Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,787 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,787 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

Charles Clinkard 5 star review on 9th August 2024

Charles Clinkard 5 star review on 20th July 2024

Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unhelpful”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We pride ourselves in customer service and are disappointed to hear found our service unhelpful. If you could please email further information of your experience to sales@clinkard.co.uk we can look further into this for you and hopefully offer further assistance. We hope this does not deter you from shopping with us in the future and hope we can resolve any issues you may have. With regards, Demi Bandeira, Customer Services

Posted 5 years ago

“Customer service very good”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are pleased to hear you are happy with the Customer Service received, we pride ourselves as a company in offering good Customer Service. If you require any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“Prompt delivery, but I had to ring customer services to amend the delivery address. The 15% discount was not applied.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your recent review. We are pleased to hear you were happy with our delivery service and that our Customer Services team were able to amend the address for you. With regards to the 15% discount, we are sorry to hear this was not applied on your order, we have messaged you privately to offer further assistance. If you have any enquiries, please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“The school shoes we bought from Cribs Causeway are good and the right fit and replace the same make of Start-rite shoes which are now wearing at the heal after 2 1/2 school terms. However I paid full price for the shoes in the shop approx £43 pounds for the black patent school shoes (12 e (2747-3)) which I later found the next day in the same size and make in the sale for approx £35 online, pounds so there is a discrepancy to the pricing of your shoes.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are happy to hear you were able to source a replacement pair of shoes which you are pleased with. We have messaged you privately regarding the price and hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“Quick delivery”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are pleased to hear you were happy with the delivery of your order. If you require any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“good range of shoes, but website not v user friendly - click on Sale and difficult to get Ladies shoes back on screen. Also when searching for Pickolinos took ages to get onto that website. Also I like to view ALL shoes of my choice of make but had to keep entering this. Then when came to pay I found the Chat box came up right where I needed to click and select how I was paying if it wasn't with Paypal, so initially couldn't find where to click. All these little things can get tedious and sometimes I have just clicked exit !”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear you experienced issues when placing your order with us and browsing our website. Your feedback is appreciated and will be passed onto our website team, as we want to ensure our website is as user friendly as possible. We hope you choose to shop with us in the future, and if more convenient, our friendly customer services team are available 7 days a week to place the order for you. Kind Regards, Demi Bandeira, Customer Services

Posted 5 years ago

“I like Charles Clinkard shoes and often purchase them, but I would have been much happier on this occasion if my 15% discount code would have been applicable for a longer period as I wasn't able to order fast enough before its expiry time.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear you were unable to place an order in time for the 15% discount. This ran from Friday 17th May until Monday 20th May. We are unable to extend the discount beyond this time. As you are a rewards customer, you will be informed of any upcoming sales or promotions. If you require any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“I found the shoes I was looking for but there was a mix up and I received the wrong pair. However it was sorted out reasonably quickly although I had paid extra for quick delivery and due to mix up that didn’t happen.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your recent review. Once again please let us apologise that you received the incorrect item. It was a mix up within our dispatch area and we will investigate this internally to see how this has occurred. We are pleased our Customer Services team were able to rectify this quickly for you and we are pleased you now have the correct shoes. We have messaged you privately to offer further assistance with regards to the postage. If you have any enquiries, please do not hesitate to contact us. Kind Regards, Demi Bandeira, Customer Services

Posted 5 years ago

“The registration process was dreadful. This system needs a serious update. I had to input the same information repeatedly. It took ages. It was only the discount code that prevented me from quitting.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear that you have had a problem with registering with us, we do update our system regularly and this should be an easy process for our customers to register with us. I will pass your comments on to the web team and see if there has been any problem today, you should not have to put in the same information repeatedly and we hope that you do not have any other problems in the future. You can always call us on 0345 241 7742 (which is only a local rate charge) and we would be happy to help. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“At first the person serving me was not at all helpful and, in fact, I felt she was quite rude and off-hand. However, things did brighten-up and she became much more pleasant. As I was buying two pairs of shoes, this was the least I could have expected. I have been a customer of Charles Clinkard for many years and know that I will usually find what I am looking for. On this occasion you did not have one of the shoes I wanted in the right colour, so this was ordered. I was very pleasantly surprised when the shoes arrived the very next day, free of charge! Well done!”

Helpful Report

Posted 5 years ago

Thank you for leaving your review. We were sorry to hear of the start of your experience within the store and very pelased to hear that this became better for you. We will tell the store of a valued customer experience as this will help to improve customer service for future visitors. Thank you for letting us know too, of the online ordering experience that you have had. It is good to know that this worked well for you and that the shoes arrived quickly for you. We look forward to you shopping again and hope that you visit soon. Kind regards, Janice Ruddock Customer service.

Posted 5 years ago

“Had a very pleasant experience in the Shop in Stratford upon Avon. Extremely helpful assistance and I had to order the above shoes, which I did on 5e Saturday and they were delivered to my home on Monday. Excellent. Really good shoes as well!”

