Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such gorgeous little whippet house collars that look so stylish and are beautifully made. Outstanding service one again from Charley Chau, thank you”

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Posted 3 years ago

Hi Jane, Thank you so much for ordering with us again and for taking the time to leave your review. Bests, Jenny

Posted 3 years ago

“A beautiful house collar for my elderly whippet who suffers from arthritis in his neck.”

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Posted 3 years ago

Thank you, Georgina!

Posted 3 years ago

“Whippet Joey is very happy with his new bed, though he still stands outside it occasionally waiting for me to lift the top cover for him to climb into it. The materials it is made of are good and hoover easily. From the housekeeping point of view, however, it is a struggle for me to turn the bed inside out every day to hoover it properly. I haven't yet had cause to wash the cover, so cannot comment on how well the cover washes. Also, the mattress does not retain its shape well and is already quite flattened in the centre despite the fact I shake it well most days. I mention these facts as I hope it will be useful for you to know this.”

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Posted 3 years ago

Hi Janet, Thank you so much for ordering with us and for taking the time to leave your review. I'm glad the Snuggle Bed has been a hit with Joey! And thank you for your feedback about the mattress. Smooches to Joey xx Bests, Jenny

Posted 3 years ago

“Delighted with Charley Chau again. Ordered a replacment deep-filled mattress and it arrived so speedily. Fantastic quality as always. Bailey was so pleased with his super comfy new mattress. It's great that Charley Chau can supply replacement pieces for their gorgeous dog beds.”

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Posted 3 years ago

Hi Jane, Thank you so much for ordering with us again and for taking the time to leave your review. Smooches to Bailey xx Bests, Jenny

Posted 3 years ago

“Best thing I ever bought for my dog. She spends most of the day tucked up and has stopped wanting to sleep on my bed. Great quality too - I have had my snuggle bed for 4 years and it is still almost like new.”

Charley Chau 5 star review on 27th January 2022

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Posted 3 years ago

Hi Ingrid, Thank you for taking the time to leave us a review and it's great to see the Great Spot Snuggle Bed is still going strong after 4 years! Happy Snuggling xx Bests, Jenny

Posted 3 years ago

“Quality products, my dogs love the beds. We now have three beds, one in each home/cabin. Great personal service, fast delivery, will probably buy more, our dog loves his Charley Chau bed so much, prefers them over the other beds he has. Keep up the good work!”

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Posted 3 years ago

Hi Martine, Thank you so much for ordering with us again and for taking the time to leave us a review. And I'm glad the beds are a success! Bests, Jenny

Posted 3 years ago

“Fabulous company and fabulous product I love them.”

Charley Chau 5 star review on 24th January 2022

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Posted 3 years ago

Hi Karen, Thank you so much for your kind words! Sweet doglets xx Bests, Jenny

Posted 3 years ago

“The bed is 5 or 6 years old and we just replaced the mattress. The Jack Russell really burrows in, it keeps her off the floor and she really loves it.”

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Posted 3 years ago

Hi Benjamin, Thank you so much for your review and the video. So very cute! It's great to know the Snuggle Bed is still going after so many years. Happy Snuggling! xx Bests, Jenny

Posted 3 years ago

“Beautiful bed that my daxie loves, if you’re hesitating on the price then think again it’s 100% worth the money!”

Charley Chau 5 star review on 21st January 2022

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Posted 3 years ago

Hi Jane, Thank you so much for leaving your review and for the fab photo of your daxie. Happy Snuggling! Bests, Jenny

Posted 3 years ago

“Gaja and Bruno both love their new beds, a combination of day beds and bolsters in an alcove on the landing. The beds are very good quality, easy to take apart and the covers wash beautifully. I am very, very pleased with the purchase.”

