Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,783 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

Charles Clinkard 5 star review on 9th August 2024

Charles Clinkard 5 star review on 20th July 2024

Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only one complaint I have is the returns are paid at your own expense and don’t get refunded however I ended up getting my refund for the shoes even though I did want an exchange just unfortunately I had to pay for the returns”

Helpful Report

Posted 3 years ago

Hello Thankyou for taking the time to leave a review We ask customers to pay towards the returns cost and you also have 365 days into which to return as long as the item is unworn and in good condition. On checking your order, the item you requested for an exchange was out of stock so we processed a refund for you. We hope you will return to us again in the future and do not hesitate to contact us further Kind Regards Nicola-Customer Services

Posted 3 years ago

“Very disappointed receiving the Clarks shoes for school for my son, the shoes came with the laces double knotted done up as if they’ve been worn or tried on. The soles were dirty and dried mud around the sides and back heel. Needed for next day otherwise would have sent back no reply since this email from them! Terrible and won’t order again. £46 so not cheap.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry for the condition of the shoes received, items are checked prior to sending and it is disappointing these arrived like this. We have searched for your email however have been unable to locate this in our Customer Services inbox and an email ahs been sent with further advice regarding this. Kind Regards Nicola-Customer Services

Posted 3 years ago

“The gold colour appears more like plastic and though it is size 6 (ladies) It seems shorter and tighter then previous similar pairs I have been very satisfied with. Would have preferred proper tan leather.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review We appreciate your feedback as this helps other customers to decide whether to purchase this style. We will ensure the comments regarding the colour of the material are apssed to the manufacturer and hope this will not deter you from ordering in the future Kind Regards Nicola-Customer Services

Posted 3 years ago

“had to return item twice for various reasons very disapointed”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry to hear you were disappointed with your experience ordering online and hope you will return in the future for your footwear requirements If we can assist further please do get in touch Kind Regards Nicola-Customer Services

Posted 3 years ago

“The speed of service was excellent and also the customer service on the phone was great. However, in the current circumstances where shoes cannot be tried on, I was not happy about having to pay for return postage. My daughter still has no shoes for school as I am not prepared to risk another pair that doesn't fit that I will have to pay to return. We will have to wait until the shops open.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review We are sorry you were disappointed with our returns service We do offer 365 days returns for an unworn item and you are welcome to return back to the store as long as you keep hold of the invoice or order number If we can offer assistance in the future please let us know Kind Regards Nicola-Customer Services

Posted 3 years ago

“Shoes great but charging people to return items in the middle of a pandemic. Not a great customer service move. Can get the same shoes elsewhere with free returns so won't be using again. Sorry.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry you were disappointed with our returns policy, we will ensure your comments are passed onto the relevant department to look into We hope you will reconsider ordering again with us in the future and if we can help please do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 3 years ago

“I was really pleased to find a pair of shoes exactly the same as a favourite pair I had at a batgsin pricr. Not pleased though at the label stuck into one inner sole shich orovef impisdible to remove. So now I have the bottom half of a paper label in my new shoes.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are naturally disappointed to hear of the issues the sale sticker. We understand that the sale sticker being stuck on the insole can be difficult to remove, but this has been found to be the best place currently to position our sale stickers. Our stores recommend using a protector spray or hot soapy water to remove any residue of the sale sticker without damaging the inner sole. Your comments will be passed to the correct department and we hope you will return to us again in the future Kind Regards Nicola-Customer Service

Posted 3 years ago

“All seemed good until the boots arrived, I thought they would be real leather as they had originally been £70, it could have been clearer that they were not leather. On returning them which cost me £4.20 I was refunded just £35.00. Only when I questioned this was I offered my original delivery cost back, If this is my right then surely I should have been given it immediately. I don't think I will be ordering from Charles Clinkard again as I prefer to shop with a company I can trust to be fair.”

Helpful Report

Posted 3 years ago

“As I thought, you really have to try shoes on in a shop. It cost a lot of money for a pensioner to return the shoes - nearly £5 but you refunded my account promptly with the cost of the shoes and as a goodwill gesture paid the p & p delivery charges to me. I have not done purchasing on the internet before and will certainly not be doing it due to high return charges by the Post Office. Shoes were very narrow.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry you were disappointed with our returns policy, we ask customers to pay the cost of a return however we will ensure your comments are passed directly to the relevant team If we can assist further pelase do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 3 years ago

“Quite pricey and you have to pay for returns”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry if you felt that our shoes were pricey, our prices do compare favourably with other Companies and we would price match if you were able to get them cheaper elsewhere (excluding Ebay and online only retailers) With regard to returns, we do ask for customers to cover the cost, but do allow up to one full year for items to be returned for full refund so long as unworn, you can also return to any Charles Clinkard store. I hope that this information helps for future reference if you do visit our website again. Kind regards, Janice - customer services

Posted 3 years ago

“Very good service and range of products but always disappointed that returns aren’t free”

