Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,627 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the large snuggle bed for my whippet as I have been wanting to get one for ages. I ordered it through a third party site but after not having an order confirmation for a couple of days I phoned Charley Chau directly. The customer service was excellent, the lady I spoke to was really helpful and I received the bed the next day. The quality is exceptional and needless to say that I have lost my whippet forever, she adores her new bed. I highly recommend the company and the product. Thank you”

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Posted 3 years ago

Hi Lizzie, Thank you so much for taking the time to leave us a review. And I'm glad we were able to help! Bests, Jenny

Posted 2 years ago

“Beautifully made, I highly recommend this product for your precious pet, thanks for posting to NZ and your friendly emails, My puppy loves it, thanks so much”

Charley Chau 5 star review on 7th January 2022

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Posted 3 years ago

Hi Chevaun, Thank you for your review and the photo. Absolutely adorable!

Posted 2 years ago

“Fabulous service and unbeatable quality”

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Posted 3 years ago

Hi Justine, Thank you so much! Bests, Jenny

Posted 2 years ago

“This is Dolly’s 4th Charley Chau bed. She loves it as much as the others. Delivered in a timely way and the excellent quality you expect from Charley Chau”

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Posted 3 years ago

Hi Jo, Thank you for taking the time to us a review and for your continued support! Smooches to Dolly xx Bests, Jenny

Posted 2 years ago

“Great service, and the item arrived on time. The "personalised message on the post card and the dog treats were a very classy touch. Would recommend 100%”

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Posted 3 years ago

Hi Yann, Thank you so much for leaving your review and recommendation! Bests, Jenny

Posted 2 years ago

“Excellent quality snuggle bed and just perfect for my whippet. An extremely content and happy Maggie. The picture says it all. Thank you”

Charley Chau 5 star review on 30th December 2021

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Posted 3 years ago

Hi Kate, Thank you for leaving your review and for the photo of Maggie! Wood burner envy in the office right now :-) Smooches to Maggie xx Bests, Jenny

Posted 2 years ago

“We just love our purchase. The faux-fur blanket is so soft that the dogs hardly can decide who's first to cuddle in:-)) ordered a second one, so no fighting anymore... the material is incredibly soft and well made. Looking forward to receiving our next order:-)) thanks so much”

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Posted 3 years ago

Hello, Thank you and I'm glad the blankets are a hit. Happy Snuggling xx Bests, Jenny

Posted 2 years ago

“Beautifully well made and sturdy basket, dogs love it!”

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Posted 3 years ago

Hello, Thank you so much. I'm glad you're all happy with the basket! Bests, Jenny

Posted 2 years ago

“Faultless customer service. Other companies need to take note.”

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Posted 3 years ago

Hi Sarah, That's so kind. Thank you very much! Bests, Jenny

Posted 2 years ago

“As ever, the quality of a Charley Chau blanket is unrivalled. Our whippets adore snuggling down in the beautiful, cosy fabric and our sofas look gorgeous. However, the consequences of all this beauty? The humans can’t bring themselves to ruin the picture of tranquility and grace and so end up sitting on the floor! Charley Chau…… we blame you!!”

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Posted 3 years ago

Hi Jaye, Hahaha :-) Thank you so much for taking the time to leave us such a lovely review and for your continued support. Hopefully, we will see you at Crufts in a few weeks xx Bests, Jenny & Christine

Posted 2 years ago

“This is our third Charlie Chau bed purchase. The other 2 beds are still going strong after 3 years - we replace the cushion inserts every year and wash the covers regularly with no issues at all. Our pug Maxi loves his beds and we wouldn't be without them!”

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Posted 3 years ago

Hi Sam, Thank you so much for taking the time to write your review. And smooches to Maxi xx Bests, Jenny

Posted 2 years ago

“My greyhound adores her Deeply Dishy bed and she looks so comfortable in it. The customer service from Charley Chau is excellent and the products are of a very high standard.”

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Posted 3 years ago

Hi Sarah, Thank you so much! And I'm glad the Deeply Dishy has been a hit. Bests, Jenny

Posted 2 years ago

“The products and service are amazing. This is our fourth purchase from CC and everyone has been of the highest quality.”

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Posted 3 years ago

Hi Matt, Thank you so much for taking the time to write your review! Bests, Jenny

Posted 2 years ago

“Beautiful bed! Second one we’ve bought from this fab company. Great quality and our whippet adores the new ducky donut! Thank you”

Charley Chau 5 star review on 23rd December 2021

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Posted 3 years ago

Hi Christina, Thank you so much for leaving your review and for the lovely photo. I'm glad the Ducky Donut Bed has been a hit. Happy Snuggling xx Bests, Jenny

Posted 2 years ago

“Product is great ... but dog completely ignores it.”

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Posted 3 years ago

Hello, Thank you for your review and I'm sorry it's not been a hit. Feel free to email us at hello@charleychau.com if you have any questions. Best wishes, Jenny

Posted 2 years ago

“I love this! My 9 year old Lab cross runs towards his Bliss Bolster bed. We had it shipped to Japan and I’m so happy we did. Charley Chau, you guys were so wonderful to work with, thank you so much!”

Charley Chau 5 star review on 20th December 2021

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Posted 3 years ago

Hi Lesley, Thank you so much! And I'm so please Boy approves. Bests, Jenny

Posted 3 years ago

“Amazing quality goods in great design shop. Wash well and my dogs LOVE them. on the more expensive end but literally worth every penny. You get what you pay for and in this instance you’re getting top calibre goods.”

Charley Chau 5 star review on 18th December 2021

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Posted 3 years ago

Thank you so much, Dale! Bests, Jenny

Posted 3 years ago

“Excellent quality dog beds plus really refreshing customer service at Charley Chau. Wouldn't hesitate to recommend this company to others.”

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Posted 3 years ago

Thank you so much, Sarah! Bests, Jenny

Posted 3 years ago

“Amazing quality and customer service. I pondered over this for a while as it's quite an investment but honestly my mini daxie loves his new bed! So nice for him after his recent operation it feels so luxurious and is worth every penny!”

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Posted 3 years ago

Hi Mhairi, Thank you and I'm glad the Snuggle Bed has been a success. Happy Snuggling to your boy and wishing him a speeding recovery xx Bests, Jenny

Posted 3 years ago

“Excellent delivery time and our paws love new snuggle bed and blanket.”

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Posted 3 years ago

Hello, Thank you and I'm glad you're happy with the Snuggle Bed and blanket. Happy Snuggling! Bests, Jenny

Posted 3 years ago

Charley Chau is rated 4.9 based on 1,627 reviews