Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second beautiful Charley Chau bed. Second time of amazing service and qyick delivery”

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Posted 2 years ago

Thanks so much for taking the time out to review Jacquie, very much appreciated! Kerry

Posted 2 years ago

“My whippet has had two of these over the last 8 years. She absolutely adores them!”

Charley Chau 5 star review on 9th June 2022

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Posted 2 years ago

Hi Frederick, thank you so much for taking the time out to review & also send such a lovely photo! I'm so glad your whippet is happy with her beds. Kerry

Posted 2 years ago

“Looks v stylish”

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Posted 2 years ago

Thanks so much for taking time to review us Gary, very much appreciated. Kerry

Posted 2 years ago

“Charlie our cocker spaniel is very happy with his new bed & says Thankyou very much for getting it here so Quickly!”

Charley Chau 5 star review on 5th June 2022

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Posted 2 years ago

Please let Charlie know that we are very glad to hear that he is so happy with his bed, and thank him for posing so beautifully for a photo! Kerry

Posted 2 years ago

“Faux fur blanket is perfect, it looks very smart and my little friend has taken to it immediately. Prompt delivery and well packed, I can’t fault the service.”

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Posted 2 years ago

This is so great to hear, thanks for taking the time out to review Miles. Kerry

Posted 2 years ago

“Pleasure to deal with you. Prompt quality service,what more can you ask for.”

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Posted 2 years ago

Thanks so much for taking the time out to review Jacqueline, very glad you felt you had quality service. Kerry

Posted 2 years ago

“Brilliant company, great customer service and exceptional products. Slight mix up with the shipping, which they proactively resolved before I knew there was a problem! - and they refunded all shipping costs. Customer service at its best.”

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Posted 2 years ago

Thanks so much for your review, it really does mean a lot. Kerry

Posted 2 years ago

“Excellent customer service after I ordered the wrong size & my Whippets & Pug love their new bed.”

Charley Chau 5 star review on 29th May 2022

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Posted 2 years ago

Hi Sarah, Thanks so much for taking the time out to review, so glad to hear that your whippet & pug are enjoying their bed! Kerry

Posted 2 years ago

“Amazing, gorgeous, soft, wonderful and fabulous quality beds! Can you make human ones please?!”

Charley Chau 5 star review on 26th May 2022

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Posted 2 years ago

Hi Sarah-Jane, Thanks so much for your fabulous review and gorgeous photo! We get asked quite a lot to make human sized ones! 😂 Kerry

Posted 2 years ago

“Bed is great quality and super soft. We bought the large snuggle bed for our whippet puppy as we know they’ll grow into it. Customer support was very helpful and nice. Highly recommend if you’ve got a whippet or a sighthound who loves to snuggle.”

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Posted 2 years ago

Thanks so much for your fabulous review, very glad to hear that you are happy! Kerry

Posted 2 years ago

“Love this company, always five star service.”

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Posted 2 years ago

Thank you so much Aileen, so happy to hear that! Kerry

Posted 2 years ago

“An Absolute delight working with Charley Chau! Any questions or correspondence is swiftly attended to. My bed arrived very fast as well. Quality is excellent! And my Greyhound loves her new bed.”

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Posted 2 years ago

This is so great to hear Denise, thanks so much for your review! Kerry

Posted 2 years ago

“Charley Chau products are all good quality And we will continue to by them”

Charley Chau 5 star review on 22nd May 2022

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Posted 2 years ago

“I bought a pillow to replace the old one in my dogs bed & a fleece blanket. The lady at the stall in Badminton Horse Trials was very polite & helpful. My dog loves his new comfy bed. I highly recommend treating your dog from Charley Chau & I will be purchasing from them again in the future.”

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Posted 2 years ago

“Good to be able to get extra covers although expensive.”

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Posted 2 years ago

“Fabulous product. Lovely staff. Great service”

Charley Chau 5 star review on 3rd May 2022

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Posted 2 years ago

Thank you so much, Karen! Smooches to Maricio, Ledly & Teddy xx

Posted 2 years ago

“The beds arrived very quickly and are absolutely gorgeous - so well made and such beautiful fabric and colour. Sadly both my miniature dachshunds are not very keen on them so far ☹️. I am not sure if the built-in cover is a little tight or If they are finding the pad too firm but so far the beds are looking very stylish in my bedroom but empty, while the dogs are snuggled in their old tatty doughnut beds😆😆😆 I think I need to remove the old beds so they have no choice!”

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Posted 2 years ago

Hi, Thank you for taking the time to leave your review and I am sorry to read that the Snuggle Beds haven't been a hit so far. We see a lot of size variance amongst Miniature Dachshunds and we find that they generally need the medium size because of their length unless the dogs are very small. And if your dogs have not used Snuggle Beds before, they may need a little encouragement/training to use the Snuggle Beds. If they are food-driven, using treats is a great way to encourage them into the Snuggle Bed. Take a small piece of a treat that they are particularly fond of and place a small piece under the cover right at the front. Once your dog retrieves it, repeat in a similar position and do this a few times. And then start to move the treats further into the bed. Dogs will usually learn quite quickly that they can get into the beds on their own. I hope the above helps but feel free to contact us at hello@charleychau.com or call on 0161 848 8702 if you have any questions. Bests, Jenny

Posted 2 years ago

“Gertie absolutely loves her new snuggle bed. It also looks fabulous in my living room. Great service. Great product. Thank you.”

Charley Chau 5 star review on 30th April 2022

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Posted 2 years ago

Hi Kate, Thank you for the fab photo and your review. Smooches to Gertie xx Bests, Jenny

Posted 2 years ago

“Great quality and superb service.”

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Posted 2 years ago

Thank you so much, Andrea!

Posted 2 years ago

“Dogos love it!”

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Posted 2 years ago

Yay! That's great to know and thank you for your review.

Posted 2 years ago

Charley Chau is rated 4.9 based on 1,640 reviews