Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,627 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous // 01/01/2019

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“Very pleased with my purchase thank you.”

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Posted 3 years ago

Thank you so much for ordering with Charley Chau!

Posted 3 years ago

“Great service quick and fast,”

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Posted 3 years ago

Thank you Michelle! Bests, Jenny

Posted 3 years ago

“I paid more than twice the price I normally pay for a burrow bed as it was a treat for my elderly dog. It’s actually the worst one I’ve ever bought. The bottom cushion is not flat but lumpy, the gap between bed and thin top sheet is not enough for her to get in and settle herself and it has width rather than depth so she can only lie sideways rather than laying in it like a bed. Stupidity I was so sure for that price that it would be amazing I had let her have it before I realised how rubbish it was so couldn’t return it.”

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Posted 3 years ago

Hello Sarah, I am very sorry to read your review and feedback about the medium-sized Snuggle Bed in Velour Cloud your ordered. We’re very concerned and taken aback given that we take product quality very seriously. You say that the Snuggle Bed is the worst one you have ever bought which is so very sad to see. 1. You write that you paid more than twice the price you would normally pay. Charley Chau beds are not the cheapest dog beds available, and this is for several reasons. We support British manufacturing, and all our fabric-based beds and blankets are all made for us here in the UK. We made the decision to support British manufacturers when we started Charley Chau over 11 years ago and works with some amazing specialist sewing teams who all help to make parts of each Charley Chau bed, which are then brought back to our HQ in Manchester where everything is checked, and hand packed before being dispatched. We could very easily go overseas to have everything manufactured for much less, we chose to work with UK based teams. This does mean that our manufacturing costs are much higher than the cheaper beds. The price of the Snuggle Bed is also driven by the cost of the materials we choose and source from UK-based textile companies that are globally respected in their field. And the faux-fur fleece we use for all the Snuggle Beds is knitted especially for Charley Chau in the UK. 2. The mattresses we use are not flat as they are deep filled with hollow-fibre filling, and the medium mattresses have a depth of approximately 10-13 cm. There are three channels within the medium-sized mattresses which help to keep the hollowfibre from moving around. The hollowfibre is air blown into the channels by machine. On rare occasions, the fill can be uneven with more hollowfibre concentrated at one end of a mattress. Any unevenness can generally be resolved by holding onto two corners and shaking the mattress so that it hits your legs, and then taking the corners at the opposite end and repeating the process. Would you be able to send us a photograph of the mattress in the Snuggle Bed? 3. The top part of your dog’s Snuggle Bed consists of one layer of the faux-fur fleece and a layer of the Velour Cloud fabric which you described as being a “thin top sheet”. The Velour fabric is quite a thick, heavy fabric on the outer layer. While the faux-fur fleece is on the underside of the cover, top and bottom, forming an insulating and warm pocket that is breathable and moisture-wicking too, so dogs will be toasty without overheating. 4. “The gap between the bed and the thin top sheet is not enough for her to get in and settle herself”. The mattress is designed so that it is flexible and when dogs start to get not a Snuggle Bed, it flexes up so that the height increases between base of the bed and the top of the cover making it easier for dogs to climb in. However, there is only so much the height increases but generally, there is plenty of space for a dog to get into a Snuggle Bed. The height available is also dependent the dog’s breed and the size of bed being used. This is a link to a video of one of our Italian Greyhounds getting into a medium-sized Snuggle Bed. The dog in the video is about 46cm tall from the floor to the top of her head. The video shows the mattress flexing as the dog climbs into the Snuggle Bed and the height of the opening becoming taller and therefore easier for her to get into the Snuggle Bed. https://www.youtube.com/watch?v=qM0HlQ__C5w May I ask what breed of dog you have, or how big she is – how tall she is from the floor to the top of her head, how long she is from the tip of her nose to the base of her tail? And how heavy she is? 5. The Snuggle Bed has “width rather than depth so she can only lie sideways”. Our Snuggle Beds have always been designed to be wider than they are deep as it is easier for a dog to get into a wide but shallow Snuggle Bed versus one that is narrow and deep. The orientation of the Snuggle Bed means dogs do generally lie sideways, but we have also seen many photos from customers of their dogs lying with their bottoms at the back of the bed. We want all our customers to be happy with their Charley Chau beds & blankets and strive to provide great customer service so we will always try to resolve issues if we’re contacted before an order is placed or after an order has been delivered. Whether it’s an exchange, recommending an alternative style of bed or even a refund we try our best to advise on the most suitable style and size of bed for a dog. Unfortunately, because the Snuggle Bed has been used, we cannot offer a refund in this instance, but please email us at hello@charleychau.com if you have any questions. Best wishes, Jenny

Posted 3 years ago

“Received collar and leash just as described. It fits perfectly. My dog looks very stylish with it.”

