Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,614 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

Write Your review

Tell us how Charley Chau made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Charley Chau 5 star review on 5th December 2024

442

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Charley Chau beds are amazing. They are beautifully made & wash really well. Highly recommended.”

Helpful Report

Posted 11 months ago

Thanks so much Susan!

Posted 10 months ago

“Despite an early hiccup the team couldn't have been more helpful. Very impressed by the service.”

Helpful Report

Posted 11 months ago

Thank you, Hamish!

Posted 10 months ago

“Had to wait for delivery but when it arrived it was worth the wait my whippet loves it”

Helpful Report

Posted 11 months ago

Hi Christine, Thank you for the five star review and for being so patient and understanding about the delay! Bests, Jenny

Posted 10 months ago

“Customer service was exceptional due to an issue with delivery dates. I can’t thank you enough ! Great all round !!”

Helpful Report

Posted 11 months ago

Hi Kate, Thank you and thank you for being so understanding at the time! We're just glad we were able to send your order. Bests, Jenny

Posted 10 months ago

“Only beds you’re ever need . Although initially expensive, they last for year are robust & the dogs love them. So after many years of buying Charley chau I don’t buy any other beds. In fact my whole family just buy Charley chau”

Charley Chau 5 star review on 23rd December 2023

Helpful Report

Posted 11 months ago

Hi Kerry, Thank you so much for your five star review and the lovely photo of your doglets! Bests, Jenny

Posted 10 months ago

“I have brought from this seller before and have been very imprest with their dog beds l have 2 dogs and always buy from this seller for dog beds they look great, they last and my dogs love them,”

Helpful Report

Posted 11 months ago

Hi Judy, Thank you for the five star review and your continued support. And so glad that you and your dogs are happy with your Charley Chau beds! Bests, Jenny

Posted 10 months ago

“Very expensive feel ripped off. £50 plus expensive courier too. Wont be ordering anything else”

Helpful Report

Posted 11 months ago

Hello Jacqui, I am very sorry to read that you are so happy with the Double Fleece Blanket you purchased and feel that you have been ripped off. When we started Charley Chau back in 2010, we made a very deliberate decision source our materials and have our products made for us here in the UK in order to support the small manufacturing companies based here. We still work with the same amazing teams we first began working with back in 2010 and feel very lucky they work with us. The costs of manufacturing anything in the UK is I'm afraid more expensive than if we were to have our products mass produced overseas but we believe supporting local businesses is vital. In terms of the postage, Charley Chau is still a small business and unfortunately, the volume of parcels that we send is tiny when compared to much larger companies like John Lewis or Debenhams and we are not offered the same rates as these companies so our postage charges are more expensive. In 2022 the bill for courier services and packaging to ship our customers' orders came to over £80,000. We are a tiny business and that is an enormous bill - one that it's just not possible for us to absorb. And so we charge postage, at cost, on all orders. I should also point out that if you had contacted us at the time and let us know you were unhappy with the purchase, the blanket could have been returned and we would have issued a full refund, including the postage. Best wishes, Jenny

Posted 10 months ago

“Excellent service and communication.Our whippet Mabel looks stunning in her red house collar and her matching sighthound collar, high quality. Will recommend to friends.”

Helpful Report

Posted 11 months ago

Hi Catherine, Thank you and I'm glad Mabel look fab in her new collars! Bests, Jenny

Posted 10 months ago

“Absolutely love everything by Charley Chau! Their collars are so good looking and super high quality. Totally worth the price point - great value. I have recently bought their Ducky Doughnut Bed, it's beautiful and my dog LOVES it.”

Helpful Report

Posted 11 months ago

Hi Jane, Thank you and it's so lovely to know that you and your dog are happy with your purchases! Bests, Jenny

Posted 10 months ago

“Thanks it’s fabulous”

Helpful Report

Posted 11 months ago

Thank you, Jane!

Posted 10 months ago

“I can't recommend Charley Chau highly enough.”

Helpful Report

Posted 1 year ago

Thank you so much Unity!

Posted 10 months ago

“It looks lovely but my whippet wont use it!!”

