Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,786 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,786 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

Charles Clinkard 5 star review on 9th August 2024

Charles Clinkard 5 star review on 20th July 2024

Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered boots, received clogs in boot box, disappointing The boots have been replaced, and I’ve had to send the clogs back, very inconvenient, especially on high price goods. Have used before and service has been great”

Helpful Report

Posted 4 years ago

Thank you for your review. We apologise sincerely for our error and although disappointed that you were inconvenienced, also glad to hear that we were able to correct this for you. We have had extra staff to cover our Christmas rush and unfortunately although we like to check every order is correct, this did not happen on this occasion. We do hope that this will not put you off ordering from us again in the future. Kind regards, Janice Ruddock Customer services

Posted 4 years ago

“On line service is good. delivery etc No problem. BUT MAJOR ISSUE - Staff in shops (Northallerton) need much better training. My size was out of stock in the shop but I found it on your website afterwards. Staff made no attempt to check they could get it for me, whilst i was in the shop. I consider this to be very poor customer service. You are lucky I checked your website first, not someone else's”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are delighted our ordering process was smooth and efficent, we will ensure all teams involved in processing your order are updated. With regards to the store feedback, we have contacted the Manager of the store and are sorry your experience was not up to the standard you would expect. We hope you will return in the future and do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“The boots were a size 8 they were more like a size 6 I don’t understand why you do not put prepaid return label is like most companies do. As part of a long distance selling, it cost me over £5 to look at a pair of boots. If I was in the shop I would know it did not fit and it wouldn’t cost me anything. For the reasons above I will not be shopping with this company again. Very disappointed”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review, As size is personal and many factors can affect fit there is no guarantee a product will be suitable. Brands can also vary in size conversion and the best way to check if something fits is by trying them on. We are disappointed to hear this particular item was not suitable. We offer free standard UK delivery with no minimum spend however do ask customers to pay towards the return and the details of our this is included within the terms and conditions on the website You can of course find the details regarding this here: https://www.charlesclinkard.co.uk/returns-i17 We ask all customers to review our service as this helps to reflect the different experiences our customers have and we are sorry on this occasion you were disappointed. If we can offer further assistance do not hesitate to contact us, Kind Regards Nicola-Customer Services

Posted 4 years ago

“Easy to use website and quick delivery.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave your review. We are pleased to hear that you found our website easy to use and look forward to seeing you again in the future. Kind regards, Janice Ruddock Customer services

Posted 4 years ago

“Boots are great but sending a pair back for a different size was disappointing when I had to pay for postage myself.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We are pleased to hear you were happy with the quality of your items, but it is unfortunate to hear the initial size was unsuitable. We hope you have now been able to get the size you require. With regards to returns, we offer a free UK standard delivery with no minimum spend, however we do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. If you have any enquiries, please do not hesitate to contact us and we hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira, Customer Services

Posted 4 years ago

“The Boots are fab but the delivery was dreadfull . Mrs Stevenson”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We are pleased to hear you were happy with your purchase. With regards to the delivery, we would like to thoroughly apologise for the problems you had when receiving your parcel from DPD. Your comments will be passed onto the courier to avoid this happening in the future. We hope you choose to shop with us in the future, and if so, please contact us with your order number and we can request for your parcel to be delivered via Royal Mail instead. Kind Regards, Demi Bandeira Customer Services

Posted 4 years ago

“Competitive price of product and telephone ordering efficient and friendly.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are delighted wiht your feedback and will ensure our Customer Services Team who took care of your order are updated. If there is anyway we can improve the rating you gave please do drop us a line at sales@clinkard.co.uk. Kind Regards Nicola-Customer Services

Posted 4 years ago

Hello, Thank you for your review. We are pleased to hear you were happy with the service received and hope you shop with us in the future. Kind Regards, Demi Bandeira Customer Services

Posted 4 years ago

“Internet shopping didn't vist store”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review. We hope that you are happy with your purchase and hope to see you online shopping with us again in the future. Kind regards, Janice Ruddock Customer services

Posted 4 years ago

“Quick service”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We hope we can increase your experience from a three star up to a four or five. If there were any concerns you had during the process please email sales@clinkard.co.uk and we will be able to assist further, do include your order details. We look forward to hearing back from you, Kind Regards Nicola-Customer Services