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Posted 3 years ago

Hi Annett, Thank you for taking the time to leave your review and I'm glad you're happy with the collar and lead. Bests, Jenny

Posted 3 years ago

“After having this Ducky Donut Bed, Peppa has completely forget our sofa! He enjoys himself so much there! :>”

Charley Chau 5 star review on 27th September 2021

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Posted 3 years ago

Hi Monica, Aww, I'm glad the Ducky Donut Bed has been a a success with Peppa

Posted 3 years ago

“Really quick delivery and the crate bumpers fit perfectly with the bed. Thank you so much! Will be recommending to friends and family!”

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Posted 3 years ago

Hi Laura, Thank you so much for your review and your recommendation! Bests, Jenny

Posted 3 years ago

“Highly recommend Charley Chau. Excellent products and very fast shipping across the world!”

Charley Chau 5 star review on 24th September 2021

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Posted 3 years ago

Hi Sharyn, Thank you for leaving your review and for the lovely photo. Happy Snuggling! Bests, Jenny

Posted 3 years ago

“Fantastic, quality, luxury product. I was worried about the price but very good value. Only problem is I have hardly seen my whippet since her bed arrived!”

Charley Chau 5 star review on 23rd September 2021

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Posted 3 years ago

Hi Clare, Thank you so much for leaving your review and the fab photo. Happy Snuggling to your girl xx Bests, Jenny

Posted 3 years ago

“Order process and delivery we're excellent. Bed arrived quickly and it was well protected without any excess packaging. Bed & service were excellent!”

Charley Chau 5 star review on 22nd September 2021

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Posted 3 years ago

Hi Katie, Thank you for taking the time to leave your review and for including the gorgeous photo. I'm glad the Snuggle bed has been a success. Happy Snuggling xx Bests, Jenny

Posted 3 years ago

“Excellent quality, we are delighted. The team were friendly, helpful and responsive to changes to my order. Thank you Jenny.”

Charley Chau 5 star review on 20th September 2021

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Posted 3 years ago

Hi Su, Thank you for leaving your review and the fab photos. The Ruby collars are perfect against her black coat. Absolutely gorgeous girl xx Bests, Jenny

Posted 3 years ago

“Walter my whippet absolutely adores his new snuggle bed. Great quality! Also loving his new smart collar in bottle green we have both a whippet collar and house collar. Great quality and colours. Thank you”

Charley Chau 5 star review on 19th September 2021

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Posted 3 years ago

Hi Elana, Thank you for taking the time to pot your review and for the fab photos of Walter. Lovely to be able to see him enjoying his Snuggle Bed and the collars look great on him. Happy Snuggling Walter xx Bests, Jenny

Posted 3 years ago

“Excellent products and service. A +++++”

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Posted 3 years ago

Thank you so much Jody. Bests, Jenny

Posted 3 years ago

“AMAZING shopping experience from start to finish. Best service, beautiful product, my dog Merlin can't get enough of his fleecy blanket. Highly recommend!”

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Posted 3 years ago

“Love all the things I have bought from you and so do the Dachsunds”

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Posted 3 years ago

Hi Belinda, Aww, thank you! It's good to now you and your Dachshunds are happy with everything. Smooches xx Bests, Jenny

Posted 3 years ago

“My little Gypsy loves all of his Charley Chau beds and blankets. They are well made using high-quality fabrics and we love the colours. We have a day bed, a lilac rabbit blanket, a crate bumper and cushion, and a snuggle bed. We love them all!”

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Posted 3 years ago

Hi Emily, Thank you for your continued support and for taking the time to write your review. Bests, Jenny

Posted 3 years ago

“My 2 beagles love their ducky donut bed amazing service and such good quality”

Charley Chau 5 star review on 12th September 2021

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Posted 3 years ago

Hi Amy, Thank you for your review and the photo of your Beagles. So cute xx Bests, Jenny

Posted 3 years ago

“Excellent quality and design (as usual) and the whippets love it!”

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Posted 3 years ago

Thank you for leaving your review and for the gorgeous photo!

Posted 3 years ago

“Prompt dispatch of good quality goods. My whippets enjoy your beds, and now have your blankets for winter.”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“This bed seems expensive but it is well worth the money I went for the waterproof cushion which is great. Bed washes like a dream, and of course my whippet loves it”

Charley Chau 5 star review on 10th September 2021

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Posted 3 years ago

Hi Irene, Thank you for taking the time to write your review and the lovely photo of your Whippet. We love seeing our canine customers enjoying their Charley Chau's. Happy Snuggling xx Bests, Jenny

Posted 3 years ago

“Delighted with the new mattress day bed for Betsy. She got on it the minute it was unpacked! Lovely colour, looks super in our living room.”

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Posted 3 years ago

Hi Mary, Thank you for leaving your review. I'm glad the bed has been a hit with Betsy! Bests, Jenny

Posted 3 years ago

Charley Chau is rated 4.9 based on 1,627 reviews