Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,783 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

Charles Clinkard 5 star review on 9th August 2024

Charles Clinkard 5 star review on 20th July 2024

Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sandals are very nice but the box and shoes and tissue paper smelled like an old damp warehouse ! I think they have been out on the internet a few times or stored very badly as the paper was ripped and crumpled. There is an old label stuck to the insole which I am not sure how to remove ! Very poor presentation This is not what I expect from Charles Clinkard ! These were not cheap sandals.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. Items are sourced from our warehouse and store, they should be rigorously checked prior to sending and any packaging replaced. We are disappointed you received these items and are sorry for the inconvenience You can remove a label by using a protector spray or hot soapy water to remove any residue of the sale sticker without damaging the inner sole. Please be assured your comments have been passed onto the teams involved and we hope you will return in the future Kind Regards Nicola-Customer Services

Posted 3 years ago

“Good to have a retailer that stocks some different brands. However for something as important to fit right as shoes I find the returns process a faff, it works out quite expensive so I do not tend to make speculative purchases.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave your review. As you suggested, if you return items in the post you cover the cost, however, you can return to us from as little as £4.49 with Collect+ or return to one of our branches. Please see following link, to find your closest store https://www.charlesclinkard.co.uk/map I hope this information helps and I hope you have not been put off shopping with us in the future. Kind Regards Dawn - Customer Services

Posted 3 years ago

“Clinkard employees in store and on the phone are pleasant and helpful, and returns are handled well in store, but the online system needs improvement - Hotter orders have either failed to generate an order tracking email, or the email has come with a blank tracking reference. In either case, I've been unable to find out when the parcel will arrive. I'm told this is down to Hotter failing to do their bit, but this is a weakness that needs fixing.”

Helpful Report

Posted 3 years ago

Thank you for your review. Unfortunately at the present time, some orders that are being dispatched direct from Hotter are missing the tracking. We are working to resolve this with them and hope that everyone will have tracking numbers again at the point of dispatch very soon. Kind regards, janice - customer services.

Posted 3 years ago

“Fantastic service, can't fault and the shoes I bought were gorgeous but I had to return them as they were just too narrow. Hence 3 stars”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that these lovely shoes were too narrow for your requirements. Your comments will help others when they are browsing. Kind regards, Janice - customer services

Posted 3 years ago

“Ordered on 19 June, still awaiting delivery on 29 June which has been promised for today. Had problem with DPD who said they tried to make a delivery and I was not at home which WAS INCORRECT. No faith in DPD so will not in future place an order with any supplier who use this company for delivering goods. Shoes went back to Charles Clinkard who are now sending via Royal Mail.”

Helpful Report

Posted 3 years ago

Hello Thankyou for taking the time to leave a review. We are sorry you had a poor experience with DPD, we will ensure your disappointment is passed on directly to them. Our Customer Services Team have now dispatched your order with Royal Mail and we hope you enjoy your purchase If there are any further queries do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 3 years ago

“I had to send these Ecco shoes back unfortunately. They fitted ok, the leather was soft and they were lightweight but there was something not quite right between the inner part of the shoe and the outer sole. The left foot particularly seemed hard and lumpy. However the service was good. The shoes arrived quickly and the refund was processed quickly too.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry you found the shoe uncomfortable and are delighted you enjoyed the order process If we can help further in the future please do get in touch Kind Regards Nicola-Customer Services

Posted 3 years ago

“Unfortunately the shoes I ordered were too big and had to be returned, which is very annoying when you also have to pay postage to return as I don’t have a Charles Clinkard where I live !”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review We offer free standard UK delivery on orders of over £40.00, this gives dleivery within 5 working days however do ask for returns to be paid for or you are welcome to take to a store. Its 365 days returns as long as the items are unworn and in resaleable condition I have included our link to the stores, if you enter your postcode you may find a store near to you for the future https://www.charlesclinkard.co.uk/map Kind Regards Nicola-Customer Services

Posted 3 years ago

“Very disappointed with the sandals I purchased i ordered size 6.5 which fits perfectly as I always order this size but on this occasion I was sent size 40 which is a seven being told that is the coversion size 6.5 They we’re far to big for me so I have to send back”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. As Gabor are a continental sizing, they do not convert in the same way as some other brands, also size is personal and different styles will offer a different fitting experience. We understand you are disappointed however appreciate the feedback given as this helps other customers in deciding whether to purchase this sandal If we can offer assistance please do get in touch on 0345 241 7742 or send an email to sales@clinkard.co.uk Kind Regards Nicola-Customer Services

Posted 3 years ago

“Not happy having to pay for returns especially in the current pandemic state where visiting shops to try on shoes is not something I want to do. Shoes were ok”

Helpful Report

Posted 3 years ago

Thank you for your review. We do deliver orders over £40 free of charge in the UK and also refund the delivery postage charge on orders under £40 if they are returned within 2 weeks of receiving them. With regard to returns it is in our terms and conditions that customers cover the postage back to us, but if an exchange is needed, we would cover the postge back to you. As you are aware, you can take them back to a Charles Clinkard store, they are upholding good practice within the stores for customers safety. We are sorry for any disappointment. Kind regards, Janice - customer services

Posted 3 years ago

“I regret to say that the shoes arrived in a faulty condition and I returned them to your Cribbs Causeway store on 14 June. The store did not have stock to replace so they are arranging a refund”

Helpful Report

Posted 3 years ago

Thank you for your review, We are very sorry to hear that this has happneed. All stock should be quality checked before posting. Please be assured we will let our dispatch team know of your disappointment and ask them to be more vigilant to avoid disappointment to others. Kind regards, Janice - customer services

Posted 3 years ago

“Purchased some sandals from your Leeds store staff really helpful a few days later went to pick up some more sandals from Ilkley store staff & manager condescending very poor customer service”

Helpful Report

Posted 3 years ago

We are sorry to hear of your experience in our Ilkley store, Please be assured that we will dforward your comments to our area manager so that they can deal with this instore. Kind regards, Janice - customer services.

