Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,786 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,786 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

Charles Clinkard 5 star review on 9th August 2024

Charles Clinkard 5 star review on 20th July 2024

Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am returning the sandals because they did not fit They were totally sized wrong they should be 42 but we're probably only a39 they were about 5 cm shorter than any of my other shoes”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear that you feel that this shoe is not the size that it is supposed to be. I have added notes to your order so that we can look into this once the shoes are back. We hope that you find something that is a perfect fit for you, and will email you with our findings on the shoes that you are sending back arrive here. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“Ordered the unicorn lelli kelli shoes for home delivery, shoes eere gorgeous just like my daughter wanted but was sent with last years socks with the bow on and not the pom pom ones”

Helpful Report

Posted 5 years ago

Thank you for your review. Lelli Kelly provide us with the socks that are to be sent out with the shoes. We are sorry if they were not what you were expecting. All of the socks that we have are the bow and we do not have any pompom to enable us to send any out for you. We are sorry if your daughter was disappointed. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“On time delivery.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are pleased to hear you were happy with the delivery of your order and that it arrived as expected. If you require any assistance in the future please do not hesitate us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“I enjoyed my experience at your Eldon Suare store. After a hectic day I was looked after by Vicki James ,who could.nt do enough to make certain the shoes I chose were comfortable and what I needed for a social event I was attending. The manager was also very pleasant when I went to the counter to pay for my purchase. I will certainly be visiting again.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are pleased to hear you were with the service you received in store, we pride ourselves in Customer Service so we are happy to hear of the experience in store. Your comments will be passed onto the store and we are pleased to hear you will be shopping with us again. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“The ordering and returns process with your company was very good. Unfortunately the shoes were so wide they were unwearable, I have never come across shoes that are not specifically sold as wide being this big. Then the delivery process was terrible. You used DHL the delivery was due, I was at home sitting looking out at the driveway, when an email arrived saying sorry they missed me but I was not in and I have a calling card. No driver ever came to my door or left a card. A total lie. Then on Monday for the repeat delivery I asked for it to be delivered to my neighbour. The email I received confirmed this was ok. But the driver left them on my doorstep no signature taken and my neighbour said no one came to her door. To make matters worse she looked on my doorstep for the said parcel when I told I had received an email saying it had been delivered and there was NO parcel. I phoned DHL, they contacted the driver who said it was on the doorstep and when I came home there it was. He must of come back and placed it there as it hadn’t been there 1 hour earlier. It is a amazing I actually ever received these 2 pairs of shoes. I will be very sceptical about ordering from your company again due to this experience. I returned them to the shop direct as I did not trust DHL. This cost me petrol and £3.90 parking to ensure they were received safely. Not impressed.”

Helpful Report

Posted 5 years ago

Hello Thankyou for taking the time to leave a review. Firstly, we are delighted to hear the order process was smooth however are very disappointed that the delivery process was frustrating. DPD are usually excellent and offer the one hour time slot and safe place option to give a choice to our customers and we are sorry for the confusion and also the mis advice provided whilst waiting for your new shoes to come. We have passed your comments directly to the courier, we do have the option of Royal Mail if you prefer, once you place your order if you give us a call on 0345 241 7742 and provide the order number we can add the request for you. Additionally, you could also opt to collect from a store, the store would of course contact you once they receive your order and you can then arrange a convenient time to visit. The style of sandals ordered are a wide fitting and as size is personal there is no guarantee they will be the perfect fit and we hope you will be able to find a suitable alternative We ask all customers to leave feedback as this helps to reflect the different experiences our customers have and we hope this experience has not put you off returning with us. We have emailed you with further information and advice about your experience and you will find this reply through your order. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Friendly service”

