Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,784 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Tell us how Charles Clinkard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

Charles Clinkard 5 star review on 9th August 2024

Charles Clinkard 5 star review on 20th July 2024

Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, we recently ordered for our son. You sent us the wrong size shoe even though the box and our invoice states they are a child’s size 7, inside they are a 7.5. We really like the shoes so have decided to keep them for when he does become that size. It has meant though we have had to spend more money on a shoe that fits him now.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. The Converse style are a USA brand and they do convert their EU sizes differently. You ordered a UK 7 however these are marked up as a 7.5 inside the shoe and alsoon the outer box however we can confirm the correct size was posted, we have checked other pairs and we unfortunately dont have a pair marked solely with a size 7 on them We have contacted you seperately to this review to offer further information and hope you will return to us in the future. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Goods arrived quickly. Unfortunately not suitable, it's difficult to get a good fit when ordering online. Returns are at your own expense and inconvenience, you are advised to use a tracked service but no service offered. Furthermore, I received an email asking me to refer new customers with the offer of 20% discount for both parties ........ big mistake, this was just click bait. The person I referred was told the offer was no longer valid and I did not receive my discount for the referral. Not keen on this sort of misleading marketing. Will not be using Charles Clinkard again.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We offer free standard UK delivery on orders over £40 however do ask for returns to be paid for and there are details of ways to return when you add the items into the basket. Also I have included a link for the returns services and our recommended methods here for you: https://www.charlesclinkard.co.uk/returns-i17 We do recommend a tracked service for your reassurance and Collectplus is £4.49 for up to 10kg and has drop off points across the country. You may find this a more suitable option for returning heavier items or multiple orders. With reference to the 20% referral code, this is a recommend or mention a friend code. You refer a friend and once they place an order for a full priced item as a new customer they will receive a discount off the items. https://charlesclinkard.mention-me.com/me/terms/99340/lnidyttj The code is valid for three months and cannot be used in conjunction with other codes. We are sorry to hear you will not return to us in the future, we hope you will reconsider and if any assistance is required please contact us either by telephone 0345 241 7742 or drop us an email at sales@clinkard.co.uk. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Prices could be cheaper on kids shoes since they grow out of them so fast.”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. We offer a wide range of childrens shoes at competitive prices and we will ensure your comments regarding the ranges we offer are passed onto the relevant teams If further assistance is required please do let us know Kind Regards Nicola-Customer Services

Posted 3 years ago

“Ordered boots from clinkard at a cost of £2.95 delivery. too narrow,had to pay £4.95 to return them. Never again.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review, We offer varying services competitively priced also if you spend £40.00, delivery is free and dipsatched within 5 working days We do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. You also currently have up to 365 days to return as long as the items are unworn and in the original packaging, you can have an exchange or a refund. If you have any enquiries, please do not hesitate to contact us and we hope this does not deter you from shopping with us in the future. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I paid for next day delivery, but the member of staff who packed my order forgot to add my door number. I only knew what had happened when I received an email saying my order was being delivered to the new address I'd requested (which I hadn't), it caused stress & panic, until I spoke to a member of staff who informed what had happened. Next day delivery cost was refunded.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear of your experience. We apologise sincerely that the order was sent out without a door number, the postage label is printed directly from the order and for some reason was not on the label. We are genuinally sorry for any upset this may have caused. Kind regards, Janice - customer services.

Posted 3 years ago

“Ordered a 4 but was more like a 5. Too big”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear that this item was too large for you. We do hope that yu find something that is a better fit. Your comments will help others whent hey are browsing. Kind regards, Janice - customer services

Posted 3 years ago

“I have been purchase from the website twice, but yet No points is shown on my profile. I send an email multiple times regarding this issue. However, nothing has changed. Apart from that I am satisfied with the product and shipping procedures.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are delighted you enjoy your orders from ourselves. We have contacted you via the Your Rewards with information and hope this will reassure you Kind Regards Nicola-Customer Services

Posted 3 years ago

“I received my slippers and was happy with the purchase. However, somehow I managed to order 2 pairs instead of one. Therefore I have been charged delivery for 2 pairs at £2.99 each and have now had to pay a £3.85 return delivery for the 2nd pair. This has made the slippers £10 more expensive than I had expected. I really feel that in these difficult times, you should offer free returns!!”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We have sent a private message regarding the above and are sorry you were disappoointed We offer delivery on a spend over £40.00 for free however currently do not cover the cost of the return. We will pass your comments over to the relevant teams and look forward to offering assistance in the future Kind Regards Nicola

