Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,783 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Tell us how Charles Clinkard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

Charles Clinkard 5 star review on 9th August 2024

Charles Clinkard 5 star review on 20th July 2024

Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely shoes but a sizing issue with my order”

Helpful Report

Posted 2 years ago

“My trainers arrived quite quickly but I was very disappointed to find that they had been worn and had obviously been returned. There was no packing in them, the laces were undone and the labels on the bottom dirty. I did think about returning them but would have had to pay to do that so I reluctantly kept them. I will not be ordering anything from them again. I gave 3 stars because of the reasonably quick delivery by Royal Mail.”

Helpful Report

Posted 2 years ago

“The shoes were delivered quickly, but I had to send them back. This was due to excessive wear to the right shoe, which had obviously been tried on many times and was a different colour.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We have sent a message via the review to gain more information Please accept our apologies for any disappointment this has caused you Kind Regards Nicola-Customer Services

Posted 2 years ago

“I was pleased with the choice of products but unfortunately the cost of returning my boots was high and there is not a store near my home. So I feel it has cost me £7.00 just to try one boot on and return. It was not clear when I ordered that I would need to pay for the return. So because of this I would not recommend to others.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. Thank you for your email. We are sorry to hear the boots are unsuitable and that you were unaware returns were payable by the customers. This is included on the terms of our website and You have 365 days to return an item for a refund or exchange, providing it is unworn and in a good condition. You can also return to one of our stores I have included the terms for you -https://www.charlesclinkard.co.uk/returns-i17 and e appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 2 years ago

“My order arrived & on time. I have a quality problem with my blue check slippers. The lining is very cheap & well below the quality of the same but different colour slippers that arrived together. Bad standards 😒”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are sorry to hear you were disappointed with the quality of the slippers We will of course pass your comments onto the manufacturer. We hope you find another style within our range. With regards, Nicola-Customer Services

Posted 2 years ago

“Boots far to narrow. Returned”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are sorry to hear this style was unsuitable for you. Your feedback is appreciated, as your comments will help others when they are browsing and looking for a shoe for themselves. We hope you find an alternative style which is suitable within our range. If you have any enquiries please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 2 years ago

“So I've ordered two pairs of boots and both are great and I need to decide which to keep- fantastic quality. My gripe is I have to pay for delivery and pay for the return !! So that's over £10 in postage!!! Had I known this I would have looked into ordering through my local store. Come in Mr Clinkard its not on and you're being greedy !”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are sorry to hear you are disappointed with delivery and returns with Charles Clinkard We do offer free standard delivery on orders over £40.00, any premium services like Next Day do carry an additional charge should the customer opt for these Returns are also payable by the customer and you can return via any service convenient to you however many people do opt for the Post Office. Additionally with our 365 day returns policy gives our customers flexibility and items can also be taken into a Charles Clinkard store as long as you have proof of purchase. The items do need to be unworn and in the original box if possible. We appreciate your comments regarding our returns and will ensure your input is forwarded to the teams who take care of this aspect. We hope you will consider returning in the future. Kind Regards Nicola-Customer Services

Posted 2 years ago

“The service I received in terms of turnaround time and updates was good. Unfortunately, buying shoes online isn't great because you need to try them to check they fit & are comfortable. Whilst I am a definite size 35, the size 35 shoes I bought were much too small. It cost me £8.95 to return them for an exchange but sadly there was no stock available to exchange for a bigger size. So I feel that I have wasted £8.95 & ended up with no shoes. A costly & unproductive encounter.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are sorry to hear of your disappointment with regards to the sizing of your recent purchase. We offer a free standard UK delivery on spends over £40.00 however do ask for returns to be paid for. Although a tracked service is recommended we do leave this down to the customer on how they choose to return and also there is the option of taking back to a Charles Clinkard store. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. If our Customer Services Team can assist in the future please can you call 0345 241 7742 or send over an email to sales@clinkard.co.uk KInd Regards Nicola-Customer Services

Posted 2 years ago

“Good service, but returns cost too much, I shall think twice before ordering again”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 2 years ago

“I returned these boots , they were too big”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are sorry to hear the shoes were unsuitable. We do stock a wide range of standard and wide fitting shoes and hope you find something suitable within our range. If you have any enquiries please do not hesitate to contact us. With regards, Nicola-Customer Services

Posted 2 years ago

“Products are fine & delivery fairly prompt but I will not buy from you again as I disagree that I have to pay for returns.”

