Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,785 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

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Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought two pairs of shoes online, one pair the colour didn't match, the other pair the insoles came out after the first wear, may be that was why they were in sake”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry to hear of the issues and have contacted you via your order with further details. Kind Regards Nicola-Customer Services

Posted 4 years ago

“The shop had not been open long and l did find the staff to be nervous but careful with there Interactions”

Helpful Report

Posted 4 years ago

“I would have put 4* except for the fact that they did not reply to an email I sent. Shoes are of a good quality.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your email. We have been unable to locate your email in our inbox and wonder if you would be able to resend this through to us via sales@clinkard.co.uk? We look forward to hearing from you and hope you continue to enjoy your purchase. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Let me first say that the Customer Service people that I dealt with were excellent - very friendly and helpful. The quality of the shoes that I ordered left something to be desired. The first pair(size 6) were slightly too large but one shoe definitely appeared to be slightly larger than the other. The replacement pair (size 5.5) arrived with one shoe having a large scratch in the leather near the heel.I contacted Customer Service and advised them that I did not want to pay for yet another return and they kindly supplied a postage paid label. I was advised that you only had one pair left in stock and asked the young lady to check if these were perfect.A day later she came back to me to advise that these shoes were "ok but not 100% perfect". I decided against buying shoes that were again not perfect and obtained a refund. This experience did make me wonder if some of these SALE items are in fact substandard.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are delighted our Customer Services Team were able to offer an excellent service and will ensure all members of the department who took care of this are updated. Items are sourced from stores and warehouse, some may have been on a display or tried on however any quality issues should be raised prior to sending. We are genuinely disappointed you received a marked pair and can see a refund was issued for you. If further assistance is required in the future do not hesitate to contact us, Kind Regards Nicola-Customer Services

Posted 4 years ago

“Efficient service but disappointed I had to pay postage to return”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We do ask customers to pay towards the cost of the returns however do offer free delivery on an order over the price of £30.00. We will ensure your comments are passed over to the relevant department and we hope you will consider ordering again in the future. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Very quick service although disappointed with refunds I got deducted and paid the return postage so lost out financially. On this I would not use again!”

Helpful Report

Posted 4 years ago

“My purchase came with a free gift, which I am still waiting for. I have telephoned on 2 occasions and advised the gift will be sent in the post. I am hoping it will arrive before my daughters birthday.”

Helpful Report

Posted 4 years ago

“Delivered as promised, but didn’t fit. Disappointed to find that returns are not free. Wouldn’t order on line again for this reason.”

Helpful Report

Posted 4 years ago

“My shopping experience was ok. I entered my card details and then a box appeared stating my card hadn’t been accepted. I didn’t re-enter my details as I wasn’t sure whether it was a scam. After ringing your Contact Centre it was confirmed my card had been accepted.”

Helpful Report

Posted 4 years ago

“Problem with website, but this was offset by the helpful lady in customer services”

Helpful Report

Posted 4 years ago

“I explained the service failures to the Covid-19 situation. When placing my order I did not receive an acknowledgement including proposed date of delivery which I had to request. I did not feel the service was as good as in the past.”

Helpful Report

Posted 4 years ago

“Unfortunately, the shoes I received were not exactly the one I had ordered. although I decided to keep them, they are not as comfortable and are laced up shoes, which was not what I had asked for.”

Helpful Report

Posted 4 years ago

“Shame you’re charged for a return, at a time when you can’t get to the shops to try on. Will not be ordering again.”

Helpful Report

Posted 4 years ago

“Not happy I’m surprised you stock shoes that are clearly unfit for the wearer. The startrite canvas shoes I bought from you were so stiff and rigid they left redness and blisters on my baby grandsons ankles! Very disappointed.”

Helpful Report

Posted 4 years ago

“I ordered 2 pairs of shoes, one pair were packaged in a very nice way, the second pair clearly had been returned from another customer and were just chucked into the box, this is the second time this has happened.”

Helpful Report

Posted 4 years ago

“Prompt delivery of shoes. Was surprised that although delivery was free the customer has to pay for returns.”

Helpful Report

Posted 4 years ago

“We buy most of our daughters shoes from clinkards. We resorted to ordering online as she was desperate for new shoes. We waited almost three weeks For delivery. I didn’t make contact due to the delay in deliveries. In the end I rang and was told that she couldn’t understand why the delivery hadn’t been sent. I also wasn’t told ( the lady seemed to indicate that I should have been notified) thst one of the pairs”

Helpful Report

Posted 4 years ago

“Shoes seemed fine but not to my liking. When shops open I shall be returning as there is no free return postage, which is a shame.”

Helpful Report

Posted 4 years ago

“I won't be buying from Charles Clinkard again online. Most companies offer free returns. With Charles Clinkard it's not just the cost of posting but also insurance to make sure the goods get there”

Helpful Report

Posted 4 years ago

“The service received from Customer Services after I was delivered odd shoes ! That allowed me to rate it Acceptable though as a customer of many years,40+,I was somewhat disappointed that having purchased a gift card in November it was not acceptable for payment of an item that was discounted online?would be interested to hear the logic behind that!”

Helpful Report

Posted 4 years ago

Charles Clinkard is rated 4.8 based on 46,785 reviews