Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,783 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

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Charles Clinkard 5 star review on 20th July 2024

Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boots too narrow..returned was shocked at having to pay return.I am a pensioner and cost me £11.15 to return with tracking.at these times more than i could afford..unable to travel to Newcastle to return as I have a sick husband.wont be ordering again from you and will put this on social media so people dont get caught out.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I’m sorry if our returns policy was missed when you ordered with us. I’m also sorry to hear how much you have paid to return your boots to us. For future, we have a 365-day return policy to return your order to our stores. If you are posting them back to us, we recommend a Royal Mail second class tracked service for as little as £3.30. We also provide a link on our website to produce a collect plus label for £4.50. I understand your frustration of paying to return your order, and I am sorry for any disappointment caused. Kind regards Michael

Posted 1 year ago

“I ordered boots from your website, information re delivery was misleading and took 6 days, which was not within 5 days or over 7 and not what your emails led me to believe. However, the staff in your Warwick Store were amazing, always friendly and helpful and I would shop with them again. I would give your staff 5 stars.”

Helpful Report

Posted 1 year ago

Thank you for your review. Our free delivery service is a dispatch within 5 working days, this means that you should have the order within 6 working days. On occasion if our warehouse has sold out, we recall an item from one of our stores and this is why sometimes an order may take a little longer as it comes to us first for inspection. We are sorry if you thought that our service was slow on this occasion. I am so pleased to hear that you had a good expreience in our Warwick store and thank you for sharing this with us. Kind regards, Janice - customer services

Posted 1 year ago

“Service was excellent but unfortunately boots were not suitable”

Helpful Report

Posted 1 year ago

Thank you for your review. We are really pleased to hear that you found our service so good and we do hope that you find something that is more suitable for your requirements. Kind regards, Janice - customer services

Posted 1 year ago

“I had to return the parcel today's I got the wrong color in confusion of what was shown online. Hopefully will get my corrected color show back again soon. Process of return wasn't simple though.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that the shoe colour was not what you wanted. With regard to returns, you can take them back to any Charles Clinkard store, or pop them in the post to us, there is a tear off address label on the invoice. Kind regards, Janice - customer services

Posted 1 year ago

“Website was good. Order came quickly. However, and it’s a big issue for me, you don’t do free returns. With two large boxes of boots (5 pairs) it will cost me a fortune to get these back to you by recorded delivery so will need to do a 40 mile round trip to your closest store at some point in the next month so that I can return for ‘free’. Shan’t be ordering from you again unless it’s something I know for sure will fit me.”

Helpful Report

Posted 1 year ago

Thank you for your review. We do deliver free of charge, but ask customers to cover the cost of returns. On our website there is a link to Collect + where for £4.49, you can send back up to 10 kilos. This would allow you to send several pair of shoes back at the same time. You are emailed a label and can print it out to attach to your package and take to your nearest Collect + point. This may be something that may help. Alternatively, you can wait and take back to store, you have up to one year to return so long as unworn. Kind regards, Janice - customer services

Posted 1 year ago

“My boots were advertised as wide fit, but unfortunately they are most definitely not! Such a shame as I would love to wear them”

Helpful Report

Posted 1 year ago

Thank you for your review and sharing your findings with regard to the fitting of these lovely boots which will help others when they are looking for something for themselves. You may find that if you buy the next size up, this will increase the area within the boot and feel much more comfortable especially if you would like to wear socks. It doesnt work for everyone, but may be worth trying to see if the comfort is better for you. We do hope that you find something that is a better fit for you. Kind regards, Janice - customer services

Posted 1 year ago

“The service in the shop has always been very good and I have always been very happy with quality of purchases. I recently ordered some boots online however, to be delivered to the shop in Newcastle and only found out after querying by email that they’d been waiting in the shop for me. I had no notification they’d arrived.”

Helpful Report

Posted 1 year ago

Thank you for your review. An email was sent to you to let you know that the order was on its way to the store, but unfortunately there was no telephone number on your order to let you know that it had arrived. We apologise that you had to get in touch with us to know that your order was there. We do hope that you are happy with your order. Kind regards, Janice - customer services

Posted 1 year ago

“Order arrived on time but engraving was incorrect. I had difficulty co tacti g them, but when I did they were very quick in saying they would send a replacement item. However, I did not receive an apology.”

Helpful Report

Posted 1 year ago

“Have received excellent service over recent years from the staff at Charles Clinkard. Unfortunately not the case from a newish branch in Cheshire, no one contacted me when my order was in store. Hopefully this was a one-off as great range of quality shoes and boots.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are really sorry to hear that you were disappointed in the service that you received in store in Cheshire. There was a dispatch email sent to you to let you know that the order was on the way, but the store should have called to let you know when they arrived, we apologise if this was not done. We look forward to seeing you shop with us again in the future, and hope that you find that the service is better next time. Kind regards, Janice - customer services

Posted 1 year ago

“When ordering boots in store l thought the delivery was to be 3/5 days however another 2/3 is added by royal mail rather misleading!”

