Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,787 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,787 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

Charles Clinkard 5 star review on 9th August 2024

Charles Clinkard 5 star review on 20th July 2024

Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The boots were delivered on time sadly one felt very loose fitting so I have returned.I would like to say that the box the oops arrived in was battered and tatty looking like it had been used before.I was also unhappy with the cost of nearly ten pounds to return them.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry to hear your comments regarding the arrival of your parcel. Any concerns regarding the packaging of your order should have been brought to our attention before dispatch and please be assured we have raised this both internally and externally. We do ask customers to pay towards the cost of the returns as we offer a standard delivery service free with no minimum spend. Dispatch for this is within 5 working days. Items can be returned to a Charles Clinkard store if one local to you, additionally you can also opt to use Collectplus which is £4.49 for up to 10kg in weight and ideal for larger orders. We have contacted you via your order with further information and hope to restore your faith in shopping online. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I found buying was not easy, the website is not user friendly. I was afraid of buying two pairs of shoes, and was surprised when ONE pair arrived as I didn't realize I had actually bought them!!!!”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are very sorry you found the website not very user friendly, we will of course pass over your comments to the Web Team. Our website has been set up with filtering options, different methods or payments as well as adding alternative delivery options and we are very disappointed you found this not as helpful as online shopping should be. We are happy to hear you received your order and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Parcel arrived on time unfortunately the box was very battered so the gift looks a bit poorly”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are very sorry to hear the Hunters Kit arrived in poor condition,items are checked prior to dispatch and it is disappointing this arrived in the way you have described. We will contact you via your order to see if there is a way this can be resolved. We look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Delivery one week later than predicted edit ordered 18th, delivered 21st”

Helpful Report

Posted 5 years ago

Thank you for your review. Your order was placed on the 14th November and dispatched on the 18th. Our free delivery service does state that the time to dispatch can be up to 5 working days. It is not usually this long and your order was dispatched on the 4th working day. You can opt for a paid service, for £2.99 we can guarantee a dispatch within 3 working days or for £5.99 a next working day delivery. We do hope that this information will help for future orders. With regards, Janice Ruddock Customer services.

Posted 5 years ago

“I ordered a pair of shoes and the wrong pair arrived but they acted quickly to rectify this and resent the correct pair in good time.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are disapppointed that initially you received the incorrect style of shoes however are very plaesed to hear our Customer Services Team were able to resolve this quickly for you. items are checked prior to dispatch and this pair should have been brought to our attention before sending. We hope you will return in the future and if further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“The products are good, item was shipped promptly but we encountered delivery issues with DPD courrier”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We have checked the order the feedback relates to and the items were sent via Royal Mail, the parcels were prompt and arrived safely. We have contacted you further regarding the above and hope to speak with you soon. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I love these boots but unfortunately each pair I have received so far have been faulty. Badly marked leather and a scratch on one boot so I have had to return them. Not sure if I will try a 3rd time as it costs me each time. Is there no check for faults these days?”

Helpful Report

Posted 5 years ago

Hello Angela, Thankyou for your review. We are disappointed to hear that you received a marked pair of boots, during our rigorous checking procedure during dispatch any quality issues should of course be brought to our attention. We have contacted you via your order with further information and hope to speak with you soon. Kind Regards Nicola-Customer Services

Posted 5 years ago

“The fit was too small for me and I couldn't do them up so had to send them back, a great shame because I love Gabor boots! please make them bigger! on a separate note, £2.99 delivery is quite steep on boots that are almost £200 to buy and then another £4.99 to return them also isn't great...however the worst part was having to take them to a shop to return (no collection options are available) which was over half way to the store for us so I just returned them to the store to save some money! a free delivery / return option would be good but a collected returns option I would think essential in todays market!”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We offer a free standard delivery to all UK customers as well as optional guaranteed services and ask customers to pay towards a return. There are different options for a return which can work our more cost efficient including Collectplus which is £4.49 and offers a tracked service, the label can be accessed via our returns section, you then enter the order details and a label is sent across or you to print. You can then drop at a Collection Point near to you. The service covers up to 10KG in weight and is ideal for larger order/multiple items. Additionally you can also use Royal Mail, they do have different services which can depend on what is requested in the Post Office. Our stores will also take a return for you and also process an exchange as long as you have your online order confirmation and the items with you. We ask all of our customers to fill out reviews - to ensure our reviews are accurate and true reflection of the customer experience we provide. We very much apprecaite your suggestions and these will of course be taken on board. If we can assist further in the future please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Happy to exchange my faulty items i bought only 10days prior”

Helpful Report

Posted 5 years ago

“Order process was great and delivery prompt. But to avoid paying ridiculous postage to return product I ended up trekking to the store. Put me off ordering online again.”

