Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,783 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

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Charles Clinkard 5 star review on 20th July 2024

Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, I received my Josef Seibel sandals about three weeks ago. I have owned about 20 pairs of this same sandal. The right shoe had a wrinkle in the leather across the toes. I should have sent them back but I decided to live with it. Usually Seibel sandals are very well constructed. This leads me to believe that these were knock-offs. Hope I am wrong as I want to continue to purchase this style or something close to it.”

Helpful Report

Posted 3 years ago

Thank you for your review. Firstly I can assure you that this item is a genuine Josef Seibel shoe and come from the merchandiser in Germany. We are sorry to hear that your shoes had a fault, I have also sent you a personal email and hope that we can resolve this with you. Kind regards, Janice - customer services.

Posted 3 years ago

“I ordered a pair of Gabor platform trainers with very prompt delivery but was very disappointed when I had to return them as they were unsuitable and had to pay for the postage which proved to be very expensive as I had to say what the value was in the parcel (which was £105). I couldn't return to a shop as I do not live anywhere near one. Everything I order from other companies always have a free return delivery service. Therefore, I will not be purchasing anything in future online.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry to hear you are disappointed with our returns policy. We offer a standard UK delivery which is free for orders over £40.00 and no ask for returns to be paid for. We will ensure your comments are passed onto the relevant department and hope you will return to us again in the future Kind Regards Nicola-Customer Services

Posted 3 years ago

“Unfair to pay return postage”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We offer free standard UK delivery on orders over £40.00 however ask for returns to be paid for by our customers. In future , you may also consider returning to one of our Charles Clinkard stores and you can find the details of your nearest one here: https://www.charlesclinkard.co.uk/map We offer a returns policy of 365 days as long as the items are unworn and with the original packaging. We hope you will return in the future and please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Unfortunately wrong size shoes sent out. They exchanged free of charge but I do free it's an error that should have been avoided.”

Helpful Report

Posted 3 years ago

Thank you for your review. We apologise sincerely that this has happened, it appears that the incorrect size of shoe was in the box. We are sorry for any inconvenience caused and hope that you are really happy with your new sandals, now that you have the correct size. Kind regards, janice - customer services

Posted 3 years ago

“-I like the shoe, but too big and too wide for a 9.5 USA size. The experience to buy with you was very good, but the product, as I said, beautiful but huge. - -I need to return it, but if I could be sure that a smaller and tight size would fit me well, I'll buy it again. -You need to reevaluate the sizing comparison between EU sizing, and USA sizing.”

Helpful Report

Posted 3 years ago

I am sorry to hear that you have found this shoe too large for you. Once you return the item, we will of course refund the cost of the shoes for you. It is difficult with the different EU makes to be accurate on each as they may differ slightly. We do hope that you find a shoe that is a perfect fit for you. Kind regards, Janice - customer services.

Posted 3 years ago

“Delighted with my shoes BUT l sent you an email regarding discount for recommendations. No reply from you.”

Helpful Report

Posted 3 years ago

Thank you for your review. We reply to all emails within 24 hours, so I am sorry if you have not seen a reply to any query you have made. . You do get a discount if you refer a friend who has not ordered with us before, your friend first of all gets a discount and then you would also get one once they have ordered. If you copy and paste the link below, this has instruction of what you would need to do. https://www.charlesclinkard.co.uk/refer-a-friend-i293?situation=footer I hope that this helps. Kind regards, Janice - customer services

Posted 3 years ago

“I have just placed another order using your website, which I found problematic on this occasion. It would not allow me to change the delivery address!”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry you encountered a concern when ordering online, we can see an order has been received and we are currently processing this for you. Our Customer Services Team are here 7 days a week and can help place an order, simply call 0345 241 7742 and a secure payment will be processed as well as delivery information and confirmation sent via email We hope you will return in the future Kind Regards Nicola-Customer Services

Posted 3 years ago

“Such a shame that postage has to be paid each way. The shoes were exactly what I wanted but I made an educated guess on a size 6 to replace the size 7s which are now too big, only to discover that these were too small. By the time I paid again, I might as well embrace a completely different style from a local store where I can try before I buy.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry you found the style unsuitable for you and also that you needed to return the item As you sent back the shoes to us within 14 days of receiving these, we have now also refunded the delivery postage back to the method used when placing the order. If we can offer further assistance please contact our friendly Customer Services Team on 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Gabor shoes usually fit very well. However, I had to send my chosen pair back as too small. Reading other reviews, I ordered a larger size. I’d advise others to size up.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your feedback We appreciate your comments as this helps other customers to delide whether to make this purchase We hope you are able to find a suitable alternative and if we can assist with this please do get in touch Kind Regards Nicola-Customer Service

Posted 3 years ago

“Only 3 stars as I wouldn't expect to pay for returns. They're one of the few companies to provide Gabor in my size so I don't have much choice. The selection in my size is always limited. Orders always arrive quickly”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review We are sorry you were disappointed with our returns policy. We are also currently offering 365 days return and you are also welcome to visit a Charles Clinkard store with your items Please be assured your comments will be passd onto the relevant departments Kind Regards Nicola-Customer Services

Posted 3 years ago

“The shoes are comfortable but the inner sole has come lose.The delivery firm just chucked the shoes over the wall by my back door.Not happy with that. Thank you”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We have contacted you via your order to discuss the concerns with the insole We appreciate your feedback regarding the delivery and are disappointed that care was not taken with your parcel, we have passed on your comments to the courier and asked them to take more consideration when delivering our customers orders. If we can offer further assistance please do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 3 years ago

“The three pair of shoes arrived in good condition. Unfortunately one pair didn't fit well, more my problem than the shoes and had to return. This is where I have a gripe. The return procedure is cumbersome. Unless I was doing something wrong, a return label could only be printed off if using the designated service. Our local shop has been closed so not possible to return through that route. It was therefore more convenient to use a post office and designing return label which was faffy.”

