Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,786 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,786 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

Charles Clinkard 5 star review on 9th August 2024

Charles Clinkard 5 star review on 20th July 2024

Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Frustrating that the lady ordered the wrong sized foot measurer so I had to go back tot he store to take it back... they were even reluctant to do it till they understood if was their fault the order was wrong...”

Helpful Report

Posted 4 years ago

Hello Thankyou for your email. We are sorry to hear of the issues encountered in the store. We will ensure the Manager is made aware and to ensure further training is given. We hope this will not deter you from ordering again. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Actually, I tried on the shoes when I received them . Ordered my size 39 , unfortunately the shoes were too tight , and not enough space on the length for toes. I have returned them to you . Hopefully should arrive early this week . Also spoke to a person I. Customer service. Please refund .”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your email. We are disappointed to hear the shoes ordered were not suitable. As size is personal there is no guarantee a style will fit specially as many factors can affect this. We look forward to issuing a refund and hope you will return in the future. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Order was rather slow. Description was not accurate. On this order I was rather disappointed”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We are naturally disappointed to hear you were not happy with the delivery of your order and the item ordered. Our free standard delivery is up to 5 working days for dispatch, although we do aim to get orders out as soon as possible, we do sometimes have to wait for items to arrive at our Head Office which may take a few days. If you chose to order with us in the future, we do offer faster delivery options such as express delivery which is £2.99 and dispatch is guaranteed within 3 working days. With reference to the description, the shoes are a D fitting, which is classed as standard fit in this brand and not wide unfortunately. Kind Regards, Demi Bandeira Customer Services

Posted 4 years ago

“Service helping to fit my babies shoes was great, however I had a promotional code that they wouldn’t accept. Turns out it was for online purchases only. Would have expected them to honour it out of goodwill, especially as retail stores are generally struggling. I don’t know why they would encourage buying online rather than using stores.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We have located the online order with the discount code used, this code was for first time orders and would be issued once the newsletter was signed up to. We have contacted you further regarding this and hope we can restore your faith in online shopping and also within our stores. Kind Regards Nicola-Customer Services

Posted 4 years ago

Hello, Thankyou for your review. The promotion code was 5% off your first online order if you signed up to our popular newsletter. This would not be recognised within our stores as its a website offer only I am afraid. We have contacted you seperately regarding this to offer a resolution and are sorry you were disappointed. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I visited my local shop, Summertown [Oxford] and received excellent customer service from Salma. My chosen shoes have been ordered in a smaller size and the shop will ring me when they arrive. Thank you Salma for your help and lovely smile.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We are pleased to hear you were happy with your recent experience in store, as we pride ourselves as a company in offering a good service for our customers. Your comments will be passed onto the store. We hope you choose to shop with us in the future. Kind regards, Demi Bandeira, Customer Services

Posted 4 years ago

“Online experience excellent- quick turn round. Unfortunately Boots didn’t fit. ( I have since got a pair that are gorgeous.) I went to CC in Sidmouth - to be greeted (gleefully) Oh we can’t deal with those Boots you bought them on line. It would have been so nice to say ‘ we are really sorry! but oh no - we can’t deal with you!! Customer service - 0 points!!! I only wanted to try on the narrower leg boot so I would know if they were any better fitting. When I said that I would actually buy the narrow boot from CC Sidmouth they miraculously were able to deal with me changing the boots. Confusing??? It’s not about the returns policy but the attitude of CC staff. Not a good experience. I was so excited when I learned of CC opening in Sidmouth ( we are from North Yorkshire) and have always bought from your stores Northallerton, Redcar,Middlesbrough. In fact I have recommended CC to many friends and work colleagues since the opening of Sidmouth but no longer ........ My customer experience was very poor - your merchandise is still wonderful . Maybe you have a staff training issue. Thank you.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. Firstly we are delighted the order process was smooth and efficient however are disappointed with your experience within our Sidmouth concession. We will ensure your comments are passed directly to the management within the store to ensure additional training is offered and we would like to offer a sincere apology. We hope you will give the store another chance and if we can offer assistance in the meantime please give us a call on 0345 241 7742, our lines are available 7 days a week. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Customer service is very good. Sadly I had to return two pairs of shoes due to them being ill fitting. As I live in Guernsey it cost a lot to return these items. Postage was not refunded so I ended up spending nearly £20 on postage alone.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We are pleased to hear you were happy with the Customer Service received from our team. With regards to returns, we offer free standard UK delivery dispatched within 5 working days, however do ask customers to pay towards the cost of the return. You can of course return to a store if one is near to you however there are cost efficient ways of sending back your order. Although we do recommend a tracked service, there are different levels of service and cover you can choose at the Post Office when returning. We appreciate the feedback regarding the returns policy and will pass this onto the correct department, as we are constantly reviewing our policies to ensure the best service for our customers. Kind Regards, Demi Bandeira Customer Services

Posted 4 years ago

“website and ordering easy but standard delivery took over a week”

Helpful Report

Posted 4 years ago

Thank you for your review. Our free delivery service can take a maximum of 5 working days to be dispatched. With Saturday and Sunday not counting as working days, this then can mean up to one week for delivery, although it is usually much quicker than this. I can see that your order was placed on the 1st October and we dispatched the order on the 2nd October, picked up by Royal Mail on the 3rd. For some reason, it does seem as though Royal Mail have been a little delayed in getting the order to you, I can see that they did try to deliver once and you arranged a second delivery, but we would have expected the order to be with you a little sooner than it was. We do hope that now you have the order, that you are happy with what you have received. If you do place another order in the future, we would be happy to send out DPD if you would prefer. Kind regards, Janice Ruddock Customer service