Helpful Report

Posted 2 years ago

We offer a free standard UK delivery on a spend of £40.00 and over,however, we do ask the customer to pay the returns cost. Although we recommend a tracked service, we do leave it down to the customer to choose which service to return by. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Ordered size 5.5 ,that is what it said on the invoice ,but the shoes were 3.5 so no good .However the person I spoke to at customer services wasd excellent and very helpful”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are very sorry for the error on your order. Our Customer Services Team were able to assist and we hope the concerns raised are now resolved. Kind Regards Nicola-Customer Services

Posted 2 years ago

“In the past I have always been able to purchase shoes and boots size 3 narrow fit. But in the last few years all I have ordered are far to big for me, rarely do the shoes and boots come on sizes 2.5 sadly though both of my recently ordered boot are lovely they're far to big I think that my days of being able to buy my foowear from CC is ending.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are sorry to hear you have been unable to find a suitable fit for you and we will ensure your comments are passed onto the relevant teams who select our styles for the seasons Please contact us on 0345 241 7742 if we can help you source an alternative, we are open 7 days a week. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Service was very good however I ordered two sizes of same shoe and had to pay for return of pair not required. Over the last couple off years I have ordered on line from many companies and have been entitled to free returns even if ordering two sizes of a particular item. Hence the three stars.”

Helpful Report

Posted 2 years ago

Thank you for your review. We deliver free of charge, but do ask customers to cover the cost of returns, or you can take back to a Charles Clinkard store. There is a link on our webiste to Collect + where for £4.49 you can return up to 10 kilo or you may return by any postal service that you wish. We do review this from time to time and pass on customer comments, so thank you. Kind regards, Janice - customer services.

Posted 2 years ago

“My choice of style was great as was the speedy delivery and communication but sadly I paid 20% more than I should as the shoes came with a further reduction sticker still in place which would have made them a far better deal. Note to self - shop around more”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. Thank you for taking the time to leave a review. We are pleased to hear you are happy with your purchase. With regards to price advertised on the box, this has been placed on the box in error however have sent an email regarding this. We hope this does not deter you from ordering in the future Kind Regards Nicola Customer Services

Posted 2 years ago

“Efficient delivery and returns. Returns should be free considering cost of footwear.”

Helpful Report

Posted 3 years ago

Thank you for your review. Our delivery is free within the UK, but we do ask customers to cover the cost of returns. There is a link on our website with Collect + where you can buy a label for £4.49 and this will cover up to 10 kilo in returns. You can also take to any Charles Clinkard store and they will issue a refund or arrange an exchange for you. We do allow up to a year for this, so long as the shoe is unworn. Kind regards, Janice - customer services

Posted 3 years ago

“I was sent the wrong size of shoe. I made a round trip of 20 miles to return the shoes rather than incur a postal charge. I have now reordered the item in store and await the arrival of the correct size The staff in my nearest store were very pleasant and helpful.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that you were sent an incorrect size. Please be advised that if you had contacted us before the return, we would have arranged the postage for you as we would not expect a customer to pay for the return of an incorrect item. Thank you for letting us know that the store were able to resolve this for you and we do hope that when you get the shoes that you wanted, that you are happy with your purchase. Kind regards, Janice - customer services

Posted 3 years ago

“When I went into the shop in York I knew which shoes I wanted I asked for my size and was told that it was only available in a blue I wanted black but was told it could be sent to me post free so I agreed I needed to wait as the sales assistant was serving another customer while she was ring up the other sale a different assistant appeared I explained about the shoes being in wrong colour and I would pay for them and they would be posted to me this is where I think things got mixed up with the other customer I was sent the wrong shoes”

Helpful Report

Posted 3 years ago

Thank you for your review. We apolologise sincerely for the experience that you have had with placing an order instore. I do hope that you have been able to get the shoes that you wanted and am genuinally sorry that a mistake was made with your order. Kind regards, Janice - customer services.

Posted 3 years ago

“I won’t be ordering again because I thought it would be free returns - cost me £15!!!!!”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review We offer free standard UK delivery on orders over £40.00 however do ask for returns to be paid for and include the details of this within our terms and conditions and also on the item listing. You are also welcome to take into a Charles Clinkard store and they can help process a refund or an exchange for you. With 365 days to return, as long as the items are unworn and with the packaging we are happy to receive these back. We are sorry you are disappointed with our returns policy and will ensure your comments are forwarded onto our Web Team Kind Regards Nicola-Customer Services

Posted 3 years ago

“Happy with the shoes, but unhappy with the delivery process. I paid for next day delivery. Instead you tried to deliver a day later when I was out so I eventually got them on Tuesday having ordered and paid for the shoes and next day delivery on Saturday.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review Next day delivery is a guaranteed next working day service for orders placed before 5pm. Orders placed after 5pm will be processed as soon as possible, but may be dispatched the next working day. Any orders placed at the weekend will not be dispatched until the Monday for Tuesday delivery. Next day delivery is charged at £5.99 and is available on items that we have in our central warehouse. This is because some items have to be sourced from our stores and will take a little longer to process. If next day delivery is available, you will be able to select the service at the checkout. We have checked your order and this was placed on the Saturday, the delivery for this would be Tuesday at the latest An attempt was made on the Monday however there as no one available so DPD reattempted and posted the item on the Tuesday. We are sorry you were disappointed on this occasion. Please do not hesitate to cotnact us further if we can offer assistance. Kind regards Nicola-Customer Services

Posted 3 years ago

Charles Clinkard is rated 4.8 based on 46,783 reviews