Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,628 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

Write Your review

Tell us how Charley Chau made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charley Chau provided a gorgeous collar tag id for my cockatoo. The quality is exceptional and it arrived within the time they advised at purchase. A true lily wonderful site. I will be returning for more colours!! Thank you.”

Helpful Report

Posted 5 years ago

Thank you for your review, I am so pleased you are happy with your Charley Chau. Best wishes, Alyson

Posted 5 years ago

“I cannot recommend Charlie Chau highly enough. I have bought several items and all are superb quality and were delivered promptly. Their service is second to none and nothing is too much trouble. I would not hesitate to purchase from them again. Amanda”

Helpful Report

Posted 5 years ago

Thank you for your review, I am so pleased you and your dog are happy with your Charley Chau. Best wishes, Alyson

Posted 5 years ago

“Amazing customer service. I found them at Spirit of Christmas and bought one bed (doughnut bed) and was very happy. I so love their beds, I now have two beds!”

Helpful Report

Posted 5 years ago

“Faux fur medium blanket arrived within a few days of ordering, absolutely delighted with the look and quality. More importantly Jess (our JRT) loves it!”

Helpful Report

Posted 5 years ago

Thank you for your review, I am so pleased that you and Jess are happy with your Charley Chau. Best wishes, Alyson

Posted 5 years ago

“Beautiful piece of furniture. Arrived well packaged.”

Helpful Report

Posted 5 years ago

Thank you for your review, I am so pleased you are happy with your Charley Chau. Best wishes, Alyson

Posted 5 years ago

“The pictures are gourgeous and the user experience is good. I'd wish you would have snuggle beds in more colors and textile options.”

Helpful Report

Posted 5 years ago

Thank you very much for your review, we are so pleased that you are happy with your Snuggle Bed. Thank you for your feedback, we always want to hear from our customers and make products that they will love - I will pass it on to the rest of the team. Best wishes, Laura

Posted 5 years ago

“I am delighted to say that every purchase I have ever made from Charley Chau has always been the best quality and my little sausages love them all. 🐾🐾”

Helpful Report

Posted 5 years ago

Thank you so much for your review, we are so pleased that your little sausage dogs love their Charley Chau beds - it is wonderful to hear! Best wishes, Laura

Posted 5 years ago

“My Jack Rascal loves her smart, well made Dotty dove grey snuggle sack.”

Helpful Report

Posted 5 years ago

We are so pleased that your dog loves her Snuggle Bed, thank you so much for letting us know. Best wishes, Laura

Posted 5 years ago

“Lovely bed and very comfortable but Medium size seems very small and I should have ordered bigger . But excellent service and lovely product .”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear that the bed is a little small - we do offer refunds and exchanges as long as the bed hasn't bee used. Please do let us know on hello@charleychau.com if there is anything we can help you with. We are pleased to hear that you are happy with the quality and service you have received. Best wishes, Laura

Posted 5 years ago

“Hi I bought the large doughnut bed a little while ago for my Labrador Freddie and he loves it, its perfect so i have now bough another one for him for when he is at work with me. it is worth the money. kr Joanne Wood”

Helpful Report

Posted 5 years ago

Thank you so much for your review, we are so pleased that Freedie is happy with his Ducky Donuts beds. - Lucky thing having two of them!! Best wishes, Laura

Posted 5 years ago

“Bought a fabulous collar for my whippet Hattie...she loves it & so do we.”

Helpful Report

Posted 5 years ago

We are so pleased that Hattie loves her new collar, I am sure she looks gorgeous. Thank you very much for leaving a lovely review. Best wishes, Laura

Posted 5 years ago

“Fast delivery.”

Helpful Report

Posted 5 years ago

Thank you so much for your review, we are pleased that you are happy with your delivery. Best wishes, Laura

Posted 5 years ago

“Excellent services and the dog bed is great”

Helpful Report

Posted 5 years ago

We are so pleased that you are happy with your Charley Chau bed! Thank you so much for your review. Best wishes, Laura

Posted 5 years ago

“Excellent service , very speedy great product.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are so pleased that you are happy with your Charley Chau order. Best wishes, Laura

Posted 5 years ago

“Very fast service plus updates to show when dispatched.”

Helpful Report

Posted 5 years ago

We are pleased that you are happy with the service you received, thank you very much for leaving us a review. Best wishes, Laura

Posted 5 years ago

“Beautiful, soft leather collar. It fits perfectly and I love the raspberry colour for Tilly. She looks so pretty in it 😍😍”

Helpful Report

Posted 5 years ago

We are so pleased that Tilly is happy with her new collar! We are sure she looks beautiful! Thank you for leaving us a review. Best wishes, Laura

Posted 5 years ago

“As usual, great products, great customer service. Thank you!”

Helpful Report

Posted 5 years ago

You are very welcome, thank you for your lovely review. We are so glad that you are happy with your Charley Chau! Best wishes, Laura

Posted 5 years ago

“Good web site easy to order delivery when promised excellent product. My dog loves it and so do I. Your face book updates are great . You care about your customers and it shows in everything you do.”

Helpful Report

Posted 5 years ago

Thank you so much for your lovely review - it is so nice to hear, we are so pleased that you are happy with your Charley Chau! Best wishes, Laura

Posted 5 years ago

“This is my second Charly Chau order as I’m sure my dogs would judge me if I offered them anything other than a Charly Chau! What a brilliant business that invests in quality and service. Definitely coming back in the future.”

Helpful Report

Posted 5 years ago

Thank you so much for your lovely review, we are so pleased that you are happy with your Charley Chau beds and blankets. We look forward to speaking with you in the future. Best wishes, Laura

Posted 5 years ago

“Fantastic speedy service. I've ordered quite a few things now (almost become addicted!) and everything has been gorgeous & speedily delivered. The products are top notch. Bailey (our lagotto) now has a lovely linen weave deeply dishy bed for downstairs & a cloud velour deeply dishy upstairs. With contrasting fleeces. And a comforter on the sofa. Yes.....a very spoilt doggy!”

Helpful Report

Posted 5 years ago

Thank you so much for your review, we so so pleased that you are happy with your Charley Chau beds and blankets. Bailey sounds like a very lucky dog! Best wishes, Laura

Posted 5 years ago

Charley Chau is rated 4.9 based on 1,628 reviews