Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,626 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,626 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 9th January 2025

445

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a bit of a mistake with the size! The large was recommended for a Jack Russell but I am going to have to order extra large for Teddy. Lovely beds though - really snuggly!”

Helpful Report

Posted 1 year ago

Hi Elizabeth, Thank you for leaving a review and I'm sorry to hear the Snuggle bed is too small for Teddy. I can see the one you have ordered is the Medium Size, the Large size will be the right size for him. If the bed is unused in a clean resaleable condition we can arrange for an exchange if you would like to do that. Please email hello@charleychau.com and we will be happy to assist! :) Best wishes, Chloe

Posted 1 year ago

“Fabulous service and fabulous collars !”

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Posted 1 year ago

Thank you for the review and 5 stars! :)

Posted 1 year ago

“I resisted buying one of these because of the price tag and I thought my friends were being Bouji when they got theirs. Then I looked after their dog for a week and they brought the bed. I have three whippets and a Jack Shih and long story short is that there is always one of the dogs in the bed at all times other than meal times and sometimes there’s ever two in there. I would definitely recommend this bed and if you are ummimg and aaaring about it just bite the bullet and do it. We don’t have as much scuffling around on the sofa for space anymore. Win win”

Charley Chau 5 star review on 18th September 2023

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Posted 1 year ago

HI Rebecca, Thank you so much for taking the time to leave your lovely review. We really appreciate it. And it's always great to see our canine customers enjoying their Charley Chau's. Thank you for the fab photo xx Bests, Jenny

Posted 1 year ago

“Alfie loves it”

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Posted 1 year ago

Hi Jonathan, I'm so glad the Snuggle Bed has been a hit with Alfie. Happy Snuggling xx And thank you so much for the lovely photo! Bests, Jenny

Posted 1 year ago

“Fabulous company with great staff and fab products”

Charley Chau 5 star review on 17th September 2023

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Posted 1 year ago

Hi Karen, Thank you for your lovely review and the gorgeous photos of your doglets xx Bests, Jenny

Posted 1 year ago

“Although I had to return the dog bed I had ordered, (only because it was too small for my dog) I found this company to be very diligent in re-imbursing my payment in full. The item in question was good quality...Charley Chau Snuggle bed. Would not hesitate to buy from them again if the necessity arises.”

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Posted 1 year ago

Hi Peter, Thank you so much for your review and I am sorry again the Snuggle Bed was too small for you. Best wishes, Chloe

Posted 1 year ago

“Only place to buy good quality dog beds, and such a pleasure to meet you all at Burghley again”

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Posted 1 year ago

Hi Andrea, Thank you for leaving a review and popping by to see us on our stand! Its always great to meet our customers :) Best wishes, Chloe

Posted 1 year ago

“Dog bed is fantastic! CC agreed to replace the colour of the cushion at no additional cost and the cushion arrived by Parcel Post within a few days.”

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Posted 1 year ago

Hi Michael, Thank you for taking the time to leave a review. We're pleased you are happy with the new Snuggle Bed! Best wishes, Chloe

Posted 1 year ago

“Beautiful faux blanket for my dog. She loves it! I wish I had one”

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Posted 1 year ago

Hi Victoria, Thank you for leaving a review. I'm glad your dog loves her new Faux Fur, I hope she shares with you! Best wishes, Chloe

Posted 1 year ago

“Excellent service and communication. The original order wasn't in stock and we were offered an alternative. We only had to wait a little while to receive the bed we wanted.”

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Posted 1 year ago

Thank you for your review Gillian. Its great to hear you were happy with the service provided. Best wishes, Chloe

Posted 1 year ago

“Great company with fantastic products and customer service. It’s a premium product/price, but you get what you pay for!”

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Posted 1 year ago

“We've been buying Charley Chau cave beds for a long time now. Our two chunky whippets, Archie and Bertie, love them. They even get inside their cave beds when it is 40 degrees! 🥵”

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Posted 1 year ago

Hi Hilary, Thank you for taking the time to leave a review and for your continued custom. That video of Bertie and Archie really is the best! Best wishes, Chloe

Posted 1 year ago

“Beautiful luxurious mattress, unfortunately too large & thick for my pooch. I had problems with Parcelforce returning the item, thankfully Chloe at Charley Chau was amazing. Parcel finally delivered & refund processed. Highly recommend”

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Posted 1 year ago

Thank you so much for leaving such a lovely review, it really does mean the world. Best wishes, Chloe

Posted 1 year ago

“Super quality bed and the doggo likes it! The side bolsters are softer than I'd imagined though based on online photos (where they look firmer) and squash down with use...so not the aesthetic I wanted.”

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Posted 1 year ago

“the best service and top quality in their products!! the dogs love the snuggle beds!!”

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Posted 1 year ago

Hi Alexander, Thank you so much for your review. Were so pleased you were happy with the service provided and its great to hear the Snuggle Beds have been a hit! Best wishes, Chloe

Posted 1 year ago

“Lovely products my dogs love the faux fur blankets”

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Posted 1 year ago

Hi Patricia, Its great to hear how much your dogs love the Faux Fur! Thank you for the review. Best wishes, Chloe

Posted 1 year ago

“My dog Alfie loves his new bolster bed. The mattress is perfect for him - he can relax without feeling the floor underneath. He loves the feather bolsters and often sleeps with his head on them - a pillow. Highly recommend - the best bed we have had.”

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Posted 1 year ago

Hi Sharon, Thank you for leaving the review. Were happy to hear how much Alfie is enjoying his new Bliss Bolster. Happy snuggling! Chloe

Posted 1 year ago

“Responsive, great service. The blankets I ordered look and feel amazing, and more importantly, my dog loves them 🤭”

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Posted 1 year ago

Hi Tarek, Its so great to hear your dog loves their new blanket! Best wishes, Chloe

Posted 1 year ago

“Nice product though not right for our dog, who scratched the surface of the snuggle bed. Efficient but rather corporate customer service. Thank you.”

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Posted 1 year ago

“We've bought two blankets from Charley Chau now for our two dogs. The double fleece is so thick and cosy and great for the back of the car, they both lie straight down for a nap. The faux fur blanket feels so luxurious and both of them love it. The service from Charley Chau has been fantastic and they are really quick to respond and sort any issues straight away. Will definitely purchase again!”

Charley Chau 5 star review on 10th August 2023

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Posted 1 year ago

Hi Corrie, Thank you so much for the lovely review and photo. It great to see the Faux Fur being enjoyed. Best wishes, Chloe

Posted 1 year ago

Charley Chau is rated 4.9 based on 1,626 reviews