Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,628 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is our 2nd day bed mattress from Charley Chau, so our poodles now have one each and they prove very popular and hard wearing. Within minutes one of the dogs was a sleep on the new bed, a very happy content soul. The covering looks lovely, but have only just started using it, so do not need to wash it yet, so cannot comment on that aspect. Many thanks Charley Chau for a quality product”

Helpful Report

Posted 6 years ago

Thank you for your wonderful review. We are so pleased that your poodles love their Charley Chau beds! If you need any advice when washing your beds please do not hesitate to get in touch. Best wishes, Laura

Posted 6 years ago

“Fantastic products and service. This is what customer service should be. Can not recommend charleychau highly enough.”

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Posted 6 years ago

Thank you so much for your lovely review - we are so thrilled that you have had a good experience with us! Best wishes, Laura

Posted 6 years ago

“Super quality. Very soft. Very prompt delivery with chosen courier excellent at being precise with delivery time. Recommended size is perfect. I lift up the top and my whippet puppy snuggles under for bedtime. During the day he is happy to lie on top. Will definitely purchase other products from Charley Chau in the future.”

Helpful Report

Posted 6 years ago

Thank you so much for your lovely review, we are so pleased that you are happy with your Snuggle Bed - it is always so wonderful to hear. Best wishes, Laura

Posted 6 years ago

“Loved the bed!! as does the pooch.”

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Posted 6 years ago

We are so pleased, thank you for your review. Best wishes, Laura

Posted 6 years ago

“Absolutely fantastic products and great service. This is my third order from Charleychau.”

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Posted 6 years ago

Thank you so much for your orders and your lovely review. We are so pleased that you are happy and we really appreciate you coming back. Best wishes, Laura

Posted 6 years ago

“Brilliant service”

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Posted 6 years ago

Thank you so much!

Posted 6 years ago

“Reponse to all my pre-purchase questions and delivery was efficient and fast during possibly the busiest time of year.”

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Posted 6 years ago

Thank you so much for your lovely review, we are so pleased that you were happy with the service you received. Best wishes, Laura

Posted 6 years ago

“Excellent products. I can’t get my whippet out of bed! Brilliant customer service. X”

Helpful Report

Posted 6 years ago

Thank you for your review - we are so pleased that your Whippet loves their Charley Chau! Best wishes, Laura

Posted 6 years ago

“We took your wonderfully chic and luxurious snuggle bed in lime velour and soft faux fur with us to France skiing in the Alps and our Slim Shady whippet was in the cosiest heaven and was the most desirable dog in the resort. He loves his delicious new bed. Can’t get him out!”

Helpful Report

Posted 6 years ago

Thank you for your lovely review. We are so thrilled that your Whippet had a heavenly holiday in the Alps (lucky thing) we are so pleased the Snuggle Bed was a hit. Best wishes, Laura

Posted 6 years ago

“Our beautiful miniature Italion Greyhound Figo, looks lovely with his new collar & lead.”

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Posted 6 years ago

We are so pleased you are happy with your collar and lead, I am sure Figo looks gorgeous! Best wishes, Laura

Posted 6 years ago

“Both our whippets love their snuggle beds - replaces for the first time after 5 years they last a long time look great!”

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Posted 6 years ago

Thank you for your wonderful review, we are so pleased that your Whippets love their Snuggle Beds and that your previous beds lasted so long. Best wishes, Laura

Posted 6 years ago

“Marvellous!”

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Posted 6 years ago

Thank you so much!

Posted 6 years ago

“Extremely helpful with the sizing. Dogs love the beds, even before they got the hang of burrowing into them. Ensured a peaceful Christmas when visiting relatives who did not understa dogs expecting to sleep in my bed not the boot room ... well the boot room worked fine this year!”

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Posted 6 years ago

“Lovely to deal with and such a beautiful range of products! They also have such fabulous photos - who could resist?”

Helpful Report

Posted 6 years ago

Thank you very much for your kind review - we hope that your pup loves their Snuggle Bed! Best wishes, Laura

Posted 6 years ago

“Lovely products, fast shipment. Thank you!”

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Posted 6 years ago

Thank you very much Ben, we are so pleased that you are happy with your Charley Chau products. Best wishes, Laura

Posted 6 years ago

“The product is great, delivery was excellent. Our four legged friend is still investigating the benefit,has not settled to stay in it yet, but he will. Once he does we will send you a picture. Regards Doug”

Helpful Report

Posted 6 years ago

Thank you so much for your lovely review, has your furry friend got used to his Charley Chau bed? We would love to see a picture. Best wishes, Laura

Posted 6 years ago

“Our very naughty Beagle Raffa is completely obsessed by his new snuggle bed. He only leaves it for his walks & his food & anyone else’s for that matter! It is superbly made & as an Interior Designer fits into our home perfectly.”

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Posted 6 years ago

We are so pleased that Raffa loves his snuggle bed. Thank you very much for your lovely 5-star review and kind words. Best wishes, Laura

Posted 6 years ago

“A quality company with exceptional care and service and the throws are exquisite 🤗”

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Posted 6 years ago

Thank you so much for your lovely review, we are so thrilled that you are happy with your blankets. Best wishes, Laura

Posted 6 years ago

“Beautiful products!”

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Posted 6 years ago

Thank you so much for your review, we are so pleased that you are happy with your Charley Chau purchase. Best wishes, Laura

Posted 6 years ago

“This is the second house collar I’ve brought for my whippet (he lost the first one) excellent quality and very quick delivery. I would recommend them”

Helpful Report

Posted 6 years ago

Thank you so much for your lovely review, we are so pleased that you are happy with the collar. Best wishes, Laura

Posted 6 years ago

Charley Chau is rated 4.9 based on 1,628 reviews