Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,787 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,787 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

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Charles Clinkard 5 star review on 20th July 2024

Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It didn't. The wide fitting shoes did not fit and you appear to be the only organisation that charges for returns. They were returned to a shop.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We offer free standard delivery with no minimum spend however ask customers to return at their own cost. We appreciate feedback from our customers and please be assured we have taken on board your comments and may offer the option of a different returns policy in the future. We are happy to see that you were refunded in our Leeds store and are sorry the shoes were unsuitable. If we can help with another style please do get in touch and our friendly Customer Service Team will be happy to assist. Kind Regards Nicola-Customer Services

Posted 6 years ago

“qucik delivery”

Helpful Report

Posted 6 years ago

Thank you for your review and for letting us know that you were happy with the delivery time. We hope that you will visit our website again in the future. With regards, Janice Ruddock - customer services.

Posted 6 years ago

“actually haven't . i have ordered a pair of shoes, there was some mistake in the order on your side so one of your officer started chasing me over mail to make new payment via paypal. i have done that , i received a thank you e-mail, but it would be better if i didn't have to go trough that, for me, complicated process. i could at lest get a thank you discount voucher, as every new customer gets but i haven't. on other side , i'm happy with delivery and the shoes. Furthermore, review is badly done. there is a question " How would you rate our website?" without opportunity to comment. it gives impression that you actually don't care for the feedback, making people feel like wasting their time on something no one reads . website needs improvement. the option for sorting products doesn't work, no matter if i press sort our high to low or low to high price, it will sort products randomly”

Helpful Report

Posted 6 years ago

Hello Jelena, Thankyou for your review. We are very sorry for the confusion you encountered with your recent order, it was a genuine error and we are pleased you have now received you items. With regards to the website, we appreciate comments regarding its usability and will of course ensure these are passed over internally to the team who look after this. We hope you will return in the future and if we can help further do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Not exactly happy though I was when my order eventually arrived. It took longer than usual and when I tracked my order online at Hermes as directed it came up with a list of progress the last saying put through the letter box!! Considering it was being delivered to the store this wasn’t possible. Concerned my order had gone astray and checking my local branch didn’t have it I had to ring the 0345 number(not happy doing that as it costs) to speak to someone who very kindly said she would look into it and phone me back, which she did and I eventually collected my shoes two days later. Top marks to the lady who looked into the problem for me but less marks for the trace my parcel etc.”

Helpful Report

Posted 6 years ago

Hello Shirley, Thankyou for your review. We apologise for the initial confusion regarding your order and are happy to hear that our friendly Customer Services Team were able to help you with this. Please be assured we have spoke to Hermes directly regarding this and have also passed on your disappointment to them. We hope you will return to us in the future. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Received e mail to say the sandals were in stock. Arrived very well packaged and as described. Unfortunately too narrow for me. I hadn’t realised that there were no free returns and it cost me almost £5 to return them. Due to this I will not buy from Charles Clinkard on line again. I would however visit the shop (there isn’t one locally) as I have in the past and received excellent service.”

Helpful Report

Posted 6 years ago

Hello Yvonne Thankyou for your review. We are sorry you were disappointed with our returns process. We offer free delivery on our standard service and this has no minimum or maximum limit. Customers are ask to pay towards returns or if near to a store are welcome to pop into have an exchange or a refund. We appreciate your feedback regarding returns and please be assured that we have taken these on board. We hope you will return to us in the future and do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Delivery time good”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review. We are pleased to hear that you thought that the delivery time was a good one. Our free delivery service guarantees a dispatch within 5 working days, for £2.99 we can guarantee a dispatch within 3 working days and for £5.99 we offer a next day delivery for the next working day. With regards, Janice Ruddock - customer services

Posted 6 years ago

“Customer service team were excellent but service overall was let down by uk mail’s performance”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are sorry you were let down on this occasion and have passed your comments over to the courier regarding this. We are delighted to hear that our friendly Customer Services Team were able to assist you and hope you will return in the future We do have alternative options for delivery and we would be happy to add this request for you, just place your order via telephone on 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 6 years ago

“I ordered some boots from the website and made sure (after speaking to an advisor) that my wife could exchange them at our local store should she not like them or didn’t fit. They didnt fit and the manager at our local store ( Junc. 32) wasn’t very helpful insisting that the refund would have to be repaid onto the original card used. It took ages to sort out and at least two phone calls to their HR dept.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that the shoes that you ordered were not suitable for your wife and that you had to return them. With regard to the refund, we apologise sincerely for any inconvenience that you had. The refund should be automatic when you return an on line order for a refund. I hope that you will visit our website again and hope that you have a better experience. With regards, Janice Ruddock

Posted 6 years ago

“Whilst the shoes were very stylish, with a suede effect they were slightly light weighted. I tend to prefer shoes that are somewhat heavier and durable. Nevertheless though, still quite happy with my purchase.”