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Posted 3 years ago

Hi Penny, Thank you for your review and it's great you have a combination of our beds and Mini Bolster Pads for your space. And I'm glad you're happywith them! Bests, Jenny

Posted 3 years ago

“We ordered the ducky donut dog bed for our puppy Moto and she loves it! We’ve cycled through a few dog beds and this one is hands down the best purchase we have made. It’s extremely well structured and the material is soft but seems to be holding up well to any wear and tear. Could not be more pleased with it!”

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Posted 3 years ago

Hi Caroline, Thank you so much for leaving your review and for the photo of Moto. She's beautiful

Posted 3 years ago

“I absolutely love our new dog bed - as does Betsy the Schnoodle. The colour is gorgeous and the velvet super soft and comfy. If it were bigger, I would climb in for a snooze myself!”

Charley Chau 5 star review on 14th January 2022

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Posted 3 years ago

Hi Sally, Thank you for leaving your review and the fab photo of Betsy. She's gorgeous

Posted 3 years ago

“Just wanted to commend you, particularly Jenny, who has been so helpful. We ordered our second Donut bed from you, and made a mistake in the size we needed. There was no fuss, Jenny communicated throughout, helping us to return it safely, and to get another bed, and all this over New Year. Thanks Charley Chau, and Jenny, you were a star! Karen”

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Posted 3 years ago

Hi Karen, Wowsers, thank you so much for your kind words! We try our best to help and resolve any issues that may arise so I'm glad we were able to in this instance too. And thank you for your continued support of Charley Chau. Bests, Jenny

Posted 3 years ago

“If I could give the snuggle bed more than 5* I would and I know our whippet would give 10. He loves it and now I get the sofa to myself...brilliant. I will be ordering another in due course and a smaller one for the Fox Terrier to prevent Snuggle Bed wars!”

Charley Chau 5 star review on 8th January 2022

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Posted 3 years ago

Hello, Thank you for your review and the photo. Just perfect! I'm glad the Snuggle Bed has been a hit with your Whippet. Happy Snuggling! Bests, Jenny

Posted 3 years ago

“I ordered the large snuggle bed for my whippet as I have been wanting to get one for ages. I ordered it through a third party site but after not having an order confirmation for a couple of days I phoned Charley Chau directly. The customer service was excellent, the lady I spoke to was really helpful and I received the bed the next day. The quality is exceptional and needless to say that I have lost my whippet forever, she adores her new bed. I highly recommend the company and the product. Thank you”

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Posted 3 years ago

Hi Lizzie, Thank you so much for taking the time to leave us a review. And I'm glad we were able to help! Bests, Jenny

Posted 3 years ago

“Beautifully made, I highly recommend this product for your precious pet, thanks for posting to NZ and your friendly emails, My puppy loves it, thanks so much”

Charley Chau 5 star review on 7th January 2022

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Posted 3 years ago

Hi Chevaun, Thank you for your review and the photo. Absolutely adorable!

Posted 3 years ago

“Fabulous service and unbeatable quality”

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Posted 3 years ago

Hi Justine, Thank you so much! Bests, Jenny

Posted 3 years ago

“This is Dolly’s 4th Charley Chau bed. She loves it as much as the others. Delivered in a timely way and the excellent quality you expect from Charley Chau”

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Posted 3 years ago

Hi Jo, Thank you for taking the time to us a review and for your continued support! Smooches to Dolly xx Bests, Jenny

Posted 3 years ago

“Great service, and the item arrived on time. The "personalised message on the post card and the dog treats were a very classy touch. Would recommend 100%”

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Posted 3 years ago

Hi Yann, Thank you so much for leaving your review and recommendation! Bests, Jenny

Posted 3 years ago

“Excellent quality snuggle bed and just perfect for my whippet. An extremely content and happy Maggie. The picture says it all. Thank you”

Charley Chau 5 star review on 30th December 2021

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Posted 3 years ago

Hi Kate, Thank you for leaving your review and for the photo of Maggie! Wood burner envy in the office right now :-) Smooches to Maggie xx Bests, Jenny

Posted 3 years ago

Charley Chau is rated 4.9 based on 1,640 reviews