Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,787 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,787 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

Charles Clinkard 5 star review on 9th August 2024

Charles Clinkard 5 star review on 20th July 2024

Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was really disappointed to find out that you have to pay for returns. I would not be buying from here again. A majority of places now provide free returns or click & collect, offering customers good customer service. This has left me with a very poor customer experience.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review We offer free standard delivery within the UK with no minimum spend however do ask for returns costs to be covered. You can return via the following methods: Postal Returns Pack up the shoes carefully in their original box and a secure outer wrapper where possible. Please send them back clearly addressed to: Customer Services Charles Clinkard Eveline House Cannon Park Way Middlesbrough TS1 5JU You can also use a service called Collectplus which is £4.49 and covers up to 10KG in weight, ideal for multiple items and larger orders. The link for this is here https://www.collectplus.co.uk/charlesclinkard If near to a Charles Clinkard store please take the item into the store with your paperwork and the items, a refund and exchange can be processed. To find your local store for a return please use this link - https://www.charlesclinkard.co.uk/map We ask all customers to leave a review as this helps to reflect the different level of experience. We are disappointed and hope you will reconsider ordering in the future. If we can assist please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Clear communications but but the processe was somewhat slow compared to most online delivery’s these days”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Our standard delivery is dispatched within 2-5 working days and is free of charge with no minimum spend. On checking your order we dispatched this on the third working day and this arrived safely a couple of days later. We are very sorry to hear you found our delivery process slower than other companies, we do dispatch items as quick as possible however if the products are not available in the warehouse then this can add a number of days as we bring in the stock required. We do offer faster deliveries such as Next Day which is £5.99 and dispatches the order the same day with delivery on the Next Working Day, as longas palced before 5pm Monday to Friday. We hope you will consider returning in the future and if we can help do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“They had the item I wanted however pop up said 5% off first order when subscribe to newsletter which wasn’t the case”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry the code did not apply for you, we have issued a refund for this today and this will show in up to 5 working days. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Great, easy to use website. Loved the email prompts of item in basket and complete purchase.”

Helpful Report

Posted 5 years ago

Hello Thankyou for your review. We are delighted with your feedback and wonder if there is anything further we can assist with as your score is only a three star? If we can offer assistance please do telephone 0345 241 7742, the lines are available 7 days a week and as late as 8pm Monday through to Thursdays. We look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I got the boots I had my eye on for a couple of months at a reduced price. However it was obvious that one of the boots had been on the shop floor.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are disappointed to hear your shoes were not of the high standard you would expect. We do source items from both our warehouse and our stores, where they may have been on display or tried on. However, this should not affect the quality of the product and items which are not of a high standard should not be sent out. We have messaged you privately regarding this and hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira, Customer Services

Posted 5 years ago

“At the end of checkout, a pop up alerted me the transaction had not been successful. The page showing, recommended I could pay with two other alternatives methods. I closed the browser, and forgot about it - until I received an email days later saying that my item had been dispatched! Thank heavens I hadn’t ordered elsewhere. My item arrived in good condition, but weren’t a good fit. I chose to return and shop again, rather than use the returns process which would have taken longer. I wasn’t happy to realise that returns weren’t free. My second order, in a wider size of the same shoe arrived yesterday, and fit well.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are sorry to hear you experienced issues when placing your order with us. We are sorry you were informed the order had not gone through, but then the order had processed. We will pass this onto our technical team to investigate this further. We offer a free standard delivery within the UK, with dispatch in 2-5 working days. We do ask customers to pay towards the returns and there are many ways into which a return can be processed. Collectplus is £4.49 and covers up to 10KG in weight, Royal Mail also have varying services and will depend on which option you choose. You can also take into a store which is free of charge We appreciate all feedback from our customers, as this helps to reflect on the different level of services we offer. Kind Regards, Demi Bandeira, Customer Services

Posted 5 years ago

“Paid for next day delivery- took 5 days. Not impressed. Boots as ordered & of expected quality”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We would like to sincerely apologise that the order did not arrive on the next day delivery service expected. Our next day delivery cut off is 5pm, as your order was placed after the 5pm cut off, it should have been dispatched the next working day on an overnight service. We can see there was a delay with Royal Mail delivering your parcel and would like to apologise for the inconvenience caused by this. We have refunded your next day delivery charge and hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira, Customer Services

Posted 5 years ago

“I was disappointed to find out that the return label to use Collect+ was not included in the box and that it would cost me £4.49 to download one. The alternative was to drive nearly 20 miles to my nearest store or send by post. I have purchased many boots from CC but have recently had a foot operation and neither of the boots purchased were able to be worn. I may not use this service again.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We offer free standard delivery on all UK orders with dispatch within 2-5 working days and ask for returns to be paid for. Our returns guidelines is included below for you: https://www.charlesclinkard.co.uk/returns-i17 Based on your postcode you are also local to our Newbury store and you can of course take your returned items into the store. You have 35 days to return the item unworn and in a resaleable condition which gives plenty time to try for size around the home to ensure they fit. We are disappointed to hear you may not return the service in the future and appreciate your feedback. We ask customers to leave a review as the helps to reflect the service we offer. If we can offer assistance in the future please do not hesitate to contact us. Kind Regards Nicola Customer Services

Posted 5 years ago

“Item disappointed but I desided to take it. delivery quality is poor.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry to hear your comments however have been in touch regarding your query We look forward to your return. If further assistance is required do not hesitate to contact us, Kind Regards Nicola-Customer Services

