Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,783 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

Charles Clinkard 5 star review on 9th August 2024

Charles Clinkard 5 star review on 20th July 2024

Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely boots but, as has been said in some other reviews, too narrow, so too tight. Not sure how they can be described as a wide fitting. Delivered in good time and easily returned at local shop”

Helpful Report

Posted 2 years ago

“Had I purchased from a shop I doubt I would have chosen them as they make your socks/tights fall down and ball up under your feet”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are disappointed to hear your comments and can see our Customer Services Team have been in touch regarding this. If any further assistance is required please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Slippers had to be returned as unfortunately too big. Won't be buying again from Charles Clinkard online as p&p for returns as well makes this a bit too expensive!”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are disappointed with your comments regarding our returns policy and will ensure these are passed onto the relevant teams. A separate email has been sent and we are sorry for any inconvenience caused. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Disappointed. Shoes scuffed on arrival and were returned immediately”

Helpful Report

Posted 2 years ago

“The slippers were great! But by accident instead of ordering two pairs of size six I by mistake ordered a size 6 and 8 . so had to send one pair back which cost me £5 to return. I reordered the size 6 on Amazon they offer free returns whereas buying them directly from Charles Clinkard I had to pay £5 which makes them more expensive. I will only buy them on Amazon now.”

Helpful Report

Posted 2 years ago

“I was very impressed with the quick delivery of my trainers. However, the Sketchers trainer's description is poor. Fastening is described as lace-up, they are false laces and cannot be tightened or adjusted and therefore they are not lace-ups. This is very disappointing as I have narrow feet and always need to have shoes with laces with can be tightened. I would not have ordered these if I had known this and I am now having to pay for the postage to return these to you.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review We are sorry the listing did not advise the laces were not adjustable. These comments have been passed on to the team who list the products to ensure this is updated for other customers. A separate email has been sent for you regarding your return and does not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Purchased Fly London Nilo boots. They are on their way back to CC, they were scratched, had no labels and didn't have the 'brand new, just out of the box' look or feel. They were full price, not sale items!!”

Helpful Report

Posted 2 years ago

Thank you for your email. We would like to thoroughly apologise you have received your items in a poor condition. We employ a rigorous quality check procedure in our dispatch area and we would like to apologise that on this occasion it seems your order has been missed. Once the items are back with us, our Customer Services Team will be in touch to discuss. Kind Regards Nicola-Customer Services

Posted 2 years ago

“I've rated this 3/5 because the returns are not free. It was a pain sorting out the return process without a printer as well. I wouldn't buy from this company again based on that as most companies offer free returns now, so I'd buy from them”

Helpful Report

Posted 2 years ago

Thank you for your review. We are pleased to hear you were happy with the quality of your items, but it is unfortunate to hear they did not meet your requirements. With regards to returns, we offer a free UK standard delivery with a minimum spend of £40.00, however, we do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. Your feedback will be passed on to the team and if you have any enquiries, please do not hesitate to contact us and we hope this does not deter you from shopping with us in the future. Kind Regards, Nicola-Customer Services

Posted 2 years ago

“The packaging was poor, the shoe box was damaged and the film which covered the shoes had clearly been used before, sad for an Xmas present to my partner, it made a nice pair of boots look a bit secondhand.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a review. We are naturally disappointed to hear you have received your item packaged poorly. The item should have been re-packaged prior to being dispatched and we will investigate this internally with our dispatch team to see how this has occurred. We have sent a seperate email regarding this and apologise for the inconvenience. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Bought a pair of dressy shoes from you as part of my wifes Christmas present, I was disappointed to find a very battered shoe box and creased wrappings when I opened the parcel from you. The shoes seemed not to have been used to my inexpert eye but if I wrap the shoe box up as I planned it will be disappointing on Christmas morning. I expected a more professional service from Charles Clinkard.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that this has happened. When we do not have an item left in our warehouse, as we have several stores around the country, we may ask for a pair to come back to us to fulfil an order, this has happened on this occasion, so your shoe may have been tried on in store. All orders should be checked before dispatch so that they go out they are nicely packaged, we are sorry that on this occasion this does not appear to have happened. If you would like to call us on 0345241 7742 we could look into this for you and see how best to resolve this. Kind regards, Janice - customer services.

Posted 2 years ago

“Disappointed in Clinkard’s lack of sizes to suit me & my husband every time we go to any of your shops”

Helpful Report

Posted 2 years ago

Thank you for your review. We do stock shoes from many Countries and this year we have been disappointed that there are some delays in getting new deliveries. We hope that this will resolve soon and hope that next time you go into a harles Clinkard store, you will find a lot more choice. Kind regards, Janice - customer services

Posted 2 years ago

“I take a larger size ladies shoe (uk 9) and have bought many pairs from Charles Clinkard as they have a great selection available. It's generally fine but recently I've found they sometimes list a size 8 as a size 9. It even says size 8 on the boxes. This is really frustrating as I just end up sending them back. There's no problem getting a refund but I'm still out of pocket for the postage as it's not free. Please stop listing 8's as 9's! And note an EU42 isn't really a 9!”

