Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,787 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,787 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

Charles Clinkard 5 star review on 9th August 2024

Charles Clinkard 5 star review on 20th July 2024

Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the shoes in a sale. I wasn’t informed they were either returned or ex display. They had a sale sticker in the bottom of one shoe, each shoe was laced differently, the spare ‘pair’ was one lace and both shoes had wear marks on the soles. Most importantly the uppers were marked up too. It didn’t help that they were put in a box without any tissue between them. Really quite poor. If I had time ( imminent wedding ) I would have returned them. I thought the price was good, but I expected new shoes. I’d really like a response from Clinkards- I’m sure this in not how they normally operate, but it was a poor experience for me. :-(”

Helpful Report

Posted 6 years ago

Hello Steven Thankyou for your review. Items are sourced from stores as well as our warehouse, any concerns with the quality of the pairs of shoes should be raised during our rigorous checking procedure and we are disappointed you received this particular pair. We contacted you recently regarding this however have not had a reply. We have sent further information across today and look forward to assisting you further. Kind regards Nicola-Customer Services

Posted 6 years ago

“Good selection of sale shoes at good prices, however it took nearly one week to be delivered to my home.....!”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Standard delivery is free and dispatched within 5 working days, this does not include the weekend I am afraid. I have checked the order and can see this was dispatched on the 4th working day for you on a overnight service. We are disappointed with your review however appreciate your feedback as this helps to reflect the different level of service that we offer. If further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Not yet let see I have requested for return thanks”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We look forward to receiving your return and processing any further additional requests that you may have. We hope we can raised the rating you have given and if we can help with any queries please do call 034 5241 7742. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Nice items well packed.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your email. We are pleased that you enjoyed your recent purchase however are disappointed we did not quite hit the mark. If there is anything we can do to assist please do give us a call on 0345 241 7742. We look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Watch out - spent time figuring out which Saltwater size I needed, but Clinks sizing translates this into UK sizes! Too big and have to return”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We have included details on the Saltwater style within the description to assist customers with their decision. As they are a US brand, the sizing on the sole and box will reflect this however we can understand this would be confusing. If you call our Customer Services Team they can offer advice on the range and provide more information regarding the sizing, the telephone number is 0345 241 7742, lines are available 7 days a week. We appreciate all feedback from our customers as this reflects the true level of service which is offered. We are sorry that on this occasion we did not meet the high standards you would expect, we hope we can restore your faith in the future. Kind Regards Nicola-Customer Services

Posted 6 years ago

“The bag that I ordered for my granddaughter is lovely.Sadly the shoes that I ordered for myself were later removed as out of stock so a little disappointed.”

Helpful Report

Posted 6 years ago

Hello Valerie, Thankyou for your review. The Heavenly Kylie were a low stock item, this means there are around five pairs or less left in the company. We are sorry we were unable to fulfill this for you and can understand your disapppointment. We are pleased to hear your grand daughter loved her backpack and if we can help further please contact our friendly Customer Services Team on 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 6 years ago

“I ordered a pair of sandles for my daughter which turned out to be slightly small . So upon returning the item and asking for one size up, the only thing i received was an email saying my money has been refunded into my account,full stop. i did go back to their website to see whether or not they did have the size i requested, and yes it was available but i chose not to place an order after that.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We have checked your order for you and on receiving the return, our Customer Services Team looked into what stock was available and unfortunately at that time, the size was out of stock. We forwarded an email to let you know and that we would refund, we are sorry if this was not received. It may have gone to an alternate folder such as a Spam or Junk email folder. As we receive stock on a daily basis however on rechecking the availability of the size 36 which was requested I am afraid this is not available. We are disappointed to hear your feedback and hope you will order from us again in the future. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Just bought a pair of shoes and on day they were delivered price went down by £20 !! Would have thought for goodwill if nothing else they would have charged reduced price. Will not buy infuture other than if in a sale !!!!!”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. The Gabor Ruffle in metallic Silver were reduced down to £55.00 however the colour requested on your order was the Nightblue Nubuck, this is not in our current sale at this present time and correctly priced at £75.00. We are sorry you were disappointed and a link is atatched to show the price differences which we hope will assist you. https://www.charlesclinkard.co.uk/women-c1/shoes-c2/ruffle-womens-punched-detail-casual-shoes-p12929 If we can offer further assistance please do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Good sales offer”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are pleased you enjoyed our sales offer however are disappointed to see your three star review. If there is anything further we can help with please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“I ordered fit flops but wasn’t happy with them as the fit flop logo which was depicted on the side of the sandal I ordered was missing - I rang customer service and the lady was so pleasant and helpful and emailed me a pre paid label to return them.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your message. I'm pleased my colleagues were able to rectify the issue for you. Please be assured we will update the image on our website. I hope you can accept my apologies for any inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 6 years ago

“A timely delivery”

Helpful Report

Posted 6 years ago

Thank you for your review. We are pleased to hear that you are happy with our delivery service. With regards, Janice Ruddock - customer services.

