Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,784 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

Charles Clinkard 5 star review on 9th August 2024

Charles Clinkard 5 star review on 20th July 2024

Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was annoyed that the boots i ordered were scuffed and looked as though they had been worn around the house, very unimpressed that you would send out boots like that, didn’t return as I needed them and I am self isolating”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. Items are sourced from our warehouse and our stores, they may be tried on or possibly displayed however the quality of the item and the box should remain at the high standard you would expect. We are sorry this pair arrvied with you and have checked your order, there is no contact from yourself so we could offer assistance with these. We have sent a seperate contact to you which we look forward to receiving a reply to and please do not hesitate to contact us further, Kind Regards Nicola-Customer Services

Posted 3 years ago

“I can only give a 3 star as it was so expensive to return.I won’t shop here again because of this Regards Teresa Kelly”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review We are sorry to hear you were disappointed We do ask customers to pay towards returns, within the UK, the option of a Collectplus label at the cost of £4.49 is available as well as options via Royal Mail. We advise of our returs policy via the website and the link is here: https://www.charlesclinkard.co.uk/returns-i17 We hope you will return in the future and do not hesitate to contact us. Kind regards Nicola-Customer Services

Posted 3 years ago

“Had problems with the website and my order was incorrect. However staff were very helpful in trying to sort out the IT error. Decided not to purchase the missing item as return delivery was too expensive if they didn’t fit.”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. We are sorry you had concerns during the ordering process and delighted our staff were so helpful in trying to resolve this. We do offer a free delivery service over £30.00 however do ask for returns to be paid for, you can also return to a Charles Clinkard store. We will ensure your comments regarding the returns are passed on to the relevant area and hope you will reconsider ordering with us in the future Kind Regards Nicola-Customer Services

Posted 3 years ago

“The order was placed on November 6, and I was told that the delivery period is 9 days,Till now 15 days have passed until today, and I did not receive the order. Terrible delay delivery place was dubai and now i come back lebanon and dont know how to do with the order”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. Currently there are a number of delays within the courier services due to the pandemic. Although we dispathced the item within 24 hours of receiving the order, we hope the item will arrive with our customers as soon as possible. We understand you are not at the address now and will contact Royal mail for further detials and contact you via your order. We are very sorry. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I had problems with the website and accidentally ordered something twice. Unfortunately I received no order confirmation, only dispatched mails. I was surprised because I thought the translation didn’t go through. A bit of a stressful experience”

Helpful Report

Posted 3 years ago

“Great range of boots but the shop assistant looked like she had better things to do with her time- she actually rolled her eyes at one point!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear about your experience in store. We pride ourselves in customer service, and are disappointed to hear you were unhappy with the customer service you received. We will ensure your comment are forwarded on and hope you will give us another opportunity to restore your faith in shopping with us. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Product and delivery first class On line service very poor and slow”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. We are disappointed with your feedback and if you can provide more information regarding the issues you had online to help@clinkard.co.uk We can then look into this for you. Kind Regards Nicola-Customer Services

Posted 3 years ago

“We have been to CC for almost all shoes we have bought for our 2 yr old, it is a very popular store in Sheffield and every time we have been there, they are so understaffed. It is always busy and we always need to wait to be seen. I trust their judgement so I don't mind too much. That said, we tried to collect an online purchase in store, and it took them a long time to find it. We then tried to return it as they were too big but the till wouldn't accept it. Luckily we were exchanging for a different size so apparently that was OK, but the refund would not work. Quite a few technical problems.”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. We are disappointed with your experience with returning an order and we are sorry for any inconvenience caused. We appreciate feedback from our customers and will of course ensure your comments are passed on If we can assist further please do not hesitate to contact us on 0345 241 7742 or send an email to sales@clinkard.co.uk Kind Regards Nicola-Customer Services

Posted 3 years ago

“Boots were delivered on time but unfortunately did not fit well. I had to pay for the returns which in the current climate I think is pretty poor show as the majority of online purchases returns are free!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are pleased to hear you were happy with the quality of your items, but it is unfortunate to hear they did not meet your requirements. With regards to returns, we offer a free UK standard delivery with no minimum spend, however we do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. If you have any enquiries, please do not hesitate to contact us and we hope this does not deter you from shopping with us in the future. Kind Regards, Nicola Waller-Customer Services

Posted 3 years ago

“Good value but should have free returns”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. With regards to returns, we offer a free UK standard delivery with no minimum spend, however we do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. If you have any enquiries, please do not hesitate to contact us and we hope this does not deter you from shopping with us in the future. Kind Regards, Nicola-Customer Services

Posted 3 years ago

“Order arrived promptly, however the boots were labelled as cheaper than advertised on the website, and they looked as if they’d been on display (some scuff marks). We were refunded the difference, although they had apparently been wrongly labelled.”