Helpful Report

Posted 2 years ago

Thank you for your review. We go with the Companies guidelines as to the size so we are sorry to hear that you have had something that you find is not correct. An EU 40 is a ladies 7, 41 is an 8 and 42 should be a 9. However this is a guideline and some manufacturers do vary slightly. Your comments will help others who are browsing, and we do hope that you have been able to find something more suitable for your requirements. Kind regards, Janice

Posted 2 years ago

“The boots were lovely but the toes were scuffed. Not badly, but these boots weren't cheap I phoned and got a returns label and an agreement that a new pair in my size would be put to one side for me. They weren't. Sold out. So, lovely boots just not a great experience.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a review. We would like to apologise once again you receive your item in a poor condition. We employ a rigorous quality check procedure within our dispatch area to ensure the best products for our customers. Please be assured we will investigate how this occurred. It is unfortunate we were unable to source a replacement pair however hope this will not deter you from returning to us in the future If we can offer assistance please do contact us on 0345 241 7742 or email sales@clinkard.co.uk Kind Regards Nicola - Customer Services

Posted 2 years ago

“Boots were nice enough but unsuitable so returned. I won’t be ordering again given returns are not free.”

Helpful Report

Posted 2 years ago

“I wanted to be sure my purchase was leather, no one was sure, one member of staff knew it was coated leather but wasn’t in store at time I arrived to collect order. This resulted in me requesting a refund which was processed. The staff member came back as I was about to leave. I had another pair ordered which were too small. I therefore had two refunds totalling £270. When confirmed boots were leather I purchased them. The youngest member of staff dealt with me, a pleasant and patient girl.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We try and include as much information about our products online and we are sorry there was confusion regarding one style. We are however delighted the team in store were able to assist and hope you will return in the future. If any queries arise in the future please do let us know Kind Regards Nicola-Customer Services

Posted 2 years ago

“Ordered online to be delivered to my home paid £5.99 for the privilege of home delivery .recorded instructions were to be left with DPD to have them take to a chemist where its difficult to park .delivery not good at all won't use this service again .”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a review. With regards to the delivery, we would like to apologise you incurred an issue, we have fed this back to DPD directly. We do offer Royal Mail as an alternative, simply place the order and call the team on 0345 241 7742 and we can ensure this is selected as your preferred delivery. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Product was good but didn't fit so had to return. Delivery took quite a few days and return of boots was very expensive. The majority if companies now offer free returns”

Helpful Report

Posted 2 years ago

Thank you for your review. We do deliver free of charge and ask customers to cover the cost of returns. If an exchange is needed we will again pay the postage to you. If you have a Charles Clinkard store near to you, then you can pop your order into store and they will arrange a refund for you. There is a link on our website to Collect + this is £4.49 and covers up to 10 kilo of returns. I hope that this helps for future reference should you order again. Kind regards, Janice - customer services.

Posted 2 years ago

“The shoes were nice, but rather wide so had to return them. Was not very impressed that I had to pay for returns though as most other companies give you a free return label.”

Helpful Report

Posted 2 years ago

We are pleased to hear you were happy with the items however it is disappointing that they were not suitable. With regards to returns, we offer free standard UK delivery over £40 which are dispatched within 5 working days, however do ask customers to pay towards the cost of the return. This is included on our terms when placing the order. You can of course return to a store if one is near to you however there are cost efficient ways of sending back your order. Although we do recommend a tracked service, there are different levels of service and cover you can choose at the Post Office when returning. You can return via Collectplus which is £4.49 for up to 10KG and is ideal for larger items or multiple orders, the link to this option can be found in the returns section of our website. We appreciate the feedback regarding the returns policy and will pass this onto the correct department, as we are constantly reviewing our policies to ensure the best service for our customers. Kind Regards, Nicola-Customer Services

Posted 2 years ago

“Shoes arrived on time in good condition but the wrong colour I decided to keep them but would suggest you take greater care or are your staff colourblind”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are sorry to hear you received the incorrect colour. There appears to have been a possible mix up during the dispatch process however we have ensured your disappointment has been passed on to the team who took care of your order. We hope this will not deter you from ordering again in the future. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Steffi59 Josef Seibel shoes , size 7, (41) not in stock at shop in the Mall Cribbs Causeway. Was told they could be delivered free. Received size 6.5 (40). Called regarding return. No free postage. Had to travel for an hour to return. Shop said they did not have 41. Found Shuperb on line they delivered and for £1 extra allowed free returns. Disappointed with Charles Cliknkard for ordering wrong size and costing me half a day traveling to and from shop to return.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear about your experience in store. We pride ourselves in customer service, and are disappointed to hear you were unhappy with the customer service you received. Your comments have been passed onto the team and we hope you will reorder with us again Kind Regards Nicola-Customer Services

Posted 2 years ago

Charles Clinkard is rated 4.8 based on 46,783 reviews