Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 46,783 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 46,783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 9th September 2024

Charles Clinkard 5 star review on 16th August 2024

Charles Clinkard 5 star review on 9th August 2024

Charles Clinkard 5 star review on 20th July 2024

Charles Clinkard 5 star review on 17th July 2024

Charles Clinkard 5 star review on 16th July 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service but collected from store and the box was very bashed. Am returning as the Gabor boots are too short in the leg. Described as knee length but way below. Customer service were quick to respond and apologise for the bashed box . I didn’t want to be held liable for bashed box when returning the boots.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that the box was damaged when you received your order. The box is there ot protect the item inside so it sounds as though it has done its job. We will rebox once they come back to us and would not ask a customer to be responsible for the condition of a box upon the return. Thank you for your comments with regard the boots also, this will help others when browsing. Kind regards, Janice - customer services

Posted 1 year ago

“Website is easy to shop on, prices reasonable and item arrived quickly. However I probably won't use them again (unless I've been able to try the item on previously elsewhere) as unlike so many other retailers, they don't offer free returns so I had to pay £5 to return the shoes I'd bought as they didn't fit. Sadly can't afford to do that more than once.”

Helpful Report

Posted 2 years ago

Thank you for your review. We do deliver free of charge, but do ask our customers to cover the cost of returns or take back to a Charles Clinkard store. There is also a link on our website to Collect + which allows you to send up to 10 kilo in one package for just £4.49. This would allow you to send several pair back at one low cost. We are pleased to hear that you found the website easy to use and do hope to see you again in the future. Kind regards, Janice - customer services

Posted 2 years ago

“Good range and prices, but customer service not up to scratch. Didn't have my size so had to pay for the shoes to be sent from the manufacturer. They had my size in another shop but wouldn't transfer them. Very small sales counter in Stratford, so can be cosy!”

Helpful Report

Posted 2 years ago

Thank you for your review. Within the store, they can order the shoes for you to be posted to your home address. If when you receive them, they do not fit, then you can return them to store. This would mean a payment before they place the order, but a full refund would be given should you need to return them. Kind regards, Janice - customer services

Posted 2 years ago

“Well priced shoes and nice customer service, however my shoes did not turn up and ended up being returned to the company without my knowledge by the delivery company.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that your order was returned to sender and did not reach you. I can see that you have been refunded and apologise for any inconvenience. We do hope that you will place a new order and hopefully there will be no problems on this occasion. Kidn regards, Janice - customer services

Posted 2 years ago

“I’m still waiting so not very happy so far! I had to phone Burford in the end as so long and funnily enough my order was there!!? So no one called me and no apology was offeredd. I did make a special journey to collect as well so not convenient or cost effective. These boots as birthday treat/present so imagine how very happy I wasn’t when it was too late to use 10% off code. You have really messed up this time and on a special event. Not impressed.”

Helpful Report

Posted 2 years ago

Thank you for your review. We did send your order to the store of your choice on 6th September. They should have contacted you to let you know it was there. I have emailed them and asked for an update and to call you with regards to your collection. I apologise sincerely that you were unaware of this, we did email so it may be in your spam folder. Kind regards, janice - customer services

Posted 2 years ago

“Not sure why I have received this message - my review was a good one - now I’m not so sure ? Please explain....”

Helpful Report

Posted 2 years ago

Hello Sandra, thank you for your message. I am not sure what you have received. All seems to be fine. If you have any concerns, please contact us on sales@clinkard.co.uk or you can call 0345 241 7742. Kind regards, Janice - customer services

Posted 2 years ago

“Service was good shoes marked and needed returned”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sincerely sorry to hear that you had to return the shoes because they were marked. If you could please get in touch on 0345 241 7742 or email sales@clinkard.co.uk, we can advise how to return a faulty item, or you can just take them to your nearest Charles Clinkard store and they will arrange a refund for you. I apologise for your inconvenience. Kind regards, Janice - customer services

Posted 2 years ago

“The boots are very narrow and a small fit for a size 5, so will be returning them. The box they arrived in was battered to bits and the tissue paper that's supposed to keep the shoes protected was completely shredded - not impressed!”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that the box that the shoes arrived in was battered, and also that the tissue was shredded. We do hope that the shoes were in an excellent condition and this did not spoil the wearing of them for you. The box is there to protect the shoe, however the shoes could be reboxed if the box was damaged before dispatch, I am sorry that on this occasion it was not and you received the box in a bad condition. Kind regards, Janice - customer services

Posted 2 years ago

“The shoes arrived, although too big, that is not the fault of Charles Clinkard. But a week to ship with a courier mix up taking it to 10 days is not in keeping with customer expectations today. Use if really needed but not recommended for online ordering.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that there was a problem with the courier when you placed your order. Usually all orders are shipped in a maximum (mostly sooner) of 5 working days and then sent out with an overnight service so they arrive with a customer within 6 working days at the latest. On this occasion this did not happen. I sincerely apologise that this is the case. Kind regards, Janice - customer services

Posted 2 years ago

“Staff helpful and friendly. Ordered a larger size shoe to be delivered to my home via Charles Clinkard shop at Cribbs Causeway and they were promptly delivered but the soles clearly showed that they had been worn previously. I informed the shop who said they would change them but they would have to order my size and colour again. I needed these shoes for an upcoming wedding so hv not returned them yet. A bit disappointing to say the least”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that the sholes looked worn, we know that on some occasions a shoe may have been tried on in store or even if someone has ordered 2 sizes for fit, a pair may be returned. However all items should be checked upon return and again before dispatch. I appears that on this occasion we have let you down and I apologise sincerely. Kind regards, Janice - customer services

Posted 2 years ago

“Both items lovely Before payment though the items both went up a few £s which I did not like & dont know how/why that happened.”