Posted 6 years ago

“Delivery good but was annoyed having to pay for return. Won't purchase from this company again”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that you will not be ordering from us again, we do offer a free delivery service in the UK but as stated in our terms and conditions, we do ask the customer to cover the cost of returns. This is something that we look at from time to time, the service that we offer with the free delivery is very popular and you can return to store if you have one close to you. We do hope that you will change your mind and may order from us again in the future. With regards, Janice Ruddock - customer services.

Posted 6 years ago

“I ordered three pairs of Gabor shoes amounting to over £209.00. Three pairs of shoes arrived on time. One pair of shoes arrived in the correct box but the wrong shoes were inside. Rang your offices and all was explained and a return label was sent to me. Returned the incorrect shoes, rang Charles Clinkard and told them I had returned them and so they sent me a further correct pair of shoes. Sadly the delivery, whilst I took time off work, did not arrive when it was promised. I had to ring Charles Clinkard to tell them and they arrived safely the next day. Just inconvenient and another thing to have to organise in a very busy life.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review. We are genuinely sorry that you were not sent the correct shoe in the first instance and that you have had this inconvenience. With regards to the the second delivery, we are unsure of why there was a delay as the courier did have the package and we also expected the delivery to be with you the day before. I hope that you are happy with your new shoes and thank you for your customer and hope that this will not put you off ordering in the future. With regards, Janice Ruddock - customer services.

Posted 6 years ago

“Polite staff.Prompt service”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Is there any thing further we can assist with to increase your review score? Please do give our friendly Customer Services Team a call on 0345 241 7742, we are available as late as 8pm Monday through to Thursdays. Kind regards Nicola-Customer Services

Posted 6 years ago

“The difficulties started when I tried to get the label for the return of the shoes as neither pair fitted. The sales person was excellent, unfortunately the shoes didn't fit. I got to the end of the returns procedure, confirmed payment to Collect Plus but could not get the label. A member of your Customer Services staff couldn't help, but gave me their 'phone, which is not manned. So I shall have to take to the Post Office and pay again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We were sorry to hear that you have been unable to get in touch with Collect + with regards to the payment of your label with them. We have your contact details and will let you know the number that you need to call to contact Collect +. We were really happy to hear that you have had an enjoyable sales experience and hope that you found something that is more suitable for your requirements. With regards, Janice Ruddock Customer services.

Posted 6 years ago

“This is the third pair of shoes I have bought from you and unfortunately they all went to my friends due to inappropriate sizing. I suggest that each pair of shoes should be labelled by its original size and English size or vice versa.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. As we stock a large range of continental brands, there is no uniformity in size conversion, its difficult to make a comparision between each shoe especially as the manufacturing process can be different. Before purchase you are welcome to drop us a line here by emailing help@clinkard.co.uk, we can then assist you in your choice and offer further details to help you make an informed choice. We are sorry you were disappointed and appreciate your feedback, if we can assist further do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“The shopping experience was fine but the DPS delivery was a let down. I left instructions to leave in a secure place which was ignored . The card left said we will deliver tomorrow, waited in then had a closer look at the card and in smaller writing it said Monday to Friday. Why not leave a weekend card on the Friday that says will deliver Monday. When my item arrived the box was damaged the item was ok but had lost one of the decorative stones which I glued back in place.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are sorry you were disappointed with your delivery experience. Please be assured we have raised your feedback internally with DPD for them to investigate. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“They look lovely I got them for my daughter to wear but she haven wear them yet. So I don't know if are comfy”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review. We are pleased to hear that you like the shoes and hope that your daughter finds them very comfortable. With regards, Janice Ruddock Customer services

Posted 6 years ago

“the communication with telesales staff was good and they were helpful”

Helpful Report

Posted 6 years ago

Hello Mandi Thankyou for your review. We note that altough your feedback is fantastic there is only a three star score. Is there anything we can assist with on this occasion to help improve this? You can call 0345 241 7742, the lines are available 7 days a week and as late as 8pm Monday to Thursdays. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Estimated delivery time was met, but it certainly wasn't worth paying for Express Delivery, as the express timeframe is several days and not next working day. Sadly shoes didn't fit my child and so I had to return the shoes via recorded delivery, and at my own expense.”

Helpful Report

Posted 6 years ago

Hello Annie, Thankyou for your review. Express delivery is dispatched within 2-3 working days however this does not include weekends. We are sorry you were disappointed with this service. Returns are payable by our customers or you are welcome to return to a Charles Clinkard store if one is near to you. We have contacted you seperately regarding your disappointment and hope we can restore your faith in shopping with us. Kind Regards Nicola-Customer Services

Posted 6 years ago

Charles Clinkard is rated 4.8 based on 46,787 reviews