Helpful Report

Posted 5 years ago

Hello, We ask that our customers cover the cost of returning any unwanted products to us. If your new shoes are not a suitable fit, or you’ve simply changed your mind, you have up to 35 days to return them to us. Please return your item to us, with proof of purchase, and we’ll be happy to offer a full refund or exchange. All we ask is that you send them back in unused condition. Returned products must be undamaged and intact - including any labels and protective materials - and be accompanied with all original packaging. Collectplus You can also use a service called Collectplus which is £4.49 and covers up to 10KG in weight, ideal for multiple items and larger orders. The link for this is here https://www.collectplus.co.uk/charlesclinkard If near to a Charles Clinkard store please take the item into the store with your paperwork and the items, a refund and exchange can be processed. We ask customers to pay towards returns as we offer a fantastic delivery service which is free sandard and dispatched within 2-5 working days. We ask customers to leave a review as this helps to reflect the service which we offer, your comments will of course be taken on board and we hope you will return in the future. If any further assistance is required do not hesitate to contact us on 0345 241 7742, we are available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Love the shoes, perfect as I couldn't get them In-store. However i was disappointed by the 'express delivery' time”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Our Express delivery service is dispatched within 2-3 working days and on checking your order this was fulfilled. We do offer a quicker service which is Next Day however this does depend on availibility of the stock and is £5.99 per item. We appreciate feedback from all our customers as this helps to reflect the true level of service offered and we are sorry to hear your disappointment. We have contacted you via your order and hope we can restore your faith in Charles Clinkard. Kind Regards Nicola-Customer Services

Posted 5 years ago

“you make me unhappy as you do not identify H fitting shoes with your website picture. otherwise I am satisfied with your choice and service.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Gabor are a continental brand and you can identify their fitting options using this guide: GABOR RANGES GABOR C = A STANDARD UK FIT GABOR C+ = A GENEROUS STANDARD UK FIT GABOR D = A WIDE UK FIT (G) GABOR D+ = AN EXTRA WIDE UK FIT (H) We are pleased to her you enjoy the great range of produts we offer and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“They are nice boots and comfortable - unfortunately one of the boots keeps falling down.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We have contacted you via your order regarding your query and are sorry to hear your feedback. We look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I’ve found I have to shop on-line to get my size 7.5 or 8. Store didn’t have any of my selections in anything bigger than a 7.”

Charles Clinkard 3 star review on 30th October 2018

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Our stores offer a good level of stock based on customer demand and we are disappointed you were unable to get sizes above a 7. We will pass across your comments to our merchandising team and hope you will return in the future. Kind Regards Nicola-Cutomer Services

Posted 5 years ago

“Happy with boots not happy with having to pay to send back extra pair not knowing which to choose”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are delighted to hear you loved your boots and hope you will continue to enjoy wearing them. With regards to returns, we do ask customers to pay towards these and there are many ways this can be processed. We ask customers to leave a review to help reflect the different level of services offered and we will of course pass your comments regarding our returns policy across. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Happy disapointed to pay £8 for returns which is very expensive and that was second class post for small boots and a pair shoes”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Returns are payable by our customers and you can use various services which would be efficient such as Collectplus which is £4.49 for up to 10KG in weight. This is ideal for larger items like boots or multiple orders where you would like to try numerous sizes/styles. You can also take into a Charles Clinkard store for an exchange or a refund within 35 days of receiving your order. We ask customers to leave feedback as this helps to reflect the true level of service we offer and we hope we can restore your faith in the future. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Charles Clinkard please improve your delivery options. I am not happy with any of the your present ones.”

Helpful Report

Posted 5 years ago

Hello Thankyou for your review. We offer various deivery options: Standard delivery which is free and dispathced within 2-5 working days. Express-£2.99 and dispatched within 2-3 working days Next Day - (DEPENDING ON STOCK AVAILABILITY) This is dispatched on a Next Working Day service. We also have a number of couriers such as Royal Mail and DPD, additionally you may opt to have a purchase sent into a Charles Clinkard Store. Again this service is free. If we can help you with any queries do not hesitate to contact us and we are disappointed to hear your feedback. Kind Regards Nicola-Customer Services

Posted 5 years ago

“The service was prompt and convinient. The only negative thing is if you want to return the shoes if they not fit you have to pay for the postage.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review You are welcome to return items into a Charles Clinkard store and on checking your postal code, we can see a store is located in Guildford which may be an option in the near future. Additionally, you can return via Collectplus and the cost is £4.49 and covers up to 10kg in weight, ideal for larger purchases like boots and also for orders of multiple items. The Post Office also has extra services which vary in cost depending on which you chose to use, we recommend a tracked service for your protection however you can chose which is convenient to you. We are disappointed to hear your comments, we ask all customers to give feedback whether positive or negative as this gives a true reflection of the service that is offered by Charles Clinkard. If we can offer assistance in the future please do not hesitate to contact us on 0345 24 1 7742, lines are available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola-Customer Services

Posted 5 years ago

“My order was supposed to be an express delivery but until I reminded the sales chap it wasn’t. However we all make mistakes and my measure was how it was addressed, which was examplary.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Our Express Service is dispatched within 2-3 working days and we are disappointed that on this occasion we did not meet this timescale. We have passed your comments over to our colleague who lookd after your order and we look forward to offering assistance in the future. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Slippers were a large fit and it would be helpful if information from customer feedback (or from the store itself) regarding the fit was shown on the website, particularly as the customer pays for returns (a minimum of £3.95; second class registered).”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. The style is relatively new this season and we havent received any feedback about the slippers you placed an order for. As size is personal there is no better way of trying on an item for fit than in the comfort of the store or in your own home and we are disappointed to hear your comments. We offer free standard delivery with no minimum spend and ask customers to pay towards the return. This can be either via store if a Charles Clinkard one is near to you, Collectplus or additionally the Post Office has many services to assist customers. Naturally we are disappointed with your review however appreciate the time you took to complete this. Our Customer Services Team are available 7 days a week and can assist with queries regarding products, place orders and also contact our stores on your behalf. The telephone number is 0345 241 7742, lines are open as late as 8pm Monday through to Thursdays, We look forward to hearing from you in the future. Kind Regards Nicola-Customer Services

Posted 5 years ago

Charles Clinkard is rated 4.8 based on 46,787 reviews