Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,628 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

Write Your review

Tell us how Charley Chau made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the Charley Chau items. Each item I have are well made good ti look at and most importantly my whippets absolutely love their snuggle beds, blankets and cushions as do their doggie mates!!”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm so glad that you and your dogs love your Charley Chaus! Best wishes, Alyson

Posted 5 years ago

“We have many Charley Chau products - newest addition is the ducky doughnut bed /doublefleece blanket (grey) and silver mink faux fur blanket . My Italian greyhound absolutely loves them all. The delivery was very quick and the product is good quality - good washing instructions - classy - thumbs up !”

Helpful Report

Posted 5 years ago

Thank you so much for your review! Best wishes, Alyson

Posted 5 years ago

“You all were amazing! I live in California and had ordered two small but ended up exchanging for the medium. I actually work with a company and we do high end linens for private jet owners and the quality of the beds is excellent.”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm so glad that you love the quality of the Snuggle Beds and that you were pleased with our service. Best wishes, Alyson

Posted 5 years ago

“Amazing bed as ever. Love these they are so stylish and most importantly our dogs love them too”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm so glad that your dogs love their beds and that you are happy with them too! Best wishes, Alyson

Posted 5 years ago

“Absolutely the highest quality collars and leads available anywhere in the world. We are in Australia and happily purchase from Charley Chau to guarantee the best quality and highest standard hand made product. It's a once per lifetime purchase for our fur babies and couldn't be happier.More than happy to pay a premium price for the highest quality products anywhere - 10/10 everytime we purchase from Charley Chau!”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm so glad that your dogs love their beds and that you are happy with the quality of your Charley Chau collars and leads! Best wishes, Alyson

Posted 5 years ago

“Brilliant!”

Helpful Report

Posted 5 years ago

Thank you so much for your review! Best wishes, Alyson

Posted 5 years ago

“Top quality customer service and top quality products. I ordered my second dog bed from Charley Chau recently (the first having been ordered more than six years ago), and the quality continues to be beyond impressive. I highly recommend Charley Chau to anyone who wants to treat their dog with a lovely bed!”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm so glad that your dogs love their beds and that you are happy with the quality of them and of our customer service. Best wishes, Alyson

Posted 5 years ago

“Lovely quality dog beds. Both of our dogs adore them. Love the fact that the snuggle beds make it so much easier for our Whippets to cover themselves up. Really great customer service received with our purchase. I would really recommend Charley Chau.”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm so glad that your dogs love their beds and that you are happy with the quality of them and of our customer service. Best wishes, Alyson

Posted 5 years ago

“I purchased an ID collar for my Romanian rescue terrier. The item was beautifully made and a gorgeous daffodil colour. It was actually a little too big for my girl, but I think I measured too generously. A friend shortened it for me. It looks lovely. Now I can actually spot Nellie in the woods! Thank you.”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm glad that you love the collar and that Nellie is now visible in the woods :-) Sorry that the collar was too big, we do offer exchanges on items that are not used. We also have a great collar size guide and video on our website if you should want to order in the future. Best wishes, Alyson

Posted 5 years ago

“Perfect bed for 2 whippets; one of whom likes to be entirely covered and the other who prefers to have her head sticking out. How have we managed without one for so long?”

Helpful Report

Posted 5 years ago

Thank you so much for your review. It's great to hear that your whippets are loving their Snuggle Bed. Best wishes, Alyson

Posted 5 years ago

“Efficient delivery time”

Helpful Report

Posted 5 years ago

“Website is easy to use and order from. The collars we bought for our Whippets were the size we had been looking for but had proved difficult to find elsewhere. Delivery time was as stated and the packaging was good. The collars are good quality and they fit very well. The eyelets are reinforced which was a bonus. My only concern was that the dye from the blue collar left a blue stain on the back of the neck of my pale coloured dog on the day of his “Spot on”. Next month when the medication is due again I will use an old collar.”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm so glad that you love the quality of the collars. It's unfortunate that the collar was used the day that a spot on treatment was used, the chemicals are quite strong and as with any strong chemical we would advise avoiding contact with any material at the time of use. Best wishes, Alyson

Posted 5 years ago

“Ordered the medium donut bed and all three of my dogs love it and sleep in it together. The quality is amazing and will definitely order from you again.”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm glad that you are pleased with the quality of our products and service and your dogs love their new bed! Best wishes, Alyson

Posted 5 years ago

“Quick delivery. Amazing quality. The ducky donut bed is just lovely. Equally soft and supportive. We bought the large size which is perfect for three pugs to share. They have really been enjoying their new day bed; as if they needed any more reasons to lounge all day!. Very happy customers.”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm glad that you and your pugs are pleased with the quality of our products and service. Best wishes, Alyson

Posted 5 years ago

“I ordered a Deeply Dishy bed and blanket for my border collie puppy and she loves both. They are good quality but in my opinion, over priced, so knocking a star off for that. I would still recommend but expected it to be more robust for the price as sometimes puppy falls out over sides and front of bed.”

Helpful Report

Posted 5 years ago

Thank you so much for your review, I'm so glad that your puppy loves her bed and blanket. It sounds like possibly your dog may be a bit too big for the Deeply Dishy bed if she's able to fall over the sides. It may be that the Ducky Donut would be a better fit for her. Best wishes, Alyson

Posted 5 years ago

“The products were even better than anticipated”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm glad that you are pleased with the quality of our products. Best wishes, Alyson

Posted 5 years ago

“Great service as usual and lovely snuggle cover.”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm glad that you are pleased with the quality of our products and service. Best wishes, Alyson

Posted 5 years ago

“Crumpet & Gomez love their very plush new bed. It’s wonderful to have a dog bed that actually compliments one’s own furniture and not clash with it!”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm glad that you are pleased with the quality of our products. Best wishes, Alyson

Posted 5 years ago

“Every time I have ordered from Charley Chau I have not been disappointed. They are very friendly, helpful, great at getting back to you quickly and the products are lovely.”

Helpful Report

Posted 5 years ago

Thank you so much for your review Julianne. I'm really pleased that you are happy with the quality of our products and our service. Best wishes, Alyson

Posted 5 years ago

“We invested in a snuggle bed for our whippet awhile ago, which he loves. We now purchased a double fleece blanket in red. The quality for both have been truly outstanding. Having bought it from another country, the delivery and the quality are worth it. We highly recommend buying from Charley Chau, It is worth it.”

Helpful Report

Posted 5 years ago

Thank you so much for your review. It is great to hear that you are happy with the quality of our products and the service we provide. Happy snuggling to your whippet! Best wishes, Alyson

Posted 5 years ago

Charley Chau is rated 4.9 based on 1,628 reviews