Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,783 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

Charles Clinkard 5 star review on 9th August 2024

Charles Clinkard 5 star review on 20th July 2024

Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The young staff need training and need how to listen and communicate with clients”

Helpful Report

Posted 2 years ago

Hello Thank you for taking the time to contact us. If possible, please can you email some further information regarding your recent experience to sales@clinkard.co.uk? We look forward to hearing from you. Kind regards, CC Customer Services.

Posted 2 years ago

“Shoes were uncomfortable and looked cheap with plastic straps...when paying over £100 I would have expected leather.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you found these shoes not up to your expectations and I can see that you returned them for a refund. We do hope that you find something that you like better and thank you for your comments. Kind regards - Janice customer services

Posted 2 years ago

“Excellent service only negative is the shoes I ordered described as Reiker extra wide were ,in my opinion, at best wide fit. That is not a critisim of Clinkard but perhaps Reiker.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you found the shoes to be unsuitable for your requirements and do hope that you find something that is a better fitting for you. With regards to our service, thank you so much for your comments and we look forward to seeing you again in the future. Kind regards, Janice - customer services

Posted 2 years ago

“I visited Charles Clinkard at Chichester. Staff were extremely helpful. However the fact that there was only one till meant that anyone with a return and a purchase took some time as the machine was very slow. I am sure that a shop this size and being busy should have two tills to avoid queues forming. Sylvia and Daniel were very helpful.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear that you found the process within the store to be slow and have passed your comments on to the area manager to see if there is anything that we can do to help. We welcome your comments and hope that you find that if you visit the store again, you find that things move a little quicker. Thank you also for your comments about the staff, we will pass your comments to them too. Kind regards, Janice - customer services

Posted 2 years ago

“I would like to unsubscribe to Charles clinkard , I did not request to be put on the site please can you take me off your site”

Helpful Report

Posted 2 years ago

Thank you for your review. You may have signed up with us without realising as you were browsing, because your email address had been added. I have taken this off our system for you and also contacted marketing so that they can take you off their system too. Kind regards, Janice - customer services

Posted 2 years ago

“The boots I ordered were delivered in good time but when I tried them on they were too small. There was no larger size available. This meant I had to pay for delivery twice - a costly experience and no nice boots to wear!!!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that we did not have the size that you would have liked in exchange. Concerning delivery, there is a free standard delivery service, however, your order choice was for an express delivery chosen for £3.99. We do hope that you find a boot that you like as much that is a better fit. Kind regards, Janice - customer services

Posted 2 years ago

“Quick and efficient delivery, easy ordering. But I was disappointed to have to pay for returns. My mum is 89 she walks a mile or so everyday so needs good shoes. She cannot really get to the shops.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that the shoes were not suitable for your mother. About returns, we do deliver free of charge and if an exchange is needed we cover the postage to you again, however, we do ask customers to return to one of our Charles Clinkard stores or to post back at their own cost. We do consider customer comments and will put your thoughts forward. I do hope that you find something more suited to your mother's needs. Kind regards, Janice - customer services

Posted 2 years ago

“The shop is always chaotic never enough staff to serve, I avoid sale time as it turns to a jumble sale, I needed sandals for an event I was attending , couldn’t get any help so left, bought from another shop, got home they were £30 cheaper on line your shoes are great quality but I will be buying on line”

Helpful Report

Posted 2 years ago

Hello, Thankyou for your review. We are disappointed to hear of your recent experience in one of our stores. Your feedback will be forwarded directly to the team and we hope you will continue to purchase from Charles Clinkard. If we can offer assistance please do not hesitate to contact us on 0345 241 7742 or send over your enquiry to sales@clinkard.co.uk. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Average shoes, company spam email constantly after purchase. Beware.”

Helpful Report

Posted 2 years ago

Thank you for your review. These Ecco shoes are very popular with customers and we are sorry that you find them to be average. You can return unworn if you would like to send them back for refund. If you wish to opt out of marketing please email us at sales@clinkard and we can ensure that your email address is removed. There should actually be a link on any mail sent so that you can do this easily. I hope that this information is of help. Kind regards, Janice - customer services.

Posted 2 years ago

“Love the selection available and quality from Clinkards - unfortunately where they let themselves down is in not providing free returns this means if the item is available elsewhere with free returns policy I would shop there”

Helpful Report

Posted 2 years ago

Hello, Thankyou for your review. We are pleased to hear you enjoy the selection we offer however are disappointed with your comments regarding our returns policy. The comments have been passed onto the relevant team and we appreciate all feedback whether positive or negative as this helps the company going forward. If we can assist please do not hesitate to contact us via the link - https://www.charlesclinkard.co.uk/contact-us-i3 Kind Regards Nicola-Customer Services

Posted 2 years ago

“Only giving 3 stars as I ordered on a Friday afternoon and received my lovely trainers on the following Tuesday. That was express delivery which was £4.99. Not what I call express!”