Posted 5 years ago

“Did not have the item in stock but was able to order it.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are disappointed with your score and would like to know if there is anyway we would be able to improve this. We have contacted you seperately and hope you will return to shopping with Charles Clinkard in the future. Kind Regards Nicola

Posted 5 years ago

“Had exactly what I wanted at a reasonable price but delivery charges are ridiculously high”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry you found our premium delivery charge expensive. We offer a Next Day Delivery for £5.99 and this guarantees delivery on the Next Working day as long as the order is placed before 5pm Monday through to Friday. We also offer a free delivery service which is dispatched within 5 working days , this has no limit to the spend and also applies to store delivery (Charles Clinkard) We hope you will return in the future and take a look through the wide range of brands we offer. If we can offer assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Good price”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are pleased to hear you found our prices competitive and hope the item was just what you were looking for. If there are any queries we can assist with please call 0345 241 7742 or send an email to sales@clinkard.co.uk Kind regards Nicola-Customer Services

Posted 5 years ago

“Happy to have lovely Gabor Nadine boots bought online, but not happy at all with customer service on two different occasions with same sales person in Stratford upon Avon branch. On both occasions could have been put off trying to find specific style and size but fortunately I persevered without her help.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are disappointed to hear your feedback regarding the Stratford store and have forwarded your comments directly. At Charles Clinkard, we pride ourselves in providing excellent service and we appreciate you taking the time to leave your review. We hope you will return in the future and do not hesitate to contact is if you have further queries. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Customer service in the shop was great but Waited in all day for my order and it never came until 7pm”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review We are delighted to hear the store were ale to assist you with your order however we are sorry to hear your order arrived so late. The courier was running late due to a high amount of deliveries and traffic congestion, they have apologised for the lateness of your delivery. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I ordered a pair of boots for my daughter. Unfortunately my address was incorrect on the parcel and the courier could not deliver straight away. I had signed up with the courier for delivery notification so they were able to contact me via email and ask that I get in touch with them. The incorrect address caused a 3 day delay. When the boots arrived they were beautiful, my daughter loves them and says they're nery comfortable. I was worried because she has a wide fit foot but they fit perfectly. I would have given a 5 star but the wrong address was a big mistake”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. The address details we received were directly from Paypal and the label printed out for the courier reflected these. We are not able to make any adjustments to these due to security measures they have in place. We are sorry to hear of the delay you had with your parcel and are pleased DHL were able to assist and ensure your shoes arrived safely. We hope you will return in the future and if further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Happy?....well, the customer service team were first class handling my problem. Thank you. Furious, though, to discover it cost £8.60 to return boots. The distance to a click-and-collect shop is not an option. I do almost all shopping online and CC is the only business charging for returns. This totally puts me off, so I’ll be shopping in future for footwear with my other usual retailers.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We offer free standard delivery within the UK, with dispatch in 2-5 working days. We do ask customers to pay towards the returns and there are many ways into which a return can be processed. Collectplus is £4.49 and covers up to10KG in weight, Royal Mail also have varying services and will depend on which option you choose. You can also take into a store which is free of charge We appreciate all feedback from our customers as this helps to reflect the different level of services we offer. We are very sorry to hear your comments and hope you will return to us in the future. Kind Regards Nicola Customer Services

Posted 5 years ago

“Very pleased with customer service and quality of shoes but the ones from Josef Seibel were smaller than the standard size 6 I usually order from other shoe manufacturers. As I don't have a printer, it was impossible to return the shoes by courier, as recommended. The nearest store is miles away so not convenient, so had to return by Royal Mail special "signed for" delivery. Will not be ordering more shoes on- line from Charles Clinkard.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We offer free standard UK delivery dispatched within 2-5 working days however do ask customers to pay towards the cost of the return. You can of course return to a store if one is near to you however there are cost efficient ways of sending back your order. The Post Office has various services and charges depending on what you request and you can also use Collectplus which is £4.49 for up to 10kG in weight and ideal for larger items or multiple orders. We have contacted you via your order regarding this and hope this will restore your faith in shopping online with Charles Clinkard Kind Regards Nicola-Customer Services

Posted 5 years ago

“Delivery term UK towards Portugal was quick.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We hope we can increase this from a three star and if we can offer further advise please do not hesitate to get in touch. Kind Regards Nicola-Customer Services

Posted 5 years ago

“The product was great and delivery fast. But, I was surprised to open the box to find the boots simply chucked in with no packaging at all! Not even slightly wrapped in paper. The shoes had obviously been tried on, and one of the bits of moulded paper that should have been in the tow of the boot was just lying randomly in the box! As a first time customer - I thought this was really poor.”

Helpful Report

Posted 5 years ago

Hello Katie, Thankyou for your review. Items are sourced from our warehouse and stores, they may have been tried on or on a display however the items quality and the packaging contained within the box should not be affected. We are very disappointed to hear your first order arrived in this way. Please be assured we have raised an investigation internally to ensure additional care is taken during dispatch and any quality issues are brought immediately to our attention. If we can offer further assistance do not hesitate to contact us an agan we are very sorry for the concerns raised. Kind Regards Nicola

Posted 5 years ago

“Not sure you made me happy. You sent me slippers... ..eventually.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry to hear of the delay with your recent order. The item was sent directly from the manufacturer and they encountered delays with the courier. We will of course pass your disappointment to them however hope the slippers are just what you are looking for. If further assistance is required please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

Charles Clinkard is rated 4.8 based on 46,787 reviews