Helpful Report

Posted 5 years ago

Hello Thankyou for your review. We are delighted to hear that you enjoyed your shopping experience within our Stratford Upon Avon store. We are also pleased that your order arrived quick and the shoes are just right. We note the rating of a three star and wonder if there is anything further we can help with to help adjust this score? If you have had any queries please email us on sales@clinkard.co.uk. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Had problems moving on online to pay so ordered by phone , good service on phone , helpful staff. Original email confirming order had wrong colour but was easily able to change . Good communication regarding delivery. About to order another pair of shoes.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are very sorry to hear you had concerns ordering via our website and we have ensured your comments have been passed to the relevant department for them to investigate. We are delighted our Customer Services Team were able to resolve the incorrect colour issue and the staff who took care off this for you have been updated. We hope you will return in the future and if you can give us a call on 0345 241 7742, we can assist you with any queries you may have. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Easy to use website, no free returns though”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are pleased to hear you found our website user friendly. With regards to returns, we offer a free standard UK delivery with no minimum spend, but do ask customers to cover the cost of returns. You can return an online order to a Charles Clinkard store or to our Head Office. You can use whichever method is convenient. We appreciate your feedback and are constantly reviewing our policies to provide the best service for our customer's. We will pass your feedback onto the relevant department. If you have any further enquiries please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“I really like the range of styles available at your company. I am however disappointed that I had to pay the cost of returning the shoes for an exchange. I think that it doesn't take into consideration that it is a risk to buy shoes online, because you can't try them on. I am very happy with the service otherwise, but will shop at Rogersons next time as they do pay for the mail, when a customer is making an exchange.”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. We are happy to hear you are pleased with the general service and styles we have available. With regards to the returns cost, we offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Looking at your order we can see a replacement pair has been put to one side for you, if these are no longer required please let us know so we can process a refund upon receipt of your return. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“I ordered 3 pairs of shoes but one pair are far too narrow, not as expected. I am not sure that your wide fit applies as you advertise and now I am having problems trying to send them back and at a cost of nearly £ 5 is not what I would have expected either. I am not sure, therefore, I will order online in future if I have any doubts about them. Sorry that is how I see the situation.”

Helpful Report

Posted 5 years ago

Hello Gerard Thankyou for your review. We offer free standard delivery however ask for the customer to pay towards the returns, this is included in our terms and conditions. We appreciate your feedback and will of course ensure your comments are passed on to the relevant department. Our Customer Services Team emailed you earlier regarding the returns query and we hope you have received the reply. If further assistance is required please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I cisired your shop at Freeport.. Stoke on Trent. (Cnanfed the name but can't remember what to) awful customer service. Had to ask for help and was told that I couldn't have my grandsons feet measured as the measure for his feet had broken.. months ago!! Why has this not been replaced??”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your comments. I have passed these to our Area Manager for these to be investigated and am sorry for any inconvenience caused. We hope you have been able to arrange a measurement for your grandson. Kind regards Nicola Waller Customer Services

Posted 5 years ago

“Happy with the product and delivery etc but very disappointed that I could not get the discount you offer to new customers, is that the way you reward loyal customers!!!”

Helpful Report

Posted 5 years ago

Hello, Thank you for your recent review. We are happy to hear you are pleased with your item and the delivery of your product. We do value all our customer’s and do regularly send discounts to our customer's. These are usually sent to those who are signed up to our promotional emails, if you would like to receive these emails please let us know and we can opt you in. Also, we have a Rewards Scheme for our customer's in which you earn points every time you spend with us, currently £1 = 1 point. If you earn 100 points within a 6-month period (March-August & September-February), you will be issued with a 5% voucher at the end of the redemption period. If you would like to be a part of our Rewards Scheme, please let us know and we can sign you up for this. Please rest assured we value all our Customer's and are constantly reviewing our service to ensure it provides the best experience for them. We appreciate your feedback and will pass this onto the relevant department. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“I wasn’t actually happy. I received my Ellis sandals in a partially crushed box, the left sandal was fine with nice internal packaging to keep the shape but the right one was grubby with no packaging inside. Obviously had been well tried on by someone else first. I was disappointed overall as I love receiving new shoes but felt let down. I will keep them as can’t be bothered to return but I think your quality control could be better for expensive items.”

Helpful Report

Posted 5 years ago

Hello Thankyou for your review. Firstly please accept our apologies for the quality of the item you received, items are sourced from our warehouse and stores and they may have been tried on or on display. Any issues with quality should have been raised before sending and we are incredibly disappointed this happened. We have contacted you via your order to assist and hopefully restore your faith in shopping online. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Told me my order would be delivered on Saturday - the day of my birthday! But in actual fact didn't deliver until the following Monday! Very disappointed !!”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are naturally disappointed to hear you were not happy with the delivery of your order. Our free standard delivery is up to 5 working days for dispatch, although we do aim to get orders out as soon as possible, we do sometimes have to wait for items to arrive at our Head Office which may take a few days. Our courier does not deliver on a Saturday unfortunately, so the next working day for delivery would have been the Monday. If you chose to order with us in the future, we do offer faster delivery options such as express delivery which is £2.99 and dispatch is guaranteed within 3 working days. Once again, we would like to apologise for the disappointment and hope you shop with us in the future. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“Nice shoes . Pathetic courier.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are delighted to hear you enjoy your recent purchase however are very disappointed the courier did not meet the standards you would expect. We have ensured your feedback regarding delivery has been passed forward and are sorry for any inconvenience that may have been caused. We do have alternative options available such as Collectplus or you can opt to have Royal Mail delivery your parcel. If you place a new order then send us the details to sales@clinkard.co.uk and we can add this as a special request. We hope you will return in the future and do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

Charles Clinkard is rated 4.8 based on 46,787 reviews