Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,627 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

Write Your review

Tell us how Charley Chau made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy Pets”

Charley Chau 5 star review on 7th April 2022

Helpful Report

Posted 2 years ago

Hi Nicola, Thank you so much for the beautiful photo. May I ask their names? And Happy Snuggling both! xx Bests, Jenny

Posted 2 years ago

“Rocky LOVES his snuggle bed”

Charley Chau 5 star review on 4th April 2022

Helpful Report

Posted 2 years ago

Hi Lindsay, Thank you for the fab photo of Rocky and so glad the Snuggle Bed has been a hit. Happy Snuggling Rocky! xx Bests, Jenny

Posted 2 years ago

“I have bought many items from Charley chau and always delighted with their products and service thank you”

Helpful Report

Posted 2 years ago

Hi Tracey, Thank you so much! Bests, Jenny

Posted 2 years ago

“I have used the large Charley Chau day beds for our standard poodles for years now and am very impressed with all aspects. The quality of the cover is amazing, so hard-wearing despite being dug by the dogs at regular intervals. The cover washes well. Only now after 8 years have I decided to update one of the beds and am so happy with the new faroe fabric, rich colour and again excellent quality. Thank you all so much.”

Helpful Report

Posted 2 years ago

Hi Pamela, Thank you for your very kind words and thank you for ordering with us again after eight years! Bests, Jenny

Posted 2 years ago

“I have been a customer of Charley Chau for a few years - they are a good company with excellent prodcuts.”

Helpful Report

Posted 2 years ago

Hi Kathleen, Thank you for your continued support for Charley Chau! Bests, Jenny

Posted 2 years ago

“Excellent quality but I ordered the wrong size. They are much smaller than you think, so get the tape measure out ... obviously, I didn't. Fast delivery.”

Helpful Report

Posted 2 years ago

Hi Samantha, Thank you for your review. May I ask what breed of dog the bed is for? Bests, Jenny

Posted 2 years ago

“Beautifully made vibrant blue lead, a little shorter than I prefer but still love it.”

Helpful Report

Posted 2 years ago

Hi Jacob, Thank you and I'm glad that you're happy with the colour of the lead. And I'm sorry the length was a little shorter than you prefer. The standard length of all Petiquette leads is about 1m long and this is due to the size of the hides that the leather is cut from. Longer leads are available but would have to be set up as a custom order. If you are interested in a longer lead, please contact us at hello@charleychau.com. Bests, Jenny

Posted 2 years ago

“My whippet has abandoned his sofa for his new bed, he seems to like it and to know he is happy fills me.”

Helpful Report

Posted 2 years ago

Hi Christophe, Thank you so much for taking the time to leave your review and I'm glad your Whippet's new bed has been a hit! Bests, Jenny

Posted 2 years ago

“The best quality ever!”

Helpful Report

Posted 2 years ago

Thank you, Christine. I'm glad you're happy with the collar. Bests, Jenny

Posted 2 years ago

“Fabulous. My iggys love your beds so much they had to have one each!”

Charley Chau 5 star review on 25th March 2022

Helpful Report

Posted 2 years ago

Hi Clare, Thank you so the lovely photo of your iggys. It's always a joy to see our Snuggle Beds being used. Smooches to your doglets xx Bests, Jenny

Posted 2 years ago

“Very good value and well made.”

Helpful Report

Posted 2 years ago

Thank you so much, Beryl! Bests, Jenny

Posted 2 years ago

“Excellent quality bedding - our miniature Dachshund's love the envelope design and the colour combinations work perfectly in our lounge.”

Charley Chau 5 star review on 21st March 2022

Helpful Report

Posted 2 years ago

Hi Aaron, Thank you for leaving your review and for posting the gorgeous pic of your doglets. Happy Snuggling! Bests, Jenny

Posted 2 years ago

“I’ve bought quite a lot of things from Charlie Chau including rattan beds and mattresses and would highly recommend. I also get my dog collars and house collars. Everything is top quality and the service they give is excellent.”

