Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,787 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,787 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

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Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a pair of boots and paid for express delivery Unfortunately they didn’t fit !! I went to shop and they re ordered free delivery to the shop which I was not aware of!!! Therefore I totally wasted £6 am so annoyed !”

Helpful Report

Posted 5 years ago

Thank you for leaving a review. We are sorry to hear that you are disappointed with our service. The Next day payment is a choice for the customer to have a speedy delivery, we do offer a free delivery service to home, a different delivery address of your choice or into store, all of these options are available on our website. If you wanted a next day delivery into store, then you would also need to pay the extra postage as we need to ensure that your order is processed as a priority and sent out with a next day delivery service. All orders are available to be delivered into store but it is up to 5 working days to dispatch with our free delivery service so we could not guarantee that they would be there any quicker than if they were ordered for delivery to home. I hope that this clears things up and hope that you now have a pair of boots that fit perfectly. With regards, Janice Ruddock Customer services

Posted 5 years ago

“Good range of footwear. However I was sent incorrect size on one order and incorrect colour on another. Rather annoying when you have to pay for returns.”

Helpful Report

Posted 5 years ago

Thank you for your review. I am extremely sorry to hear that you have not received the items that you were expecting. We do ask customers to pay for returns if they have ordered an item and they dont like it, or it doesnt fit. This enables customers to order multiple items with a free delviery and return those that they do not wish to keep. However, if you have recieved an item and it is not what you ordered we would not expect a customer to have to pay to return this. Please call our Customer Services on 0345 241 7742 (only a local rate charge) so that we can discuss this with you. We look forward to hearing from you. With regards, Janice Ruddock Customer Services.

Posted 5 years ago

“Very disappointed in returns service. The shoes we ordered were a very small 9. As we have no Charles clinkard near us, we weren’t sure of the sizing. We shall not be ordering from you again, unless returns become free.”

Helpful Report

Posted 6 years ago

Thank you for your review. Our delivery service is free but we do ask if customers can cover the cost of returns. We do review this from time to time but find that at the present time, customers are happy with the free delviery service that we offer. Your comments will be noted and added to the next review. With regards, Janice Ruddock Customer services.

Posted 6 years ago

“Lovely choice of ladies shoes”

Helpful Report

Posted 6 years ago

Thank you for your review. We are really pleased to hear that you are happy with the range of shoes that we have and hope that you are happy with any purchase. With regards, Janice Ruddock Customer services

Posted 6 years ago

“Free postage label. Thanks. Quick refund. Very good. Negative: confusing product description- more details about felt ( combi felt, etc); sole- man made rubber NOT fabric as you put Fabric is assossiated as textile/cloth.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We appreciate you bringing to attention the details missing from the description and have arranged for this to be updated. If we can offer further assistance in the future do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Easy ordering, free delivery. Item arrived within expected time frame. There were clear notifications of the expected delivery date/time of the item and the opportunity to leave in a safe place.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We are pleased to hear you were happy with the ordering and delivery process. We hope you choose to shop with us in the future. Kind regards, Demi Bandeira, Customer Services

Posted 6 years ago

“Ordered trainers for my granddaughter for her birthday, the website said they would be delivered by the first of September but nearer the date I received an email to say they would be delivered on the 3rd so they were not here in time for her birthday. So for that reason alone I would not order again from this site. When they did come they were in perfect condition and granddaughter was chuffed to bits with them.”

Helpful Report

Posted 6 years ago

Thank you for your review. We were sorry to hear that your order was not with you in time for your daughters birthday. Our dispatch time is within 5 working days, so you should have your order within 6 working days. It is usually sooner than this when we get orders out. We do usually offer an express delivery for £2.99 but during busy periods like these dates, when it is the end of sale and also back to school, we have to remove it as our dispatch is so busy, we try to get everything out as quickly as possible. We are pleased to hear that your grandaughter liked her shoes and do hope that you might visit our website again at some point in the future. With regards, Janice Ruddock Customer services

Posted 6 years ago

“The shoes were delivered in the time stated”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review. WIth regards, Janice Ruddock Customer services.

Posted 6 years ago

“You sold me the goods that I wanted for the price shown on your website. Interestingly you don't ask why I have only scored you as "acceptable". My reason for this is the delivery company that you used (Royal Mail). I had put a delivery instruction of leaving the goods with a neighbour who is always in, but Royal Mail put a card through my door saying that I had to go to the local sorting office within a certain time frame to claim the item. I had gone on holiday but came back before the deadline. If I hadn't the goods would have been returned to you apparently. Performance of Royal Mail? One star.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are really sorry that this has happened, we do use Royal Mail but we also use DPD which would have left in your safe place for you. If when you place any future orders, if you could email or telephone us to request a DPD delivery. You can contact us on 0345 241 7742 where we would add your instruction to your order. We were pleased to hear that you were able to collect your order and can understand your frustration. I hope that this helps for the future. With regards, Janice Ruddock Customer services.

