Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,627 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service from Charley Chau was great. The order arrived really fast (quicker than I expected) and the social media engagement from the company has also been really positive. Most importantly, the quality of the product really is outstanding.”

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Posted 3 years ago

Hi Anthony, Thank you so much for your kind words. Bests, Jenny

Posted 3 years ago

“Wonderful to deal with, know and believe in their products (and rightly so), an absolute pleasure....thanks x”

Charley Chau 5 star review on 17th October 2021

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Posted 3 years ago

Thank you so much, Matt. And the photo - LOL

Posted 3 years ago

“Excellent service and product...they even put on the waterproof bed liner for me. I am going to order another velvour cover and then a cotton one for the Spring”

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Posted 3 years ago

Thank you, Sandra!

Posted 3 years ago

“The best dog beds you can buy, not cheap but worth every penny. The service is excellent too.”

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Posted 3 years ago

Thank you so much, Elizabeth!

Posted 3 years ago

“Betsy loves to snuggle into her new oatmeal medium faux fur blanket. And it’s sturdily made. I’d recommend getting one.”

Charley Chau 5 star review on 14th October 2021

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Posted 3 years ago

“I was very impressed with the service Charley Chau gave, and would highly recommend their products.”

Charley Chau 5 star review on 13th October 2021

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Posted 3 years ago

Thank you so much, Zoe. And thank you for the photo

Posted 3 years ago

“Lovely products, great customer service.”

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Posted 3 years ago

Thank you, Lucy!

Posted 3 years ago

“I’ve recently bought our 2nd snuggle bed from Charley Chau and we absolutely love them- the quality is fantastic and come up brilliantly after a wash in the machine. Still trying to convince our whippets that they’re the best place to sleep overnight but we’re yet to conquer that hurdle 🙄 Tip for new dog owners- have a Chau ready and waiting *before* they experience the joy of a king size bed. Despite being woken up by a cold snoot on my bare back at 3am, their beds do get used throughout the day for their morning and afternoon naps, and occasionally one of our dogs lulls us into a false sense of a night of undisturbed sleep by starting the night in her Chau.”

Charley Chau 5 star review on 11th October 2021

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Posted 3 years ago

“Although I was told when I ordered the latest one it _certainly is much much smaller than the large, Partly because I think the top of the spotted cover is tight so the corners are folded up. They are very cozy.”

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Posted 3 years ago

“I Bought as a Present for my Special Dog Bess for Christmas as a Treat.”

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Posted 3 years ago

Thank you! And you're super organised :-)

Posted 3 years ago

“Our whippet loves your bed, it is really hard to get him out of it in the morning!”

Charley Chau 5 star review on 10th October 2021

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Posted 3 years ago

Hi Alan, Thank you and I'm glad the Snuggle Bed has been a hit. Happy Snuggling! Bests, Jenny

Posted 3 years ago

“After having a much used and loved Charlie Chau snuggle bed for a number of years we have recently purchased a new one! Our dog Taz absolutely loves curling up inside his plush new bed - typical terrier! The bed quality is great and sizing good too. We ordered a medium which allows plenty of wiggle room. Delivery was really quick. Thank you”

Charley Chau 5 star review on 9th October 2021

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Posted 3 years ago

HI Sam, Thank you for ordering with us again and smooches to Taz xx Bests, Jenny

Posted 3 years ago

“This is the second bed I have ordered from Charley Chau and am so impressed. The bed is luxurious and well made. My dog, Rapha, climbed straight in and went to sleep. She now has two to choose between…”

Charley Chau 5 star review on 8th October 2021

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Posted 3 years ago

Thank you and smooches to Rapha xx

Posted 3 years ago

“Excellent products and very quick delivery.”

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Posted 3 years ago

Thank you, Chris!

Posted 3 years ago

“I love my new beds. The dogs do too. The beds are so easy to keep clean from hair, and look really smart. Thank you!”

Charley Chau 5 star review on 7th October 2021

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Posted 3 years ago

Thank you, Susan. I'm glad you're happy with the beds too. And the sweetest photo

Posted 3 years ago

“Excellent product and service. Very happy”

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Posted 3 years ago

Thank you, Sanya.

Posted 3 years ago

“Great quality products sold for IG’s”

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Posted 3 years ago

Hi Ian, Thank you for taking the time to leave your review. I hope your new doglet has settled in well xx Bests, Jenny

Posted 3 years ago

“This is the second terrier tunnel that I have bought from Charley Chau for a puppy that I've acquired. I bought the first one in 2018, and it is lasting well. Easy to wash & the dog likes it. Bit pricey, but worth it.”

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Posted 3 years ago

Hi James, Thank you for ordering with us again and I'm glad the first Snuggle Bed is still going strong. Bests, Jenny

Posted 3 years ago

“Superb service and excellant product.”

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Posted 3 years ago

Hi Andy, Thank you for taking the time to leave your review. Bests, Jenny

Posted 3 years ago

“The best beds for our best friends! My dogs love their Charley chau, I bought this as a gift for somebody else. The quality is fantastic.”

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Posted 3 years ago

Hi Lily, Thank you for leaving your review and I'm glad your dogs are happy with their beds too. And I hope the Snuggle Bed is a hit with your friend's dog too! Bests, Jenny

Posted 3 years ago

Charley Chau is rated 4.9 based on 1,627 reviews