Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,614 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 5th December 2024

442

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful doggy blankets. Very friendly and helpful staff”

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Posted 1 year ago

Hi Lynne, Thank you so much for your review and I'm so pleased that you're happy with the blankets too! Bests, Jenny

Posted 1 year ago

“Absolutely beautiful and functional products. Excellent service a swift delivery. Would highly recommend.”

Charley Chau 5 star review on 6th April 2023

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Posted 1 year ago

Hi Denise, Thank you taking the time to leave a review and send a photo. Its great to see the Snuggle Bed being enjoyed! Best wishes, Chloe

Posted 1 year ago

“Wonderful customer service - Thank you”

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Posted 1 year ago

Thank you for the 5 stars Yasmine! =D

Posted 1 year ago

“I have dealt with Charley Chau twice now, and their service is excellent. There was a delay of about a week with production of the snuggle bed, but the team couldn't have been more helpful with communicating this and giving me the option to cancel (which I had no intention of doing, knowing the quality of the product!). Highly recommended.”

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Posted 1 year ago

Hi Andrew, I'm really please you were happy with the service provided. Thank for for taking the time to leave a review. Best wishes, Chloe

Posted 1 year ago

“My whippet absolutely adored this bed from the moment it arrived!”

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Posted 1 year ago

Hi Caroline, So pleased the bed has been a hit with your Whippet! Bests, Jenny

Posted 1 year ago

“Excellent quality dog bed! It looks lovely in the living room and it’s nice and cozy for our boxer. The colour choices were fantastic.”

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Posted 1 year ago

Hi Alexandria, Thanks so much for leaving a review. Great to hear how happy you and your boxer are with the Day Bed! Best wishes, Chloe

Posted 1 year ago

“Charley Chau makes the best dog beds ever. I can't find anything comparable in the USA so I order from England. My IG and Daschund love these beautiful beds.”

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Posted 1 year ago

Thanks so much for leaving a review and ordering all the way from the US! Its great to hear your IG and Dachshund love their Charley Chaus! Best wishes, Chloe

Posted 1 year ago

Hi Kelly, Thank you so much for your continued support! Bests, Jenny

Posted 1 year ago

“Easy to deal with”

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Posted 1 year ago

“This is for nelson`s day bed (the sofa) and he absolutely adores it hard pressed to see its a seconds quality item - absolute bargain. Snuggle beds (2) now relegated to night time sleeps. It's a pleasure doing business with your company and seeing your posts on facebook cheers up my day.”

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Posted 1 year ago

Thanks so much for the review and continued custom Melanie. What a lucky pup Nelson is! I'm glad the Faux-Fur has been a hit =D And thank you, we do see some great photos of dogs enjoying their Charley Chau's! Best wishes, Chloe

Posted 1 year ago

“High quality, lovely made bed . My Jack Russell loves it !”

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Posted 1 year ago

Hi Kate, Thank for for leaving a review. It really is great to hear your Jack Russell loves the Snuggle Bed! Best wishes, Chloe

Posted 1 year ago

“Charlie Chau beds are absolutely amazing. The customer service is also fantastic. My dog adores her bed.”

Charley Chau 5 star review on 13th March 2023

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Posted 1 year ago

Hi Bronek, Thank you for leaving a review and sharing such an adorable photo! I'm glad to see the Snuggle Bed has been a hit! Best wishes, Chloe

Posted 1 year ago

“Have shopped with Charley Chau for years-their products are exquisite and the customer service is second to none. Would always highly recommend. ❤️”

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Posted 1 year ago

Thank you so much for your continued custom and support Moira, it really is appreciated. Smooches to Lyra and Lexie! Best wishes, Chloe

Posted 1 year ago

“I cannot recommend Charley Chau as a company highly enough! Whenever I meet you at shows you’re friendly, helpful and polite. Most importantly you adore dogs. And you understand the sighthound breeds and needs. The products are fabulous and well thought out and ordering and delivery is fast and efficient.”

Charley Chau 5 star review on 9th March 2023

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Posted 1 year ago

Thank you so much for such kind words and a lovely review. It's wonderful to see your dog enjoying their Snuggle Bed here. Best wishes, Chloe

Posted 1 year ago

“Wonderful service , couldn’t be more helpful. Superb quality ,my dogs don’t want to sleep on the sofa anymore !!! The throws are heavenly, highly recommend Charley Chau dog beds , excellent customer service”

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Posted 1 year ago

Hi Julie, Thank you for such a lovely review and I'm glad to hear your dogs love their Charley Chau! Best wishes, Chloe

Posted 1 year ago

“these collars are wonderful to the touch and beautiful on the girls! thank you”

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Posted 1 year ago

Thanks so much for the review, I'm pleased you are happy with the girls collars. Best wishes, Chloe

Posted 1 year ago

“The dogs absolutely love their new Bliss Bolster bed, I have put their fur blanket (also from CC) inside it too, so it's very luxurious!”

Charley Chau 5 star review on 2nd March 2023

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Posted 1 year ago

Awww! Thank you so much for your lovely words Penel! I hope your gang are well x x x Christine

Posted 1 year ago

“Yet another fabulous purchase from Charley Chau. Our furry friends are so delighted with such a quality product which washes so well and lasts and lasts.”

Charley Chau 5 star review on 27th February 2023

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Posted 1 year ago

Such beautiful dogs you have! I'm glad they are delighted with their new Faux-Furs. Happy Snuggling =D Best wishes, Chloe

Posted 1 year ago

“Absolutely the best bed for our little angel dachshund. He loves to ‘Snuggle’ up and snooze. Thank you Charley Chau”

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Posted 1 year ago

So great to hear your Dachshund his happy with the Snuggle Bed! Best wishes, Chloe

Posted 1 year ago

“I absolutely love Charley Chau products. The day bed is a great addition to my dog’s sleeping/relaxation requirements - he knows what he likes!! The quality compared to other brands is exceptional. Would highly recommend this company.”

Charley Chau 5 star review on 21st February 2023

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Posted 1 year ago

Hi Elizabeth, Thank you for yours and Baileys continued support. I'm pleased he's happy with his new Day Bed. Best wishes, Chloe

Posted 1 year ago

“Dear Charley Chau, Many thanks for your ordering flexibility, it was great service. Sparky our 12 year old whippet loved the biscuits and his new bed! Best wishes Alan”

Charley Chau 5 star review on 20th February 2023

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Posted 1 year ago

Hi Alan, It's great to see Sparky loving his new Snuggle Bed and scrumptious biscuits! Thank you for sharing the photos and leaving a review. Best wishes, Chloe

Posted 1 year ago

Charley Chau is rated 4.9 based on 1,614 reviews