Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Replacement mattress for a previous snuggle bed which had got a bit lumpy from being washed.”

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Posted 4 months ago

Thank you Sadie!

Posted 4 months ago

“My little wire haired dachshund Freddie absolutely adores his new Charley chau bed… he got the hang of it straight away I can’t get him up in the morning!! Recommend whole heartedly!”

Charley Chau 5 star review on 13th October 2024

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Posted 4 months ago

Hi Joanne, Thank you for your review and for the lovely photo of Freddie. Happy Snuggling! Bests, Jenny

Posted 4 months ago

“Love love love the snuggle beds! We have 2 upstairs and have just bought the burrow bag for downstairs. My whippets love both beds types, such lovely quality.”

Charley Chau 5 star review on 12th October 2024

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Posted 4 months ago

Thank you Rachel and I'm so glad the Snuggle Beds & Burrow Bag have been a hit!

Posted 4 months ago

“This is our second Charley Chau Snuggle Bed, and we decided to upgrade to the Winter version this time. Our whippet, Bessie, absolutely loves to burrow and cozy up in it. The quality is top-notch, with durable materials and an incredibly soft lining that will keep her warm during colder months. Although it's on the expensive side, we feel it's one of the best investments we've made for Bessie's comfort. Highly recommend it to anyone with a dog that loves to snuggle!”

Helpful Report

Posted 4 months ago

Thank you! And happy snuggling to Bessie xx

Posted 4 months ago

“This is a very belated review, but better late than never... thank you for your personalized customer service, ensuring we received the product at our hotel while we were in the US (from Canada). Our chihuahua loves his new bed, which sits under my desk when working from home. As a bonus, it also keeps my feet warm (Montreal condos can get very cold, regardless of season). 😆 The colour is gorgeous too!”

Charley Chau 5 star review on 20th September 2024

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Posted 5 months ago

Thank you for the lovely photos and your review! And glad we were able to send the Snuggle Bed to your hotel. Happy Snuggling xx

Posted 4 months ago

“My puppy love his bed!”

Charley Chau 5 star review on 19th September 2024

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Posted 5 months ago

Yay! Thank you for the lovely photo and for taking the time to leave your review.

Posted 4 months ago

“Excellent lovely product that fits a crate perfectly and is just the best product. Most importantly, the 2 sisters that own it were so lovely , helpful and really knew the product. I would totally recommend Charley Chau to anyone, you won't regret it.”

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Posted 5 months ago

Thank you so much! We're so glad we were able to help. Bests, Jenny & Christine xx

Posted 4 months ago

“Customer service was great and most importantly Ollie loves his new bedding!”

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Posted 5 months ago

Thank you, Christine and smooches to Ollie xx

Posted 4 months ago

“Just bought my third Charley Chau bed for my dogs. My sausage dogs used to share but they like their own one now.. They love them.”

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Posted 5 months ago

Hi Elizabeth, Thank you for ordering with us again and smooches to your pups xx Bests, Jenny

Posted 4 months ago

“Very happy with the Deeply Dishy dog bed. Dog jumped in to it straight away. Nice thick cushion. Not too soft, not too firm”

Charley Chau 5 star review on 10th September 2024

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Posted 5 months ago

Hi Jolene, Thank you for the lovely photo of your pup and I'm so glad the Deeply Dishy Bed has been a hit. Bests, Jenny

Posted 4 months ago

“Miley 14 years young, loves her new bed, it is about the 6th deeply dishy bed she has had, they are in every room.”

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Posted 5 months ago

Hi Elaine, Thank you so much for your continued support. It really means the world to Christine and I. Smooches to Miley xx Bests, Jenny

Posted 4 months ago

“Good selection of high quality products. Quick delivery and good communications.”

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Posted 5 months ago

“Very speedy delivery”

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Posted 5 months ago

Thank you!

Posted 4 months ago

“My dogs are very fond of charley chai👍👍👍❤️❤️❤️”

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Posted 5 months ago

Yay! Thank you Carol!

Posted 4 months ago

“Ordered Bedvovers for Snuggle Beds, send to Austria, perfect Support from Charley Chau, Beds are like New Ones, absolutely cosy, our Whippets are snuggeling the hole day in the beds !!!”

Helpful Report

Posted 5 months ago

Thank you, Armin. And so glad the new covers have been a hit!

Posted 4 months ago

“Proud owners of a Ducky Donut bed since 2022, just purchased a new set of covers along with the waterproof liners, and a cheeky new foxy blanket. Absolutely love our glow up! Highly recommend getting the waterproof liners for the ducky, as well as protection they help to keep the cushions plumper and stop so many feathers escaping from the side cushions. Beautiful bed to look at, the dogs all love to snuggle in it and it’s hardwearing and easy to clean the removable covers. Worth the investment.”

Charley Chau 5 star review on 22nd August 2024

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Posted 5 months ago

Thank you for your lovely review Emma and smooches to your pups xx

Posted 4 months ago

“Lovely bed, Charley loved it from day 1. Can't recommend more, excellent quality and assembly.”

Charley Chau 5 star review on 11th August 2024

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Posted 6 months ago

Hi Marcello, Thank you for your five star review and the photo of Charley. I'm glad he approves! Bests, Jenny

Posted 6 months ago

“My whippets love their new snuggle beds, very high quality beds as always!”

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Posted 6 months ago

Thank you, Richard!

Posted 6 months ago

“Great products, fairly priced, securely packed and despatched and safely received (in this case in the USA). Handwritten note in the package was a very nice touch. My daughter referred me to Charley Chau and Im glad she did - my dog loves her new blanket.”

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Posted 6 months ago

Hi Nicholas, Thank you for your five star review and thank you to your daughter for her recommendation! I'm so pleased you and your dog are happy with the blanket. Happy Snuggling! Bests, Jenny

Posted 6 months ago

“I have numerous beds from Charley Chau. I particularly love the velour products as they are so easy to brush the hairs off. More importantly, my dogs love their beds too!”

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Posted 6 months ago

Hi Susan, Thank you for your five star review. And glad that we have Happy Campers all round! Bests, Jenny

Posted 6 months ago

Charley Chau is rated 4.9 based on 1,640 reviews