Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,627 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing quality products and lovely personalised service. Both my dog and I are huge fans :)”

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Posted 4 years ago

“We absolutely LOVE this blanket!! It’s gorgeous over our foot stall and is such beautiful quality. Our whippet cannot get enough of laying on it and I will he ordering another from you when we buy him a new bed! Just love it”

Charley Chau 5 star review on 17th November 2020

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Posted 4 years ago

“I like a lot the quality & design of the product. But i think the cushion should be thicker.”

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Posted 4 years ago

“Excellent service! Quick delivery and the quality of the bed is superb.”

Charley Chau 5 star review on 16th November 2020

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Posted 4 years ago

“Milo loves his new chic and stylish rattan basket! Charley Chau was so helpful to process our order and quickly send the basket to us in Spain. Definitely recommend.”

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Posted 4 years ago

“Charley Chau products are clearly premium - I'm happy to invest in good quality items for my pets however, it is such a gripe that they still charge delivery - I spent over £200 on 2 blankets but apparently they can't offer free delivery... It won't stop me buying their products but I'll definitely look at other options before buying from them directly. A real shame...”

Helpful Report

Posted 4 years ago

Hi Claire, I'm so glad you're happy with our products and thank you for ordering with Charley Chau. Sorry to hear that you're upset about our delivery charges. Sadly there's no such thing as free delivery. To explain what I mean ... in 2020 so far we have paid over £80,000 in delivery charges to our couriers. For a small business (we are still only a team of two full-time and one part-time) that's a huge bill. When Jenny and I first started Charley Chau, we had no experience selling products online. What we didn't know back then was that to offer "free delivery" we needed to build the cost of shipping into our product prices - because ultimately, there is a cost that has to be covered. When we realised this, we thought about it long and hard and decided that we would not build the cost of shipping into our prices as when a customer orders two products or more in one order (e.g. a bed and a blanket) then the customer ends up paying a lot more than they need to - for their free shipping. So, we decided it was actually quite misleading knowing what we know. We only charge shipping at cost i.e. we do not make a profit on it. As a small business we don't ship huge volumes of parcels so we are limited to what deals we can negotiate with the huge couriers and we try to minimise the most for our customers as much as possible. Many online retailers that charge shipping are actually making a profit on the shipping fee. Heaps of large, respected high street brands charge similar or even more than Charley Chau for a next day service. We can guarantee that they have access to much cheaper rates than we do - they are making a profit on shipping while we are not. Once again, sorry to hear you're unhappy about the shipping charges but there genuinely is no such thing as free shipping. Best wishes, Christine

Posted 4 years ago

“We have just recently bought a new bed for our dog, Buddy! Our previous dog bed lasted 7 years (also from you) so we knew we wanted to get another bed from you! Buddy loves it! Thank you x”

Charley Chau 5 star review on 12th November 2020

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Posted 4 years ago

“I ordered a dog bed and it arrived very quickly and was of excellent quality. Very pleased.”

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Posted 4 years ago

“We have quite a few of your fleece blankets , they are lovely quality and wash very well .”

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Posted 4 years ago

“Quality, good service and my happy Italian Greyhound Thank you España”

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Posted 4 years ago

“Our Vizsla puppy hasn’t even arrived yet but we were only ever going to get him Charley Chau beds! We went for the snuggle and also the day bed for his bed in the lounge. Divine quality and designs and Jenny was an absolute pleasure to chat with. Couldn’t recommend more highly. Boo Jones”

Charley Chau 5 star review on 9th November 2020

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Posted 4 years ago

“This is my second time to order the polar bear faux fur dog blanket. Very soft and beautiful and Momo and Riki and humans are enjoying this blanket.”

Charley Chau 5 star review on 8th November 2020

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Posted 4 years ago

“Incredible service. Ordered one day and delivered the next.”

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Posted 4 years ago

“This is our first time buying a bed from yourselves and we are happy to say that we have been impressed with the quality and the service ! Well done !”

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Posted 4 years ago

“My mini dachshund loves her snuggle bed so much I’ve had to buy 2! It looks so gorgeous and is fantastic quality. We adore it!”

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Posted 4 years ago

“Beautiful bed, excellent quality, and as always, Charley Chau's service is second to none! We bought this bed for our whippet who loves to snuggle under a duvet, but it turns out our lurchers love it just as much - I think we'll be needing more of these!”

Charley Chau 5 star review on 2nd November 2020

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Posted 4 years ago

“Quality products, prompt delivery and friendly communication. Highly recommend, thank you!”

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Posted 4 years ago

“Love the new dog covers. Lovely colour fits in well in my lounge. Good quality. Last for ages. Bought the dog bed 3 years ago covers still good condition after numerous washes, just wanted a different colour.”

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Posted 4 years ago

“Great company to deal with - all very easy and questions answered very promptly”

Charley Chau 5 star review on 31st October 2020

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Posted 4 years ago

“We ordered the wrong size bed for our whippet- for all you whippet owners out there, a large is definitely the way to go- the team at Charley Chau couldn't have been more helpful and within a few days, Magnus was able to enjoy his new palace. It's taking him a little time and help to understand how to get into it, but once he's in, he absolutely loves it. He now prefers his new bed to joining us on the sofa!”

Charley Chau 5 star review on 30th October 2020

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Posted 4 years ago

Charley Chau is rated 4.9 based on 1,627 reviews