogs are happy with their beds too. And I hope the Snuggle Bed is a hit with your friend's dog too! Bests, Jenny

Posted 3 years ago

“Very pleased with my purchase thank you.”

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Posted 3 years ago

Thank you so much for ordering with Charley Chau!

Posted 3 years ago

“Great service quick and fast,”

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Posted 3 years ago

Thank you Michelle! Bests, Jenny

Posted 3 years ago

“I paid more than twice the price I normally pay for a burrow bed as it was a treat for my elderly dog. It’s actually the worst one I’ve ever bought. The bottom cushion is not flat but lumpy, the gap between bed and thin top sheet is not enough for her to get in and settle herself and it has width rather than depth so she can only lie sideways rather than laying in it like a bed. Stupidity I was so sure for that price that it would be amazing I had let her have it before I realised how rubbish it was so couldn’t return it.”

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Posted 3 years ago

Hello Sarah, I am very sorry to read your review and feedback about the medium-sized Snuggle Bed in Velour Cloud your ordered. We’re very concerned and taken aback given that we take product quality very seriously. You say that the Snuggle Bed is the worst one you have ever bought which is so very sad to see. 1. You write that you paid more than twice the price you would normally pay. Charley Chau beds are not the cheapest dog beds available, and this is for several reasons. We support British manufacturing, and all our fabric-based beds and blankets are all made for us here in the UK. We made the decision to support British manufacturers when we started Charley Chau over 11 years ago and works with some amazing specialist sewing teams who all help to make parts of each Charley Chau bed, which are then brought back to our HQ in Manchester where everything is checked, and hand packed before being dispatched. We could very easily go overseas to have everything manufactured for much less, we chose to work with UK based teams. This does mean that our manufacturing costs are much higher than the cheaper beds. The price of the Snuggle Bed is also driven by the cost of the materials we choose and source from UK-based textile companies that are globally respected in their field. And the faux-fur fleece we use for all the Snuggle Beds is knitted especially for Charley Chau in the UK. 2. The mattresses we use are not flat as they are deep filled with hollow-fibre filling, and the medium mattresses have a depth of approximately 10-13 cm. There are three channels within the medium-sized mattresses which help to keep the hollowfibre from moving around. The hollowfibre is air blown into the channels by machine. On rare occasions, the fill can be uneven with more hollowfibre concentrated at one end of a mattress. Any unevenness can generally be resolved by holding onto two corners and shaking the mattress so that it hits your legs, and then taking the corners at the opposite end and repeating the process. Would you be able to send us a photograph of the mattress in the Snuggle Bed? 3. The top part of your dog’s Snuggle Bed consists of one layer of the faux-fur fleece and a layer of the Velour Cloud fabric which you described as being a “thin top sheet”. The Velour fabric is quite a thick, heavy fabric on the outer layer. While the faux-fur fleece is on the underside of the cover, top and bottom, forming an insulating and warm pocket that is breathable and moisture-wicking too, so dogs will be toasty without overheating. 4. “The gap between the bed and the thin top sheet is not enough for her to get in and settle herself”. The mattress is designed so that it is flexible and when dogs start to get not a Snuggle Bed, it flexes up so that the height increases between base of the bed and the top of the cover making it easier for dogs to climb in. However, there is only so much the height increases but generally, there is plenty of space for a dog to get into a Snuggle Bed. The height available is also dependent the dog’s breed and the size of bed being used. This is a link to a video of one of our Italian Greyhounds getting into a medium-sized Snuggle Bed. The dog in the video is about 46cm tall from the floor to the top of her head. The video shows the mattress flexing as the dog climbs into the Snuggle Bed and the height of the opening becoming taller and therefore easier for her to get into the Snuggle Bed. https://www.youtube.com/watch?v=qM0HlQ__C5w May I ask what breed of dog you have, or how big she is – how tall she is from the floor to the top of her head, how long she is from the tip of her nose to the base of her tail? And how heavy she is? 5. The Snuggle Bed has “width rather than depth so she can only lie sideways”. Our Snuggle Beds have always been designed to be wider than they are deep as it is easier for a dog to get into a wide but shallow Snuggle Bed versus one that is narrow and deep. The orientation of the Snuggle Bed means dogs do generally lie sideways, but we have also seen many photos from customers of their dogs lying with their bottoms at the back of the bed. We want all our customers to be happy with their Charley Chau beds & blankets and strive to provide great customer service so we will always try to resolve issues if we’re contacted before an order is placed or after an order has been delivered. Whether it’s an exchange, recommending an alternative style of bed or even a refund we try our best to advise on the most suitable style and size of bed for a dog. Unfortunately, because the Snuggle Bed has been used, we cannot offer a refund in this instance, but please email us at hello@charleychau.com if you have any questions. Best wishes, Jenny

Posted 3 years ago

“Received collar and leash just as described. It fits perfectly. My dog looks very stylish with it.”

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Posted 3 years ago

Hi Annett, Thank you for taking the time to leave your review and I'm glad you're happy with the collar and lead. Bests, Jenny

Posted 3 years ago

“After having this Ducky Donut Bed, Peppa has completely forget our sofa! He enjoys himself so much there! :>”

Charley Chau 5 star review on 27th September 2021

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Posted 3 years ago

Hi Monica, Aww, I'm glad the Ducky Donut Bed has been a a success with Peppa

Posted 3 years ago

“Really quick delivery and the crate bumpers fit perfectly with the bed. Thank you so much! Will be recommending to friends and family!”

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Posted 3 years ago

Hi Laura, Thank you so much for your review and your recommendation! Bests, Jenny

Posted 3 years ago

Charley Chau is rated 4.9 based on 1,640 reviews