Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the beginning of my purchase to the follow ups with Charley Chau, my experience was so good. Both of my dogs love their velour snuggle beds and the high quality is undeniable. Definitely worth the investment.”

Helpful Report

Posted 2 years ago

Hello Jessica, I am very sorry the Snuggle Beds have not been a success with your Italian Greyhounds. We take the quality of all our products very seriously and forwarded your feedback to the mill that knits the faux-fur fleece for us to use in the Snuggle Beds exclusively. After a little investigation at their end, they informed us that an incorrect roll of fur was sent to the sewing team in error. And this roll of fur was subsequently used to make a batch of Snuggle Bed covers. Unfortunately, this particular fur will shed a lot more than the faux-fur fleece used normally, resulting in excess loose fibres within the bed. This helps to explain why washing the covers has not helped. If you are happy for us to do so I will arrange for two replacement covers to be sent to you. I will also email you directly from helllo@charleychau.com. Best wishes, Jenny @ Charley Chau

Posted 2 years ago

Hi Jessica, Thank you much for updating your review and I am really glad we were able to sort everything out for you. Smooches to Maia xx Bests, Jenny

Posted 2 years ago

“Super fast service, lovely note that came with it too.”

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Posted 2 years ago

Hi Ellen, Thank you so much! Bests, Jenny

Posted 2 years ago

“Great quality bed and bumpers, my puppy loves it!”

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Posted 2 years ago

Yay! Thank you.

Posted 2 years ago

“Quick efficient service”

Charley Chau 5 star review on 19th April 2022

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Posted 2 years ago

Thank you and love the photo!

Posted 2 years ago

“Excellent product as always. Excellent customer service too - I had to return a medium snuggle bed and wanted a large - all made very easy and arrived within a few days.”

Charley Chau 5 star review on 18th April 2022

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Posted 2 years ago

Hi Alison, Thank you for the fab photo. And I'm glad we were able to help with the exchange for you. Smooches xx Bests, Jenny

Posted 2 years ago

“Well informed throughout the speedy delivery service. Top quality product, my chihuahuas love to borrow so the snuggle bed is perfect for them. They get cooried in and the look of sheer contentment on their little faces is priceless. I highly recommend Charley Chau”

Charley Chau 5 star review on 14th April 2022

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Posted 2 years ago

Hi Vikki, Aww, thank you so much for the adorable picture and your kind words! Happy Snuggling, sweetie! xx Bests, Jeny

Posted 2 years ago

“Absolutely stunning dog bed! I purchased the small size for my shit tzu/ maltese terrier and it is big enough for her to stretch out or curl up in the corner against the high sides. Really good quality material and feels very luxurious, the sides are sturdy and stand up but are still soft and padded. I have only ever bought cheaper beds which ended up going out of shape and lumpy so decided to splash out and so glad I did. I would buy again without hesitation and would highly recommend.”

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Posted 2 years ago

Hi Yvonne, Thank you so much for taking the time to write your review and I'm so pleased the Deeply Dishy Bed has been a success with your dog. Bests, Jenny

Posted 2 years ago

“Skon LOVES his snuggle bed - very happy with the product and service.”

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Posted 2 years ago

Hi Bella, Thank you so much and Happy Snuggling to Skon! xx Bests, Jenny

Posted 2 years ago

“Great product matched by service from the team at Charley Chau.”

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Posted 2 years ago

Thank you so much, Jason!

Posted 2 years ago

“Let 4 pups love this bed , saving up for another as not cheap but are well made snd look very comfortable.”

Charley Chau 5 star review on 11th April 2022

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Posted 2 years ago

Hi Denise, Thank you for the fab photo and lovely to see the Snuggle Bed being enjoyed by your doglets. Happy Snuggling! xx Bests, Jenny

Posted 2 years ago

“Not like purchasing from a business more like from family!”

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Posted 2 years ago

“This is the forth snuggle bed we’ve had over many years for our girls & they’re highly delighted! Top class design & quality, nothing else will do.”

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Posted 2 years ago

Hi Alison, Thank you so much for your words. It's fab to know your girls are happy with their beds! Bests, Jenny

Posted 2 years ago

“I’ve been buying snuggle bed followed by covers only for years . Fabulous quality and my sausage Hugo adores them .”

Charley Chau 5 star review on 9th April 2022

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Posted 2 years ago

Hi Annabel, Thank you so much for the lovely photo of your boys and for taking the time to leave your review. Smooches to Hugo xx Bests, Jenny

Posted 2 years ago

“Happy Pets”

Charley Chau 5 star review on 7th April 2022

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Posted 2 years ago

Hi Nicola, Thank you so much for the beautiful photo. May I ask their names? And Happy Snuggling both! xx Bests, Jenny

Posted 2 years ago

“Rocky LOVES his snuggle bed”

Charley Chau 5 star review on 4th April 2022

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Posted 2 years ago

Hi Lindsay, Thank you for the fab photo of Rocky and so glad the Snuggle Bed has been a hit. Happy Snuggling Rocky! xx Bests, Jenny

Posted 2 years ago

“I have bought many items from Charley chau and always delighted with their products and service thank you”

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Posted 2 years ago

Hi Tracey, Thank you so much! Bests, Jenny

Posted 2 years ago

“I have used the large Charley Chau day beds for our standard poodles for years now and am very impressed with all aspects. The quality of the cover is amazing, so hard-wearing despite being dug by the dogs at regular intervals. The cover washes well. Only now after 8 years have I decided to update one of the beds and am so happy with the new faroe fabric, rich colour and again excellent quality. Thank you all so much.”

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Posted 2 years ago

Hi Pamela, Thank you for your very kind words and thank you for ordering with us again after eight years! Bests, Jenny

Posted 2 years ago

“I have been a customer of Charley Chau for a few years - they are a good company with excellent prodcuts.”

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Posted 2 years ago

Hi Kathleen, Thank you for your continued support for Charley Chau! Bests, Jenny

Posted 2 years ago

“Excellent quality but I ordered the wrong size. They are much smaller than you think, so get the tape measure out ... obviously, I didn't. Fast delivery.”

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Posted 2 years ago

Hi Samantha, Thank you for your review. May I ask what breed of dog the bed is for? Bests, Jenny

Posted 2 years ago

Charley Chau is rated 4.9 based on 1,640 reviews