Helpful Report

Posted 5 years ago

Hello, Thank you for your rating and review. We are pleased to hear you found our service friendly. As a company we pride ourselves in Customer Service so it is great to you hear you were happy with the service received. If you require any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“All went smoothly , although I had bought these for a friend as I already purchased the same sandals identical as these, but somehow these were very small fitting and I’d already threw the battered box out, assuming they would be the same fit, something just isn’t right with them , so no box no receipt I’m stuck with these 🙈”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are sorry to hear your recent purchase is unsuitable. A private message has been sent to offer further assistance with regards to this. If you require any further assistance please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“Shoes are lovely. Well packaged. Only downside was delivery by Royal Mail. I wasn’t in and they wouldn’t leave parcel in safe place. Quite a performance to obtain delivery”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear that you were disappointed with your delivery. I can see that you requested a safe place to leave your order. We also use DPD, if you would prefer a DPD delivery we can add this detail to your order as they will leave ina safe place for you, just let us have the order number and we can let the dispatch team know for you. Thank you again. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“Customer Care were very good when I informed them that the wrong size shoes had been delivered. They kept their promise to phone back and arranged to have the right size pair on hold in store. However I was unhappy that (i) wrong size delivered in the first place and (ii) replacement pair had a sale sticker glued into the insole which was dreadful to peel off and for an expensive pair of shoes rather ruined the smoothness of the insole.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We would like to apologise for your overall experience with your order. This has been an error in our dispatch department, and we will investigate how this has occurred. Please rest assured this is a very rare occurrence. With regards to the sale sticker, we understand that the sale sticker being stuck on the insole can be difficult to remove, but this has been found to be the best place currently to position our sale stickers. Our stores recommend using a protector spray or hot soapy water to remove any residue of the sale sticker without damaging the inner sole. Your comments will be passed onto the correct department and we have messaged you privately to offer further assistance. We are pleased you were happy with the Customer Service received during this process and hope this experience does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“Easy website to navigate and to purchase from. Item was as seen but had to return as I don’t have high instep. Was disappointed. Expensive to return via recorded delivery too.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are pleased to hear you found our website user friendly when placing an order. It is disappointing to hear the item was unsuitable for you. We offer free standard UK delivery dispatched within 2-5 working days however do ask customers to pay towards the cost of the return. You can of course return to a store if one is near to you however there are cost efficient ways of sending back your order. Although we do recommend a tracked service, there are different levels of service and cover you can choose at the Post Office when returning. You can return via Collectplus which is £4.49 for up to 10KG and is ideal for larger items or multiple orders, the link to this option can be found in the returns section of our website. We hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“Great shoes. Plastic bag with three pairs of expensive shoes in was badly torn on arrival. Hole big enough that shoes could have been lost. Fortunately, this wasn't the case. Returns procedure fine.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We package our shoes securely and are sorry the packaging was torn when you received these. We will ensure the comments you have kindly given are passed on to our dispatch team as well as the courier who took care of your order. We hope you will return in the future. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Good service arrived promptly. Sadly front decoration on both sandals quite badly scratched. Ordered for an occasion so needed to wear them so couldn’t return.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are pleased to hear you were happy with the service and the quick arrival of your product. It is disappointing to hear however that your item was not of a high standard we would expect, and we would like to apologise for this. A rigorous quality check procedure is employed within our dispatch area to ensure the best products for our customers. Please be assured we will investigate how this occurred. We have messaged you privately to offer further assistance. If you have any enquiries, please do not hesitate to contact us and we hope this goes some way in restoring your faith in Charles Clinkard. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“Easy to order online and arrived promptly. Love the shoes however was surprised to see they had been previously worn. I don’t know if they were returns or had been on display and tried on in a shop but they had definitely had sweaty feet in them and were quite dirty on the front part of the soles.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Items are sourced from our warehouse and stores, they may have been tried on or on display however should not have been worn. We are very sorry for any inconvenience and have sent an email privately with further information. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“I find your website very slow to navigate, hence score of acceptable”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We appreciate your feedback with regards to our website, as we want our website to be as user friendly as possible. I will pass your comments onto the relevant department. If you have any enquiries, please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“I placed 2 online orders, one for delivery to home the other in store. The home delivery one was fine, the shop order was very unsatisfactory. It took a week and the wrong shoes delivered.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are pleased to hear you were happy with your home order. With regards to your order to collect from store, we would like to thoroughly apologise you received the incorrect item. A private message has been sent to offer further assistance with regards to this. Please rest assured this is a very rare occurrence and we hope this does not deter you from shopping with us in the future. If you have any further enquiries, please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“The online experience was great but the in store experience was very poor! Didn’t have size in colour wanted but had to ask for another colour in same style & size to check fit. Didn’t offer an alternative. Didn’t offer to order for me ...... so went out, had coffee & ordered online”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are sorry to hear about your experience in store. We pride ourselves in customer service, and are disappointed to hear you were unhappy with the customer service you received. We will pass this onto our area manager to deal with internally. Although you did not find anything in our store, we are pleased to hear you were happy with your online experience and were able to find the item you required. We would like to apologise again for your inconvenience. With regards, Demi Bandeira, Customer Services

Posted 5 years ago

“The service we received the second time we visited when we had to return the shoes from the first visit was brilliant. We had been sold the wrong size shoes for our 2 year old and the sales assistant re measured her feet and was very apologetic for the mistakes a different person had made before. She took a long time over making sure things were right this time.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. First of all, please let us apologise for the initial error which was made in store. However, we are pleased to hear the store were able to rectify this for you in an efficient manner and provide a good level of Customer Service which we pride ourselves in. We hope the second experience has restored your faith in Charles Clinkard and if you have any queries please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“I found Charles Clinkard and the shoes supplied very good but sadly their carrier performed poorly delivering the parcel to completely the wrong address. The carrier (DPD) were not easy to deal with and eventually with the help of Charles Clinkard I was told where the parcel was and I went to retrieve it myself. 9 out of 10 for Charles Clinkard but 0 out of 10, and could do better, for DPD. Hopefully Charles Clinkard will give serious thought to the couriers they employ in the future.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Please accept our apologies on behalf of DPD for the poor service which you encountered during the delivery of your order. We do have alternatives such as Royal Mail which you can opt for however you would just need to provide us with the order number once placed and we can add this request for you. We hope you will not be deterred from ordering again and do not hesitate to contact us in the future. Kind regards Nicola-Customer Services

Posted 5 years ago

“Love shoes ....delivered on time Very efficient service I usually shop instore at either Leeds or Ilkley where the service is also excellent”

Helpful Report

Posted 5 years ago

Hello Barbara Thankyou for your review. We are delighted with your feedback and will ensure everyone involved is passed your very kind comments. We are disappointed with your score however and if there is anything we can do to improve this please email sales@clinkard.co.uk. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“The web, the delivery time, was perfect. However, the status of the box was horrible.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are pleased to hear that overall your order experience was positive however are very disappointed the box arrived with you in poor condition. Please be assured that the box, before leaving on its journey was in good condition. The box is there predominantly to protect the goods however we fully understand how frustrating it would be to open the parcel and find damage. We have passed on your comments to the courier and would like to apologise for this. We hope this will not deter you from ordering again and if we can offer assistance do not hesitate to contact us. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

Charles Clinkard is rated 4.8 based on 46,786 reviews