Posted 4 years ago

“Service was ok”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We appreciate your feedback and would like to know further information regarding your instore order. Please email sales@clinkard.co.uk with your order details and we hope we can assist further. We look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 4 years ago

“The actual footwear was nice and fitted as expected. However, on arrival I was concerned as to what condition the boots would be on as the box was broken and crumbled. This is not great either for presentation to the buyer or for me to keep the boots in.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. The box is there to offer protection to your order however we fully appreciate your disappointment in receiving the item in this condition. We will ensure that both our dispatch team and the courier are updated with your feedback and hope this will not deter you in the future. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Beautiful Boots, unfortunately there was a manufacturing fault in the leather, so had to return them, but would def recommend, customers service was outstanding. I return and received my refund all within 4 days.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. Naturally we are sorry there was a fault with your item and also that you had to return these to us. We will pass on your comments regarding the excellent service you received to the members of the team involved and hope this will not deter you from returning to order from us in the future. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Loved my boots I ordered but paid extra to get them quicker but this didn’t happen”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. Our express delivery is dispatched within 2-3 working days however on checking your order we can see we did not meet this guarantee and the postage you paid has been refunded. Please accept our apologies and we hope you enjoy wearing your new boots. Kind Regards Nicola-Customer Services

Posted 4 years ago

“An attempt to purchase a pair of slippers as a Christmas present was not possible on line as it proved impossible for me to use the same email address as my wife. I resorted to a telephone call and whilst the lady was very helpful she had repeated problems with the computer requiring me to be put on hold twice. I have NO complaint about the member of staff but your technology needs improving.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry for the issues you had whilst placing a telephone order , we were encountring technical difficulties on the day you contacted us and you can be assured these have now been rectified. We hope you will return in the future and do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“would have been higher if not cost to return”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review. We are pleased to hear you were happy with most of the aspects of your order experience. With regards to returns, we offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards, Demi Bandeira Customer Services

Posted 4 years ago

“Ordered shoes for daughter and a size bigger was delivered. Worked out in the end as that’s the size which was better.”

Helpful Report

Posted 4 years ago

Thank you for your review. Thank you for your review. I am sorry for any confusion with regard to the sizing on the salt water shoes. As they are an American Company, the size shown is actually a size bigger than the UK sizing. We are pleased to hear that these are a good fit for you and hope that your daughter enjoys wearing them. Kind regards, Janice Ruddock Customer services

Posted 4 years ago

“quick delivery ease of ordering”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We are pleased to hear you were happy with our ordering process and delivery of your order. If you require any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 4 years ago

“Customer service very good. Next day delivery big fat failure.”

Helpful Report

Posted 4 years ago

Thank you for your review, We are sincerely sorry that you were able to place this order as a next day delivery, this should not have been available as a next day item. As agreed with you, the next day postage has been refunded to you and we apologise for any inconvenience that this may have caused. Kind regards, Janice Ruddock Customer services

Posted 4 years ago

“Had to buy online as we no longer have shop in Banbury - so not very convenient !! However the delivery was quick & no postage charge. I would much prefer to try on the choice of shoes available but have to go to Stratford on Avon - my Nearest Clinkards shop.”

Helpful Report

Posted 4 years ago

Thank you for yur review. We are sorry to hear that your local Charles Clinkard store has closed. We do have a couple of stores that are closer to you than Stratford, if you pop your post code into the store finder on our website it will bring these up for you. I am really pleased that you are happy with the delivery service that you have received and hope that you are happy with the purchase made. If you do wish to order more than one pair on line for choice, you can take them back to a Charles Clinkard store for refund if you wish. I hope that this information is of help. Kind regards, Janice Ruddock Customer services

Posted 4 years ago

“Choice of products is always good.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We appreciate your feedback and wonder if we are able to help to raise your score by an additional two stars. We look forward to hearing from you, please email sales@clinkard.co.uk or you are welcome to call us on 03452417742. Kind Regards Nicola-Customer Services

Posted 4 years ago

Charles Clinkard is rated 4.8 based on 46,786 reviews