Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,614 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 5th December 2024

442

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful service and products could not recommend highly enough”

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Posted 5 months ago

Hi Charlotte, Thank you! And hopefully we will see you soon at another show soon. Bests, Jenny

Posted 5 months ago

“Lovely beds, we have had quite a few and many covers, always great quality and the pups loves them!”

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Posted 5 months ago

Hi Jane, Thank you for your continued support! Bests, Jenny

Posted 5 months ago

“I recently brought home my Italian Greyhound and am so pleased to have discovered Charley Chau and their great offerings for IGs. I ordered a puppy sized IG collar and lead and the quality is perfection. Friendly and prompt service–I live in California and the product was delivered soon after ordering. I will definitely be ordering more of the Petiquette collars and leads for Gigi!”

Charley Chau 5 star review on 19th June 2024

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Posted 5 months ago

Hi Patricia, Thank you for the lovely photo of Gigi! The Orange Peel collar is perfection on her xx And thank you for your review! Bests, Jenny

Posted 5 months ago

“Our second Charley Chau bed purchased for a new colour scheme in our sitting room with the 7 year old original moved to another room. My springer spaniel is now spoiled for choice!”

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Posted 6 months ago

Hi Danielle, Thank you so much for taking the time to write your review and for your continued support of Charley Chau! Bests, Jenny

Posted 5 months ago

“Excellent beds for any dogs that like to be covered. Really good quality and wash fantastic.”

Charley Chau 5 star review on 30th May 2024

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Posted 6 months ago

Thank you Heather for your review and the fab photo!

Posted 6 months ago

“Excellent communication from Jenny, beautiful bed received and my little pup is very happy!”

Charley Chau 5 star review on 28th May 2024

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Posted 6 months ago

Thank you Catherine for the review ang the adorable photo, cuteness overload!

Posted 6 months ago

“Excellent product as always. Well done Charley Chau!”

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Posted 6 months ago

Thank you, Jeremy!

Posted 6 months ago

“Amazing bed for my two Italian greyhounds! Very good quality, easy to wash and keep clean, would recommend.”

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Posted 6 months ago

Thank you, Emma!

Posted 6 months ago

“Fabulous service and the most amazing daffodil yellow leather puppy whippet collar which fits perfectly. Thank you so much”

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Posted 7 months ago

Thank you, Jane!

Posted 6 months ago

“I love products from here. Have bought several over the years. Can never fault the quality and dogs have loved them.”

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Posted 7 months ago

Thank you!

Posted 6 months ago

“We absolutely love the snuggle beds & so do our dachshund's. With the extra winter warm layer in an old cottage in winter everyone is happy. They are beautifully made, customer service & communication is excellent.”

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Posted 7 months ago

Thank you so much, Lorraine!

Posted 7 months ago

“My latest order from this great company. I decided on a lightweight mattress to go inside a snuggle cover - great for short stays away or to take to boarding kennel. Delighted as always with both the excellent quality of the goods and the wonderful personal service.”

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Posted 7 months ago

Thank you, Sonia for your review and continued support for Charley Chau!

Posted 7 months ago

“Fantastic products and excellent customer service.”

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Posted 8 months ago

Thank you so much!

Posted 7 months ago

“I ordered a new cushion and it arrived promptly. Even came with a little personal note. It has the personal touch. 😁”

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Posted 8 months ago

“This is the second bed I have bought from Charley Chau. It looks beautiful, washes well and is much appreciated by Myrtle, my Cockpoo. It was delivered promptly.”

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Posted 8 months ago

Hi Kate, Thank you so much for your five star review! Smooches to Myrtle xx Bests, Jenny

Posted 7 months ago

“Our greyhounds love these beds (we bought the largest size). Do pay attention to the instructions, there _is_ a right-side up.”

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Posted 8 months ago

Thank you Robert! Yes, there is right side up for the memory foam beds, just remember yellow side up 😊

Posted 7 months ago

“Always great service and great communication”

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Posted 8 months ago

Thank you, Sharon!

Posted 7 months ago

“I bought the wrong size of a spare snuggle bed and Jenny was incredibly kind to make the exchange. Izy loved his new bed 💙 Thank you very much for your prompt service!”

Charley Chau 5 star review on 4th April 2024

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Posted 8 months ago

Hi Raquel, Thank you so much for your lovely review and it's always a pleasure if we're able to help! And thank you for the photo of Izy, who is beautiful ❤️ Happy Snuggling! Bests, Jenny

Posted 7 months ago

“I how have a standard poodle Bertie and he is the smartest dog in Perth WA with his pink collar!! Thank you will pop you a photo!”

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Posted 8 months ago

Thank you, Caroline and smooches to Bertie xx

Posted 8 months ago

“Excellent efficient service! Wonderful quality products! Love these beds and covers for my gorgeous dog! Only the very best will do!!!”

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Posted 8 months ago

Thank you Mary!

Posted 8 months ago

Charley Chau is rated 4.9 based on 1,614 reviews