Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,785 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

Charles Clinkard 5 star review on 9th August 2024

Charles Clinkard 5 star review on 20th July 2024

Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall a good company to deal with but watch their website - I attempted to buy a pair of shoes that were listed at one price and when I attempted to buy them the price went up by 35%. And yes I checked everything several times and it wasn't a sale where some sizes were in the sale and other weren't. Bit of sharp practice there, but overall a good experience as the product arrived quickly and was of good quality. Watch their loyalty scheme too - points can "disappear" and only re-appear of you bother to phone them about it.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave your review. We are sorry to hear that you found the website misleading. Sometimes, when a 'colour of the season' is reduced in the sale, the item may read as a 'from' price. When you scroll over the colours, it will show you which are in the sale and which are not. However this should not happen for a different size of the same shoe. If you come across this again, please give us a call so that we can take a look into this for you. With regard to points, they are calculated at the end of Feb and again at the end of August so at this time, you may see the points go to 0 as we calculate who needs a voucher sending for the points earned. You get 5% back as a voucher so you can use against any future purchase. I do apologise for any inconvenience you have had. Kind regards, Janice - customer services

Posted 4 years ago

“The wrong colour was sent they were blue. However customer services sent me a prepaid label and I sent them back”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave your review. We apologise that you were sent the incorrect colour and would not expect you to cover the cost of a return when it was of no fault of your own and thank you for giving us the opportunity to correct our error and send the right colour for you. Kind regards, Janice - customer services

Posted 4 years ago

“Lovely looking slippers, but sizing was quite large so had to return them. Returns procedure very easy and refund made promptly.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave your review. We are very happy to hear that you found the return process easy and your refund was done promptly for you. Kind regards, Janice - customer services

Posted 4 years ago

“Arrived quickly but frustrating having to pay postage to return”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave your review. We do deliver free of charge, but ask if the customer will cover the cost of return postage or take back to a Charles Clinkard store. If you need an exchange, we again will cover the postage cost to you. We hope that you have been able to replace your purchase to something more suitable for your requirements. Kind regards, Janice - customer services

Posted 4 years ago

“Good helping”

Helpful Report

Posted 4 years ago

Thank you for your review. We are pleased to hear you were happy with the ordering and delivery process. We hope you choose to shop with us in the future. Kind regards, Nicola-Customer Services

Posted 4 years ago

“These Reiker trainers are attractive and very comfortable but more plastic than I expected- concerned they won’t breathe Delivery was swift and uneventful”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave your review. Kind regards, Janice - customer services

Posted 4 years ago

“Fast delivery. Smart, Comfie shoes. Wore immediately.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave your review. Kind regards, Janice - customer services

Posted 4 years ago

“Loved the 2 new pairs of shoes, great value. Very slow post. Took over a week”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. Our current dispatch time is within 6 days, we posted out the order on the 5th working day and passed ths to Royal Mail for you. We are genuinely sorry this took longer than anticipated, with the current scenario there are occasions when deliveries can take longer to arrive. We hope you will consider ordering again in the future. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Bought shoes which looked as if been worn and returned !”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review, We are sorry you were disappointed with your order. Items are sourced from our stores and warehouse, they may have been tried on or on a display however the quality of the item should not be impacted and we are disappointed to hear you received this pair. We can see you have organised a return of the item and we hope this will not deter you from ordering in the future. If further assistance is required please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Navy shoes were ordered in the Cambridge shop for home delivery and black shoes arrived. These will be returned to the shop.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry you were sent the incorrect colour of shoes. Items are checked prior to dispatch and we are disappointed this error occurred. We have checked your order and have added extra notes for additional checks to be made to ensure you receive the item that you requested when ordering in our Cambridge store. If we can assist further do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Unable to use a credit note for online purchase is not helpful under the current covid-19 situation.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are currently looking into offering an option for a paper credit note to be used online however if you do still have this available to use. Please email sales@clinkard.co.uk and we can offer advise on the best way to utilise this If we can offer further assistance do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 4 years ago

