Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,614 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 5th December 2024

442

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely beautiful bed - such high quality. The customer service was brilliant too - they didn’t have the colour I ordered in stock, so quickly changed this to a different colour for me and sent it out the same day! Worth every penny - will definitely be placing another order in the future. Highly recommend.”

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Posted 1 year ago

Hi Alex, Thank you for taking the time to leave a review. I'm happy to hear you were pleased with the service. Best wishes, Chloe

Posted 1 year ago

“I am a returning customer, wonderful company to deal with. Charley Chau kept me up to date with delivery, cannot recommend them highly enough.”

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Posted 1 year ago

Hi David, Thank you for your continued custom and kind words, it really is appreciated. Best wishes, Chloe

Posted 1 year ago

“Very efficient service”

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Posted 1 year ago

Glad you were happy with the service Kathy :) Best wishes, Chloe

Posted 1 year ago

“Lovely collars. Good quality and nice colours”

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Posted 1 year ago

Thanks so much for the review Susan, glad you were happy with the collars :) Best wishes, Chloe

Posted 1 year ago

“Great company, all you could need for a happy dog.”

Charley Chau 5 star review on 10th February 2023

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Posted 1 year ago

Hi Ann, Thank you for the review and photo. I'm pleased your both happy :) Best wishes, Chloe

Posted 1 year ago

“Another beautiful bed from CC. Fabulous quality, colour, comfort and washable when many lose their shape. Personal and amazing customer service. All beds bought for pugs and border collie for around our home.”

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Posted 1 year ago

Hi Linda, Thank you for your continued custom and lovely review. Smooches to the gang! Best wishes, Chloe

Posted 1 year ago

“The Charley Chau snuggle beds are beautiful. They look and feel gorgeous and are of the highest quality. Our very lucky little dachshund has 4 of the velour ones, all in different dazzling colours. It is a joy to see her little nose peeping out as she is enveloped by such luxury. Sumptuous stylish snuggly splendiferousness all rolled into one beautiful bed.”

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Posted 1 year ago

Oh wow what a luckily pup and such a lovely review, thank you! It does make me smile when you see a little nose or paw poking out knowing how cosy they are inside. Best wishes, Chloe

Posted 1 year ago

“very good assistance also through phone and mails in addition to the web site which is clear and efficient.”

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Posted 1 year ago

Hi Annick, Thank you for taking the time to review. I'm glad you were happy with the service received. Best wishes, Chloe

Posted 1 year ago

“As always, excellent customer service and amazing quality products. My dogs could smell the Charley Chau parcel and knew something exciting was within! As soon as the items were unpacked they were dived upon by my 3 girls, and made to feel as welcome as an old friend.”

Charley Chau 5 star review on 6th February 2023

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Posted 1 year ago

Hi Deb, Thank you so much for the review and your continued custom. Its so great to hear you are pleased with the service and products, such luckily pups! Best wishes, Chloe

Posted 1 year ago

“Loving the cave bed! Our dog adores it - took a while for her to work out how to get in, but once there, its her safe place. Great material, product well made, disappointed I couldn't get the lime green as it was out of stock, but the grey looks great. We have a rough coated lurcher and went for the large size, just perfect thanks.”

Charley Chau 5 star review on 5th February 2023

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Posted 1 year ago

Hi Maxine, I'm glad she's managed to work out her new Snuggle Bed and now loves it, she's adorable! Thank you for sharing the photo and leaving a review and sorry about the Lime! Best wishes, Chloe

Posted 1 year ago

“Lovely quality”

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Posted 1 year ago

So great to hear! Thank you for the review :) Best wishes, Chloe

Posted 1 year ago

“Not the cheapest of dog beds but our dogs love them! From the day they arrive they are straight in and comfortable. Would highly recommend. Great service but mostly the dogs love them . Thank you ! 😊”

Charley Chau 5 star review on 2nd February 2023

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Posted 1 year ago

Hi Alexander, So happy to see your dogs all cosy loving their Snuggle Beds! Thanks for sharing he photos and leaving a review. Best wishes, Chloe

Posted 1 year ago

“Great products as always. Thank you”

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Posted 1 year ago

Such an adorable photo! Thank you for sharing Susie and for the review. Best wishes, Chloe

Posted 1 year ago

“Dogs are very happy with their bed and blankets”

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Posted 1 year ago

Hi Shannon, Thank you for leaving a review. Great to hear yours dogs are happy! =D Best wishes, Chloe

Posted 1 year ago

“This is the second snuggle bed that we bought 2 weeks after the first one. We were SO pleased with the quality and snuggleness for our new whippet puppy. He has a large bed to grow into. The thicker top is ideal for the utility room and the other bed we bought is in front of the fire ... the colours of both beds, midnight and the orange are beautiful 😍”

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Posted 1 year ago

Oh look at that super cosy pup! So pleased you love the Snuggle Beds Claire. Smooches to the little guy! Best wishes, Chloe

Posted 1 year ago

“I love Charley Chau dog beds. This is our second. For me they are an investment but having bought umpteen cheaper ones over the years and our first Charley Chau bed is now 3 years old and is still in fantastic condition, so it was a no-brainer to get another (we seem to spend soo much time moving beds from room to room so she can be with us). As you can see, she likes to burrow!”

Charley Chau 5 star review on 31st January 2023

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Posted 1 year ago

So happy to hear how much you love our beds Jo! Photos like these really do make us giggle, thank you for sending it. Best wishes, Chloe

Posted 1 year ago

“Really delighted with my small rattan dog basket purchase. I love it so much that I decided to buy another one! It is expensive but I'm more than happy to invest in something which will hopefully last a very long time. I can tell it has been beautifully and lovingly made and the most important thing is both my dogs love their new beds. They look so snug and cosy. Worth every penny.”

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Posted 1 year ago

Thanks so much for the returning custom and lovely review, it really does mean a lot as small business. Best wishes, Chloe

Posted 1 year ago

“Our whippet has not left the cave bed since we have it to home for his birthday. He LOVES it. X”

Charley Chau 5 star review on 28th January 2023

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Posted 1 year ago

Oh my what a photo! Thank you for sharing. You know he's super cosy when all you can see is the little paws! Happy Snuggling =D Best wishes, Chloe

Posted 1 year ago

“The service from Charley Chsu is second to none, always keeping you updated and they are so easy to contact and very helpful. Delivery very quick, excellent.”

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Posted 1 year ago

Hi Pamela, Thank you for taking the time to leave a review. We're so pleased you are happy with the service received. As a small company it really does mean a lot. Best wishes, Chloe

Posted 1 year ago

“Excellent service as always. My dogs love their beds.”

Charley Chau 5 star review on 26th January 2023

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Posted 1 year ago

Hi Andrea, Is great to see returning customers! Super pleased your gang still love their beds. Best wishes, Chloe

Posted 1 year ago

Charley Chau is rated 4.9 based on 1,614 reviews