Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,626 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,626 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 9th January 2025

445

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our Anjara has been a fan of the Charley Chau beds for the last ten years! ( she is in the possession of three...) we were looking for a snuggle bed since she crawled under her previous beddings. I was thrilled to discover that indeed someone was thinking of designing just the right bed for dogs who love hiding and being covered while resting. As the first bed arrived she immediately knew how to handle it! It was like she was waiting for this bed her whole life! Now she will turn 15 and we had to replace her first bed. The old one lasted for many years. Thank you Charley Chau!”

Charley Chau 5 star review on 21st April 2022

Helpful Report

Posted 2 years ago

Hi Iwona, Thank you so much for your lovely review and the photo of beautiful Anjara. I can't believe she's fifteen! And thank you for your continued support for Charley Chau. Bests, Jenny

Posted 2 years ago

“Fabulous products & amazing customer service , cannot praise enough 😊”

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Posted 2 days ago

“Bought my first bed when I rescued a Jack Russell 10 yrs ago. Decided on a new bed for him and bought same. Remains best purchase ever!!!”

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Posted 1 week ago

Hi Elizabeth, Thank you for your continued support and the lovely photo of your doglet. Happy Snuggling xx Bests, Jenny

Posted 5 days ago

“Fantastic customer service and quality products, as always!”

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Posted 1 week ago

Thank you so much, Sue!

Posted 5 days ago

“Excellent experience. Top quality items and service. My dog loves his new bed !”

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Posted 1 week ago

Thank you Nicholas and glad the bed has been a hit!

Posted 5 days ago

“Hunted high and low for a dog mattress that would fit the covers my dogs love. Found this lovely quality super soft mattress which fits perfectly and dogs are constantly on it.”

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Posted 2 weeks ago

Thank you, Dee!

Posted 1 week ago

“My two Whippets absolutely adore their snuggle beds. If they are not eating or playing they are tucked into their beds. If you have a Whippet, IG, or any other breed that likes to sleep under the covers, these beds are perfect. They're also gorgeous, plush and incredibly well made.”

Helpful Report

Posted 2 weeks ago

Hi Colin, And thank you so much for your lovely, five star review. Happy Snuggling to your doglets xx Bests, Jenny

Posted 1 week ago

“Charley Chau make very good quality products. Our dog has had their first bed and blanket for nearly 10 years and they still look and feel lovely.”

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Posted 3 weeks ago

Hi Darya, Thank you for the lovely photo and your review. And Happy Snuggling xx Bests, Jenny

Posted 1 week ago

“Our 2nd purchase of a Charley Chau bed (all the way from New Zealand) which is still going strong after 10 years. Amazing quality.”

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Posted 3 weeks ago

Thank you so much!

Posted 1 week ago

“Absolutely fantastic quality”

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Posted 4 weeks ago

Thank you so much, Nicola!

Posted 1 week ago

“Incredible product. Using it for 2 years and wash it regularly! Looks like new. My Iggy loves it so we got another winter one for him :)”

Helpful Report

Posted 4 weeks ago

Hi Inna, Thank you and glad that your original Snuggle Bed is still going strong! Bests, Jenny

Posted 1 week ago

“Rosie loves her new bed this is the 3rd we've purchased from Charley Chau and they are all well made and good quality our little fur baby has now a comfy stylish bed in all our rooms so she can relax in”

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Posted 4 weeks ago

Thank you for your continued support and Happy Snuggling to Rosie xx

Posted 1 week ago

“We have been longstanding customers of Charley Chau and love the products. Customer service is excellent. Many thanks.”

Helpful Report

Posted 1 month ago

Hi Louise, Thank you! Bests, Jenny

Posted 1 week ago

“Fantastic service as always”

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Posted 1 month ago

Thank you, Sue!

Posted 1 week ago

“Thank you for your help and delivering a spare set of the deeply dishy bed . This is a great product , well designed and of high quality . Always great service ! Thank you”

Helpful Report

Posted 1 month ago

Thank you, Judi!

Posted 1 week ago

“The quality of their goods is excellent. I was unsure what to order and the advice I was given was brilliant. The item arrived speedily.”

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Posted 1 month ago

Hi Jane, Thank you for your five star review and I'm so glad we were able to help! Bests, Jenny

Posted 1 week ago

“1st bed I had delivered with no issues, 2nd bed I picked up as I was in Manchester. It was lovely to meet the owners who are passionate about their products and so they should. Wonderful beds and people... 100% recommend the beds and my dog loves them.”

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Posted 1 month ago

Hi Wayne, Thank you for the lovely photo and it was really lovely to meet you too. Bests, Jenny

Posted 1 week ago

“Excellent service and a great product. We ordered the wrong size initially but an exchange was soon organised. Nala is delighted with her new bed!”

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Posted 1 month ago

Hi Sasha, Thank you for your review and Happy Snuggling to Nala xx Bests, Jenny

Posted 1 week ago

“good quality delivery took a long time”

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Posted 1 month ago

Hi Salma, Thank you for your review. I'm sorry the delivery took longer than you expected. The delivery was as scheduled. Unfortunately, Parcelforce only delivery between Monday-Friday on their standard services unless a Saturday option is paid for specifically. Best wishes, Jenny

Posted 1 week ago

“Our first Charley Chau bed was an off the floor rectangular rattan bed with pad bought in 2014 and it's still looking and feeling as good as new, barring a couple of small chew areas when the dogs were pups. We have a faux fur fleece also and fully realise our dogs are thoroughly spoilt but the build quality of all the products we have bought is absolutely excellent and longstanding.”

Helpful Report

Posted 2 months ago

Hi Gill, Thank you for the lovely photo of your doglets enjoying their Bliss Bolster Bed, so ad it been a hit!

Posted 1 week ago

“Beautifully made, soft and luxurious this throw looks amazing and of course my Whippet loves it!”

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Posted 2 months ago

Hi Louise, Thank you and so glad the blanket has been a hit! Happy Snuggling xx Bests, Jenny

Posted 1 week ago

Charley Chau is rated 4.9 based on 1,626 reviews