Helpful Report

Posted 2 years ago

Hello, Thankyou for your review. We are disappointed with your feedback regarding our Express delivery service. I have included the details of our Express service: When you buy something online, you want to get it as soon as possible. With express delivery we can guarantee a dispatch window of 2-3 working days*. Express delivery is charged at £3.99 and is available on all products and please note that because our couriers do not operate on weekends and Bank Holidays, we do not include them as working days for the purposes of our above dispatch promise. If you order on a weekend, we will class the Monday as the first working day. Your order was dispatched on the Monday which was the second working day, the timescale offered was fulfilled however we do appreciate your comments regarding this. You may opt for a Next Day service in the future which is £5.99 and if placed before 5pm on a weekday will be delivered on the next working day for you. Do not hesitate to contact our Customer Services Team on 0345 241 7742 for any assistance and we also have the option of Live Chat or you are welcome to email-I have included our Contact Us link-https://www.charlesclinkard.co.uk/contact-us-i3 Kind Regards Nicola-Customer Services

Posted 2 years ago

“Paid for the next day service that didn’t happen. The boots I ordered were unsuitable unfortunately but then had to pay to return then. Won’t shop again on line, too expensive to pay postage and returns”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. Next day delivery is a guaranteed next working day service for orders placed before 5pm. Your order was placed at 11.08pm on the 10th February 2022. Orders placed after 5pm are processed as soon as possible, but may be dispatched the next working day. Your order was despatched on 11th February 2022 and was delivered on the 12th February 2022. So we have have fulfilled our terms for next day delivery. I am sorry that the you found the boots to be unsuitable, they have been received and we have refunded you. If we can offer assistance do not hesitate to contact us. Kind regards Dawn - Customer Services

Posted 2 years ago

“My granddaughter was horrified to learn that I pay postage. She buys everything on line and never pays delivery or postage on anything. Will have to look to doing the same in future.”

Helpful Report

Posted 2 years ago

Hello, Thankyou for your review. We include our delivery and returns policy within the terms and conditions on the website and are sorry to hear you are disappointed. You have 365 days to return an item and are also welcome to take into a Charles Clinkard store. Your feedback has been passed onto the relevant teams and we hope you will reconsider in the future, Kind Regards Nicola-Customer Services

Posted 2 years ago

“Excellent delivery. Problem with seam on right heel causing rubbing. Excellent refund facility & I will use again”

Helpful Report

Posted 2 years ago

“The boots were not for me. The description implied they had leather insoles and they didn't, so I am returning.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that this boot was not suitable for your requirements. The boot itself and the linings of the boots are leather. I can see that the order has been returned and refunded and we hope that you find something similar that is more to your requirements. Kind regards, Janice - customer services

Posted 2 years ago

“The shoes were delivered promptly however they were a bit too small and not available 1/2 size larger. I was somewhat surprised at the cost of £8.95 postage to return them.”

Helpful Report

Posted 2 years ago

Thank you for your email. We are sorry to hear that you paid this much to return your order. There is a link to Collect + on our website that covers returns up to 10 kilo for £4.49. Alternatively you can return to a Charles Cinkard store if you have one near to you. With regard to postage costs if you choose Royal Mail or a courier, there are several options available. We allow up to one full year for returns, so an overnight service is not needed. We find that a shoe of this size is usually £2.85 using a second class service and with extra tracking is only 80p more. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 2 years ago

“Delivery was quick however one boot wasn’t in great condition and had perhaps been on the shop floor. Not great that have to pay own postage to return”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are sorry to hear the items were not up to the standard you would expect, items are checked before sending and it is disappointing that these arrived in an unsuitable condition. A refund has been processed however we have sent a private message regarding this and look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 2 years ago

“I ordered 2 pairs of shoes and both were too narrow”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that the items that you bought were too narrow for you. You have up to 365 days to return, unworn for a full refund. We do have a Charles Clinkard store not too far from you where you can take them and they will arrange your refund, or just pop them in the post and we will contact you once they reach us to confirm the refund from our returns department. We do hope that you find something that is a better fitting for you. I hope that this helps. Kind regards, Janice - customer services.

Posted 2 years ago

“Order arrived promptly, & I was happy with one of my purchases, but I was surprised & disappointed to discover that I had to cover the cost of returning the other one of the 2 pairs of boots I had ordered. The cost of the recommended tracked postage was over £8. For this reason I will not order online from Charles Clinkard again. Shoes are one of the most likely items to be returned due to the importance of a good fit! Outdated returns policy compared to others.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a review. We currently do not offer free returns, however we appreciate the feedback regarding the returns policy and will pass this onto the correct department, as we are constantly reviewing our policies to ensure the best service for our customers. If we can offer further assistance please do get in touch. Kind Regards Nicola-Customer Services

Posted 2 years ago

“I was able to find what I wanted and the delivery was fine. I am disappointed that my local shop has closed as previously I was able to have the shoes delivered to the shop and try them on there and get an immediate refund if not suitable. The return service is not as good as some companies e.g Marshall Shoes.”

Helpful Report

Posted 2 years ago

Charles Clinkard is rated 4.8 based on 46,783 reviews