Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,787 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,787 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

Charles Clinkard 5 star review on 9th August 2024

Charles Clinkard 5 star review on 20th July 2024

Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were ok but had no comfort to wear they had no bounce felt hard . I,also payed a fee for next day delivery but waited days for a email to say they were shipped so really it's not next day delivery”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. The Clarks Tealite in Silver are an online only item and when placing your order the options for the delivery time should only have been standard 2-5 working days. We have checked this again today to ensure the service we can offer is reflected accurately and appreciate you bringing this to our attention. We have contacted you directly regarding this and are sorry for any inconvenience caused. Kind Regards Nicola-Customer Services

Posted 6 years ago

“All was good but was disappointed my 15%summer15 code was used if I ring to query can thi be rectified?”

Helpful Report

Posted 6 years ago

Hello Diane, Thankyou for your review. We have contacted you directly via your order with regards to your query. We look forward to speaking to you. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Handbag which matched shoes”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We have contacted you via your order regarding the comments above to offer further assistance. We look forward to speaking with you. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Happy with my purchase but your website isn't very good and had to ring a member of your staff . She was very helpful and located my reward vouchers . This wasn't easy and it should be .”

Helpful Report

Posted 6 years ago

Hello Norma Thankyou for your review. We are sorry you were unable to complete your query online and please be assured your feedback has been passed on to our Specialist Team to look into. We are pleased our friendly Customer Services Team were able to assist and hope you will continue shopping with us in the future. Kind Regards Nicola-Customer Services

Posted 6 years ago

“The shoes are too big and you have to pay postage to return them. Most companies give free returns these days so I wint be shopping at Charles Clinkard again”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Our standard free delivery is a popular choice with our customers, with no minimum spend you can receive your items within 5 working days. Currently we ask customers to pay towards returns, items can be taken into a local Charles Clinkard store, Royal Mail offer a variety of services and Collectplus is £4.49 for up to 10KG in weight, ideal for larger items and multiple returns. We are sorry you were disappointed, your feedback is appreciated and helps reflect the true service we offer. We may look to adjust the returns in the future Our Customer Services Team are available on 0345 241 7742 and lines are available as late as 8pm Monday through to Thursdays. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Received my order quickly”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review. We are pleased to hear that your order was quick to reach you. With regards, Janice Ruddock- Customer services.

Posted 6 years ago

“Good product, prompt service & delivery - Thankyou !”

Helpful Report

Posted 6 years ago

Hello John Thankyou for your review. We are pleased to hear you received you product and the experience was very positive however how can we help to increase your rating? If you can give us a call on 0345 241 7742 or send us an email at help@clinkard.co.uk we will of course assist you. We look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Staff seemed hostile towards us in the Guildford branch on the Sunday we purchased”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave us feedback on your recent visit to our Guildford store. We pride ourselves on the experience our customers receive in store, so it is very disappointing to read you didn’t experience this! Our Guildford branch only ever receive positive feedback, so this is something we very much want to investigate and ensure doesn’t happen again. I have passed all your comments over to the store manager at Guildford to address the concerns you raised. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Hello:) if ever asked again in regards to extra charges ..This is what I was charged by Canada Customs .... $22duties $13taxes $10 handling fees . To be exact it was an extra $52.18:( I do love these shoes but see this as way more than I would have paid for the shoes. I just thought I would share this information with you Thank you”

Helpful Report

Posted 6 years ago

Hello Debbie Thankyou for your review. We appreciate your comments and also the information kindly provided. We have contacted you seperately regarding this and look forward to assisting you in the future. Kind Regards Nicola-Customer Services

Posted 6 years ago

“The sandals I ordered were much more “blingy” than they looked in the picture and were not me at all so I’ve had to return them. £4.49 to return via Collect Plus is excessive to me and I won’t be ordering from you again. Disappointed.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We offer free delivery which is dispatched within 2-5 working days. There is no minimum spend and it is a very popular choice with our online and instore customers. We currently ask customers to pay towards returns, items can be taken into one of our Charles Clinkard stores for an exchange or a refund. Additionally there are services such as Collectplus which is £4.49 for up to 10KG in weight. Royal Mail also has extra options which are convenient and cost efficient. We appreciate your feedback as it reflects the true level of service offered by Charles Clinkard, please be assured we will look into our returns policy in the future. If we can offer assistance do not hesitate to get in touch. Kind Regards Nicola-Customer Services

Posted 6 years ago

“I have not received the the item I ordered yet”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We have contacted you via your order to discuss the above further. We look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 6 years ago

