Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,628 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a deeply dishy bed which was lovely but sadly wasn’t large enough for our medium whippet. No fuss return and swapped it for a ducky donut which is perfect and much loved!!”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm so glad that the Ducky Donut is a hit! Best wishes, Alyson

Posted 5 years ago

“We been purchasing from CC for a good few years now. The quality is great and service impeccable.”

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Posted 5 years ago

Thank you for your review Christopher. I'm so glad that you are pleased with the quality of the beds and our service. Best wishes, Alyson

Posted 5 years ago

“Bed excellent as always, personal touch of old gone ( hand written card) BUT double wrapped in thick polythene this I found depressing can you pl rethink packaging asap”

Helpful Report

Posted 5 years ago

Hello Patricia, I’m so sorry to see your three star review but glad that you are happy with the Snuggle Bed itself. We do still make a point of hand writing a thank you note to our customers so I am really sorry if your card was not put in with your parcel for some reason - this will simply have been human error. With regards to plastic packaging, I have sympathy with your view and agree it’s depressing. For a number of years now I’ve been looking for a supplier of compostable ‘plastic’ bags (like the green food waste bags that lots of councils provided for food waste recycling) but I have not been able to find a company that are willing to supply the specific bag sizes that we need in the quality and weight that is required to protect our beds in transit, and in the quantities that we use. Recently (the last 9 months or so) there has been an increase in the number of packaging manufacturers specialising in compostable packaging and the technology in the manufacture of these bags is evolving rapidly so I am hoping that this will change in the near future. The main problems are that: (I) we need bespoke size bags because almost all the bags we require to protect our beds are much larger than any regular size bags used by most retailers. (II) Charley Chau does not use enough bags for most manufacturers to be interested in making bespoke sizes bags for us - they want the big retailers who use hundred of thousands of bags each month. (III) Commonly available compostable bags have been quite lightweight to date, and not strong enough or reliable enough to use for packaging our beds for transit by courier. As I mentioned above, I have now made contact with a start-up packaging company who are specialising in compostable packaging. In our initial discussions, they’ve indicated to me that they can work to small minimum order quantities (bear in mind we’re not a John Lewis!) and they are sampling bags for Charley Chau at the moment - the bags are made from corn starch. One we have sampled we will need to test them in terms of being strong enough to protect our bags in transit - not just in a courier truck but when they are sorted at the huge distribution hubs where parcels are handled through mechanical conveyer belts etc and bashed around quite a bit by all manner of other parcels. So, it’s not a satisfactory situation but it is one I am trying to resolve - it does require the manufacturers to push forward and be willing to meet the needs of small businesses like Charley Chau and I am more hopeful now than I was 12 months ago that we will get there. Not satisfactory and I wish I could have solved this problem already but I am doing everything I can to make it happen. Best wishes, Christine

Posted 5 years ago

“Blossy loves her snuggle bed, took to it straight away! It's fantastic quality, really comfortable, and looks very stylish in our newly decorated bedroom. Service is excellent and Charley Chau products are absolutely beautiful.”

Helpful Report

Posted 5 years ago

Thank you so much for your review Sarah. I'm so glad to hear that Blossy is loving her Snuggle Bed and that you are happy with the quality of the bed and the service we provide. Best wishes, Alyson

Posted 5 years ago

“I thought they were a bit on the expensive side but when it arrived was really well made and good quality and am thrilled to bit with it. Nearly as much as Myrtle our wired hired Daschaund.”

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Posted 5 years ago

Thank you so much for your review Tessa. I'm so glad that both you and Myrtle are pleased with the quality of the bed. Best wishes, Alyson

Posted 5 years ago

“Our two Italian Greyhounds love their snuggle beds. We have four of the CC snuggle beds. Our IG’s require separate beds and we have them in two rooms. These are high-quality products that stand up to dog wear-and-tear and regular washing. We have the linen weave and the teal velour. My one complaint is that the teal color is brighter than it shows in the pictures. These are worth the shipping price to the US!”