Helpful Report

Posted 3 years ago

Hello Thank you for taking the time to leave a review. We are pleased to hear you are happy with your purchase. With regards to price advertised on the box, this has been placed on the footwear in error, as the shoes are retailing at £39.00, which was the price charged for the item. We would like to apologise for the error that has occurred. Our Customer Services Team have contacted you regarding this and if further assistance is required please do not hesitate to contact us. Kind Regards Nicola-Customer Services Thankyou for your review.

Posted 3 years ago

“Ordered 3 pairs of shoes for my Mum to select from. Two arrived together (same style, different size) after a few days and accompanying paperwork read as though order was complete. Queried this with customer services who advised 3rd pair was coming direct from the manufacturer. They arrived a few days later but without paperwork. I have tried to return two pairs to my local store but because no paperwork for one, they were unable to do it and were unable to get hold of customer services (Sunday) They were very helpful and have promised to sort it for me but there is clearly a flaw in the system which would make me think twice about ordering online in future.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. One of the items was dispatched on behalf of the supplier, we do ask they include a copy of the invoice within the package so it makes it easy for our customers to return an item should they find this unsuitable. We are sorry this part of the process was not as smooth as anticipated and we will ensure the supplier are made aware of this. We are actively looking at ways to improve our returns service and we will look into an easier way of returning items should the invoice not be with the item. If there are any further queries please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Received the item i ordered in good time. Quality product as expected. I did have to return the boots as I didn't like the style on me. Had to pay to return which I dont expect to have to do when I purchase online. This shop has a huge choice of items to choose from. Unfortunately not in all sizes. May buy again from here if they have what I want and I am not able to purchase what I want from somewhere else that doesn't expect me to pay for returns.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I ordered Lelli Kelly boots for my daughter. She was disappointed when they arrived with the changeable strap missing.”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review We are sorry the replacement straps were not included We will ensure that these are sourced and dispatched out. Please allow around 10 days fo receipt. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Delivery quick, shoes good quality. Won’t buy again as I have to pay to return the shoes I didn’t want it”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. We offer free standard UK delivery on items over the cost of £30.00 owever do ask for returns to be paid for You can find our returns policy here: https://www.charlesclinkard.co.uk/returns-i17 Please be assured we value all customer feedback as this helps our company going forward and if further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Ordered a pair of black shoes but when they arrived they were definitely dark blue. Kept them because they were in the sale and a good price.”

Helpful Report

Posted 4 years ago

“I’m afraid Royal Mail delivery let you down. Gave me a four hour time slot which you would think wouldn’t be hard to deliver in but no three quarters of an hour after that wide time slot.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry you were disappointed with Royal Mail delivery. The company do not offer a time slot as such however will try and deliver the item as soon as possible for their customers. During the current pandemic, they have had extra packages to deliver and also have to take into account social distancing and this may add time on to their usual rounds. We will ensure your comments are passed back onto them however we do offer DPD as an alternative, they have a one hour time slot and safe place option you can add. If you place a future order, please contact us as soon as possible after placing and we can add this for you. We hope you will return in the future and do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Good service but my Merrill shoes cost £90 and are available for several retailers on line for £55, including delivery. Disappointing price difference.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We do offer a price match service however the following terms do need to be met: The item our price is being compared to must be the same style, colour and size and must be in stock to purchase from the comparison company. The company providing the comparison product must be comparable to Charles Clinkard. This means that the company must have a UK presence that is not solely based online and must also not be in administration or in ‘final clearance’. When conducting our price check, we reserve the right to consider delivery costs or other administrative costs the comparison company may charge. If you have ordered something on our website but then have found it cheaper elsewhere, we will refund you the difference using your original payment method. Simply call us within 7 days from placing your order to be eligible for a refund. We do not compare to online markets like ebay/amazon due to not knowing the original source of the products, we also are not aware of other prices on the market. We cna see you have now been refunded however please do find the link for the price match here for your perusal: https://www.charlesclinkard.co.uk/price-match-promise-i282 Any further queries do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Hello Yes I ordered some ankle boots made by Joseph Seibel. which have hardly been worn However, today the top eyelet has completely come away meaning I can no longer lace up the boot fully. As I no longer have the shoe box to send them back and I do not trust the boot even if it is mended -I am pretty fed up.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry to hear of the issues with your Josef Seibel boots. Please can you provide the order reference and further details to sales@clinkard.co.uk and our Customer Services Team will be able to assist. We look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 4 years ago

“The shoes did not arrive at my house but were delivered and signed for at an address a road away luckily the owner brought the package round after work as I have a broken foot and was wondering where it had gone as I received a text saying it had been signed and delivered!”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry to hear the shoes were not delivered to your address, we have spoken with Royal Mail regarding this and they have apologised for not leaving any details via a card to inform you of this. We are glad your parcel was located and hope you enjoy your new purchase. If further assistance is required do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 4 years ago

Charles Clinkard is rated 4.8 based on 46,784 reviews