“I managed to buy a pair of sandals and a pair of shoes but not from the local store which could only offer me two pairs in size 9 as most of their stock had been recalled. Ordered online and were delivered while I was away which meant a round trip of about 10 miles. I think that in May when you are looking for sandals they should be available. I was told the best time to shop would have been in February. Apparently this is being driven by the manufacturers, but it’s very annoying for customers! Also why can the store not have the same access online as customers st home? They could not find what I wanted in the store so I had to log in at home. Otherwise lovely comfortable footwear and great service, thank you, from me and my feet!”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We appreciate all feedback from our customers as it helps to reflect the true level of service offered across our stores and online. Please be assured we are consistently reviewing the stock we offer and we can fully understand your frustration regarding the availability of styles. If we can assist further do not hesitate to contact us on 0345 241 7742, the lines are available 7 days a week and as late as 8pm Monday through to Thursdays. We hope you will return to us in the future and look forward to any queries you may have. Kind Regards Nicola-Customer Services

Posted 6 years ago

“The items ordered arrived in a fair time,well wrapped although the plastic outer bag and one shoe box had been damaged. However, one pair of shoes had to be returned and you pay for the postage of returns”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Items are checked prior to dispatch and we are sorry your products did not arrive in the condition you would expect. With regards to our returns, we offer a flexible free delivery service which is dispatched within 2-5 working days. You also have no minimum to spend however we do ask customers to pay towards the returns. Returns can be taken into a local Charles Clinkard store, via the Post Office where various services are available. Additionally you can opt to use Collectplus which is £4.49 for up to 10kg, If we can offer further assistance please do not hesitate to call us on 0345 241 7742, our lines are available 7 days a week. Kind Regards Nicola-Customer Services

Posted 6 years ago

“The sales assistant understood my needs and was able to offer my size in 2 of the styles I was interested in. I settled immediately on one pair of Rieker mules and I was able to order in-store the 2nd style I liked. Delivery was free, and the shoes, which fitted perfectly, were delivered in a few days.”

Helpful Report

Posted 6 years ago

Hello Jane Thankyou for your review. We are pleased to hear you had such a positive experience within store. We would like to know how we acn change your review from a 3 star to a 5 star? If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Shoes arrived unfortunately not the correct size and I didn’t want to take a risk if the next size didn’t fit because you have to pay quite a lot for postage!”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We offer a fantastic standard delivery with no minimum spend however ask customers to pay towards returns or take into a Charles Clinakrd Store. On checking your details you are close to the Stoke outlet and this will be useful in the future. You can also use Collectplus which is £4.49 for up to 10KG , you just need access to a printer and you can drop off at a local point. If we can offer assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“I found the online website very frustrating as it was very difficult to establish a password initially as I was a new customer. Once account opened the transaction was straight forward and I got the shoes I wanted very quickly.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We appreciate all feedback from our customers as this helps to reflect the true service offered both online and instore. We are sorry you had a concern with our website and are pleased to hear you were able to place a successful order. We hope you will return in the future and if you would like to order via telephoone please call 0345 241 7742, our friendly Customer Services Team are available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Disappointed the delivery driver did not knock or ring the bell as I was home. A card was put through the letterbox and the parcel left at the side of the house.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We appreciate your feedback regarding your experience with your order. We are sorry the delivery process was not up to the standard you would expect and we have passed on your comments to them regarding your disappointment. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Really happy with the fast delivery however very disappointed to have to pay £4.49 to return a pair of £25 trainers that I bought for my son because they don’t fit. I have chosen to exchange for the bigger size and sincerely hope I don’t get charged delivery for them. Returns should be free. This will affect future decisions to order from Charles clinkard.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We offer free standard delivery with no minimum spend however currently ask customers to pay towards a return. Returns can be taken into a Charles Clinkard store within 35 days of receiving your item. A refund or an exchange can of course be processed in store. I note on checking your details that Kirkcaldy is close by and this would be a convenient option for the future. Please be assured there will be no extra delivery charge and if the item is unsuitable do not hesitate to use the Return to Store option. We look forward to offering further assistance in the future. Kind Regards Nicola-Customer Services

Posted 6 years ago

“they didn't make me happy the shoes have been returned. they are described as leather they aren't the right innersole was damaged. you shouldn't advertise things as leather when they aren't i am very disappointed in you for this . i have claimed a refund plus postage in view of wrongly claiming that they are something they are not.”

Helpful Report

Posted 6 years ago

Hello Betty Thankyou for your review. Please accept our sincere apologies for the confusion and also for the quality of the items sent. Please be assured we have passed on your comments regarding your concerns internally as items are rigorously checked before dispatch and on this occasion this request was not fulfilled. Our Customer Services Team have now been in touch regarding your return and we hope we can restore your faith in Charles Clinkard. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola - Customer Services

Posted 6 years ago

“Detailed time of arrival. What about how to improve service?? Very expensive to return items as well as paying for postage.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We currently ask customers to pay towards the cost of returns, you can opt to return to a store or additionally a small fee paid via the Post Office. There is also a service called Collectplus which is £4.49 and covers up to 10kg in weigh, ideal for larger orders and multiple products. We are sorry you are disappointed with our returns policy, please be assured we appreciate your feedback regarding this and will of course review this in the future. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

Charles Clinkard is rated 4.8 based on 46,787 reviews