Helpful Report

Posted 1 year ago

Hi Jackie, I'm sorry to read that the Snuggle Bed hasn't been a hit with your Whippet. The Snuggle Bed has a great success rate but some dogs need a little encouragement and training to understand how get into one. Take a treat that your dog really, really likes making sure it sees the treat. Take a small piece and place is under the cover right at the front of the the bed. Once he/she retrieves the treat, repeat a few more times in a similar spot. Once you dog has done this a few times, start to move the treat further into the bed, repeating a few times before moving further in. You may have to do this a few times but dogs generally work out they can climb into the Snuggle Bed. I hope this helps. Best wishes, Jenny

Posted 1 year ago

“We absolutely love Bella’s early Christmas present, and clearly she does too as she snuggled in straight away! Great quality and delivery time, with excellent customer service from Jenny. Would definitely recommend.”

Charley Chau 5 star review on 7th December 2023

Helpful Report

Posted 1 year ago

Hi Mel, Aww, thank you! And so glad to see Bella enjoying her Snuggle Bed! Happy Snuggling! xx Bests, Jenny

Posted 1 year ago

“Charley Chau beds are simply the best - lovely quality material, great colours, hardwearing and long lasting. Our little rescue dog has a dishy bed and a snuggle bed and he loves them both. I have found them easy to clean and they look so nice - very pleased with all my purchases for him - thank you so much Charley Chau!”

Helpful Report

Posted 1 year ago

Thank you for the lovely review! I'm so glad your doglet loves his Snuggle Bed and Deeply Dishy Bed. Happy Snuggling xx Bests, Jenny

Posted 1 year ago

“A lovely bed, the Labrador has taken to it too 😁”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Charley Chau! We are so pleased to hear that your Labrador loves the new bed too!

Posted 1 year ago

“Beautifully made. I would like one to sleep in.”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you for your five star review! We receive a lot of requests for human-sized Snuggle Beds :-) Bests, Jenny

Posted 1 year ago

“Just bought our second Charley Chau Ducky Donut bed in a large for our new rescue GSP who arrives next week :) Our current GSP loves hers. She's had hers for around 3-4 years and it has lasted really well and still looks great. The machine washable covers are easy to remove for laundering. Well worth the initial investment - an end to having to replace beds every year or two.”

Helpful Report

Posted 1 year ago

HI Wendy, Thank you for your five-star review of Charley Chau! We are so glad to hear that you and your German Shorthair Pointer have enjoyed the Ducky Donut bed for a few year now, and that it's still going strong! We are delighted that you've decided to make the same purchase again, and hope that your new GSP will love their new Charley Chau as much as your current doglet. We truly appreciate your support and kind words! Bests, Jenny

Posted 1 year ago

“hmm, I don't have the bed yet it was delivered and no calling card was left so im having to have it re-delivered a week later. It missed my dog's birthday which was today. Not ideal”

Helpful Report

Posted 1 year ago

I'm sorry you didn't receive your order in time for your dog's birthday. All our deliveries require a signature on arrival and are not left unattended if no one is there to sign for the parcel as the insurance would be invalidated. The drivers will try to leave with a neighbour if possible otherwise parcels are returned to the local depot and sent out for delivery again the following working day. Parcelforce are generally reliable but sometimes deliveries do not go as planned. Unfortunately, once parcels leave our HQ, we have no control over the delivery and we are in the hands of the courier companies.

Posted 1 year ago

“Hello Christine and Jenny, My new beddie arrived last week. Must congratulate you on the excellent quality and style, which matches our living room decor. It is versatile as we can turn it over and it becomes a mattress. But I love burrowing into it as well. It arrived in excellent condition due to the fact that it was double wrapped in polythene. woof Charlie (little golden cocker spaniel)”

Helpful Report

Posted 1 year ago

Thank you for your kind words about your new bed! I'm so pleased you love the quality, style and versatility of it. Your five star rating of Charley Chau is much appreciated and I am so happy that the bed arrived in perfect condition. It's great that it fits right in with your human's living room decor. Smooches to Charlie xx

Posted 1 year ago

“Gorgeous bed amazing quality and fab customer service.”

Helpful Report

Posted 1 year ago

Thanks for your 5 star rating, Rohima! We are delighted to hear that you're happy with your Charley Chau bed and customer service. Thank you for your support!

Posted 1 year ago

Charley Chau is rated 4.9 based on 1,614 reviews