Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,786 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,786 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

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Charles Clinkard 5 star review on 20th July 2024

Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to order the shoes 3 times on Saturday 11th April as there was a 20% discount, however, it would not accept the code, so I ended up paying full price !! I did email at the time to query this, and so far as of today 23rd April have not had a response. Bit disappointed, but happy with the shoes.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry you were unable to apply the code. I can confirm this was updated for you on the 24th April 2020 and the amount was refunded back to the card originally used. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I am usually shopping in your Cheltenham so online is a newish experience. The quality of the products purchased is excellent, as always. I found that using Royal Mail was less than excellent. I know times are difficult but 3 days later than they said was disappointing. I have today, received a purchase delivered by courier within 40 hours from online purchase and cheaper. I still like you for footwear”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We have encountered delays with orders due to the recent COVID pandemic and we are sorry to hear yours took longer than anticipated. We do pass the orders straight to the postal service and hope they arrive soon however hope you will return in the future to order from us either online or in the store. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Wasn't happy that I had to pay delivery and pay for the shoes to be posted back as they didn't fit. Wouldnt buy from here again”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review. I can see on this occasion you paid for an expedited delivery however should you wish to shop with us again in future, we offer free standard delivery on all our products. I hope this information helps. Kind regards, Rosie, Customer Services.

Posted 4 years ago

“Lovely shoes but a bit small so I needed to send them back to get the next size. I was pretty annoyed to hear that I had to pay the return postage in order to get the replacement pair. I have returned the original pair at my expense of £3 but I will be getting the replacement from John Lewis. I think this was a very bad service for a £95 pair of sandals. I have learnt my lesson. Shame because I used to often buy shoes at Clinkards but no more!”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry to hear your first pair were not suitable. We offer free standard UK delivery however do ask customers to return their orders at their own cost. We will ensure your comments are passed over to the relevant department and appreciate the time you took to leave your review. Kind Regards Nicola-Customer Services

Posted 4 years ago

“One of the shoes had been used as a try on and had crease marks on it”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry your shoes were creased, items are checked prior to dispatch and its very disappointing that these arrived with you. We have emailed via your order to gain further information and look forward to your reply. Kind Regards Nicola-Customer Services

Posted 4 years ago

“The customer service team are BRILLIANT! When DPD were rubbish they sorted the issue and handled my return without any complications. Sadly, the boots I bought for my daughter clearly had a sizing issue - enormous, which was so sad as they were sooooo pretty!”

Helpful Report

Posted 4 years ago

Hello Naomi Thankyou for your review. Naturally we are very disappointed with the experience you encountered with the DPD service and please be assured we are currently investigating this with them directly to ensure more care is taken in the future. We are delighted the Customer Service Team were able to assist you with this and we also look forward to receiving back the boots. I have passed on your feedback to both colleagues who assisted you and helped resolve the queries you had during the process of your order. We will be in touch once we have your return and again are very sorry for any inconvenience this has caused you. Kind Regards Nicola Waller-Customer Services

Posted 4 years ago

“Was really impressed at the speed of delivery, however disappointed at having to pay for return delivery at nearly £5, most other retailers do not charge. That said, I will not be using your services again, and will sadly find an alternative retailer.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola Waller-Customer Services

Posted 4 years ago

“Had to return shoes as one had obviously been tried on many times in a shop. I rung and the matter was dealt with quickly and efficiently, just waiting for the new shoes to arrive. Never had a problem before.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry you received poor quality shoes Items are checked prior to dispatch and it is disappointing these were sent to you. We can confirm our Customer Services Team have taken care of your exchange pair and these are currently in transit to you. If further assistance is required in the meantime please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Sorry but these boots are lovely but they are too big. I am a size 4 and all my other Joseph Seibel boots are size 4 but with these I could get my hand down the back of my heel. I couldn’t wear them like that, so will have to return them.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We appreciate your feedback regarding the style as this will help other customers decide whether to purchase this item. If further assistance is required do not hesitate to contact us, Kind Regards Nicola-Customer Services

Posted 4 years ago

“They didn’t, delivery took too long, then they missed out one pair of boots which was promised to be delivered the next day, didn’t arrive had to call back again they delivered the following day, not good service”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. Firstly please accept our apologies for the confusion you encountered during the delivery of your order. We are disappointed your items were not in the one package and also that you had to make an additional call to ensure your request was followed up. Please be assured this is a rare occurence and we hope you will take the chance and return to us again in the future. We have raised your comments with the team who took care of your order and if we can offer further assistance do not hesitate to contact us, Kind Regards Nicola Waller-Customer Services

