Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful service , couldn’t be more helpful. Superb quality ,my dogs don’t want to sleep on the sofa anymore !!! The throws are heavenly, highly recommend Charley Chau dog beds , excellent customer service”

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Posted 1 year ago

Hi Julie, Thank you for such a lovely review and I'm glad to hear your dogs love their Charley Chau! Best wishes, Chloe

Posted 1 year ago

“these collars are wonderful to the touch and beautiful on the girls! thank you”

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Posted 1 year ago

Thanks so much for the review, I'm pleased you are happy with the girls collars. Best wishes, Chloe

Posted 1 year ago

“The dogs absolutely love their new Bliss Bolster bed, I have put their fur blanket (also from CC) inside it too, so it's very luxurious!”

Charley Chau 5 star review on 2nd March 2023

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Posted 1 year ago

Awww! Thank you so much for your lovely words Penel! I hope your gang are well x x x Christine

Posted 1 year ago

“Yet another fabulous purchase from Charley Chau. Our furry friends are so delighted with such a quality product which washes so well and lasts and lasts.”

Charley Chau 5 star review on 27th February 2023

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Posted 1 year ago

Such beautiful dogs you have! I'm glad they are delighted with their new Faux-Furs. Happy Snuggling =D Best wishes, Chloe

Posted 1 year ago

“Absolutely the best bed for our little angel dachshund. He loves to ‘Snuggle’ up and snooze. Thank you Charley Chau”

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Posted 1 year ago

So great to hear your Dachshund his happy with the Snuggle Bed! Best wishes, Chloe

Posted 1 year ago

“I absolutely love Charley Chau products. The day bed is a great addition to my dog’s sleeping/relaxation requirements - he knows what he likes!! The quality compared to other brands is exceptional. Would highly recommend this company.”

Charley Chau 5 star review on 21st February 2023

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Posted 2 years ago

Hi Elizabeth, Thank you for yours and Baileys continued support. I'm pleased he's happy with his new Day Bed. Best wishes, Chloe

Posted 1 year ago

“Dear Charley Chau, Many thanks for your ordering flexibility, it was great service. Sparky our 12 year old whippet loved the biscuits and his new bed! Best wishes Alan”

Charley Chau 5 star review on 20th February 2023

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Posted 2 years ago

Hi Alan, It's great to see Sparky loving his new Snuggle Bed and scrumptious biscuits! Thank you for sharing the photos and leaving a review. Best wishes, Chloe

Posted 1 year ago

“Absolutely beautiful bed - such high quality. The customer service was brilliant too - they didn’t have the colour I ordered in stock, so quickly changed this to a different colour for me and sent it out the same day! Worth every penny - will definitely be placing another order in the future. Highly recommend.”

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Posted 2 years ago

Hi Alex, Thank you for taking the time to leave a review. I'm happy to hear you were pleased with the service. Best wishes, Chloe

Posted 1 year ago

“I am a returning customer, wonderful company to deal with. Charley Chau kept me up to date with delivery, cannot recommend them highly enough.”

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Posted 2 years ago

Hi David, Thank you for your continued custom and kind words, it really is appreciated. Best wishes, Chloe

Posted 1 year ago

“Very efficient service”

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Posted 2 years ago

Glad you were happy with the service Kathy :) Best wishes, Chloe

Posted 1 year ago

“Lovely collars. Good quality and nice colours”

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Posted 2 years ago

Thanks so much for the review Susan, glad you were happy with the collars :) Best wishes, Chloe

Posted 1 year ago

“Great company, all you could need for a happy dog.”

Charley Chau 5 star review on 10th February 2023

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Posted 2 years ago

Hi Ann, Thank you for the review and photo. I'm pleased your both happy :) Best wishes, Chloe

Posted 1 year ago

“Another beautiful bed from CC. Fabulous quality, colour, comfort and washable when many lose their shape. Personal and amazing customer service. All beds bought for pugs and border collie for around our home.”

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Posted 2 years ago

Hi Linda, Thank you for your continued custom and lovely review. Smooches to the gang! Best wishes, Chloe

Posted 1 year ago

“The Charley Chau snuggle beds are beautiful. They look and feel gorgeous and are of the highest quality. Our very lucky little dachshund has 4 of the velour ones, all in different dazzling colours. It is a joy to see her little nose peeping out as she is enveloped by such luxury. Sumptuous stylish snuggly splendiferousness all rolled into one beautiful bed.”

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Posted 2 years ago

Oh wow what a luckily pup and such a lovely review, thank you! It does make me smile when you see a little nose or paw poking out knowing how cosy they are inside. Best wishes, Chloe

Posted 1 year ago

“very good assistance also through phone and mails in addition to the web site which is clear and efficient.”

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Posted 2 years ago

Hi Annick, Thank you for taking the time to review. I'm glad you were happy with the service received. Best wishes, Chloe

Posted 1 year ago

“As always, excellent customer service and amazing quality products. My dogs could smell the Charley Chau parcel and knew something exciting was within! As soon as the items were unpacked they were dived upon by my 3 girls, and made to feel as welcome as an old friend.”

Charley Chau 5 star review on 6th February 2023

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Posted 2 years ago

Hi Deb, Thank you so much for the review and your continued custom. Its so great to hear you are pleased with the service and products, such luckily pups! Best wishes, Chloe

Posted 1 year ago

“Loving the cave bed! Our dog adores it - took a while for her to work out how to get in, but once there, its her safe place. Great material, product well made, disappointed I couldn't get the lime green as it was out of stock, but the grey looks great. We have a rough coated lurcher and went for the large size, just perfect thanks.”

Charley Chau 5 star review on 5th February 2023

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Posted 2 years ago

Hi Maxine, I'm glad she's managed to work out her new Snuggle Bed and now loves it, she's adorable! Thank you for sharing the photo and leaving a review and sorry about the Lime! Best wishes, Chloe

Posted 1 year ago

“Lovely quality”

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Posted 2 years ago

So great to hear! Thank you for the review :) Best wishes, Chloe

Posted 1 year ago

“Not the cheapest of dog beds but our dogs love them! From the day they arrive they are straight in and comfortable. Would highly recommend. Great service but mostly the dogs love them . Thank you ! 😊”