Posted 6 years ago

“Shoes are of high standard. I’m was disappointed with delivery.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that you were disappointed with your delivery. We are unaware of any problem and happy to see that it has been resolved. We are pleased to hear that you are happy with your shoes. With regards, Janice Ruddock Customer services

Posted 6 years ago

“I was sent the Barbour loafers but you could tell the right shoe was a display shoe and had been on display a while. When I compared it to the left the right one at the back was worn down considerably possobly due to people trying it on often.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that you have received shoes that are not of a suitable quality to have been sent out. We do sometimes have shoes that may have been tried on, but they should all be quality checked before sending out. Please be advised that we will inform our dispatch team to be more vigilant to avoid disappointment. We are genuinally sorry for your inconvenience. With regards, Janice Ruddock Customer services

Posted 6 years ago

“Booked appointment so didn't have to wait.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review, we hope that your appointment went well and thank you for your custom. With regards, Janice Ruddock Customer services

Posted 6 years ago

“Item received as described, however delivery time was poor and unfortunately shoes have proved uncomfortable since I have worn them so therefore unable to return.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Our standard delivery which is free of charge is dispatched within 2-5 working days. There is an option for Next Day delivery on some items however the item would need to be available in our warehouse to be able to process this. When purchasing a new brand of shoes, we recommend trying them around the home first for a number of days to establish if they are suitable. We offer 35 days to return an item unworn for a refund/exchange however would be unable to accept back shoes which have been used. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Disappointed with my order delivered by post. It had the wrong colour handbag in. Had to do a 50 mile round trip to exchange. Couldn't wait for posting back and new one posting to me. I did spend a lot of money, but no offer of a voucher!”

Helpful Report

Posted 6 years ago

Hello Patricia, Thankyou for your review. We have checked into the order for you and can see our Customer Services Team issued a label to assist with returning your bag without additional cost to yourself. We are sorry for the inconvenience caused and please be assured we have raised this internally and externally to ensure this does not occur in the future. Naturally we are disappointed and hope we can restore your faith in Charles Clinkard. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Nice range to choose from”

Helpful Report

Posted 6 years ago

“My daughter was measured 8.5, the lady try some shoes on and said they fit I will put them behind the till, I later checked these shoes and they were a 8. Had I not questioned we would have bought the wrong size.”

Helpful Report

Posted 6 years ago

Hello Adele Thankyou for your review. We are sorry for the initial confusion within store and can see you have now received the correct pair of childrens shoes. We have passed over your feedback to the Meadowhall store and appreciate the time you took to leave your review. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Not a positive outcome as odd shoes can in post”

Helpful Report

Posted 6 years ago

Thank you for leaving us a review. We are sorry that you received shoes that were odd. I can confirm that your second pair is on its way to you and should reach you very soon. We hope that you will accept our apology for your inconvenience and find that this time, the shoes are perfect for you. With regards, Janice Ruddock Customer services

Posted 6 years ago

Hello Mandy Thankyou for your review We understand from your new order that a request was made to check the insoles as your previous order received did not match. On going into your new order we can see that we double checked the shoes and ensured that a matching pair were posted out and these should be with you any day now. We are sorry for the original confusion and hope everything is just right with your new pair. If we can offer furthr assistance please do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Paid for gift wrap as for a birthday present for friend. It came unwrapped and in a battered box . Although I phoned and got my £2.99 refunded. It has put me off ordering again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are really sorry that this has happened. The instruction for gift wrap is on your order and unfortunately has been missed by the dispatch team. Please be assured that I will ask them to be more careful to avoid disappointment in the future. We do hope that you will order again in the future where we can show you how efficient our service can be. With regards, Janice Ruddock - customer services I sincerely apologise and hope that you will order from us again in the future where we can show

Posted 6 years ago

“like the stock but will not purchase again on line because returns are not free, All other companies I deal with are.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your message. As you've suggested, returns are at your own cost however, you can send items back to us via Collect + for as little as £4.49 or return to one of our branches. I hope this information helps. Kind regards, Rosie, Customer Services.

Posted 6 years ago

“The Gabor shoes are lovely. They arrived quickly, were well packed and are a good fit. However the Van Dal shoes had a label saying 'display' on them, one shoe had clearly been tried on a few times and both were tight despite being classed as a wide fit,”

Helpful Report

Posted 6 years ago

Hello Su Thankyou for your review We appreciate your feedback regarding the speed and efficency of your order however are disappointed to hear that the Van Dal were not up to the standard you would expect. We have contacted you regarding this and hope we can restore your faith in online shopping with Charles Clinkard. Kind Regards Nicola-Customer Services

Posted 6 years ago

Charles Clinkard is rated 4.8 based on 46,787 reviews