Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

Write Your review

Tell us how Charley Chau made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My girls are enjoying their new collars, and I adore the colour!”

Charley Chau 5 star review on 9th February 2024

Helpful Report

Posted 1 year ago

Thank you so much for the five star review and the gorgeous photo of you girls. Smooches to them both xx

Posted 1 year ago

“The two travel pads are absolutely beautiful and lovely quality. They came in double quick time as usual. I can't recommend this company enough!”

Helpful Report

Posted 1 year ago

Thank you so much, Caroline!

Posted 1 year ago

“Super quick delivey and the best quality dog beds. They are made so well, and the velour fabric is just gorgeous. The team are quick to communicate, such a lovely independent business to support.”

Helpful Report

Posted 1 year ago

Thank you so much, Jessica!

Posted 1 year ago

Hi Jessica, Thank you and glad you're happy with the bed as well! Bests, Jenny

Posted 1 year ago

“Absolutely stand out products for Italian Greyhounds and even better customer service. One of the few that you can actually speak to a human. Thank you so much. Our iggy has been a fan for over 7 years and we have just treated him to another snuggle bed.”

Helpful Report

Posted 1 year ago

Hi Mariela, Thank you so much for your continued support for Charley Chau and the lovely review! Bests, Jenny

Posted 1 year ago

“So delicious that I wish I was a whippet .”

Helpful Report

Posted 1 year ago

Hahaha. Thank you!

Posted 1 year ago

“Excellent product and service”

Helpful Report

Posted 1 year ago

Thank you, Jeremy!

Posted 1 year ago

“Excellent dog beds, our rather spoilt whippet wouldn't sleep in any thing else. Professional and friendly to deal with too.”

Helpful Report

Posted 1 year ago

Thank you so much, Alan!

Posted 1 year ago

“Our dog loves his new bed. Very good quality and so great that it is easy to wash too!”

Helpful Report

Posted 1 year ago

Hi Lewis, Thank you taking the time to write your review and I'm so glad the bed has been a hit with your dog! Bests, Jenny

Posted 1 year ago

“Lovely dog bed but ordered the wrong size - too big. Dog has looked at it but prefers tatty old basket! So sorry - an expensive mistake!”

Helpful Report

Posted 1 year ago

Hi Jennifer, Thank you so much for the five star review and I am sorry the bed hasn't been a hit with your dog. If the bed hasn't been used, I'm happy for the bed to be returned and we can exchange it for a smaller size/different bed. Drop us a line on hello@charleychau.com. Bests, Jenny

Posted 1 year ago

“Simply amazing- great product and brilliant service”

Helpful Report

Posted 1 year ago

Thank you so much Matt!

Posted 1 year ago

“The dog bed was really beautiful. Stylish in a low key way and just as I hoped... except I had only read the inside dimensions so very frustratingly it didn't fit where it needed to go. I phoned Charles Chau and the staff member was extremely helpful, we arranged a swap snd the new one fits just right. And the dog loves it!”

Helpful Report

Posted 1 year ago

Hi Catharine, Thank you for your your review and I'm glad we were able to sort everything out! Bests, Jenny

Posted 1 year ago

“Super quality and custoer service. My whippet is so cosy and happy with the new ocver. The best beds worth the investment.”

Helpful Report

Posted 1 year ago

Thank you so much, Lucinda!

Posted 1 year ago

“Very efficient.”

Charley Chau 5 star review on 22nd January 2024

Helpful Report

Posted 1 year ago

Hi Penny, Thank you so much for the five star review and the lovely photo. Happy Snuggling! xx Bests, Jenny

Posted 1 year ago

“Very good customer service”

Helpful Report

Posted 1 year ago

Thank you so much, Lynda!

Posted 1 year ago

“What a fantastic company to deal with. I needed a slightly bigger bed than I ordered, so I sent an email. I got a call apologising for the late reply (I only sent it the day before). I was helped with my return and had the size up put aside for me to ensure I got it. This is a small company who go the extra mile. I have ordered from them before and although their products might seem pricey, they last forever. I've lost track of the amount of expensive dog beds I gone through prior to purchasing from here that have not lasted. Definitely pay the little extra for the waterproof liner, it's fantastic.”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you so much for the five star review and we're glad we were able to help! Bests, Jenny

Posted 1 year ago

“Our second snuggle bed for our vizsla from Charley chau, excellent beds, superb quality, excellent service, quick delivery.”

Helpful Report

Posted 1 year ago

Hi Steve, Thank you for taking the time to write your review and for your continued support! Bests, Jenny

Posted 1 year ago

“Very impressed with there customer service I'd ordered the wrong size cushion pad for a cover I'd ordered I got a phone call from them to put it right.”

Helpful Report

Posted 1 year ago

Thank you so much, Carol and I'm glad we were able to help! Bests, Jenny

Posted 1 year ago

“Fabulous, friendly service with a great product. This is the fourth purchase and my Schnauzers love their beds and faux fur blankets. Definitely highly recommend 😊🐕”

Helpful Report

Posted 1 year ago

Hi Kate, Thank you for your continued support for Charley Chau! Bests, Jenny

Posted 1 year ago

“Wonderful people selling indispensable whippet stuff. If I couldn't get a ready-made Snuggle Bed now that my dogs know about them, I'd have to make one. Ho, ho ho! What on earth would it look like? A boarding school pie bed created by a ten year old! Jilly Pollard.”

Helpful Report

Posted 1 year ago

LOL, thank you Jilly!

Posted 1 year ago

“Wilma and Dudley absolutely love these new fleeces. Lovely and thick which keeps them nice and toasty after chilly winter walks”

Helpful Report

Posted 1 year ago

Hi Sharon, Thank you and I'm glad the blanket has been a hit! Smooches to Wilma & Dudley xx Bests, Jenny

Posted 1 year ago

Charley Chau is rated 4.9 based on 1,640 reviews