“Easy to order online, good price for top brands, fast delivery. The wrong color was sent and was disappointed when they expected me to wait until I sent back/they received the wrong pair until they corrected their mistake by sending me the correct one. Other than that, the customer service was fast and responsive.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry you were sent the incorrect colour initially. With regards to the return, we do require notification that the other item is on its way however we can see we have arranged the correct item to be sent and also assisted you with your postage costs. We are genuinely very sorry for the issues raised and will ensure feedback is given to the team who took care of the order. If we can offfer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Very unfortunate blunder on my part. Contacted Startrite re Exact measurements on granddaughter’s feet size for more accurate sizing. Due to shops being closed/COVID situation. Sent for shoes from Charles Clinkard Totally wrong size (did fully discuss age measurements etc etc with Startrite assistant) & had to be returned. Waited for Clarks to re open but the postage was crippling!!! Won’t order from them again.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry to hear of the issues you have raised. We understand how difficult it has been to gauge a fitting for children and we offered a guide via our website to help however as styles can vary as well as brands conversions differing there is no guarantee they will fit. We are disappointed to hear you will not return to us in the future as we offer a large range of childrens school shoes. We do offer free delivery on items over £30.00 however do ask for returns to be paid for and this is included in the link below: https://www.charlesclinkard.co.uk/returns-i17 Currently our returns policy is 365 days as long as item unworn, in original packaging and resaleble. We appreciate your feedback regarding returns and will ensure the relevant teams are made aware of your points. If we can offer assistance in the future do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“The purchase I made was easy but the description of the product online was inaccurate. The Birkenstocks I bought were described as leather but were actually a synthetic material. They are nice sandals but part of the reason I ordered that style was because they were described as leather.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We appreciate your feedback and have forwarded your comments to the team who take care of the listings. We understand your disappointment and you are welcome to return the item unworn and in good resaleable condition to either a Charles Clinkard store or via the methods mentioned below: https://www.charlesclinkard.co.uk/returns-i17 We offer currently, 365 days period for this due to the current pandemic and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“My order arrived on time however I unfortunately two of the pairs had signs of wear so I returned them. There was a problem with the refund I that my account was credited instead of being refunded to PayPal. Customer service refunded this promptly though - just quite a faff!”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. Items are sourced from our stores and warehouse, they may have been tried on or on a display however any quality issues should be raised before dispatch and we are very disappointed you received these items. Our Customer Services Team have been in touch regarding this as well as the refund and we are sorry for the inconvenience that may have been caused. If we can help further do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Size 36 on the box but when opened was a size 37. So when I returned the shoes to the store I couldn’t see any hand sanitizer.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry the incorrect size was received within the box, we check items rigorously before dispatch and are disappointed this arrived with you. We have also contacted the store in question with regards to your feedback regarding available hand sanitser. We hope you will return in the future and give us the opportunity to restore your faith in Charles Clinkard. Kind Regards Nicola-Customer Services

Posted 4 years ago

“The shoes purchased were fine, but the delivery and returns policies need to be reviewed...the customer pays shipping fees for delivery AND return?! Ridiculous considering that most retailers offer free returns at the very least, if not free returns AND delivery. For that reason I will not purchase from Charles clinkard again.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We offer standard delivery at £2.99 if your spend is below £30.00 and currently do ask for returns to be paid for however we will ensure your comments are passed to the relevant team for review in the future We are constantly reviewing our policies and appreciate feedback froom our customers whether negative or positive and we hope you will return to us again in the future. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I've given three stars because my previous experiences have been good. However, on this occasion they only sent one shoe and given the extremely limited time my child is going to be in school before September its now too late for a replacement pair and I had to buy elsewhere due to school uniform requirements.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are genuinely sorry for the error which occurred during dispaytch. Items are checked prior to sending and its disappointing that this happened. On checking your order, we can see we tried to source replacements however you preferred to return these for a refund. We hope you will return in the future and give us the opportunity to restore your faith in shopping with us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Overall pretty satisfied with the service and quality of our purchase. What we felt let down with was the difficult to understand email we were as we had no idea whether the voucher we used had been taken off or otherwise due to an out of stock item on our order. When we called to query how much would be debited from our credit card it turns out that the voucher had not been applied. The call taker ensured that she would reapply this which she did, but failed to send us a confirmation email as promised.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are delighted to hear the quality and speed of service was high. We can confirm our Customer Services Team contacted you via the email on your order on the 22nd June with details of your payment and the discount vouhcer. We are sorry to hear you did not receive this, do check in another folder as you may find it has been filtered into there. If we can offer assistance in the future do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“My 1st time purchase was very disappointing. The item sent was what I ordered but in the wrong size and color?? I was emailed a free returns label, but an offer of a discount on the correct item would have enticed me to re-order. I gave 3* rating, as we all make mistakes, and I love the range of footwear, but I will be hesitant to reorder from C.C”

Helpful Report

Posted 4 years ago

Charles Clinkard is rated 4.8 based on 46,785 reviews