Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,614 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 5th December 2024

442

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My chihuahua is obsessed!”

Charley Chau 5 star review on 23rd January 2023

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Posted 1 year ago

Thanks so much for the review and photo Jocelyn! She's so sweet and content there in her bed Best wishes, Chloe

Posted 1 year ago

“This is my third Charley Chau purchase and I am pleased to report their level of service and quality of product is still outstanding. The beautiful snuggle bed was dispatched promptly and they even emailed me when I missed the delivery to check I would be ok to pick it up from the local post office. My only issue is that I don’t get to see my whippet very often anymore as he spends so much time in his snuggle beds!”

Charley Chau 5 star review on 20th January 2023

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Posted 1 year ago

Thanks so much for your continued support Lucy! And oh no! We're sorry to hear you don't get to see Wally too much because of how much he loves his Snuggle Bed =D Best wishes, Chloe

Posted 1 year ago

“We are huge fans of Charley Chau and the snuggle sacks. Our Jack Russell loves nothing more than snuggling inside while our new addition is just getting used to his new bed. Really well made and long lasting. We have a medium and small bed with extra covers to help on washing day!”

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Posted 1 year ago

Absolutely adorable! Thank you for the photos and review Sam, it's nice to hear you are all fans. Best wishes, Chloe

Posted 1 year ago

“Great product, just bought a new cover for my whippets (2) snuggle bed that they love, but have finally managed to trash the cover 🙄.”

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Posted 1 year ago

Oh Julie what are they like but I'm glad to hear they love their Snuggle Bed! Best wishes, Chloe

Posted 1 year ago

“I ordered a dog bed on special offer and received the item promptly. Molly's bed arrived well-wrapped and she climbed straight into it once the plastic had been removed. I will need to wash the bed soon and hope that the cover doesn't shrink or warp. A good, lightweight, soft dog bed which suits my rescue dog. Very pleased with our purchase.”

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Posted 1 year ago

Hi Sarah, Thanks for taking the time to leave a review. I'm so happy to hear you are pleased with the Deeply Dishy bed. Happy snuggling to Molly! Best wishes, Chloe

Posted 1 year ago

“Fabulous service! It was dispatched within the hour and delivered a couple of days later. Really pleased with the mattress even though I have to confess it’s going in an Orvis dog bed as they no longer have UK shops or website. I will definitely buy the whole bed from CC in the near future though. Very impressed. And it’s washable which a lot of mattresses aren’t. It’s a little more expensive than others but definitely worth it.”

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Posted 1 year ago

Hi Kim, Super pleased to hear how happy you are with the Mattress and we do pride ourselves on being machine washable! :D Best wishes, Chloe

Posted 1 year ago

“A beautiful bed and such lovely service!”

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Posted 1 year ago

This is so lovely to hear! Thank you for leaving the review. Best wishes, Chloe

Posted 1 year ago

“Beautiful collar..comfortable and smart”

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Posted 1 year ago

Thanks so much for the review! :D Best wishes, Chloe

Posted 1 year ago

“Really good customer service! I didn't receive my order due to the postal strikes. Everything arrived eventually. Great care and communication from Charey Chau. Thanks.”

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Posted 1 year ago

Hi Kim, Its great to hear you were happy with the service you received, it really does mean a lot being a small business. Sorry again for the delay! Best wishes, Chloe

Posted 1 year ago

“This dog bed has been a game changer!”

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Posted 1 year ago

Thank you, Alice!

Posted 1 year ago

“Can’t give enough stars on these beds! Just gorgeous. You’ll never find dog beds to the quality these are designed and made - my two poodles are loving napping in them. Worth the money as I know they’ll last a long long time, not to mention the great service we received when choosing a size. I would definitely recommend ❤️”

Charley Chau 5 star review on 8th January 2023

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Posted 1 year ago

Oh my! Thank you for the lovely photo of your Poodles. They're adorable

Posted 1 year ago

“100% as expected, and our dog is in love with this latest bed.”

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Posted 1 year ago

Hi Deborah, Thank you for the brilliant photo! And so pleased the Snuggle Bed has been a hit. Bests, Jenny

Posted 1 year ago

“Basil love his Ducky Donut bed and his antler chew! Couldn’t be more happier with it and neither could he! Thank you.”

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Posted 1 year ago

Hi Celia, Aww, thank you for the lovely photo of Basil in his Ducky Donut Bed - too cute

Posted 1 year ago

“Excellent company with fabulous products and customer service that is second to none. Would reccomend to all dog owners. Can not be beaten for quality of products.”

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Posted 1 year ago

Hi Hayley, Thank you so much for taking the time to write your review! Bests, Jenny

Posted 1 year ago

“Excellent product, even better service.”

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Posted 1 year ago

Thank you so much, Marc!

Posted 1 year ago

“My iggy is very very happy with her new bed we’ve had a job to get out of it Really well made soft and comfortable cannot be more pleased and it arrived so quickly even though it was so close to Christmas One happy dog and owner”

Charley Chau 5 star review on 1st January 2023

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Posted 1 year ago

Hi Deborah, Thank you so much for leaving your review and glad that you're also happy with the Winter Warm Snuggle Bed! Happy Snuggling xx Bests, Jenny

Posted 1 year ago

“Charley Chau snuggle beds are perfect for our Miniature Dachshund Marco - shame it has taken us 13 years to find them. He has always slept in a sleeping bag dog bed. But nothing of this quality and design. Only the BEST in his old age. Thank you”

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Posted 1 year ago

Hi Karen, Thank you so much for taking the time to write your review and a big welcome to Marco! Happy Snuggling xx Bests, Jenny

Posted 1 year ago

“Fin is loving his new bed and blanket. Fabulous quality and very soft.”

Charley Chau 5 star review on 31st December 2022

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Posted 1 year ago

Gorgeous Finn! Thank you Susan, it's so lovely to see Finn all cosy and comfy in his Deeply Dishy Bed and Lilac Rabbit blanket. Adorable xx Bests, Jenny

Posted 1 year ago

“Wow, amazing colour, pure luxury and quality. Not sure I will see much of Schoko now we’ve upgraded to the winter snuggy. One very happy doggie 🐾, thank you.”

Charley Chau 5 star review on 29th December 2022

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Posted 1 year ago

Hi Janet, Aww, thank you and Happy Snuggling to Schoko xx Bests, Jenny

Posted 1 year ago

“Bought two of the large for our labradors.. Better than my own mattress! Expensive but worth every penny . Our girls would highly recommend them”

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Posted 1 year ago

Thank you so much for taking the time to leave your review and for the fab photo. I'm so pleased to see one of your girls settled in her crate xx Bests, Jenny

Posted 1 year ago

Charley Chau is rated 4.9 based on 1,614 reviews