Helpful Report

Posted 2 years ago

Hi Amanda, Thank you so much for your kind words and continued support! Bests, Jenny

Posted 2 years ago

“Absolutely beautiful luxe fabric and very plump ! My mistake is that I ordered the large going by picture on website and is too small for my Rhodesian Ridgeback, I wish there was an extra large but I am returning these due to size . But v impressed with fabric and construction .”

Helpful Report

Posted 2 years ago

Hi Annie, Thank you for your kind words and I'm sorry the large Day Bed is too small for your Rhodesian Ridgeback. We are about to relaunch our memoryfoam bed range and is you haven't already, please do sign up for CharleyMail and you will be notifie of the launch. Bests, Jenny

Posted 2 years ago

“I had been pondering purchasing a Charlie Chau for months but having a house full of failed what seemed at the time perfect dog beds Woody was only happy in our Kingsize bed causing much sleep deprivation for us. Not anymore he loves his new bed so easy to get in and out and fantastic quality arriving in just a few days. Finaly we are all sleeping peacefully Thankyou Charley Chau”

Charley Chau 5 star review on 15th March 2022

Helpful Report

Posted 2 years ago

Hi CAroline, Aww, thank you so much for taking the time to leave your review. It's great that Woody is now sleeping all night in his Snuggle Bed and you have your bed to yourself again! Happy Snuggling Woody! xx Bests, Jenny

Posted 2 years ago

“Lovely house collar . Really good quality … thank you”

Helpful Report

Posted 2 years ago

Thank you so much Paula! Bests, Jenny

Posted 2 years ago

“My Dogs loves it, my wife likes it, what more could we wish for”

Helpful Report

Posted 2 years ago

Hi Peter, Thankl you for taking the time to leave your review and I'm glad the Snuggle Bed cover is also a hit with your wife and dog! Bests, Jenny

Posted 2 years ago

“Everything I’ve bought so far has been of such high quality. The bliss booster bed - amazing! quite possibly the best dog bed ever made, the faux fur blanket - my dog loves this too! (and washes well) - and the double fleece blankets asp great. So happy I found Charley Chau.”

Helpful Report

Posted 2 years ago

Hi Mela, Thank you so much for your kind words and it's great to know you're happy with everything too! Bests, Jenny

Posted 2 years ago

“I discovered Charley Chau 8 years ago for my 4 dogs who always tried to cover themselves over with a blanket at night. Now they snuggle in their own doggie envelope and have never been happier. I have just renewed the bed liners and cushions after 8 years of wonderful service.”

Helpful Report

Posted 2 years ago

Hi Marney, Thank you for your contniued support and fantastic to know that your original purchases from us are still being used after 8 years! Smooches to your gang xx Bests, Jenny

Posted 2 years ago

“Speedy delivery & quality product but not for my jackchi. Not enough gap between cushion base & cover for him to work out how to get in plus top of cushion quite high. Returning expensive but quick refund (excluding cost of returning)”

Helpful Report

Posted 2 years ago

Hi Gillian, We're sorry the Snuggle Bed wasn't a hit with your dog. Some dogs need a little encouragement and training if they do not understand how a Snuggle Bed works whichh is why we recommend using a tasty treat to train them. Make sure your dog sees that you have a treat they really, really love and then place a small piece under the cover right at the front. Once the dog has retrieved the treat, place another one in a similar position. Repeat this a few times in a similar position and then start to move the treats further in. Dogs soon work out thay they can climb inside the Snuggle Bed. Although the cover looks snug on the mattress, the design of the Snuggle Bed means that the mattress flexes when a dog gets into the bed so that the height underneath increases making it very easy for a dog to get inside. Please don't hesitate to contact us if you have any questions in the future. Bests, Jenny

Posted 2 years ago

Charley Chau is rated 4.9 based on 1,627 reviews