Helpful Report

Posted 6 years ago

Thank you for your review, Your comments will help others when they are looking for something to suit their requirements. We are pleased that you are happy with your purchase. With regards, Janice Ruddock

Posted 6 years ago

“nice furry slippers”

Helpful Report

Posted 6 years ago

Thank you for your review, we are really pleased that you like your slippers and hope that you enjoy wearing them. With regards, Janice Ruddock - customer services.

Posted 6 years ago

“Apologised for problem and paid the return postage”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry that you received an order that was not up to our usual standard and apologise for your inconvenience. We are pleased to hear that you are happy with our customer service to resolve this for you. With regards, Janice Ruddock - customer services

Posted 6 years ago

“Purchased pair of school shoes last week. Daughter wore them Monday came home Tuesday and some coming away from shoe so not even two days at school worn. Rather disappointed. Nearest store almost 20 miles away and weather snow so can’t do anything about it at minute.”

Helpful Report

Posted 6 years ago

Hello Mandy Thankyou for your review. We are sorry to hear about the concerns raised with your recent purchase. We have contacted you seperately with advice on how to return the item without visiting the store. We look forward to assisting you further. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Regret that I have to return the sandals, they are too narrow at the heel & ankle”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that these sandals were too narrow for you and hope that you find something that is a better fit for you. Your comments will help others when looking for a sandal that is suitable for their requirements. With regards, Janice Ruddock - customer services

Posted 6 years ago

“The shoe size ordered was 10 but these were very small and had to be returned. Generally the service was good though.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that this shoe was too small for you and hope that you find something that is more suitable for your requirements. Your comments will help others when looking for a suitable shoe for themselves. With regards, Janice Ruddock - customer services

Posted 6 years ago

“The package arrived and looked fine. But once opened the shoebox itself was very damaged. The shoes had minor wear lines on them that appear to show they have been tried on a lot and maybe sent back, hence the box damage. However I like the shoes and the wear lines would have come about anyway after my own use. So I have kept them, also too much bother sending them back, but I am afraid I will not purchase online again from you as these were your own make and I would expect the shoes and box to come in pristeen new condition.”

Helpful Report

Posted 6 years ago

Hello Peter Thankyou for your review. This is disapointing, items are sourced from our warehouse and stores, they may have been tried on however the condition shoud not be affected. The box is predominatly there to protect the shoes during transit and again we are sorry for the condition this arrived in. If the items are unworn outside we can of course accept these back and exchange to an alternative pair. I have sent a seperate email and hope to restore your faith in our company. Kind Regards Nicola

Posted 6 years ago

“Easy ordering process and very speedy delivery. Only complaint no free returns”

Helpful Report

Posted 6 years ago

Hello, Thankyou for leaving your review. We are sorry to hear you were disappointed with our current returns policy. We offer free delivery on all orders with no minimum spend and we ask customers to pay towards returns. You can take these into a Charles Clinkard store. Collectplus is £4.49 for up to 10KG and is ideal for larger items and multiple orders, this is also convenient as you can drop off at a location near to you. Please be assured we appreciate all feedback from our customers as it helps to build up a true picture of the experience and we hope you will give us the opportunity to increase your review to a five star! Kind Regards Nicola-Customer Services

Posted 6 years ago

“Order placed easily by phone. Got email to say order despatched but never got a telephone call or email to say the shoes were actually waiting in the store I had requested to be collected. Took about 2 weeks overall - a bit slow and not very efficient communications.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are sorry you were not provided with an update regarding your order. The store in question was under going a refit at the time and they are sorry they were unable to get in touch sooner to let you know the items were available to collect. We hope you enjoy wearing your Rieker sandals and if we can offer further assistance and turn your review around please do get in touch on 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Your website isn’t very good as I had several attempts to order the item I wanted but was unsuccessful , your customer services was very helpful though.”

Helpful Report

Posted 6 years ago

Hi Vicki, Thank you for your feedback - I am sorry to read you were having difficulties ordering some shoes on your own. If you could provide us some further feedback we would really like to look into it. Our email address is help@clinkard.co.uk and if you could let us know the problems you were experiencing, that will be very helpful. I am glad customer services were able to help you out on this occasion! Kind regards Sam

Posted 6 years ago

“Good product and price”

Helpful Report

Posted 6 years ago

“Had problem with website and ordered by phone. Then had prompt service”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are sorry you encountered some technical issues on the website, we are actively resolving these to ensure a smoother customer shopping experience. We are pleased you were able to complete your order and also that the service from then on was just right. We look forward to helping you in the future. Kind Regards Nicola-Customer Services

Posted 6 years ago

Charles Clinkard is rated 4.8 based on 46,787 reviews