Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 20th February 2025

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our Anjara has been a fan of the Charley Chau beds for the last ten years! ( she is in the possession of three...) we were looking for a snuggle bed since she crawled under her previous beddings. I was thrilled to discover that indeed someone was thinking of designing just the right bed for dogs who love hiding and being covered while resting. As the first bed arrived she immediately knew how to handle it! It was like she was waiting for this bed her whole life! Now she will turn 15 and we had to replace her first bed. The old one lasted for many years. Thank you Charley Chau!”

Charley Chau 5 star review on 21st April 2022

Helpful Report

Posted 2 years ago

Hi Iwona, Thank you so much for your lovely review and the photo of beautiful Anjara. I can't believe she's fifteen! And thank you for your continued support for Charley Chau. Bests, Jenny

Posted 2 years ago

“I ordered a fleece blanket for my mini Border Collie rescue and he loves it! So do I🤗 I will have to buy another one🤣It really is very good quality and I high ly recommend it. Quick International delivery and excellent service!”

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Posted 5 hours ago

“Beautifully made collar. Excellent quality and finish. Very happy. Arrived faster than expected too”

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Posted 1 day ago

“Great quality bed ordered it as a replacement for my dogs old one which has lasted a long time .Just ordered another one for my other dog.”

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Posted 5 days ago

“I purchased a burrow bed for our dog who measures 80 x80 cms but it didn’t fit. I sent pictures to Charley Chau but I wasn’t complaining as I assumed I had ordered the wrong bed and I wasn’t complaining not looking for a refund. My issue is I have had no response. I suppose that they have my money so not much benefit in responding”

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Posted 1 week ago

“Very impressed. Personally packed and dispatched. Excellent quality of product. Communication from company assured me that any issues would be promptly dealt with adequately. I'm certain that will not be necessary.”

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Posted 1 week ago

“Fantastic product, the only type of bed my whippet will sleep in!”

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Posted 1 week ago

“Beautiful new covers for my spare dog bed cushions. These are lovely! We use them, the dog uses them and now the cat has taken over one of the cushions for her own! Lovely material that these covers are made of and beautiful colours. I can't recommend them highly enough! Will always buy dog beds from Charley Chau.”

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Posted 2 weeks ago

“Great service and very quick delivery. The bed is lovely, my dog loves it and has not destroyed it yet. Blends in in the lounge. Nothing not to like!”

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Posted 2 weeks ago

“They love it!”

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Posted 2 weeks ago

“Fantastic collar and they were so easy to deal with even when I ordered the wrong size thank you”

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Posted 2 weeks ago

“Good quality and well made product. Arrived on time and I even received a small refund as the delivery method used had changed. I would certainly buy from you again thank you”

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Posted 2 weeks ago

“Good reliable company.”

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Posted 3 weeks ago

“Excellent all round!”

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Posted 3 weeks ago

“Prompt delivery and lovely products.”

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Posted 4 weeks ago

Thank you, Jackie!

Posted 4 weeks ago

“Perfect, like the last one! Thank you CHARLEY CHAU.”

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Posted 1 month ago

Thank you so much!

Posted 1 month ago

“Fabulous products & amazing customer service , cannot praise enough 😊”

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Posted 1 month ago

Thank you, Melanie and glad we were able to help!

Posted 1 month ago

“Bought my first bed when I rescued a Jack Russell 10 yrs ago. Decided on a new bed for him and bought same. Remains best purchase ever!!!”

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Posted 1 month ago

Hi Elizabeth, Thank you for your continued support and the lovely photo of your doglet. Happy Snuggling xx Bests, Jenny

Posted 1 month ago

“Fantastic customer service and quality products, as always!”

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Posted 1 month ago

Thank you so much, Sue!

Posted 1 month ago

“Excellent experience. Top quality items and service. My dog loves his new bed !”

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Posted 1 month ago

Thank you Nicholas and glad the bed has been a hit!

Posted 1 month ago

“Hunted high and low for a dog mattress that would fit the covers my dogs love. Found this lovely quality super soft mattress which fits perfectly and dogs are constantly on it.”

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Posted 1 month ago

Thank you, Dee!

Posted 1 month ago

Charley Chau is rated 4.9 based on 1,640 reviews