Helpful Report

Posted 3 years ago

Hello Thankyou for taking the time to leave a review. We offer free standard delivery on items over the price of £40.00 and we dispatch within 5 working days, We do ask for returns to be paid for however you can also return via our stores if one is local to you We will pass on your comments regarding our returns service to the teams who take care of this and are delighted you enjoyed the overall order experience Kind Regards Nicola-Customer Services

Posted 3 years ago

“First time I made a purchase with you very good delivery service unfortunately I had to return the sandels I purchased because they were faulty I was very unhappy that I had to pay for my return when if the sandels had been okay I would not have returned them so I was. very unhappy with this service”

Helpful Report

Posted 3 years ago

Thank you for your review. When we received the shoes, they were returned as too large. We were unaware of fault and would of course provided a label for you if we had known. Please can you call us on 0345 241 7742 or email sales@clinkard.co.uk just to advise what the fault was and we can look into reimbursement of the postage paid. Kind regards, Janice-customer services.

Posted 3 years ago

“Not 5 stars as have to pay delivery charge when order under £40 and don't offer free returns. Also delivery not the quickest”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that you were disappointed with the delviery charge. Unfortunately we do not have our own courier and this is paid to a postal service either DPD or Royal Mail for delivery. If the order is over £40 we pay the postal charge for you. You can take any return back to a Charles Clinkard store and have up to 12 month to do so, as long as unworn. We will pass your comments on, as we do review customers opinions. Kind regards, Janice - customer services

Posted 3 years ago

“Good service”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We notice you have left three stars. Is there any way we can help to improve this score? Please either drop us an email at sales@clinkard.co.uk or telephone us on 0345 241 7742 quoting your order reference number We look forward to hearing from you Kind Regards Nicola-Customer Services

Posted 3 years ago

“Good But the boots advertised as wide fit gave me blisters on bone. Shame So disappointed. Need extra wide”

Helpful Report

Posted 3 years ago

Thank you fo ryour review. We are sorry to ehar that this boot was not a good fit for you. We do allow time for people to try the items in their own home before wearing outside so that can check for fit, and ensure that they are comfortable before wearing outdoors. If these have been worn outdoors, if you wait until your blisters heal and then wear them around the home until your feet get used to them, you may find that they do become comfortable and you are able to wear them. I hope that this information helps. Kind regards, Janice - customer services If

Posted 3 years ago

“The boots arrived but were not matching sizes so had to be sent back. Surely someone should check this before they were despatched? One was a 39 and one was a 40.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sincerely sorry to see that this had happened and that we were able to correct this for you and get a new pair to you and the faulty pair back. With regards to the shoes that you received, all items should be checked before sending, we will mention this to the dispatch team and advise to be more vigilant and avoid disappointment to others. I know it is no excuse, but they are working at a reduced number due to social distancing and working hard to get all orders out on time. It was our error and we are sorry. We hope that this will not put you off ordering from us again in the future. Kind regards, Janice - customer services

Posted 3 years ago

“Everything was very well and good however I had to make a return and was disappointed we are asked to pay for this service especially during lockdown when we cannot visit a store”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review We are sorry to hear the items ordered were unsuitable. You have 365 days to return an item for a refund or an exchange, providing it is in unworn and in a good condition. We do ask for returns to be paid for and you are welcome to return via the method most convenient to you. We do advise tracked return however its your choice which works best for you. The address for returns is: Customer Services Charles Clinkard Eveline House Cannon Park Way Middlesbrough United Kingdom TS1 5JU We will ensure your comments are forwarded to the relevant teams and hope you will return to us again in the future. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I've been buying these sandals and wearing them all day every day since 1996; this is my 3rd pair in 24 years. The shoes are mainly as good s ever, apart from one thing - someone has decided that it would be a good cost cutting measure to reduce the amount of velcro you can use as an attachment and therefore, has reduced the amount of space you can use to connect the shoe ato the strap. This makes everything smaller and it means, for me, that the shoe is tighter. What a shame. Next time I need sandals, should the Lord give me the time, I will spend longer looking at competotors' sandals. I attach 2 (bad) photos to illustrate this. I didn't use the Clinkard website - I used Amazon, and the depiction was OK, though I wasn't looking or expecting reductions in strapping. Overall, not as good as previously.”

Helpful Report

Posted 3 years ago

“After my online purchase I had to phone as my purchase was not confirmed by email although the money had been taken from my account. I was worried that I had bought from a genuine site.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry an email confirmation was not issued to you. The confirmation is sent to the email address added within the order and we have forwarded your concerns to our technical team Please be assured we are a genuine site and hope you enjoy your order. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Excellent service, prompt delivery. Good quality boots. However I had to order 2 sizes as I was uncertain on the fit, only to find I have to pay to send back the other pair. Will not be ordering on line again, will have to wait for your shops to open.”

Helpful Report

Posted 3 years ago

Thank you for your review. You hav up to 365 days (yes one full year) to return the shoes to us unworn, so if you would like to return your unwanted item to one of our stores, this would be fine. They will arrange the refund for you. Kind regards, Janice - customer services

Posted 3 years ago

Charles Clinkard is rated 4.8 based on 46,783 reviews