Posted 3 years ago

“I bought a pair of shoes....first time in 5years..as the shop I used before has shut down. Sadly, by buying on line, I have had numerous scam emails from Royal Mail...( NOT THEM!) trying to pretend there is a delivery problem. Therefore, I suggest that your website is not secure. I will never buy online again..and neither will I buy from you..on line. Not likely to need any more shoes either..Those I like..but please delete all my details from your records, as I do not believe they are safe with you.”

Helpful Report

Posted 3 years ago

“I always have positive experiences with you regarding finding shoes for myself, but I have one issue. This time I had to send the sandals back because they were too big, I asked for a replacement but the size wasn’t available. I paid £2:99 delivery charge to get the shoes, then £4:85 to return them. For having no shoes I am nearly £8 out of pocket. If it wasn’t for this I would be giving 5 stars☹️”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry you were disappointed with our delivery and returns cost. We offer free delivery on item orders of £40.00 and over and do also ask for returns to be paid for. Please do note, you are welcome also to return to a Charles Clinkard store, you can find your local one by the link included below: https://www.charlesclinkard.co.uk/map If we can offer assistance please do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 3 years ago

“Despite paying for next day delivery this did not happen and no refund was given . I accept that it was a bank holiday but then payment should not have been accepted if delivery could not be made , The shoes I wanted to purchase which were on the front of the email did not appear on the website .I had to telephone our local shop to get the name . Regard le Ciel sandal”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review We are sorry you were disappointed with our Next Day service. As the order was placed on the Bank Holiday, the item would be dispatched on the Next Working Day for you. We dispatched the item on the Tuesday and this arrived for you on the Wednesday. We have contacted you via your order with further information and look forward to hearing from you Kind Regards Nicola-Customer Services

Posted 3 years ago

“Requested home delivery but parcel had to be collected from local Sainsbury's!!”

Helpful Report

Posted 3 years ago

Hello Thankyou for your order We have checked into your details and the confirmation email advises Click and Collect which would send your item to the nearest DPD point. We are sorry if you were unaware of this and we hope this will not deter you from ordering in the future. if you wish to place an order, you are welcome to telephone 0345 241 7742, our Customer Services Team will be able to help Kind Regards Nicola-Customer Services

Posted 3 years ago

“I purchased a pair of Sketchers Breathe Easy Approachable Women’s trainers. Service and delivery was fine. I have several other pairs of Sketchers trainers and all fit fine. I have a wide foot but these current trainers are far too wide so unfortunately I am returning them.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave your review. We are sorry to hear that you found this style to wide for you. They are advertised as a standard fit by Skechers so we will look out for other comments too. Your review will help others when they are browsing and we do hope that you find something that is a better fit for you. Kind regards, janice - customer services.

Posted 3 years ago

“My order arrived ok. I consequently received an offer of 20% off to anyone I recommended. However, when logging in for this offer so that my son in law could benefit from it, just three days after my purchase, the offer of a 20% discount was, according to your web site, no longer available! I called you and the 20% offer was honoured and my son in law purchased a pair of Pikolinos. I was told that once his order was confirmed that I too would receive a 20% discount off my next purchase. Disappointingly, I have yet to receive this offer. It seems that your offers of discounts needs attention as it clearly is not working and is most frustrating/ disappointing.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry to hear of the inconvenience encountered when applying the refer a friend discount. Once your son in law places the order and it is dispatched, more information regarding this should have been issued. We have sent you an email seperate to this to offer assistance and look forward to hearing from you Kind Regards Nicola

Posted 3 years ago

“Will give a review, of shoe in a years time as to wear and tear, quality looks good web site and delivery excellent”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We look forward to receiving feedback regarding this style and if we can offer assistance please do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 3 years ago

“It was quite easy to navigate the website and place the order. I chose click and collect which worked well. I’m disappointed that I am unable to make returns by the same method but have to pay to post them back. I find that a real pain and it will put me off using Charles Clinkard again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are pleased to hear that you were happy with our delivery service. Delivery is free of charge, but we do ask customers to pay for return postage. There is a Charles Clinkard store close to where you live (2 miles) and you can take the shoes there for full refund if you would like to return them. I hope that this is a good solution for you. Kind regards, Janice - customer services.

Posted 3 years ago

“I had a problem trying to order online so phoned and had excellent service from the sales lady on the phone. Received shoes within 5 days. Very disappointed that the ‘sale’ label had been very roughly taken off leaving the horrible sticky part of the label on shoes that had still cost £80.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear about the sticky residue in the shoe. If you could provide an image of the innersole where the label was, I have emailed you seperately and hope that you will get in touch with regard to this. Personally I find that rubbing with talc takes away the stickiness, however, this should not have been let in the shoe and I am sorry for any inconvenience. Kind regards, Janice - customer services.

Posted 3 years ago

Charles Clinkard is rated 4.8 based on 46,783 reviews