Posted 4 years ago

“Easy to order and items arrived quickly”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are happy to hear the order process was smooth and if we can help to increase the score given please do get in touch on 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Great boots but had to buy new shoelaces as one lace was twice as long as the other. Disappointing.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry to hear the laces were different lengths and also that you had to purchase a replacement pair. We will ensure that your feedback is given to Josef Seibel regarding this and we hope this will not deter you from ordering from the range again. If we can offer assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Recently purchased a pair of boots in two different sizes. These were a gift for my sister. I paid £170 each for these boots. So you would expect them to be delivered in a somewhat “quality” state. I was extremely annoyed and disappointed to find both the boxes they were delivered in were old, dusty and almost falling apart! And then when I opened the box, both pairs look as though they had been thrown into the boxes with absolutely no regard to how much a customer pays for good quality and good presentation when you buy from a high end store!! Now I feel embarrassed to gift these to my sister because they look as though they were bought in a sale where the boxes were crushed and gathered dust.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are naturally disappointed to hear you have received your item packaged poorly and would like to apologise, this is now how we would expect you to receive your order. The item should have been re-packaged prior to being dispatched and we will investigate this internally with our dispatch team to see how this has occurred. We have messaged you privately regarding this and please rest assured this is a very rare occurrence. We hope this has not deterred you from shopping with us in the future. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“The website was easy to use and the shoes were what I was looking for - a wide fitting, with a strap over the heel. They are comfortable and look smart . But the delivery was not very good. Unfortunately,whoever arranged the delivery, whether Charles Clinkard or DPD, the delivery company, failed to give our full address. The driver could not find the house (just the postcode is not enough) and I received a text telling me that ,as requested, my delivery would be changed. This was not requested, and it took some time to sort the problem out.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are pleased to hear you were happy with our website and your recent purchase. With regards to the delivery, we would like to apologise you incurred an issue. There was a technical issue with information feeding over to DPD on that day, and although we tried to rectify this as quickly as possible it did cause some intermittent issues for some parcels. We would like to thoroughly apologise for the inconvenience caused and please rest assured this is an isolated occurrence. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“Frankly, I'm amazed! I was very disappointed when your Burford shop told me they couldn't get the sandals that I so very much wanted in my size. I had tried on a pair that were slightly too large but they were extremely comfortable and would be ideal for tramping around in cobbles in European cities during my forthcoming holiday. The shop staff told me they had tried every way possible, including head office, to get them but couldn't. So I decided to have a go on line to see if anyone else sold this model. By chance, I rang your head office and, hey presto, the lady I spoke to was very helpful and a pair of sandals in the right size arrived by Royal Mail a few days later. I'm not actually complaining - but you did ask, so I thought I'd tell you!”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are disappointed the store were unable to assist however have apssed on your lovely comments to Rosie who took care of your order and ensured this was dispatched quickly for you. We appreciate all feedback and hope this will not deter you from placing further orders. Kind Regards Nicola-Customer Services

Posted 5 years ago

“One of few online to stock Crocs”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We hope that you found the order process smooth and that you are enjoying your recent purchase. If you have any further queries please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Loved the shoes I ordered ,unfortunately they didn’t suit as one pair was too big and the other too wide.o”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry to hear your shoes were unsuitable. As size is personal its difficult to guarantee a particular style will fit, we look forward to receiving your return and processing a refund/exchange. If assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Free delivery”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are pleased that you enjoyed our free standard delivery service. We hope you will return in the future. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Slippers were very narrow and small for size. Delivered reasonably quickly . Poorly packed for expensive slippers- looked like they had been sent out and returned several times!”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Items are sourced from our warehouse and our stores, they may have bene tried on or on display however the quality of the item should still be high and any packaging replaced/quality issues raised. We also appreciate your feedback regarding the fit of this particular style as it helps other customers with their shopping choice. If we can offer further advice do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I was served by Jordan at the Cribs Causeway branch. He was very helpful and patient with my 7 year old who tried on numerous school shoes. The problem being that she has very wide feet and a high instep. We finally found a shoe that fit. Unfortunately even though they were branded, they weren't what my daughter would have chosen. We had limited choice and time. We paid £60. Crazy money for a school shoe!”

Helpful Report

Posted 5 years ago

“I love buying from the Eldon square shop but the online experience was tricky as I wanted to click and collect it kept showing my personal address as the delivery even though I had selected the store (order took too long to place!)”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are very sorry to hear you had issues placing an order online and will ensure your feedback is passed to our technical team. Our website is made user friendly and placing an order to collect in store should be a smooth process and we appreciate you leaving comments regarding this. We hope this will not put you off ordering again and if we can assist further do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Inormally take a size 8/42, I ordered a size 9/42 and couldn't get them on. neither could my daughter who only takes a size 7, they were tiny and very narrow and I am not pleased having to pay postage to return shoes that were nowhere near a normal size 9/42.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. As size is personal and also different brands can vary with their size conversions, its difficult to say if a particular style ordered will fit especially if its one that hasnt been tried previously. We are disappointed to hear these were not suitable and you are welcome to take these back to your nearest store. If you input your post code into the link below this will beinr up your nearest store: https://www.charlesclinkard.co.uk/map We do ask customers to pay towards the cost of the return as we offer a free standard delivery service with no minimum spend with dispatch within 5 working days. You can use a service called Collectplus which you can find below: https://www.collectplus.co.uk/charlesclinkard This is £4.49 and covers up to 10kg in weight, ideal for larger items ie boots and multiple orders. Additionally you can use the Post Office which will have varying services and we do recommend tracked to offer reassurance to yourself. We appreciate the time you have taken to leave your feedback, reviews like yours will help our customers decide if this product is something they wish to purchase. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

Charles Clinkard is rated 4.8 based on 46,786 reviews