CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.47

4.5 Rating 1,425 Reviews

87 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,425 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick response.”

Helpful Report

Posted 3 years ago

“Beverly has been reactive and got the job right.”

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Posted 3 years ago

“Very helpful and quick to respond, resolved my enquiry very quickly.”

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Posted 3 years ago

“Helpful and easy to use”

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Posted 3 years ago

“Great customer service from our account handler Jules :)”

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Posted 3 years ago

“Really helpful & timely response :)”

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Posted 3 years ago

“Having a named person to contact on the phone is great.”

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Posted 3 years ago

“Good website. The staff are very helpful on the phone, when needed. I feel that the website tends to prioritise the needs of applicants over employers -- but maybe that leads to more applications. We are trying out the Application Manager system for the first time, with the thought that having everything in one place will help organise and streamline processes. The drawback is in making it a bit harder to use our person specification as the focus of applications (as we would on our own application form) which means we have to work even harder on fairer recruitment/equal opps.”

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Posted 3 years ago

“We've advertised with charityjob for quite some time now, an easy and friendly platform for users. We faced a technical issue recently that Chris Sparke's resolved immediately. Appreciate how kind and helpful he was.”

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Posted 3 years ago

“Quality of candidates was very, very low and less than 25% followed the application instructions.”

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Posted 3 years ago

Dear Oli, it is very disappointing to hear that you did not receive the number of quality applications you were hoping for and that candidates did not follow the application instructions you clearly outlined in the ad text. We have recently updated our application functionality to enable recruiters to make it mandatory for candidates to submit both a CV and covering letter when required. I will ask your account manager, Judith Jones, to contact you to discuss this new function in more detail and to also discuss the ad performance. Best wishes, Beverley

Posted 3 years ago

“It did not give me the chance to reply directly to the applicant and copying the cover letters were way time consuming. I would rather prefer to receive the application on my email and directly reply back to the candidate and receive both CV and letter attached.”

Helpful Report

Posted 3 years ago

Dear Shamim, thank you for taking the time to email us with your feedback. I have asked your account manager, Judith Jones, to contact you asap to discuss the issues you have raised. Best wishes, Beverley

Posted 3 years ago

“Found it relatively simple to place job advert. Very pleased to have Judith get in contact re a potential access issue, shows org is on the ball!”

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Posted 3 years ago

“Very low response to our job advert (which I don't think is solely down to Charity Jobs but down to the employment market in general at the moment). We've found the platform very expensive however Matthew our account manager has been courteous and friendly. He encouraged us to upgrade our package but as we are a very small charity, this is not feasible at the moment.”

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Posted 3 years ago

“We've advertised with charityjob for a number of years, and were rarely, if not ever disappointed with their service. Our Account Manager has been on the ball throughout, taking good care of us and our advertising needs. Thank you!”

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Posted 3 years ago

“Dealing with Jules Keene is always a joy and she is a pleasure to speak to, her enthusiasm is contagious. She has some great advice and tries to help out where she can, even when we get zero applicants. She's very attentive and makes a point to follow up on anything she is working on. The website can be a bit fiddly to navigate but Jules is always on hand to walk you through everything. Cannot fault the service I have received to date.”

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Posted 3 years ago

“We have not received many applications and the quality of the candidates was not the best either.”

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Posted 3 years ago

Dear Dylan, it is very disappointing to hear that you did not receive the quantity or quality of applications you were hoping for, so I have asked your account manager to contact you asap to discuss this with you. Best wishes, Beverley

Posted 3 years ago

“Good system but we didn't get any applicants!”

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Posted 3 years ago

Dear Kat, it is very disappointing to hear that the applications you did receive you were not able to recruit from. I have asked your account manager to contact you asap to discuss this and how the ad performed on our website. Best wishes, Beverley

Posted 3 years ago

“We use Charity Job because they produce a range of suitable candidates, their website is easy to use and their prices are affordable for a small charity!”

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Posted 3 years ago

“It's fine for what it is”

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Posted 3 years ago

“Customer service is great! Very fast responses - thank you.”

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Posted 3 years ago

CharityJob is rated 4.5 based on 1,425 reviews