Posted 3 years ago

“Good service but the one boot had no suede on the toe section at all. Was very disappointed but needed boots straight away so kept. Wont buy from you again”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry the boots were not up to the standard you would expect from a brand like Romika Items are checked prior to sending and it is disappointing this arrived with you in the condition you have kindly advised. We have sent an email and look forward to speaking with you soon Kind Regards Nicola-Customer Services

Posted 3 years ago

“Service very good but not happy having to pay to send them back”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with a spend of £40.00. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Sorry for the lower score, the delivery did not arrive at my address but was left at a neighbouring one. I received text message saying delivered but had to go on a expedition to find it. Product received is fine, when I eventually found out where it was.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are disappointed with the experience encountered during the delivery of the item We will ensure the courier who provided the service are informed of this and hope you will not be deterred from ordering again Kind Regards Nicola-Customer Services

Posted 3 years ago

“I feel that Charles Clinkard is a retail shop based business with an on line business on the side. Everything works but not at the speed of an online based business.”

Helpful Report

Posted 3 years ago

“Order was £30 which I thought inc free postage, it doesn’t it needs to be over £30.. I think this should be made clearer so this is a heads up to anyone wondering if their purchase qualifies.”

Helpful Report

Posted 3 years ago

“I ordered some slippers for my husband, and whilst the product was of good quality, the box was very damaged. It was obvious it had been used before. As this is a Christmas present, I was disappointed that they were not going to be presented very nicely.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. The box is there to offer protection to the item inside however it should not arrive in poor condition and we are sorry this has occurred, We will ensure your comments are passed both internally and externally and we are sorry for any inconvenience Kind Regards Nicola-Customer Services

Posted 3 years ago

“Not happy, the girl in the Chichester shop ordered the darker brown size 3 which they already had in store but I wanted the light brandy colour. Size 3 . So why would I order the dark boots when I already had tried them on in the shop.!!!!! she also got my name wrong...putting it down as Vinda! another Linda. Now I have to wait another three days before I get my boots. Please ask the packer the Check TWICE before sending the right colour. Thank you.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry you had a poor experience whilst ordering in store, we will ensure the team are made aware of your disappoinment and additional training is offered. We can confirm your new order has been noted to ensure this is correct and we look forward to sending this to you Kind Regards Nicola-Customer Services

Posted 3 years ago

“Speedy delivery however wrong boots delivered. correct paperwork so whoever has picked the order in stores has placed wrong boots in packaging so having to return. Would still recommend though”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review, We are disappointed the incorrect item was packaged and sent to you Our friendly Customer Services Team are currently taking care of your order query and we look forward to resolving this for you Kind Regards Nicola-Customer Services

Posted 3 years ago

“The boots were nice, however looked as though they had been worn. Sent them back, phoned up for a prepaid return. Cant fault Customer Sevices and got a prompt refund.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review, We are sorry there was an issue with your order however delighted our Customer Services Team were able to act swiftly to resolve this for you We will ensure your kind words are passed onto the colleagues who took care of this for you and if we can offer assistance in the future do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 3 years ago

“I liked the slippers I had ordered but they were too narrow. I was disappointed that no wider fitting was available - well one wasn't offered. Thye refund came through very smartly.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry that we do not have this lovely slipper in a wider fitting for you. We do hope that you find something that is a better fit for you. Kind regards, Janice - customer services

Posted 3 years ago

“Second pair of Pikolinos. Great boots. Service from Clinkards could have been better. The payment process stalled so I phoned and was told it had gone through, waited 7 days and no boots so phoned again to be told the order was held and I should have been phoned. Once this was sorted delivery arrived next day though so well recovered. Second concern was right boot had no stuffing and small creases which made me suspect they’d been tried and returned when I expect brand new from the warehouse. Not bad enough to return with complaint though. Could do better overall but would useClinkards again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We apologise for any delay in getting your order to you. Sometimes we source shoes from our stores if warehouse stock has depleted so it may be that the right shoe had been tried on in store. We are sorry for any disappointment that you have had and hope that you will visit Charles Clinkard website again in the future. Kind regards, Janice - customer services

Posted 3 years ago

“First time order. Signed to get 10% discount but did not receive it on my order. Emailed and was told my order did not qualify as discounted already I may be wrong but I didnt see anything to say you couldnt apply it to discounted items. Item arrived in good time and looks as expected. So it's a shame about the non discount.”

Helpful Report

Posted 3 years ago

Thank you for your review. We had a 20% flash sale recently and then a 25% off Black Friday sale. We do say that if an item is already discounted then another discount cannot be applied. We are sorry for any disappointment. Kind regards, Janice - customer services.

Posted 3 years ago

Charles Clinkard is rated 4.8 based on 46,784 reviews