Helpful Report

Posted 3 years ago

Thank you for your review. You can return your unwanted items any way that you wish. The label on our webiste is available to download only if you wish to use it. Royal Mail is fine. Alternatively if you have a Charles Clinkard store anywhere near, you can take there for full refund. We are sorry to hear that you found this faffy and hopet hat it will not put you off ordering in the future. Kind regards, Janice - customer services.

Posted 3 years ago

“I don’t usually order shoes online but have shopped exclusively online for clothes for over a year now. The problem with Charles Clinkard is the cost of delivery and returns. The shoes I ordered were far too big and after paying for delivery and return postage it turned out to be a very expensive “try on” will not be using again. All the clothes retailers I use offer free returns and if I had realised Charles Clinkard don’t I wouldn’t have ordered. Nothing wrong with the speed of delivery and the return admin was handled quickly but I had to return with proof of delivery to receive my refund of the cost of the shoes. Too costly for me I’m afraid!”

Helpful Report

Posted 3 years ago

Thank you for your review. You can take an order for return to any Charles CLinkard store for refund if you have one close to you, and we also have a link on our website for Collect + which is £4.49 for up to 10 kilo in returns. This means that you can send many items back at one low cost. With regard to delivery, we do charge for orders onder £40. If the amount, as your order was, is close to the £40 mark, you could add a polish or laces to bring it up to the £40 and then you would not have to pay any postage. We are sorry with your disappointment and will pass your comments on. Kind regards, Janice - customer services.

Posted 3 years ago

“So disappointed. Bought usual size 5 and a half g. I have two pair of hovercraft shoes same size and width which are perfect fit unfortunately Patsy pumps have hurt my feet from day one. Tried wearing them indoors with socks to soften but to no avail. Feel they are too narrow so not true to size. £80 gone to waste. How do you get it right if normal size usually works?”

Helpful Report

Posted 3 years ago

Thnak you for your review. We are sorry to hear that these shoes were not a good fit for you. We do allow up to one year for you to return unworn items to us for full refund to allow for the shoes to be tried in the home for fit. We do thank you for your comments and hope that this will help others when they are browsing. The leather will stretch in time as it warms so if these shoes have been worn outside, hopefully they will become more comfortable for you. Kind regards, Janice - customer services

Posted 3 years ago

“hi .. actually i received the wrong pack of shoes which was for infants so i returned it already ,, please give my money back if possible... Thank you sukhdeep kaur”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We have checked your order and the style requested is for an infant and not an older child. We can see you are returning this to us and will ensure a refund is processed once we have received If we can offer further assistance please let us know Kind Regards Nicola-Customer Services

Posted 3 years ago

“In general the service was good. However the size I ordered was too big so I needed to return the shoes. Not so happy having to pay over £11 to return them. The refund was however prompt.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are delighted you enjoyed the ordering experience and will ensure your comments are passed onto the team. With reference to returns, we do offer 365 days to send back an item which is unworn and you are also welcome to take into a Charles Clinakrd store. Additionally you may find Collectplus a more cost efficient option , it is £4.49 for up to 10kg and ideal for larger items. You do need access to a printer however it also offers a tracked service. We hope you will consider returning to us again in the future. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Returned both pairs of boots as even though they were my size 36 they were to big for me. Not Charles Clinkards fault every brand seems to size differently”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry to hear the styles ordered were not suitable for you. If we can offer assistance in finding an alternative please contact our friendly Customer Services Team on 0345 241 7742 or drop an email to sales@clinkard.co.uk. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Good shoes and good price. But I would not order again as had to pay postage to send another pair of shoes back .”

Helpful Report

Posted 3 years ago

Hello Thankyou for taking the time to leave a review. We are sorry to hear you will not consider returning in the future for your footwear, we do offer 365 days returns as well as the option to return into a Charles Clinkard store. If we can offer assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Very difficult buying shoes online - I ordered two pair of the same style because I didn’t know what size to get. Neither fitted so ended up costing me £11 to return them and ended up with nothing!”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We do ask customers to pay towards the returns costs however there are more economical methods you can use: Collectplus is £4.49 for up to 10kg and is ideal for sending multiple pairs or heavier items. You would need access to a printer for this service. You can also return via our stores if one is local to you and we also offer 365 days timescale into which you can return your items unworn and in the original packaging if possible. We hope you will return in the future for your footwear needs and please do not hesitate to contact us for additional assistance. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Ordered some shoes and a handbag. The order was received in two deliveries.Easy to order though incorrect fit of shoe was sent. Contacted Clinkards by telephone who forwarded a return label by email ( on second attempt) . Found the explanation of how I was to receive the correct shoe a little confusing. Had to clarify by email. Received the correct pair within the week and they are fine.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry for the confusion regarding your recent order and also that the information provided was not informative. We will pass your comments onto the teams involved to ensure these are taken on board If we can offer assistance in the future please do get in touch. Kind Regards Nicola-Customer Services

Posted 3 years ago

Charles Clinkard is rated 4.8 based on 46,783 reviews