Helpful Report

Posted 1 year ago

Thank you for your review. Our free delivery service is 3 to 5 days to dispatch, we do have a speedier paid service if needed sooner. With Royal Mail at ther moment there are delays due to disputes, you can ask for a courier if you prefer. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“On ordering delivery was stated as 3-5 days but it was a week and in the meantime bought a cheaper much better quality pair of boots elsewhere”

Helpful Report

Posted 1 year ago

Thank you for your review. Our free standard delivery is 3 to 5 working days to dispatch. We usually get things our sooner, but occasionally if we have run out of a product in our warehouse, we ask one of our stores to supply the stock from their own holding room, and have to wait for them to arrive with us. We apologise that on this occasion that you have had to wait. Kind regards, Janice - customer services

Posted 1 year ago

“Ordered lilac crocs online while they were in stock only to receive them in a different colour. Went to the store in person and they said that the colour was out of stock… even when I ordered them while they were in stock… they sent me a random colour.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I have located your order for the lavender Crocs, I’m sorry to hear you did not receive the colour you ordered. This should have been inspected by our dispatch team before being sent out. We are expecting a new batch to be delivered in March for the colour and size you requested. I’m sorry for any inconvenience caused. Kind regards Michael Customer services

Posted 1 year ago

“The shoes were lovely , but didn’t fit well, so had to return them, was really disappointed at this though as had to pay £12 to return them. Sadly won’t buy from CK again as a result of this.”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave a review. I am sorry you're that you're unhappy with our returns policy. As you suggested, you cover the cost of sending items back to us. There are cheaper options, such as Collect + or asking Royal Mail for a cheaper insurance, you can also return to any of our retail branches - https://www.charlesclinkard.co.uk/map. I hope with the above in mind you will consider shopping with us again. Kind regards Rosie, Customer Services

Posted 1 year ago

“Boots I ordered are fine, but I paid for next day delivery which did not happen. Contacted Charles Clinkard and they said they would refund my postage.”

Helpful Report

Posted 1 year ago

Thank you for your review. I can see that the order was dispatched corrrectly, but mis directed by the courier. We were sorry to hear that this had happened and can confirm that your postage was refunded. We apologise sincerely for your inconvenience. Kind regards, Janice - customer services

Posted 1 year ago

“I was so pleased to get a boot in a size 2 1/2. However, I have found the boot to be too hard on the ball of the foot. I have kept them because to find a boot in my size to fit is almost impossible. However, I won’t be able to wear them for long.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that you find this boot to be uncomfortable for you and thank you for sharing your findings. Have you ever tried this item https://www.charlesclinkard.co.uk/accessories-c32/shoecare-c35/angel-feet-p769#attribute%5B1%5D=17668 It is a gel sole that you put into the shoe, this helps with any discomfort and helps with any pain for the wearer. Kind regards, Janice - customer services

Posted 1 year ago

“Very angry - I ordered a pair of Birkenstocks and paid £5.99 for express delivery, only to find when they arrived, they were useless to me because they were ‘narrow fit’ yet this was not stated anywhere on the website. I therefore had to return them and I’m now out of pocket and I still don’t have my Birkenstocks, very irritating a total waste of time. I am very angry!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that this item was too narrow for you and that you had to return them. The information that this is a narrow shoe, does show on the website. Underneath the price it has the details of the shoe as follows. Uppers: Synthetic Linings: Synthetic Fastenings: Buckle Width Fitting: Narrow Manufacturer Code: 129-4 We are sorry that you missed this information. Kind regards, Janice - customer services

Posted 1 year ago

“Tassel was broken , had to send them back . Also size 4 1/2 was too big. Material was lovely shame I had to send them back”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that you have received a pair of shoes that are faulty and thank you for taking my telephone call with regard to this. We will issue a full refund as requested and apologise sincerely for your inconvenience. Kind regards, Janice - customer services.

Posted 1 year ago

“She’s were delivered on time but we’re far too small. Delivered as uk 12/46. Should have size 47 which is UK 12”

Helpful Report

Posted 1 year ago

Thank you for your review. As stated on your order and also on our webite guide, a size 12 shoe is equated to an EU 46 https://www.charlesclinkard.co.uk/size-guide-i26 We are sorry if you found the shoes to be too small and an see that you have returned them for refund. Kind regards, Janice - customer services

Posted 1 year ago

“Second time using the help line felt as if I was an annoyance and they went forthcoming with helping me do what I know is within my right”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry if you have contacted us and found that the customer service you received was not adequate, we are here to help and advise. It shows that you have returned one item from this order number for refund, I have checked and this has been actioned. You also have an ewallet of £8 ready to use on any future order. I can also see that you have since tried to place 2 new orders but they have no been successful, it may be these that you have called about? I hope that this information helps and please do not hesitate to call us should you need further help. Our number is 0345 241 7742. Kind regards, Janice - customer services

Posted 1 year ago

“Good product.. Import tax clarity not provided while booking”

Helpful Report

Posted 1 year ago

Thank you for your review. When you place your order, the postage should include all taxes also. We would not expect you to pay any import tax and there should be a label on the order to state this. I hope that this helps. Kind regards, Janice - customer services

Posted 1 year ago

Charles Clinkard is rated 4.8 based on 46,783 reviews