Helpful Report

Posted 2 years ago

Thank you for your review. The items that you ordered have not been changed in price, so I am sorry if you thought that they had. There may be a little difference sometimes depending on which colour you order, however, when you placed your order, there will not be any changes. If you have your order confirmation and this is different to what you have been charged, please contact us on 0345 241 7742 so that we can look into this for you. Kind regards, Janice - customer services

Posted 2 years ago

“I am disappointed that Charles Clinkard only do slippers in a regular width fitting.”

Helpful Report

Posted 2 years ago

Thank you for your review. If you copy and past the web domain below, this will take you to the wide and exxtra wide fitting slippers that we have att he present time. We will get more in the coming season. https://www.charlesclinkard.co.uk/women-c1/slippers-c6#t8:t167 Kind regards, Janice - customer services

Posted 2 years ago

“I wanted a size 5 trainer for my grandson (aged 11) and ordered from a page which was for boys and teenagers. What was delivered is a pair size 5 / baby replica for a 1-3 year old. Can’t be bothered to return them at my expense and concern myself with debates about who was responsible. Other that that unfortunate accident no problems whatever.”

Helpful Report

Posted 2 years ago

Thank you for your review. The shoes you ordered a called boys first shoes and meant for a toddler. If you would like to send them back, we would happily refund in full for you. If you order a junior shoe from the size range, this would be the correct size for your grandson, the junior lets yu know that it is not a younger cchilds shoe. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 2 years ago

“From email to say my order was on it’s way, it took a further 6 days for it to arrive at the store….. too long. I rang store twice within that time and can’t fault the staff there. Would think twice about using ordering service again”

Helpful Report

Posted 2 years ago

Thank you for your review. Your order was dispatched on Tuesday 9th August and would have been in the store on Thursday the 11th of August. If there was a delay, we sincerely apologise, we have a van that goes to Newcastle 3 times a week to deliver so do not know what the hold up might have been. This is not the normal time scale and once your dispatch email is sent, the store should contact you within two days to let you know that your order has arrived. We thoroughly apologise for your inconvenience and do hope that you were happy with your item. Kind regards, Janice - customer services

Posted 2 years ago

“I ordered a pair of Bugatti shoes. They sent the old model not the new model shown on their site, that I ordered. It arrived with a hand written model number on the side!!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you did not receive the shoe that you ordered and will look into this. The image on the website should show the shoe that will be sent and we thank you for bringing this to our attention. We apologise for your inconvenience. Kind regards, Janice - customer services

Posted 2 years ago

“Do you do narrow fit on footwear S most of the shoes on sale everywhere are standard or wide fit”

Helpful Report

Posted 2 years ago

Thank you for your review. At the present time, there is little in a slim fitting, however I have added some links (you may need to copy and paste) that will take you straight to the slim items that we have at the present time. https://www.charlesclinkard.co.uk/women-c1/trainers-c5/narrow-t6 https://www.charlesclinkard.co.uk/women-c1/sandals-c4/narrow-t6 https://www.charlesclinkard.co.uk/women-c1/shoes-c2/narrow-t6 https://www.charlesclinkard.co.uk/women-c1/boots-c3/narrow-t6 I hope that this helps. Kind regards, Janice - customer services

Posted 2 years ago

“I did not want to pay for fast delivery but I was charged for it. I placed my order on Friday 5th August. The shoes arrived on Monday 8th August. I am sure you will agree this was not fast delivery.”

Helpful Report

Posted 2 years ago

Thank you for your review. You can opt for free standard delivery which is a dispatch within 5 working days maximum, express which is within 3 working days and is £3.99 or overnight delivery which is £5.99. Your order express delivery chosen as the option. All options state this is for working days, you placed the order on a Friday and had delivery on Monday. I am sorry to hear that you were unhappy with this and did not feel that this was a speedy service. Kind regards, Janice

Posted 2 years ago

“I recently purchased a pair of shoes online, I am not new to Charles Clinkard either purchasing online or in-store and have always found the service exceptional. Unfortunately this time their service fell short, the shoes arrived undone which straight away told me these had been worn. On closer inspection, they were marked both on the inner lining and the sole. When tried on the back was baggy and would have required additional holes to ensure a good fit. Unfortunately, the pair that was received in their place are marked too, so will need to be returned.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sincerely sorry to hear of your experience and that you feel the shoes have been worn. Sometimes we may have a return where people have ordered two sizes for fit and they may be re-sold when they come back as they are still new. However, these should be checked upon their return and again at the point of dispatch to check that they are as new. I apologise on this occasion that we have let you down. Please contact us on 0345 241 7742 and we can best advise how to return at no cost to yourself. Kind regards, janice - customer services

Posted 2 years ago

“Recently bought a pair of espadrilles of you I’m a size 6 unfortunately they were very narrow so I needed a 61/2 I noticed you don’t do half sizes so I had to return very disappointed”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you found these shoes to be too narrow. As a Company, we stock many brands, some of which do have half sizes. We do hope that you find something that you like as much which is a better fitting for you. Kind regards, Janice - customer services

Posted 2 years ago

“Liked the shoes but one of them had been worn as it was dirty on the bottom, I expected a brand new pair.”

Helpful Report

Posted 2 years ago

Thank you for your review. Sometimes, our shoes may have been tried on by a customer in a store. We apologise if this has taken away the enjoyment of receiving your shoes and can assure you that the shoes are new. Kind regards, Janice - customer services

Posted 2 years ago

Charles Clinkard is rated 4.8 based on 46,783 reviews