Posted 4 years ago

“It didn’t, it took too long to arrive and I paid for express. Only to find I have to pay to return it as too big, I was going to get a smaller pair, but if their still not right it’s going to cost again to send back???? It’s shoes so their heavy. Who charges returns nowadays from a good company ???!!! No one”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. Express delivery is dispatched within 3 working days and does not count the weekend. We have checked your order received on the 31st January 2020, the item was dispatched on the Saturday 1st February 2020 with DPD arriving on the Monday. The order was within the timeframes for Express delivery and we are sorry you were disappointed with this. We offer next Day service as long as the order is placed before 5pm on a working day. This service is £5.99 and is available on selected products in our warehouse. With regards to returns, we do ask customers to pay towards the cost of sending back their order. Our returns policy is shown below https://www.charlesclinkard.co.uk/returns-i17 You can also return the items to a Charles Clinkard store and the link to find your nearest is: https://www.charlesclinkard.co.uk/map We are unable to comment on other companies policies regarding returns as its down to their individual terms and conditions. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Good service and shoes arrived within 24 hours. Thank you very much”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are delighted with your comments and wonder if there is anything we can do to improve the rating given? If you have any queries we can help with please call 0345 241 7742, we are open 7 days a week and as late as 8pm Monday through to Thursdays, Kind Regards Nicola

Posted 4 years ago

“Stylish and classy, but don't fit well on my foot, around my foot arch, too loose. Also I have found the same pair, much cheaper through a different supplier, so have returned them.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry you found the style unsuitable and look forward to receiving your return. We do offer price match service and I have included the details below for you which may become useful in the future: https://www.charlesclinkard.co.uk/price-match-promise-i282 If further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Product I ordered was a sale item, but I was disappointed that the item I received had damaged packaging. I haven’t returned the item as it was only the box, the items were fine, but had I purchased in store myself I would have queried whether there was further discount as the box was damaged in a couple of places.”

Helpful Report

Posted 4 years ago

Thankyou for your review. The box is there to offer protection to your items and on this occasion it appears it has done this during the transit of your order. We note this was for a shoe care kit and are sorry for the disappointment this has caused, more care should have been taken to protect this item and fully understand your frustration and have contacted you seperate to offer a resolution. We hope this will not deter you from returning to us again in the future. Kind Regards Nicola-Customer Services

Posted 4 years ago

“There was a lack of seating in children’s area which made it hard for staff to get through,although staff were very helpful and patient. I thought the tv was a good idea but not the balloons as little children can be a bit rough with them”

Helpful Report

Posted 4 years ago

Thank you for your review. Please can you let us know which shop that you visited by emailing us on sales@clinkard.co.uk This will allow us to take a look at the seating arrangements and also to improve our service within the store. Thank you for your comments, we do hope that we can make some changes that can improve customer experience. Kind regards, Janice Ruddock Customer services

Posted 4 years ago

“I have given a 3 star rating, so why would you think the visit made me happy? I appreciate that retailing is difficult. In the last 6 months both my wife and I think the quality of the the shoes and the customer service has declined. It is now sadly just another shoe shop.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sincerely sorry to hear that you have not had a good experience with Charles Clinkard shoes. We pride ourselves on our Customer service and would very much like to hear of why you feel that the service that you have was not up to standard. If you could email us at sales@clinkard.co.uk with the name of the store, we can possibly arrange in house training as we are disappointed that you feel that our customer service is not as good as it should be. Thank you for your comments, this is the only way we find out if there are areas where we can improve. We do hope that you will contact us and look forward to being able to improve our service. Kind regards, Janice Ruddock Customer service

Posted 4 years ago

“Goods arrived quickly”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review. We are pleased to hear you are happy with the delivery of your order and hope you like your new purchase. We hope you choose to shop with us in the future. Kind Regards, Demi Bandeira Customer Services

Posted 4 years ago

“Order received promptly however unfortunately there was a mark on boot. I had to contact your service email team to resolve. Offered return or 10% off which was arranged.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are delighted to hear our Customer Services Team were able to assist you with your query and are genuinely sorry for the mark on the boots. Items are checked prior to dispatch and this mark was overlooked. We hope you will return in the future. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I'm sending the shoes back they were all marked. Very disappointed as it is costing me £4.49 to send tge fsulty item back. I will never use your site again”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We source stock from our warehouse and our stores, they may have been tried on or on a display but they quality of the item should be as expected. We are disappointed to hear your pair are marked. We have sent you a seperate email regarding the return of these items and look forward to hearing back from you. We hope we can restore your faith in shopping online with us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Prompt delivery and efficient telephone service”

Helpful Report

Posted 4 years ago

Thank you for your review. We are really pleased to hear that you are happy with our service and hope that you will visit us again in the future. Kind regards, Janice Ruddock Customer services

Posted 4 years ago

Charles Clinkard is rated 4.8 based on 46,786 reviews