Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the doggie sleeping envelope, a bit too hot to try out. Well made and will probably fit her perfectly come November.”

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Posted 2 years ago

Hi Karen, thank you so much for taking the time out to review. It would be great to know how she gets on and if she loves it once the weather is cooler.

Posted 2 years ago

“A huge fan of Charley Chau, beautiful designs and stand the test of time. Our first snuggle bed bought almost 6 years ago is still going strong. Well worth the investment.”

Charley Chau 5 star review on 15th July 2022

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Posted 2 years ago

Awww thank you so much Helen! We always love seeing the photo's of your girls! The bunk bed idea is brilliant!

Posted 2 years ago

“Really impressed with the quality and design. I bought two of the mattress and bumpers. Good communication and fast delivery. Don’t hesitate to invest in this product”

Charley Chau 5 star review on 14th July 2022

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Posted 2 years ago

Really glad to hear this Pauline, it looks great! Thank you so much for taking the time to review your purchase, it's always very much appreciated.

Posted 2 years ago

“Thank you as always to the lovely ladies at Charley Chau for another amazing bed cover for Tino. As you can see he is very happy in his new soft bed. The quality and feel of the material is great and they are so long lasting. We wouldn’t go anywhere else for our beds for him 💙 the very cute postcard we received wishing us and Tino well was lovely too. Thank you again for your amazing service and fabulous bed cover. ⭐️⭐️⭐️⭐️⭐️”

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Posted 2 years ago

Thank you so much for your review and absolutely adorable photos - Tino looks very happy!

Posted 2 years ago

“This bed is worth every penny!! Our whippet Anya loves it and has been obsessed with it since day 1! She has destroyed other beds and preferred to be on our bed or on the sofa previously but now she often takes to sleeping in this bed during the night which is unheard of before. It is exceptional quality and looks really chic like a nice piece of furniture in our flat. She has tried to bite and rip it but she has been completely unsuccessful! It's really been a huge shift in her sleeping habits and relaxing and she is so happy in it. 10 stars!!”

Charley Chau 5 star review on 9th July 2022

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Posted 2 years ago

Hi Fiona - thank you so much for taking the time to review your snuggle bed, and for posting the gorgeous photo! Very glad to hear that Anya loves it so much, happy snuggles!

Posted 2 years ago

“We love our little Charley Chau collection - we were so impressed with Mac's weave bed that bought a velvet version for the back of the car! All the fleeces wash well, they look as new every time. The weave bed also washes well and has kept its shape (we fold it just like in the video 😁). Our latest addition was a gorgeous faux throw - it's so soft we want one for ourselves! 😆 Everyone at Charley Chau are so friendly and helpful and provide a swift service.”

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Posted 2 years ago

Awww Kirsty this is so lovely to read! Thank you so much for your kind words - and very glad that Mac is enjoying all his Charley Chau comforts!! 😍❤️

Posted 2 years ago

“My dog loves it! This is his third bed x”

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Posted 2 years ago

Thank you so much for the review and the gorgeous photo Jo!

Posted 2 years ago

“Very efficient service. Excellent product which the dachsund,who is fairly picky , settled on with no trouble.”

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Posted 2 years ago

So glad to hear your daxie settled so well Anne! Thank you for taking the time to review, very much appreciated.

Posted 2 years ago

“Yet another great bed from Charley Chau! Nothing beats them, also prompt delivery.”

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Posted 2 years ago

This is so great to hear Jane, thank you for taking the time to review!

Posted 2 years ago

“An excellent experience. Very good product which was delivered quickly. Very friendy and efficient firm to deal with.”

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Posted 2 years ago

Hi Christopher - very happy to hear you had such a positive experience with us! Thank you so much for taking time out to post a review.

Posted 2 years ago

“Everything about the ordering process went perfectly! I was so happy with my purchase :).”

Charley Chau 5 star review on 5th July 2022

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Posted 2 years ago

Hi Lauren, so glad you were happy with the ordering process & thank you are happy with your purchase! Thank you so much for taking the time to review.

Posted 2 years ago

“The Deeply dishy dog bed is a lovely, quality item… very plush, with a deep supportively soft cushion insert into the bed with low cushioned sides. The sides are not firm, so I thought they 'flopped' a bit. In the end I couldn’t keep the item because the crate in which I wanted to put it was only just too small. I could squeeze it in, but not the dog as well! There was no problem in returning it (at my own cost) and the price of the bed was refunded without quibble. Customer service very friendly and helpful.”

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Posted 2 years ago

“Fantastic service arrived really quickly. Quality product and looks good. So pleased it's easy to wash, important when you have a Labrador!”

Charley Chau 5 star review on 30th June 2022

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Posted 2 years ago

Hi Alison - thank you so much for attaching the gorgeous photo and for taking the time to post a review!

Posted 2 years ago

“Now have two of these and the pups love them!”

Charley Chau 5 star review on 24th June 2022

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Posted 2 years ago

Hi David, thank you so much for taking the time to review and also attach photos of your gorgeous dogs with their blankets! They both look super cosy.

Posted 2 years ago

“I love everything about Charley Chau. The story, the social media, the dogs, the excellent quality, the personal service and fast delivery”

Charley Chau 5 star review on 20th June 2022

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Posted 2 years ago

Hi Heather, thank you so much for your amazing review and gorgeous photos! Very much appriciated.

Posted 2 years ago

“I am so pleased with the snugle bed for Arya as she took to it immediately. Delivery/exchange/delivery were very quick and contact with Charley Chau very pleasant. Thank you.”

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Posted 2 years ago

I'm so glad to hear that Arya loves her snuggle bed, thank you so much for taking the time to review your purchase.

Posted 2 years ago

“Great service, delivery and the bed is more comfortable than mine :)”

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Posted 2 years ago

Hi Gemma, thank you so much for taking the time to review - I hope the bed hasn't been taken over by the human!

Posted 2 years ago

“Really nice quality, our two Cocker Spaniels really love it”

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Posted 2 years ago

Thank you so much for taking the time to review, very glad your cocker spaniels love your purchase.

Posted 2 years ago

“Great service, incredibly quick and love the personal touch of the postcard. Product is immaculate and beautiful.”

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Posted 2 years ago

Thank you so much for taking the time out to review your purchase, it's very much appriciated. And so glad you love your product.

Posted 2 years ago

“What can I say…amazing! I’ll let the picture do the talking (:”

Charley Chau 5 star review on 10th June 2022

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Posted 2 years ago

Hi Mel, thank you so much for your fabulous review and gorgeous photos! That does look like a very happy hound! Kerry

Posted 2 years ago

Charley Chau is rated 4.9 based on 1,640 reviews