Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered Day Beds and Snuggle Beds - all amazing quality and the dogs live them - worth the investment.”

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Posted 3 years ago

Thank you, Bob!

Posted 3 years ago

“Beautiful soft blankets. Our boys Leon and Chiron love them!”

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Posted 3 years ago

Thank you, Judith! Smooches to Leon and Chiron xx

Posted 3 years ago

“These Snuggle beds are fantastic……….. pricey, yes, but worth every penny.”

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Posted 3 years ago

Hi Janet, Thank you and I'm glad you're happy with the Snuggle Bed. Bests, Jenny

Posted 3 years ago

“Terrier heaven”

Charley Chau 5 star review on 29th October 2021

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Posted 3 years ago

Thank you leaving your review, Amanda and for the fab photo. Gorgeous

Posted 3 years ago

“Great customer service and a really friendly team. I cannot recommend these beds highly enough. My puppy loves snuggling in her bed- it’s the only thing that she’s chooses over our sofa or over our bed.”

Charley Chau 5 star review on 22nd October 2021

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Posted 3 years ago

Hi Araminta, Thank you for leaving your review and for the gorgeous photo. Happy Snuggling! Bests, Jenny

Posted 3 years ago

“Our dog has a snuggle bed for 5 years now and he couldn't live without it. Plus - it's really beautiful!”

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Posted 3 years ago

HI Elisabeth, Thank you for ordering with us again and Happy Snuggling to your dog! Bests, Jenny

Posted 3 years ago

“Fab customer service and the best products ever x”

Charley Chau 5 star review on 21st October 2021

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Posted 3 years ago

Hi Karen, Thank you so much and Happy Snuggling to your gang! Bests, Jenny

Posted 3 years ago

“Such a great product and service. So great, in fact, I'm about to order another one for my other pup!”

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Posted 3 years ago

Thank you so much, Sara!

Posted 3 years ago

“Excellent service - friendly and prompt delivery. Products of the highest quality - luxurious, long lasting and practical. Our dogs love their bed!”

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Posted 3 years ago

Thank you, Julie!

Posted 3 years ago

“Great products, beautifully made, speedy delivery”

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Posted 3 years ago

Thank you, Christina.

Posted 3 years ago

“My chihuahua cross LOVES this bed, I’m just about to buy another one so I don’t have to keep moving it from kitchen to sitting room!”

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Posted 3 years ago

Hi Barbara, Thank you for leaving your review and for the gorgeous photo. Happy Snuggling! Bests, Jenny

Posted 3 years ago

“I am really amazed by the care and attention of the Charley Chau team! Thank you!”

Charley Chau 5 star review on 18th October 2021

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Posted 3 years ago

Hi Alan, Thank you for leaving your review and including the photo. Gorgeous and so lovely to see the Snuggle Bed has been a success. Happy Snuggling! Bests, Jenny

Posted 3 years ago

“What a really fantastic quality bed - really cannot fault it! Such great materials and is made with such high quality. I’ve gone middle of the road scoring as unfortunately, my whippets don’t seem to go in there - its a real shame! Having read the reviews, I though this would be perfect, however, I must have stubborn high maintenance whippets as no matter what I’ve tried, they just don’t want to snuggle up in it! My scoring is no reflection on the service or quality of Charley Chau - it’s merely because I have a bed that my dogs won’t use! I’d certainly recommend Charley Chau and use again - just think I’ll try a different style of bed which they’ll hopefully use! I’m putting it down to just my dogs, unfortunately!”

Helpful Report

Posted 3 years ago

Hi Chris, Thank you for your review and I'm sorry your Whippets aren't fans of the Snuggle Bed. If they're still not using the Snuggle Bed, you may want to try encouraging them in. Use a treat that they really, really like and taking a small piece of the treat, making sure they see it, place it just under the cover at the front and they should retrieve it. It they do, repeat a few times and then start to move the treat further into the bed. Fingers crossed, they should learn quite quickly that they can climb into the bed. I hope this helps but don't hesitate to contact us if you have any questions. Best wishes, Jenny

Posted 3 years ago

“This faux fur truly is beautiful purchased in readiness for our new puppy, but in full use on our leather sofa!!! Thank you Charlie Chau.”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“Service from Charley Chau was great. The order arrived really fast (quicker than I expected) and the social media engagement from the company has also been really positive. Most importantly, the quality of the product really is outstanding.”

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Posted 3 years ago

Hi Anthony, Thank you so much for your kind words. Bests, Jenny

Posted 3 years ago

“Wonderful to deal with, know and believe in their products (and rightly so), an absolute pleasure....thanks x”

Charley Chau 5 star review on 17th October 2021

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Posted 3 years ago

Thank you so much, Matt. And the photo - LOL

Posted 3 years ago

“Excellent service and product...they even put on the waterproof bed liner for me. I am going to order another velvour cover and then a cotton one for the Spring”

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Posted 3 years ago

Thank you, Sandra!

Posted 3 years ago

“The best dog beds you can buy, not cheap but worth every penny. The service is excellent too.”

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Posted 3 years ago

Thank you so much, Elizabeth!

Posted 3 years ago

“Betsy loves to snuggle into her new oatmeal medium faux fur blanket. And it’s sturdily made. I’d recommend getting one.”

Charley Chau 5 star review on 14th October 2021

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Posted 3 years ago

“I was very impressed with the service Charley Chau gave, and would highly recommend their products.”

Charley Chau 5 star review on 13th October 2021

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Posted 3 years ago

Thank you so much, Zoe. And thank you for the photo

Posted 3 years ago

Charley Chau is rated 4.9 based on 1,640 reviews