CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.46

4.5 Rating 1,418 Reviews

87 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,418 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredible customer service, with very useful facts and figures about the employment market specific to the advertised job. Amazing.”

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Posted 1 year ago

“Poor.There hasn;t been a single response to our advert”

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Posted 1 year ago

Dear Andrew, Thank you for taking the time to leave us feedback, it's greatly appreciated! As your vacancy received just under 2,000 views and 14 clicks on apply, It’s very disappointing to hear that you did not successfully recruit through CharityJob. Chris Sparkes, your CharityJob Account Manager has unsuccessfully tried to contact you on several occasions to discuss the potential reasons for this and has now followed up with an email including his direct contact details. Chris would welcome the opportunity to speak with you, so please contact him at your earliest convenience. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“In spite of the adviser contacting me to tell me how to improve the advert and talking up the price, it ended up with the job description actually being hard to find. Overall we had a very low number of responses”

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Posted 1 year ago

Dear Rae, Thank you for taking the time to leave us feedback, it’s greatly appreciated! I understand Sathya Mohan, your CharityJob Account Manager has been in touch to discuss your ads performance and what is currently a very challenging job market across all sectors. As Sathya advised and as your ad was only live for approximately 2 weeks, you are currently able to extend your ad for free should you wish to potentially garner more applications. And whilst you have not received the number of applications you were hoping for via CharityJob, I believe you have shortlisted 2 from those received. And by giving tips on proactively keeping good candidates engaged after they apply, Sathya was also able to address your concerns re candidates not showing up for interview. We wish you every success in appointing a candidate! Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“"The Customer Service Executive was very helpful"-thank you so much.”

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Posted 1 year ago

“Staff are very helpful!”

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Posted 1 year ago

“Mathew was incredibly helpful and responsive, guiding me through the process as well as offering different options tailored to your needs”

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Posted 1 year ago

“Sam was very helpful. He made some recommendations to help improve our job adverts.”

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Posted 1 year ago

“I emailed about a group advertising on your platform that was wound up in the high Court and exposed as a cult by the bbc. I was referred back to this group! Utterly terrifying to think this is considered acceptable”

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Posted 1 year ago

Dear Jon, I am aware you contacted us yesterday with concerns regarding an organisation you believed to be currently advertising with us, so I just wanted to clarify that said organisation has not advertised any vacancies with us since 2021. In our reply to you, you were given the link of said organisations contact page but were not simply referred to them to raise your concerns. It is usual practice to advise a candidate to raise their concerns or complaint directly with the organisation to obtain resolution or failing that, to contact the Charity Commission if deemed necessary. Instead, you were given a very clear explanation as to why we could not remove this organisation from our database. However, on reflection based on what can be seen in the public domain, we have blocked the recruiters account to ensure they will need to contact us should they wish to advertise with us again. Reply given: As CharityJob is a job board currently carrying over 3,000 paid & 2,600 volunteer vacancies, we simply cannot police the 20,000+ charities and not-for-profit organisations that choose to advertise their vacancies on our website, nor are we are able to investigate individual claims against recruiters. This is very clearly covered in our T&C’s for both Recruiters and Candidates, as you can see in section 3, points 4 & 5 below. I do also have to point out that this organisation has not breached our general terms and conditions regarding posting jobs, nor do they need to be a registered charity to advertise roles on our job board. This is not unusual, NFP organisations not registered with the Charity Commission are freely allowed to seek funding and people. 3. About our Service and our role 1. Our service is a platform for use via our website at www.charityjob.co.uk (Service), bringing together individuals seeking employment (Candidates) and recruitment professionals and employers (Recruiters) and advertisers (Advertisers), all primarily active in the charity sector. 2. Recruiters are able to post current vacancies of either paid jobs or volunteer roles that are searchable by Candidates to allow them to apply for such positions (Jobs). 3. Advertisers are able to post advertisements promoting their brand and services they provide, such as training courses (Adverts). 4. Our role is to provide the platform facilitating these connections, not to oversee them, and we are not party to any subsequent employment contract between Candidates and Recruiters or services contracts between Advertisers and Users. 5. We do not operate a vetting procedure nor do we run background checks and therefore we cannot take responsibility for the accuracy or completeness of information that our Users provide about themselves. I would also add that it is extremely rare to receive a complaint regarding charities or NFP organisations advertising on our platform, and we have received none regarding …………….. until the receipt of your email. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“Matthew was helpful and patient - thank you so much!”

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Posted 1 year ago

“Khameelah was really helpful on the phone. She spent time going through our job advert and sent me a follow-up email making detailed, helpful suggestions on how to improve it to reach more candidates.”

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Posted 1 year ago

“Thank you for assisting new employees by explaining Job Board process. You presented Job Board process clearly and accurately. Because of your effort, your new employees can quickly get up to speed and settle into their new roles. Your initiative is a great benefit to jobseekers.””

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Posted 1 year ago

“Not impressed”

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Posted 1 year ago

Dear Francess, Thank you for taking the time to leave us feedback, it’s greatly appreciated! I understand, Jules Keene, your assigned CharityJob Account Manager has tried to speak with you on several occasions regarding your ad’s performance, but as her attempts were unsuccessful, she followed up with an email instead. Jules would still very much welcome the opportunity to speak with you directly so when it's convenient for you, please contact her on 020 8939 8437. Best wishes, Beverley Devine Customer Service Manager

Posted 1 year ago

“Mathew went above and beyond to help me.”

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Posted 1 year ago

“Very poor result from the advert.”

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Posted 1 year ago

Dear Joy, Thank you for taking the time to leave us feedback, it’s greatly appreciated! I have been advised Judith Jones; your assigned CharityJob Account Manager has now been in contact to review your ads performance. I understand Judith has extended the ad for you and advised and amended the application method for you to the preferred method of choice by candidates. I believe Judith also advised of the benefits of advertising vacancies on our Branded package as you have previously done compared to the Basic currently selected. Should you choose to advertise with us again and ad recommended by Judith, please contact Judith first to receive the best possible advice on how to optimise its performance. Best wishes,

Posted 1 year ago

“We received a number of strong applications through this site, and were very impressed by the high calibre of the candidates. We have appointed to our advertised position now, and are delighted. Our Account Manager, Jules Keene, was extremely helpful and supportive, and prompt in her replies, throughout.”

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Posted 1 year ago

“RachelO rang me to discuss our live advert, to see if we could make improvements to attract more candidates. We explored features of interest on the platform and I had my many questions answered. I also received a follow up email with useful information. Personable, friendly, not at all pushy. I felt very supported.”

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Posted 1 year ago

“Sam Mohan was a great help - many thanks!”

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Posted 1 year ago

“Sam Mohan is friendly, personable, fully engaged and goes beyond to ensure not only your query is resolved, but also how your future experiences can be improved. He is the epitome of perfect customer service!”

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Posted 1 year ago

“This is the first time I have used CharityJob web site. We easy to navigate and simple.”

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Posted 1 year ago

“I would recommend not making this a required field - Could impact the score given”

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Posted 1 year ago

CharityJob is rated 4.5 based on 1,418 reviews