Helpful Report

Posted 5 years ago

Thank you so much for your review Kelli. I'm so pleased that your IG's love their Snuggle Beds and that you are pleased with the quality. We do try and represent the colours of our beds accurately on the website but unfortunately materials do look different depending on the light. I will certainly take note of this and look at enhancing the imagery on our website to reflect this. With best wishes, Alyson

Posted 5 years ago

“Excellent service and high quality goods.”

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Posted 5 years ago

Thank you so much for your reviews. Best wishes, Alyson

Posted 5 years ago

“Once again Charley Chau have performed brilliantly with a very fast response and an excellent product. So sorry to hear about Charley's death, a very sad day.”

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Posted 5 years ago

Thank you so much for your review Peter. I'm glad that you are pleased with the bed and the quality of our service. Charley has left a fantastic legacy. Best wishes, Alyson

Posted 5 years ago

“Excellent customer service, very helpful! Prompt and efficient ...”

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Posted 5 years ago

Thank you so much for your review Nikki. I'm glad that you are pleased with the quality and speed of our customer service. Best wishes, Alyson

Posted 5 years ago

“Second snuggle bed for our second whippet”

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Posted 5 years ago

Thank you so much for your review. I'm so pleased that you and your whippet are happy with the Snuggle Bed. Best wishes, Alyson

Posted 5 years ago

“Very confortable beds. My two dogs do like them. The delivery service to Italy was very fast: only 4 working days.”

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Posted 5 years ago

Thank you so much for your review Andrea. I'm glad you are pleased with the service we provided and that your dogs love the beds. Best wishes, Alyson

Posted 5 years ago

“Ordering service was easy and outstandingly simple. Personal touch was refreshing. Arrived when it said. For our iggy's first birthday in August so not tried it out yet. Looks fantastic. So sorry to hear about your loss of Charley!”

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Posted 5 years ago

Thank you so much for your review Penny. I'm pleased that you love the bed and are happy with the quality of our service. Charley has left a fantastic legacy. Best wishes, Alyson

Posted 5 years ago

“Beautiful collars and great service too. I would highly recommend Charley Chau.”

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Posted 5 years ago

Thank you so much for your review Sarah. I'm pleased that you love the collars and are pleased with the quality of our service. Best wishes, Alyson

Posted 5 years ago

“Great quality, brilliant company to deal with. Fantastic products can’t wait to purchase another one for another room. One thing I will say is wait until the winter and your dog is older our whippet puppy has already pulled the fabric because he plays on top. Our fault for giving it to him now.”

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Posted 5 years ago

“Very helpful and a very speedy despatch.”

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Posted 5 years ago

Thank you so much for your review. I am pleased that you are happy with our customer service. Best wishes, Alyson

Posted 5 years ago

“This is the second time I've purchased the snuggle beds from Charley Chau. They are expensive, but my two whippets love them, and from a design perspective they do look excellent.”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm glad that your whippets love their Snuggle Beds and that you are pleased with the design. Best wishes, Alyson

Posted 5 years ago

“Excellent quality Whippet collars, splendid napa leather. Our dog looks very smart in them.”

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Posted 5 years ago

Thank you so much for your review Richard. I'm really pleased that you love the collar and it looks great on. Best wishes, Alyson

Posted 5 years ago

“It's like contacting a chum; very friendly and helpful. The product is excellent quality- when you wash the beds they bounce back as good as new. Our dogs love them as much as we do. Best of all Charley Chau are products for dogs made by people who love dogs. Thoroughly recommend Peter Halston / Chris Witt”

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Posted 5 years ago

Thank you so much for your review Peter. I'm so glad that you and your Frenchies love their beds and that you are happy with the quality of them and with our customer service. Best wishes, Alyson

Posted 5 years ago

“After eyeing it up for months, I finally got my little one a snuggle bed! She loves it. She loves to snuggle up under the covers and she gets to have her own space - love it!”

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Posted 5 years ago

Thank you so much for your review Tara. I'm so glad to hear that Siggy loves her Snuggle Bed. Best wishes, Alyson

Posted 5 years ago

“Lovely quality a real extravagant purchase for me ,, well worth it ,,, I class my dog bed as part of the furniture just love the velour snuggle beds”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm really pleased that you are happy with the quality of your Charley Chau. Best wishes, Alyson

Posted 5 years ago

Charley Chau is rated 4.9 based on 1,628 reviews