Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My bed arrived quickly and well-packaged. Good service.”

Charley Chau 5 star review on 27th October 2023

Helpful Report

Posted 1 year ago

Hi Barbara, It looks like the Snuggle Bed has been a success! Thank you for ordering with Charley Chau. Best wishes, Jenny

Posted 1 year ago

“Excellent service and quality products.”

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Posted 1 year ago

Thank you so much!

Posted 1 year ago

“Very satisfied with the product and their service. Can happily recommend them.”

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Posted 1 year ago

Thank you Bridget!

Posted 1 year ago

“We have been shopping with Charley Chau for years now, we've never been disappointed with our purchases. We have been able to spoil our Whippet with numerous beds, fleeces and throws, he deserves it! Everything is such great quality it lasts and lasts. Infact, we've never needed to throw anything out just added to what we already have to make another corner of the room, or seat on a sofa, more comfortable for our boy to lounge!”

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Posted 1 year ago

Hi Kirsty and thank you so much for taking the time to leave your lovely review. It means the world to us that you're happy with our beds and blankets as well! Thanks you for your continued support for Charley Chau! Bests, Jenny

Posted 1 year ago

“Our Whippet Diamond loves his Charley Chau snuggle bed. Luxury, comfortable and cosy and amazing customer service.”

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Posted 1 year ago

Hi Heidi, Thank you for leaving a review. We so pleased Diamond loves his Snuggle Bed! Happy Snuggling! Best wishes, Chloe @ Charley Chau

Posted 1 year ago

“I bought the memory foam bed from Charley Chau originally and the quality was just amazing. So I bought another two beds (we have four dogs!) I love the waterproof liner. I think that is an absolute game changer! Couldn’t be happier and the dogs love the beds! Highly recommend and well worth spending the money!”

Charley Chau 5 star review on 8th October 2023

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Posted 1 year ago

Hi Gemma, Thank you for the lovely photo of your gang, gorgeous pups and for your continued support! Bests, Jenny

Posted 1 year ago

“Excellent quality as always . Third set of beds covers I have purchased over the years - that’s why I keep coming back ! Many thanks”

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Posted 1 year ago

Aww, so very sweet. Thank you for your continued support, Joanne. It means the world to us. And smooches to your doglet xx Bests, Jenny

Posted 1 year ago

“Truly great products. The best I’ve found. Love all the thought put into them. Also lovely, quick service if needed.”

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Posted 1 year ago

Thank you so much for the lovely review, Karen! And so glad that we were able to help. Bests, Jenny

Posted 1 year ago

“My dog didn't like the cushion in the Snuggle Bed so I removed it and now I have to prise her out of the cover to get her to go for a walk! I bought a spare cover because she gets seperation anxiety when the original goes in the washing machine. If only I had discovered Charley Chau years ago, it would have saved me a fortune on dog beds that she refused to use.”

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Posted 1 year ago

Hi Karen, Thank you for leaving your reviews and I'm glad the Snuggle Bed covers have been a hit with your dog xx Bests, Jenny

Posted 1 year ago

“Unfortunately the collar is not suitable but the return process is simple. Thanks.”

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Posted 1 year ago

Thank you Ben! Don't hesitate to contact us if you have any questions in the future. Bests, Jenny

Posted 1 year ago

“Another quality product from this top brand! Thank you Charley Chau!”

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Posted 1 year ago

Thank you Laura!

Posted 1 year ago

“bonne qualité du produit”

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Posted 1 year ago

Merci beaucoup et je suis très heureux que vous soyez satisfait de votre achat! Meilleurs vœux, Jenny

Posted 1 year ago

“Fast efficient service. Blankets beautifully soft and great quality. My Toy poodle loves his soft, cosy blanket. Gorgeous colours.”

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Posted 1 year ago

Thank you so much Jane!

Posted 1 year ago

“The pack has arrived 10 days after my order and they asked me 35 euros more to pay for the custom fees. How it is possible? If I knew it before I wouldn’t buy anything.”

Helpful Report

Posted 1 year ago

Hello Roberta, Thank you for leaving your feedback and I am so sorry the customs fees you were charged came as a shock to you. Unfortunately because the UK is no longer a member of the EU, our orders are now subject to customs charges prior to delivery plus administration charges applied by the courier. Charley Chau has no control over these fees and does not receive any part of them. More information is available here - International Shipping - https://www.charleychau.com/pages/international-shipping. And as a result of this, all non-UK orders placed on the Charley Chau website are now tax-free as we remove the UK VAT from the prices. And any customer viewing the website outside of the UK is quoted the VAT free prices. I hope this explains the charges and again I am so sorry your were surprised. Best wishes, Jenny

Posted 1 year ago

“beautiful quality and quick delivery”

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Posted 1 year ago

Thank you for taking the time to leave a review :)

Posted 1 year ago

“I made a bit of a mistake with the size! The large was recommended for a Jack Russell but I am going to have to order extra large for Teddy. Lovely beds though - really snuggly!”

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Posted 1 year ago

Hi Elizabeth, Thank you for leaving a review and I'm sorry to hear the Snuggle bed is too small for Teddy. I can see the one you have ordered is the Medium Size, the Large size will be the right size for him. If the bed is unused in a clean resaleable condition we can arrange for an exchange if you would like to do that. Please email hello@charleychau.com and we will be happy to assist! :) Best wishes, Chloe

Posted 1 year ago

“Fabulous service and fabulous collars !”

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Posted 1 year ago

Thank you for the review and 5 stars! :)

Posted 1 year ago

“I resisted buying one of these because of the price tag and I thought my friends were being Bouji when they got theirs. Then I looked after their dog for a week and they brought the bed. I have three whippets and a Jack Shih and long story short is that there is always one of the dogs in the bed at all times other than meal times and sometimes there’s ever two in there. I would definitely recommend this bed and if you are ummimg and aaaring about it just bite the bullet and do it. We don’t have as much scuffling around on the sofa for space anymore. Win win”

Charley Chau 5 star review on 18th September 2023

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Posted 1 year ago

HI Rebecca, Thank you so much for taking the time to leave your lovely review. We really appreciate it. And it's always great to see our canine customers enjoying their Charley Chau's. Thank you for the fab photo xx Bests, Jenny

Posted 1 year ago