Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,626 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,626 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 9th January 2025

445

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always, excellent customer service and amazing quality products. My dogs could smell the Charley Chau parcel and knew something exciting was within! As soon as the items were unpacked they were dived upon by my 3 girls, and made to feel as welcome as an old friend.”

Charley Chau 5 star review on 6th February 2023

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Posted 1 year ago

Hi Deb, Thank you so much for the review and your continued custom. Its so great to hear you are pleased with the service and products, such luckily pups! Best wishes, Chloe

Posted 1 year ago

“Loving the cave bed! Our dog adores it - took a while for her to work out how to get in, but once there, its her safe place. Great material, product well made, disappointed I couldn't get the lime green as it was out of stock, but the grey looks great. We have a rough coated lurcher and went for the large size, just perfect thanks.”

Charley Chau 5 star review on 5th February 2023

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Posted 1 year ago

Hi Maxine, I'm glad she's managed to work out her new Snuggle Bed and now loves it, she's adorable! Thank you for sharing the photo and leaving a review and sorry about the Lime! Best wishes, Chloe

Posted 1 year ago

“Lovely quality”

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Posted 1 year ago

So great to hear! Thank you for the review :) Best wishes, Chloe

Posted 1 year ago

“Not the cheapest of dog beds but our dogs love them! From the day they arrive they are straight in and comfortable. Would highly recommend. Great service but mostly the dogs love them . Thank you ! 😊”

Charley Chau 5 star review on 2nd February 2023

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Posted 1 year ago

Hi Alexander, So happy to see your dogs all cosy loving their Snuggle Beds! Thanks for sharing he photos and leaving a review. Best wishes, Chloe

Posted 1 year ago

“Great products as always. Thank you”

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Posted 1 year ago

Such an adorable photo! Thank you for sharing Susie and for the review. Best wishes, Chloe

Posted 1 year ago

“Dogs are very happy with their bed and blankets”

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Posted 1 year ago

Hi Shannon, Thank you for leaving a review. Great to hear yours dogs are happy! =D Best wishes, Chloe

Posted 1 year ago

“This is the second snuggle bed that we bought 2 weeks after the first one. We were SO pleased with the quality and snuggleness for our new whippet puppy. He has a large bed to grow into. The thicker top is ideal for the utility room and the other bed we bought is in front of the fire ... the colours of both beds, midnight and the orange are beautiful 😍”

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Posted 1 year ago

Oh look at that super cosy pup! So pleased you love the Snuggle Beds Claire. Smooches to the little guy! Best wishes, Chloe

Posted 1 year ago

“I love Charley Chau dog beds. This is our second. For me they are an investment but having bought umpteen cheaper ones over the years and our first Charley Chau bed is now 3 years old and is still in fantastic condition, so it was a no-brainer to get another (we seem to spend soo much time moving beds from room to room so she can be with us). As you can see, she likes to burrow!”

Charley Chau 5 star review on 31st January 2023

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Posted 1 year ago

So happy to hear how much you love our beds Jo! Photos like these really do make us giggle, thank you for sending it. Best wishes, Chloe

Posted 1 year ago

“Really delighted with my small rattan dog basket purchase. I love it so much that I decided to buy another one! It is expensive but I'm more than happy to invest in something which will hopefully last a very long time. I can tell it has been beautifully and lovingly made and the most important thing is both my dogs love their new beds. They look so snug and cosy. Worth every penny.”

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Posted 1 year ago

Thanks so much for the returning custom and lovely review, it really does mean a lot as small business. Best wishes, Chloe

Posted 1 year ago

“Our whippet has not left the cave bed since we have it to home for his birthday. He LOVES it. X”

Charley Chau 5 star review on 28th January 2023

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Posted 1 year ago

Oh my what a photo! Thank you for sharing. You know he's super cosy when all you can see is the little paws! Happy Snuggling =D Best wishes, Chloe

Posted 1 year ago

“The service from Charley Chsu is second to none, always keeping you updated and they are so easy to contact and very helpful. Delivery very quick, excellent.”

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Posted 1 year ago

Hi Pamela, Thank you for taking the time to leave a review. We're so pleased you are happy with the service received. As a small company it really does mean a lot. Best wishes, Chloe

Posted 1 year ago

“Excellent service as always. My dogs love their beds.”

Charley Chau 5 star review on 26th January 2023

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Posted 1 year ago

Hi Andrea, Is great to see returning customers! Super pleased your gang still love their beds. Best wishes, Chloe

Posted 1 year ago

“My chihuahua is obsessed!”

Charley Chau 5 star review on 23rd January 2023

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Posted 1 year ago

Thanks so much for the review and photo Jocelyn! She's so sweet and content there in her bed Best wishes, Chloe

Posted 1 year ago

“This is my third Charley Chau purchase and I am pleased to report their level of service and quality of product is still outstanding. The beautiful snuggle bed was dispatched promptly and they even emailed me when I missed the delivery to check I would be ok to pick it up from the local post office. My only issue is that I don’t get to see my whippet very often anymore as he spends so much time in his snuggle beds!”

Charley Chau 5 star review on 20th January 2023

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Posted 1 year ago

Thanks so much for your continued support Lucy! And oh no! We're sorry to hear you don't get to see Wally too much because of how much he loves his Snuggle Bed =D Best wishes, Chloe

Posted 1 year ago

“We are huge fans of Charley Chau and the snuggle sacks. Our Jack Russell loves nothing more than snuggling inside while our new addition is just getting used to his new bed. Really well made and long lasting. We have a medium and small bed with extra covers to help on washing day!”

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Posted 1 year ago

Absolutely adorable! Thank you for the photos and review Sam, it's nice to hear you are all fans. Best wishes, Chloe

Posted 1 year ago

“Great product, just bought a new cover for my whippets (2) snuggle bed that they love, but have finally managed to trash the cover 🙄.”

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Posted 2 years ago

Oh Julie what are they like but I'm glad to hear they love their Snuggle Bed! Best wishes, Chloe

Posted 1 year ago

“I ordered a dog bed on special offer and received the item promptly. Molly's bed arrived well-wrapped and she climbed straight into it once the plastic had been removed. I will need to wash the bed soon and hope that the cover doesn't shrink or warp. A good, lightweight, soft dog bed which suits my rescue dog. Very pleased with our purchase.”

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Posted 2 years ago

Hi Sarah, Thanks for taking the time to leave a review. I'm so happy to hear you are pleased with the Deeply Dishy bed. Happy snuggling to Molly! Best wishes, Chloe

Posted 1 year ago

“Fabulous service! It was dispatched within the hour and delivered a couple of days later. Really pleased with the mattress even though I have to confess it’s going in an Orvis dog bed as they no longer have UK shops or website. I will definitely buy the whole bed from CC in the near future though. Very impressed. And it’s washable which a lot of mattresses aren’t. It’s a little more expensive than others but definitely worth it.”

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Posted 2 years ago

Hi Kim, Super pleased to hear how happy you are with the Mattress and we do pride ourselves on being machine washable! :D Best wishes, Chloe

Posted 1 year ago

“A beautiful bed and such lovely service!”

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Posted 2 years ago

This is so lovely to hear! Thank you for leaving the review. Best wishes, Chloe

Posted 1 year ago

“Beautiful collar..comfortable and smart”

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Posted 2 years ago

Thanks so much for the review! :D Best wishes, Chloe

Posted 1 year ago

Charley Chau is rated 4.9 based on 1,626 reviews